Morse Watchmans announces that its KeyWatcher Touch Key Management System has once again received LenelS2 factory certification and interfaces with the LenelS2 OnGuard version 7.5 access control security system. “Morse Watchmans has completed required factory testing at LenelS2 to validate the functionality of its interface to the OnGuard system,” said John Marchioli, OAAP product management, LenelS2. “We look forward to their continued involvement in the LenelS2 OpenAccess Al...
Genetec Inc., globally renowned technology provider of unified security, public safety, operations, and business intelligence solutions, has announced that it is now offering multiple FICAM-(Federal Identity, Credential, and Access Management) certified options for its Security Center Synergis access control system. Personal Identity Verification In a market that has been traditionally weighed down by limited solutions that are often proprietary, these new options offer non-proprietary, open-a...
Boon Edam Inc., a pioneer in security entrances and architectural revolving doors, announces they are emphasising the theme of tailgating mitigation and integration in booth #1103 at the GSX (formerly ASIS) exhibition in Chicago, Illinois from September 10-12. GSX is an annual event that brings together over 20,000 participants from across the security profession for a week of networking, educational opportunities and discovering the latest security solutions. Boon Edam is also the official tur...
One can customise the way they want to run their own CLIQ® access control installation. The CLIQ® Web Manager makes it easy to program, reprogram or audit every CLIQ® key, cylinder, padlock or updater. And because the interface is accessible from anywhere with a Web connection, via secure login over https:// and multifactor authentication if required, one can manage access whenever and wherever they choose. ASSA ABLOY’s intuitive CLIQ® Web Manager boosts one's efficiency....
Passwords are one of the most familiar elements of information systems, but also one that can be overlooked or underutilised. New alternatives are emerging, and the role of passwords is evolving in the age of the Internet of Things. We asked this week’s Expert Panel Roundtable: How is the role of passwords changing in physical security systems?
Integrated security manufacturer TDSi is pleased to welcome Gwen Curran as its new Channel Partner Manager North. Gwen’s role is a pivotal one in TDSi’s ongoing relationship with its Channel Partners in Northern England and Scotland. John Davies, Managing Director of TDSi commented, “Channel Partners are a lifeblood for TDSi and we have a close working relationship with them as we build our business together. We are very pleased to welcome Gwen to this highly important role in...
The CPC202 and CPC204 Shared Occupancy Controllers from access controls specialists Nortech are compact, standalone, intelligent units that control access for groups of users sharing the same parking facility. A single CPC204 Shared Occupancy Controller can provide full access control to a parking facility that is shared by up to four independent user groups. As well as validating user credentials, it will monitor usage and prevent each user group from exceeding its allocated number of parking spaces and will work almost any barrier/gate system. Supporting visitor management The CRC202 Shared Occupancy Controller can be used to control access to a parking facility by a single group of users, preventing over occupancy of the facility. It can also be used to manage the sharing of a facility by two user groups. The controllers support independent readers and gate controls for entry and exit gates/barriers Both Shared Occupancy Controllers provide a comprehensive range of access control functions such as restricting parking to certain times of the day, preventing the abuse of pass cards (pass back), and supporting visitor management using group specific PIN codes. The controllers support independent readers and gate controls for entry and exit gates/barriers and work with most types of card reader/vehicle ID reader. They have capacity for up to four count groups (CPC204) or two count groups (CPC202) and can accommodate for up to 9,999 users per group. Access control features The CPC202 and CPC204 devices also have capacity for up to 65,000 cards/tokens, provide a choice of counting methods and can control up to four message signs, Space/Full signs or traffic signals. The compact and easy to install controllers optimise parking capacity, maximising return on investment and help to prevent parking in unauthorised areas. This not only improves safety but also avoids disputes and minimises disruption to an area. Other benefits include the saving of fuel and reducing of pollution by preventing drivers from entering the car park when spaces aren’t available and the comprehensive range of access control features. The visual indication of which companies have spaces available also helps to avoid queuing and enables each tenant company to manage their own parking allocation. Nortech has supplied products and solutions to the security industry for over 25 years as an independent British company. The company uses extensive experience and expertise to create new security products to fit their clients’ needs and designs everything with the customer in mind.
Suprema Inc., a provider of biometrics and security solutions, announces that the company introduces the company's latest range of biometric security solutions at Security Exhibition & Conference 2019 in Sydney, Australia. At the show, Suprema will showcase FaceLite, its latest facial recognition terminal, 2nd generation fingerprint IP readers and enterprise access control solutions. Launched at ISC West in April this year, Suprema extends introduction of the FaceLite in Australia. The FaceLite provides the world's best facial recognition performance in terms of matching speed, operating illuminance and user capacity. In addition to the FaceLite Suprema will demonstrate its range of access control terminals, updated BioStar 2 security platform with visitor management solution. Time attendance applications The new FaceLite is designed for both the enterprise access control systems and time attendance applications by featuring Suprema's technologies and innovative features. Loaded with powerful 1.2GHz CPU and massive 8GB memory, FaceLite achieves incredible matching speed of up to 30,000 matches per second and accommodates up to 30,000 users while providing intuitive face-enrolment GUI for faster user registration. The industry's unique and the most advanced biometrics-based intelligent access controller On the optical side, the new face recognition technology overcomes possible interference from dynamic lighting conditions including sunlight and ambient light. The new technology allows greater range of operating illuminance from zero lux to 25,000 lux which covers almost every possible lighting conditions regardless of indoor or outdoor, day or night. In addition, the company also showcase CoreStation, the industry's unique and the most advanced biometrics-based intelligent access controller. Face recognition technology The new Suprema CoreStation is an intelligent door controller which provides advantages of biometric-enabled security over centralised access control systems. Designed for mid to enterprise-level systems, CoreStation handles up to 500,000 users with incredible fingerprint matching speed of up to 400,000 matches per second. By providing high-performance, biometric readiness and Ethernet communication, CoreStation is capable of offering comprehensive access control functionalities for up to 132 access points along with the company's BioStar 2 security platform. The device also provides centralised biometric template management and also interfaces with complete set of reader technologies including RS-485(OSDP) and Wiegand. Along with the new enterprise access control solution and face recognition technology, Suprema will also showcase the company's extensive range of latest biometrics and access control solutions at Security Exhibition and Conference 2019. To experience latest Suprema products and technologies, please visit Suprema stand(#A8).
