Humley, a UK-based innovative provider of Conversational AI Assistants for enterprise has announced its induction to Blue Prism’s Technology Alliance Program (TAP).
The TAP program embodies Blue Prism’s commitment to its customers and organisations through providing innovative partner solutions which enable true digital transformation. The program includes several of the world’s leading technology vendors; creating a true enterprise-scale automation architecture with world-class solutions for enterprise cloud, virtualization, AI, machine learning, OCR, process mining, advanced data analytics, and more.
End-to-end process automation
The introduction of Humley’s solution to the program enables organisations to leverage the transformational benefits of Blue Prism’s digital workforce in combination with Conversational AI to achieve end-to-end process automation. Delivering significant efficiencies and improved customer, employee, and supplier experiences.
Humley provides a platform for rapidly deploying conversational interfaces for a wide variety of industries and functions such as sales and services, HR, finance, and IT with enterprise businesses. Enhancing user experiences and creating operational efficiency through the provision of 24/7 AI-powered speech and text-based assistants.
AI technology
Automates the repetitive and manual tasks involved with processing customer, supplier & employee requests Humley orchestrates best-of-breed AI technology, including Machine Learning (ML) and Natural Language Processing (NLP) together in combination with integrations to Blue Prism’s digital workers to automate the repetitive and manual tasks involved with processing customer, supplier, and employee requests and communications.
Delivering significant productivity and satisfaction improvements through enabling people to focus on higher-value and more rewarding tasks.
Employee onboarding assistant
An example of the powerful combination of Blue Prism’s digital workers and Humley’s Conversational AI Assistants can be found in the recent deployment of an employee onboarding assistant. The assistant generates significant efficiencies for HR teams and improves employee experiences through automating the process of capturing new starter information.
Blue Prism and Humley’s solution eliminates the need for multiple paper forms, emails, and data entry – generating an average of 30% time saving for HR teams, freeing them to not only focus more time on the people over processes but also to concentrate on more strategic tasks, improving compliance and employee satisfaction.
Drag and drop AI
The assistant combines a pre-configured integration with Blue Prism’s digital workforce and pre-built employee onboarding experiences to guide and capture new starter information within a natural conversation.
The solution is simple to use and quick to deploy, with no coding or technical knowledge required, and provides enterprises with easy access to ‘drag and drop’ AI for instant connection to the employee onboarding assistant – all while building a digital worker’s workflow within Blue Prism. This means organisations can start delivering employee experience and efficiencies to their processes within hours not weeks.
Combining two technologies
The increase in user adoption throughout an organisation enables automation and RPA projects to scale "Humley’s partnership with Blue Prism supercharges the capabilities of intelligent automation through enabling organisations to connect back and front office processes. Utilising natural conversations with employees and customers to not just provide support and information, but also actionability through triggering RPA processes."
"The combination of the two technologies means that organisations can deliver even greater efficiencies and ensure project success by enabling users to interact with RPA in a language they understand. This increases user adoption throughout an organisation and enables automation and RPA projects to scale more effectively across a business and its processes," said Adam Harrold, CEO, Humley.
Creating automations
"Our partner collaborations produce industry-leading solutions that enable organizations to drive better and more strategic digital transformation. We’re delighted to welcome Humley into our Technology Alliance Program. Being able to share innovative technologies like Humley’s conversational AI means our customers can create truly great automations while significantly reducing development time," said Linda Dotts, Chief Partner Officer, Blue Prism.
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