Paxton has launched a new global website, with exciting new features and pages, all based on dealers' feedback. Created to be a one-stop-shop for everything needed to install, sell, and work with Paxton systems, the site has a modern design, easy navigation, and improved content and search capabilities. It’s now simple to see solutions for a range of markets, browse real-life installations, watch tutorial videos and quickly sign up for the latest free training on the go. Features of the new website: New information-rich product pages, with videos, case studies, instructions and brochures A dealer resource area for everything you need to fit & quote Paxton A handy image download hub to help dealers marketing to customers News from around the globe Improved career and jobs section for those looking to join the Paxton team Simple to use and navigate Paxton’s Global Communications Manager, Katie Millis-Ward said, “We’re so proud of our new website and would like to thank those dealers who engaged with us – your insights really helped shape the final design. “The website is simple to use and navigate but contains a huge amount of valuable information to support dealers. We believe having these resources available in one place will make our systems easier to sell, install, and use. It will ultimately create an even better user-experience for customers.”
PACOM, the provider of integrated security and access control solutions, is getting ready to exhibit at the ASIAL 2019 Security Exhibition & Conference, which takes place between the 24th-26th July at the International Convention Centre in Sydney. Now in its 34th year and firmly established as the premier event for Australasia’s security sector, thousands of industry professionals will gather for an impressive exhibition display, a world class conference programme and the chance to network with their peers. The last 12 months have been a period of considerable activity for PACOM, and the ASIAL 2019 Security Exhibition & Conference provides the perfect opportunity to engage with integration partners and end users. Security management platform PACOM will use the event to introduce its sister company, 3xLOGIC, to the Australasian security sector and demonstrate how products from these two innovative brands can be integrated to offer a unique proposition for the entire region. All the information Unison collects is presented in a single graphical user interface Taking prime position on Stand A16 will be PACOM Unison – an open and integrated security management platform that permits the management of access control, intrusion detection, fire detection, intercom and video systems. All the information Unison collects is presented in a single graphical user interface, allowing customers to respond quickly to different types of events. Unison is the solution of choice for organisations within verticals such as healthcare, universities, commercial buildings, public facilities, municipalities, airports, shipping ports and data centres. Video management system PACOM Unison can now intelligently integrate with the 3xLOGIC range of video products for alarm verification, offering customers the opportunity to benefit from a completely integrated single solution. 3xLOGIC’s VIGIL video appliances come pre-configured with enterprise grade video management system software. 3xLOGIC’s VISIX power over Ethernet (PoE) enabled dome, bullet, cube, 360°, thermal imaging, and PTZ cameras are designed to suit any application. As one of the USA’s most respected innovators in server, cloud and artificial intelligence-based solutions, 3xLOGIC has acquired an enviable track record for redefining what’s possible with security technology. For example, its pioneering TRENDS business intelligence software has already been deployed in over 7,000 locations across North America and now Australasian security professionals can take full advantage of its ability to provide a clean, simple visual snapshot of an organisation’s operations. Facial recognition technology A fully functional demonstration facility on Stand A16 will highlight how the TRENDS cloud-based solution provides actionable intelligence on data, with intuitive icons, graphs and images that can be configured specifically to meet an end user’s needs. 3xLOGIC’s VISIX VX-FR-01 is a special purpose, low cost dual lens 2MP camera Visitors will also be able to see that easy-to-use facial recognition technology is firmly within the reach of organisations of all sizes. 3xLOGIC’s VISIX VX-FR-01 is a special purpose, low cost dual lens 2MP camera that is designed for instant face detection, identification and notification of persons of interest, as well as access control and people counting. Using camera-based analytics and 3xLOGIC’s exclusive facial recognition software application and mobile app, users can review images and choose individuals to place on a watch list. Cutting-edge security systems Ahead of the ASIAL 2019 Security Exhibition & Conference, Josh Empson, National Business Development Manager at PACOM, commented, “This is the first time we have exhibited at this event for a number of years and we are keen to show visitors why our level of technological innovation remains second to none.” “With a large number of dedicated PACOM engineers working throughout the region, PACOM continues to lead the way in the design, manufacture and installation of cutting-edge security systems. Visitors therefore have a great opportunity to discover how integrated solutions from PACOM and 3xLOGIC can transform a diverse range of built environments and the many advantages of working with us.”
Matrix, global manufacturer of enterprise-grade telecom and security solutions, is participating in the India Africa ICT Expo 2019, Kigali, Rwanda from 5th to 6th August 2019. India Africa ICT Expo is one of the best platforms to have business interactions and create strategic alliances. This year, Matrix will showcase its latest Telecom, IP video surveillance and people mobility management solutions. ETERNITY NENX communication At the event, Matrix will highlight ETERNITY NENX, newly launched unified communication platform for SOHO and SMB. Increasing number of Small and Medium organisations are migrating to leverage benefits of IP, for such applications, Matrix ETERNITY NENX is a perfect fit. Matrix telecom domain will also be showcasing its comprehensive telecom solutions which includes IP-PBX, communication endpoints, media gateways, mobile application and much more. Matrix Hospitality solution is specifically designed to enhance guest experience at hotels will also be one of the major highlights. Hotel staff can enhance guest experience and improve staff productivity with hospitality features Along with that, Matrix Hospitality solution which is specifically designed to enhance guest experience at hotels will also be one of the major highlights. Hotel staff can enhance guest experience and improve staff productivity with hospitality features, front desk, PMS integration, staff mobility extensions and voicemail with personalised greetings. Matrix access control In the event, Matrix will showcase futuristic technologies from the Security domain. Matrix access control and time-attendance domain will showcase its newly launched face recognition technology and palm vein reader technology for authentication. Both the devices offer contactless and highly secure technologies with precise and accurate authentication. Not only this, but they are also going to showcase another newly launched product - COSEC ARGO. The unique ARGO brings modern design to the access control market with an enhanced IPS LCD touchscreen for a visually splendid experience and the gorilla glass providing enhanced toughness. Apart from this, they will display our high-end cloud-based time-attendance and access control solution. Mobile being the next generation technology in the security domain, they will also showcase mobile-based access control solution whereby user can either scan QR code or with Bluetooth he just twists his/her phone for authentication. Biometric door controllers User can mark attendance automatically using GPS or Wi-Fi through mobile application. Thus, Matrix being the front face in innovation, we are going to show some extraordinary Biometric door controllers useful for applications in time-attendance, access control, visitor management, cafeteria management and many more which allows you to generate 300+ customised reports. Matrix enterprise-grade VMS Matrix will also be showcasing an enterprise-grade Video Management System built specifically for growing organisations Matrix will also be showcasing an enterprise-grade Video Management System designed, engineered and built specifically for growing multi-location organisations. The entire solution focuses on automating processes and enhancing efficiency of organisations. We will also be showcasing a new range of audio compatible and compact Professional Series IP cameras powered by SONY STARVIS series sensors with Exmor technology. This gives the cameras an edge over others in terms of exceptional low light performance, consistent image quality during varying light conditions (True WDR), better bandwidth optimisation, video analytics such as intrusion detection, perimeter security, loitering detection and many other features. Furthermore, we will be showcasing our Extreme series of Network Video Recorder (NVRX) at the event. This NVR is equipped with 4K decoding capacity and characteristics like cascading (up to 20 NVRs), camera-wise recording retention, TCP notifications for remote locations and database level integration. Moreover, these latest NVRs are also backed with an intelligent software that helps detect threats and send instant notifications for real-time security. ICT Expo “ICT Expo is an excellent opportunity to meet key decision makers of any organisation and strengthen business network. We are looking forward to meet clients and system integrators to explain them how our innovative solutions can help them improve their experience of telecom and security solutions,” said Jatin Desai, Marketing Manager.
BlackWire Designs, a distributor in the custom installation market, announced that the company is now offering ProDataKey's (PDK) pdk.io, the industry's first completely cloud-based wireless access control system. The plug-and-play solution is easy for dealers to install, highly scalable, and simple for end users to manage. With its easy-to-use interface, pdk.io allows users to effortlessly manage cloud access control and see the status of every facility door in a single glance, while streamlining the programming process for installers. The platform provides full mobile management from any internet-connected device, real-time monitoring and customisable alerts, automated updates, six months of cloud backups, and more. Better customer experience "Unlike typical access control systems that are extremely complex and require the IT department or a dedicated employee to manage, pdk.io features an intuitive interface that eliminates any learning curve," said Kevin Luther, owner of BlackWire Designs. We are excited to add PDK to our product line-up and to bring all of these benefits to our dealers and their customers""For dealers, this means fewer support calls and a better experience for their customers. And any issues that do arise can be addressed off-site, opening up the possibilities for recurring monthly revenues through remote management programs. We are excited to add PDK to our product line-up and to bring all of these benefits to our dealers and their customers." Quick and cost-effective door installation Each PDK system is built around a CloudNode or a rack-mount CloudNode SE gateway, which connects to the door hardware and network. The CloudNode can be used as a stand-alone device for single-door installations or can connect with up to a thousand doors on a single platform. Doors can be quickly and cost-effectively added with Singleio or Eightio plug-and-play controllers, which offer the flexibility of network, PoE, and wireless connectivity options and are equipped with a fully supervised power circuit that monitors input, output, battery voltage, and overall controller health. Available system readers include the standard Mullion-style, ruggedised touchscreen keypad and the ruggedised HD reader with an eye-catching stainless-steel design. PDK will also soon be introducing a Bluetooth reader for credentialing via mobile devices.
There’s no question that the popularity of Do-It-Yourself (DIY) security and home automation products is on the rise. The reasons for the growth in DIY sales are numerous, including increased awareness of home automation products, fast set-up, limited (if any) installation costs, and interoperability with other smart security products. In fact, with the parallel rise of smart home hubs like Alexa and Google Home, many people are opting to attempt the set-up of smart home devices without any professional assistance. According to a 2018 Residential Security Market Report prepared by Parks Associates and Security Sales & Integration magazine, “More than 60% of installing dealers now report that DIY systems are biting into demand for their services.” But the rise in DIY is not entirely bad news for security and home automation installers and dealers. There are a number of ways to view this glass as half-full. Let’s look at a few of them. Increase in revenue for dealers With their lower cost and perceived ease of installation, DIY products have broken down barriers for additional purchaseThere are reasons for dealers and installers to be cheerful about the rise of DIY. For one thing, according to that same Residential Security Market Report from Parks Associates, residential security dealers are doing quite well. The report states, “In 2017, revenues were up an average 7.72% for security dealers.” What about installations? The report goes on to say, “For 2017, the average number of installs per dealer was 22 per month, compared to 17 per month in 2016.” So, revenues are up for security dealers, and at least part of the reason can be attributed to the fact that DIY products can raise overall awareness of and spur interest in other home automation and security products. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for the additional purchase, and installation, of complete, professionally installed systems. Wireless, connected smart locks For example, the sale of wireless, connected smart locks (viewed by some consumers as DIY) can lead to opportunities for further home automation product sales and professional installations. Connected smart locks can actually act as an extension of a smart hub or controller. They can be used to wirelessly communicate with and control all the devices that make up a home automation system, including lighting, entertainment, thermostats, air, alarms, shades and more. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for new security installations And they can do all this from a prime, convenient location – the front door, as well as other points of entry like the side or back doors. Plus, smart lock conversion kits like Kwikset Convert let homeowners easily bring home automation capabilities to their door without altering the aesthetics of the entry. Connected smart locks can allow homeowners to set up their home with custom scenarios, right before they step inside. For example, residents can program their lock so that every time they unlock the door, a foyer light goes on, temperatures begin to rise to a set level – even connected coffee makers can begin to make a cup. Portfolio of home automation products One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatileSmart locks are just one example of the potential of DIY products to spark a homeowner’s interest in a wide range of other home automation devices, many of which would benefit from professional installation. One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatile and offer a complete portfolio of home automation products. The larger the home automation offering, the more devices there are to sell and install, the larger the installation required, the greater the need for professional installation. Many homeowners who feel like they have a certain level of handiness will start by trying to do it themselves with a DIY product. But things don’t always go as planned, especially if they are attempting to set up a robust home automation system. First off, just because a product is DIY doesn’t mean that the old products that are being replaced are going to easily make way for the new. A DIY thermostat or smart lock might require that the old equipment (and possibly wires) get tugged out of the wall. Messy holes might need to be filled. Advantages of professional installation Even after the old system has been removed, homeowners planning on setting up a connected system may soon realise they don’t have the electrical skills or technological know-how to install and connect all devices, get a system programmed correctly, and get everything up and running smoothly. Professional installers have learned from experience; there’s very little that they haven’t seen before. With their years of experience, installers know the best way to automate a home and how to create a custom smart home experience Do-it-yourselfers might be able to solve problems by searching the internet and finding videos. But, then again, they might not. After going the DIY route once, many full-home automation system enthusiasts are beginning to realise that the best way to get things done right the first time is to leave the installation and set-up to a professional. Professional installers can and should bring an extra level of experience and guidance to the process. Their services should go beyond tech installation and also include interface design. With their years of experience, installers know the best way to automate a home – how to create a custom smart home experience that doesn’t make the user feel less than smart. Selling additional home automation products If a problem arises due to installation error, the DIYer does not have any recourse to correct these mistakesResidential security dealers who offer professional installation should be willing to embrace the DIYer who has attempted to do a self-install but has not been able to complete the process successfully. With an open mind to this scenario, they can save the day for the DIYer, as well as create an opportunity to sell additional home automation equipment that the DIYer may not have known to be available. The disparity between DIY and professional installation also brings to light the fact that there are no ‘satisfaction guarantees’ and no ‘installation/labour warranty’ available when a home automation system is installed by a DIYer. If a problem arises with either the equipment connectivity due to installation error, or if a piece of equipment is installed incorrectly, the DIYer does not have any recourse to correct these mistakes. This may not be as critical if a DIYer installs a minor piece of equipment, but with something as critical as securing and protecting their home with a home automation and security system, most people want full peace of mind that everything has been installed correctly. Reduces connection instability According to a 2017 study by the analyst firm, IHS Markit, “The quality of the equipment is usually higher in professionally installed systems, and professional configuration and setup greatly reduces the potential for connection instability…” This is an issue that DIYers may come to realise over time. On the other hand, one issue DIYers may recognise right away, especially if they are attempting to connect multiple devices, is that the connectivity may be inconsistent. Professionally installed devices operating on a wireless protocol might deliver better, consistent, longer-range connectivity IHS Markit explains that, “DIY systems rely on open protocols and Wi-Fi connectivity that can sometimes be unreliable, creating connection issues. Some of the sensors can become unrecognisable to the system, requiring intervention from the user. In contrast, professional wireless systems rely on UL- or EN-certified equipment to operate on the basis of proprietary frequency, enabling them to work with the control panel much more seamlessly.” In other words, professionally installed devices operating on a wireless protocol, even an open-source protocol like Z-Wave, might deliver better, consistent, longer-range connectivity, and fewer headaches. Not everyone is a DIY customer There are customers who want someone to install the devices correctly and help them learn how to use and maintain themThere’s no doubt that there’s a segment of the security and home automation market that loves to spend their free time doing their own home improvement. They are watching videos, reading how-to books and manuals, and enjoying every minute. There’s also a segment of the market whose top goal is to save money up front. For these customers, there’s no getting around the joy of saving money with the lower cost of many DIY products. But there are also a great number of prospective customers out there for whom DIY is of absolutely no interest. These consumers do not want to be their own IT department. They want expert help: they want someone to install the devices correctly and help them learn how to use and maintain them. The IHS Markit study points out what many home automation dealers already know: that the elder and aging-in-place markets are an ideal destination for the security and convenience of home automation products. The study says, “Many senior citizens are not tech savvy enough to install a DIY system by themselves, so they tend to rely on professionally installed systems that are usually maintained by a family member.” Along with the senior citizens market, there are many other market segments out there that still desire worry-free professional installation. Installers should offer a range of products that includes some DIY products, and some leave-it-to-a-pro products Producing complete and custom solutions Perhaps the best way for dealers and installers to stave off that feeling of doom that they might have about DIY is to tackle the problem head on and be creative. Offer a range of products that includes some DIY products, and some leave-it-to-a-pro products – consider the DIY product a great entry point for a more comprehensive system. Play up the peace of mind that comes with professional installations and support that pitch with flexible monitoring contracts and service plans. Share what you do and why; relay your passion for producing complete and custom solutions and communicate how you add value to any and every sale. No one, not even the most tech-savvy consumer, wants to install their own products if the end result is that the product doesn’t work the way it should. That’s where the pros can, should and will always come into play.
Johnson Controls recently unveiled the findings of its 2018 Energy Efficiency Indicator (EEI) survey that examined the current and planned investments and key drivers to improve energy efficiency and building systems integration in facilities. Systems integration was identified as one of the top technologies expected to have the biggest impact on the implementation in smart buildings over the next five years, with respondents planning to invest in security, fire and life-safety integrations more so than any other systems integration in the next year. As advanced, connected technologies drive the evolution of smart buildings, security and safety technologies are at the center of more intelligent strategies as they attribute to overall building operations and efficiencies. SourceSecurity.com spoke with Johnson Controls, Building Solutions, North America, VP of Marketing, Hank Monaco, and Senior National Director of Municipal Infrastructure and Smart Cities, Lisa Brown, about the results of the study, smart technology investments and the benefits of a holistic building strategy that integrates security and fire and life-safety systems with core building systems. Q: What is the most striking result from the survey, and what does it mean in the context of a building’s safety and security systems? The results show an increased understanding about the value of integrating safety and security systems with other building systems Hank Monaco: Investment in building system integration increased 23 percent in 2019 compared to 2018, the largest increase of any measure in the survey. When respondents were asked more specifically what systems they we planning to invest in over the next year, fire and life safety integration (61%) and security system integration (58%) were the top two priorities for organisations. The results show an increased understanding about the value of integrating safety and security systems with other building systems to improve overall operations and bolster capabilities beyond the intended function of an individual system. Q: The survey covers integration of fire, life safety and security systems as part of "smart building" systems. How do smarter buildings increase the effectiveness of security and life safety systems? Hank Monaco: A true “smart building” integrates all building systems – security, fire and life-safety, HVAC, lighting etc. – to create a connected, digital infrastructure that enables individual technologies to be more intelligent and perform more advanced functions beyond what they can do on their own. For example, when sensors and video surveillance are integrated with lighting systems, if abnormal activity is detected on the building premise, key stakeholders can be automatically alerted to increase emergency response time. With integrated video surveillance, they also gain the ability to access surveillance footage remotely to assess the situation. When sensors and video surveillance are integrated with lighting systems abnormal activity on the premise can automatically be detected Q: How can integrated security and life safety systems contribute to greater energy efficiency in a smart building environment? Hank Monaco: Security, fire and life-safety systems can help to inform other building systems about how a facility is used, high-trafficked areas and the flow of occupants within a building. Integrated building solutions produce a myriad of data that can be leveraged to increase operational efficiencies. From an energy efficiency standpoint, actionable insights are particularly useful for areas that are not frequently occupied or off-peak hours as you wouldn’t want to heat or cool an entire building for just one person coming in on the weekend. When video surveillance is integrated with HVAC and lighting systems, it can monitor occupancy in a room or hallway. The video analytics can then control the dimming of lights and the temperature depending on occupant levels in a specific vicinity. Similarly, when access control systems are integrated with these same systems, once a card is presented to the reader, it can signal the lights or HVAC system to turn on. In this example, systems integration can ultimately help enable energy savings in the long run. Security and life safety systems contribute to help enable greater energy efficiency and energy savings in the long run Q: What other benefits of integration are there (beyond the core security and life safety functions)? Hank Monaco: Beyond increased security, fire and life-safety functions, the benefits of systems integration include: Increased data and analytics to garner a holistic, streamlined understanding of how systems function and how to improve productivity Ability to track usage to increase efficiency and reduce operational costs Enhanced occupant experience and comfort Increased productivity and workflow to support business objectives Smart-ready, connected environment that can support future technology advancements Q: What lesson or action point should a building owner/operator take from the survey? How can the owner of an existing building leverage the benefits of the smart building environment incrementally and absent a complete overhaul? Lisa Brown: Johnson Controls Energy Efficiency Indicator found that 77% of organisations plan to make investments in energy efficiency and smarter building technology this year. This percentage demonstrates an increased understanding of the benefits of smart buildings and highlights the proactive efforts building owners are taking to adopt advanced technologies. There is an increased understanding that buildings operate more effectively when different building systems are connected As smart buildings continue to evolve, more facilities are beginning to explore opportunities to advance their own spaces. A complete overhaul of legacy systems is not necessary as small investments today can help position a facility to more easily adopt technologies at scale in the future. As a first step, it’s important for building owners to conduct an assessment and establish a strategy that defines a comprehensive set of requirements and prioritises use-cases and implementations. From there, incremental investments and updates can be made over a realistic timeline. Q: What is the ROI of smart buildings? Lisa Brown: As demonstrated by our survey, there is an increased understanding that buildings operate more effectively when different building systems are connected. The advanced analytics and more streamlined data that is gathered through systems integration can provide the building-performance metrics to help better understand the return on investment (ROI) of the building systems. This data is used to better understand the environment and make assessments and improvements overtime to increase efficiencies. Moreover, analytics and data provide valuable insights into where action is needed and what type of return can be expected from key investments.
ISC West continues to innovate and adapt to the changing needs of the security marketplace. In 2019, there will be 200 new exhibitors, 100 new speakers and an expanding mix of attendees that includes more end users and international attendees. The International Security Conference & Exposition (ISC West) will be held April 10-12 at the Sands Expo in Las Vegas. Among the more than 200 new exhibitors on the show floor will be Dell Technologies, Resideo, SAST (a Bosch IoT startup), Belkin International, NetApp, Lenovo, Kingston Technology and many others. The event continues to see more and more solutions in the area of IoT/connected security, a surge in barrier/bollards exhibitors, an increased number of start-up companies, and an emphasis this year on stadium/major events security. Plus, the new exhibit area of ISC West, Venetian Ballroom, will include a mix of solutions from mid-sized domestic and international companies, and is the home of the Emerging Technology Zone – back for its second year with 50-plus start-up companies expected. The International Security Conference & Exposition (ISC West) will be held April 10-12 at the Sands Expo in Las Vegas “ISC West is no longer just about video cameras, access control systems and alarms,” says Will Wise, Group Vice President, Security Portfolio for Reed Exhibitions, which produces and manages ISC West. Embracing and stimulating the market dynamic of comprehensive security for a safer, connected world, solutions on display at the show reflect convergence across physical security, IT (information technology) and OT (operational technology). The ISC West expo floor includes specialised featured areas such Connected Home, Public Safety & Security, Connected Security, Unmanned Security Expo and the Emerging Technology Zone. Plus, complimentary education sessions in the Unmanned Security Expo theatre will include topics such as drones, counter-drone solutions, ground robotics and regulations/policies that support autonomous technology. This year’s event will feature more than 1,000 products and brands covering everything from video surveillance, access control and alarms/alerts, to IoT, IT/cybersecurity convergence, AI, embedded systems, drones and robotics, smart homes, smart cities, public safety and more. The ISC West expo floor includes specialised featured areas such Connected Home and the Emerging Technology Zone Elevating the Keynote Series Over the past few years, ISC West has elevated its Keynote Series (open to all attendee types) to include more speakers and dynamic content covering relevant topics. Attendees should be sure to head to the Keynote room Wednesday and Thursday mornings at 8:30 a.m. before the expo floor opens at 10 a.m. Relating to attendance, ISC West continues to diversify and grow the attendee universe by attracting additional enterprise government end-users across physical and IT/OT responsibilities. The show also continues to attract and grow the channel audience, and there will be an increasing number of International attendees. “Years ago, ISC West was known exclusively as a dealer/integrator/installer show, but not anymore,” says Wise. “Today, the demographic mix continues to evolve as the event diversifies its product and educational offerings, embracing the current market reality of collaboration among integrators/dealers/installers, end-user decision-makers, and public safety and security professionals.” When planning for the show, be sure to view the list of special events and take advantage of the additional connection-making opportunities Within the SIA Education@ISC West conference program, there are over 100 new speakers. Through ISC West’s strong partnership with the Security Industry Association (SIA, the Premier Sponsor of ISC), the SIA Education@ISC West program has expanded and become increasingly dynamic and diverse over the last three years. In addition, ISC West and SIA are hosting a Women in Security breakfast on Friday morning April 12th. Women in Security is a new track for the education program. “Our attendance data reflects the demand for a mix of physical security integrator and end-user content, a balance of technical and management/strategic topics, and diverse topics incorporating IoT and cybersecurity/physical security convergence, and analytics expertise,” says Wise. “Last year was a record year for conference program attendance, and 2019 will yet again set new benchmarks.” Mobile apps, information desks and ease of registration ISC West is also focusing on the attendee experience. Need advice on what exhibitors are a fit for your business needs and interests? The Information Desk adjacent to the main expo entrance will provide customised recommendations based on the information attendees provided during the registration process. Attendees can download the official ISC West mobile app and create a MyShow account through the ISC West website Attendees can download the official ISC West mobile app and create a MyShow account through the ISC West website to research exhibitors and product categories, receive exhibitor recommendations that best fit business needs, review complimentary educational opportunities as well as 85-plus sessions from the paid SIA Education@ISC program. There are many networking opportunities being offered at the show this year. When planning for the show, be sure to view the list of special events and take advantage of the additional connection-making opportunities. Whether attendees want to network with peers or customers at an awards ceremony (Sammy Awards, Fast 50, New Product Showcase Awards), Charity event (AIREF Golf Classic, Mission 500 Security 5K-2K Run/Walk), or an industry party (SIA Market Leaders Reception, ISC West Customer Appreciation Party at Tao), there are a variety of special events offered, all designed to help you make new connections. Make sure to check out the ISC West website for all the Special Events taking place at ISC West.
While security salesmen are touting megapixels and anti-passback features, they are missing an opportunity to communicate the role of technology in the broader context of risk management and incident response – and in saving lives. That’s the message of Gerald Wilkins, PSP, Vice President of Active Risk Survival. Incident response is at the core of how an enterprise reacts to risk and is a standardised approach to the command, control, and coordination of emergency response. Effective incident response requires integrating a combination of facilities, equipment, personnel, procedures, and communications operating within a common organisational structure. All the elements must work together to achieve the desired outcome – to mitigate a risk using countermeasures. Capabilities of systems during emergencies I want to see us have more meaningful conversations with security directors and emergency operations planners"Equipment such as CCTV, access control and mass notification systems can provide effective countermeasures, but salesmen in the physical security market are not ‘connecting the dots’ between equipment specifications and its capabilities as part of the broader incident command system. “Historically, purchases of security technologies have not been considered in that context,” says Wilkins. “Rather, the industry’s sales pitches have been about features and capabilities – pixels or communication distances or intelligence – not about how those capabilities are useful in the specific context of emergency response.” “My goal is to change the industry,” says Wilkins. “I want to see us have more meaningful conversations with security directors and emergency operations planners.” Focusing on the Emergency Operations Plan “We are in the life safety business, and we need to have more conversations about where technology fits into the Emergency Operations Plan (EOP). When was the last time you [as a security salesman] asked a client to look at their Emergency Operations Plan? No one knows the technology better than we do.” What’s missing, however, is attention to how technology is applied to risk management and response“There are so many folks in our industry who are technology gurus, who ‘get’ the technology, and are good at selling it,” he says. What’s missing, however, is attention to how technology is applied to risk management and response. “As an industry, even guys who have been in the business a long time have never heard about incident command,” says Wilkins. “How are we weaponising technology to maximise the outcome? We don’t talk about it. We want to talk about megapixels and wide dynamic range. But when are we going to talk about how we can apply that technology to mitigate our tangible and intangible risks?” Importance of security equipment In the wake of each active shooter or other incident in the news, Wilkins looks back to consider the missed opportunities and how security equipment could have saved lives. “What technology did we have to help first responders – video, access control and paging – but they weren’t used?” he asks. An example is the San Bernandino shooting in 2015, when police officers were heard asking “has anybody found that access control card?” In effect, a law enforcement officer was asking for technology that should have been included as part of the emergency plan. Situational awareness, such as that provided by video systems, can help responders judge which areas are safe fasterSituational awareness, such as that provided by video systems, can help responders judge which areas are safe faster and provide Emergency Medical Services (EMS) personnel more time to save lives. However, video is not being viewed in that light as a part of the broader life-saving mission. “Our industry needs to sit down with a security director or operations manager and ask: How are you using technology as a resource tool that will become part of your critical response?” says Wilkins. Understanding how equipment works Technology is often not being incorporated in emergency planning, even with something as simple as a fire drill. Most fire drills are ‘one size fits all’ – every person knows where they should go and how they should exit. But what if there is a fire in a particular part of the building? Today’s fire alarms operate in zones to communicate the location of a fire, but this capability is not being used to practice a variety of resulting scenarios that could save lives. “We need to understand as an industry how our partners in law enforcement and EMS do their jobs,” says Wilkins. “We can help stakeholders in a building understand how our equipment works every day and how they can use it in a critical incident. We need to understand Emergency Operations Plans (EOPs), how incident command works, and how we can help emergency responders.” Security training for salespeople I want to know everything I can know to help guys sell things that can change the outcome if something bad happens"“If a guy wants to talk about his pixels or his anti-passback, he should instead consider having a meaningful conversation with the client about best practices and how to mitigate risk. This creates a different position [for the salesman], and if there is a critical incident, something you said or did might save someone’s life.” When it comes to training and taking a more strategic approach to sales, to some extent, the security technology industry has been a victim of its own success. When business is good, security companies are less likely to look for ways to train their salespeople. “We’re in the life safety business, not in the ‘stuff’ business,” says Wilkins. “I want to know everything I can know to help guys sell things that can actually change the outcome if something bad happens.” Another problem is “we don’t know what we don’t know.”
Among the cloud’s many impacts on the physical security market is a democratisation of access control. Less expensive cloud systems are making electronic access control affordable even to smaller companies. Cloud-based access control With the growing cloud-based access control market, integrators can find more opportunities in small businesses and vertical markets that typically wouldn’t be on the radar of their sales team. Large upfront costs for a server, software and annual licensing previously made a typical electronic card access system cost-prohibitive. With cloud access, integrators can offer less expensive upfront costs with low monthly subscription fees that cover all software updates, database backups, security patches and more. The benefit for the integrator is recurring revenue that increases their profitability The benefit for the integrator is recurring revenue. While helping clients save money on server, software and IT infrastructure costs, integrators secure recurring revenue that increases their profitability. Building recurring revenue not only provides cash flow but also keeps a manufacturer’s name on the top of the minds of customers and leads to additional sales. Mobile access Continued investment in mobile access and cloud technology is essential to meet the access control needs of the booming multi-family housing and shared office-space markets. Managing access control for end users and residents in these verticals is challenging. Use of mechanical keys in these environments is too expensive and time consuming; it’s necessary to deploy wireless, technologically-advanced solutions. Managing access control for end users in different verticals is challenging, thus it’s necessary to deploy wireless, technologically-advanced solutions While the security industry has traditionally been slow to adopt IT technologies, the cloud is the exception. Large IT industry cloud players such as Amazon Web Services, Microsoft, and Google are being used by security industry professionals to provide systems that are easier to install, maintain, and administer and are far more secure and less expensive than a customer can provide on their own. Advancing cloud technology Cloud technologies give people access through their mobile phones and other devices Enterprise customers increasingly want to be able to use smartphone apps to open doors, authenticate to enterprise data resources or access a building’s applications and services. They seek to create trusted environments within which they can deliver valuable new user experiences; in effect, there is a demand for “digital cohesion.” Cloud technologies are a key piece of the solution. They give people access through their mobile phones and other devices to many new, high-value experiences. At the same time, they help fuel smarter, more data-driven workplace environments. With the arrival of today’s identity- and location-aware building systems that recognise people and use deep learning analytics to customise their office environment, the workplace is undergoing dramatic change. Application programming interfaces Cloud-based platforms and application programming interfaces (APIs) will help bridge biometrics and access control in the enterprise, overcoming previous integration hurdles while providing a trusted platform that meets the concerns of accessibility and data protection in a connected environment. Cloud-based platforms, APIs will help bridge biometrics and access control in the enterprise “A big growth driver for the cloud is demand from enterprises that no longer look at access control simply for securing doors, data and other assets,” says Hilding Arrehed, Vice President of Cloud Services, HID Global, one of our Expert Panelists. “They want to create trusted environments within which they can deliver valuable new experiences to users. Cloud technologies make this possible by enabling people to use mobile devices for new applications and capabilities.”Cloud-based platforms and application programming interfaces (APIs) will help bridge biometrics and access control in the enterprise Cloud-based platforms For example, cloud-based platforms will provide the backbone for quickly adding complementary applications like biometrics, secure print, virtual photo IDs, and vending as well as other access control use cases and emerging permission-based capabilities yet to be developed. “Cloud-based platforms facilitate new managed service models for mobile IDs and secure issuance and will fuel simplified development environments and easy integration into vertical solutions,” says Arrehed. “They have the potential to give organisations greater flexibility to upgrade and scale security infrastructure, improve maintenance and efficiency, and accelerate ROI.”
Nexkey says its mission is to disrupt the access control market and ‘change the way people experience access to physical places’. The startup is embracing the latest buzzword for access control – frictionless – while also enabling electronic access control for doors currently protected by mechanical locks. The system is simple with only three components – a controller, an electronic replacement lock core, and a smart phone app. The ‘controller’, a combined reader and access control panel, is used to connect to existing electric strikes, mag locks, electronic push bars and other hardware components at the door. It also communicates via Bluetooth with a smart phone credential. Users approach a door, choose the door they want to open in the app, and wait for the app to say ‘unlocked’. Replacing key cards and fobs with app Access rights are customised for each user, and doors can be unlocked remotely to allow a delivery guy or guest to enterThe electronic ‘core’ device can be switched out with existing mechanical lock cores to provide electronic access control in locks such as deadbolts, mortise locks, Euro-cylinders, levers and camlocks. It is compatible with 95 percent of mechanical locks, using a changeable tail piece to adapt to various configurations. The core communicates via Bluetooth with a smart phone credential that links to a cloud system. Users approaching a door open the app, tap the core, and wait for the app to say ‘unlocked’. A Nexkey goal is to ‘replace all keys, key cards and fobs with one app’. The Nexkey app recognises which ‘key’ goes to which door and reveals the right key as you approach. ‘Keys’ are created and access rights are assigned from a smart phone, using email addresses and phone numbers to verify identity. Temporary codes can be texted for one-time entrance for cleaning crews or contractors. Access rights are customised for each user, and doors can be unlocked remotely to allow a delivery guy or guest to enter the building. The Nexkey Portal provides a snapshot of system operation, who enters which door at what time, and logs that can be reviewed and downloaded for audit reports. Affordable access control systems for SMBs Nexkey is targeting the small- and medium-sized business (SMB) market, basically companies with 20 to 500 employees, which are looking for access control systems that are affordable and easier to manage. The Nexkey controller costs $999, and the core is $499. Monthly fees start at $15 to $29 per month per door, but the prices go down as additional doors are added. Nexkey is targeting the SMB market, which are looking for access control systems that are affordable and easier to manage Larger enterprises tend to want out-of-the-box integration with alarm systems and video, which Nexkey does not offer, so SMB is their “sweet spot,” says Eric Trabold, CEO. There is an API (application programming interface) that integrates with third-party applications. According to Nexkey’s customer surveys, 30 percent of customers say they bought Nexkey to have a simpler access control credential (a smart phone instead of a key, card or fob). Another 30 percent favour simplified management and quick access through the app. Some 17 percent like the ‘unified’ experience to manage shared, single and multiple workspaces using smartphone credentialing and a cloud-based system. Involving security dealers and integrators Nexkey announced a ‘dealer program’ at the recent ISC West trade show in Las Vegas, and interest was highIn the early days, Nexkey looked to work directly with businesses to foster communication and to gain understanding of how the product can best be deployed. Having gained that insight, the ‘next level’ is to engage security dealers and systems integrators to install the system, says Trabold. Nexkey announced a ‘dealer program’ at the recent ISC West trade show in Las Vegas, and interest was high. Trabold says 134 integrators/dealers sought to engage. In coming weeks, the company will be finalising that program, enhancing the dashboard to enable dealers to manage the system on behalf of their customers, for example. “We will be looking at how we can go from that amazing level of interest to being actively engaged with partners in the channel,” says Trabold. Using NPS to measure product quality Nexkey uses the Net Promoter Score (NPS) as a benchmark for how well the product is accepted in the marketplace. NPS measures the quality of a product by analysing how likely customers are to recommend it to a friend or colleague. As an example, Apple currently has an NPS of 65%. In comparison, Nexkey has achieved a score of 60 percent, and is looking to improve it even more. “A year from now, we want to get the same positive feedback from our dealer/integrator community,” says Trabold. “That’s the challenge, engaging with partners and scaling the business forward. We still have work to do.”
Mul-T-Lock supplies a high-end jeweller in London with CLIQ® locks in order to help the business manage access to cabinets holding valuable items. Stocking bespoke pieces and precious stones, the jeweller was looking for a high-level security solution that allowed sales personnel access to individual glass cabinets, without the worry that if one of the keys got lost or misplaced that they would have to replace the entire suite. Offering maximum security Over 50 CLIQ® cam locks from Mul-T-Lock were installed at the jewellers on each of the cabinets Over 50 CLIQ® cam locks from Mul-T-Lock were installed at the jewellers on each of the cabinets, offering maximum security with the added benefit of audit trail capabilities. These capabilities include the ability to schedule individual access permissions for each key, as well as to provide time-limited access. In the case of this particular jewellers, each member of staff was given access to a selection of cabinets at varying times, with individual permissions set by the administrator (those who manage the security system). For example, access could be set for only business hours, meaning that the cabinet could not be accessed at evenings or weekends. Similarly, each time a user opens a lock, it will be recorded in the system, meaning that the administrator can keep an eye on operations electronically. Careful consultation Specialist Mul-T-Lock integrator, Elelock Systems Ltd specified and installed the CLIQ® locks at the jewellers, after weeks of careful consultation with the business owner to better understand the store’s requirements. One of the biggest concerns for this particular jeweller was the threat of compromised security" Chrys Chrysostomou, Managing Director of Elelock said: “One of the biggest concerns for this particular jeweller was the threat of compromised security if cabinet keys were lost. Mul-T-Lock’s CLIQ® technology means you can revoke access in minutes, whereas with a traditional system you would have needed to replace the whole lock – costing time and money.” Hands-on training “With no cabling the system was easy to configure and install, making it suitable for a variety of applications. The store manager also received hands-on training from ourselves and Mul-T-Lock, alongside the jeweller’s head of IT and security representative.” Suresh Peri, Commercial & Technical Manager at Mul-T-Lock added: “Our CLIQ® system is ideal for retail applications where there are a number of members of staff who need access at varying times, or that require individual permissions for access to high security storage rooms, cabinets or drawers. “Being able to revoke access permissions when a member of staff leaves also allows retailers to uphold their security and reduce ongoing maintenance costs.”
As the largest and busiest commercial port in New Zealand, Port of Tauranga spans 190 hectares and handles in excess of 1500 ships and 840,000 TEU (Twenty-foot Equivalent Units) each year. The port is a bustling import and export gateway which relies on efficient processes and procedures to maintain superior operational activity. Being a large site, with unrivalled sea, road, and rail connections, Port of Tauranga has a strong focus on employing security and safety solutions which enhance and support workflow across the site. In 2004, Port of Tauranga faced new security challenges with the introduction of the International Ship and Port Facility Security Code (ISPS Code). Key security element The new code was developed following the attacks of September 11, 2001 on the United States, and prescribed new measures required by governments, ships, and ports, in order to continue shipping trade with North America. Gallagher’s access control system was installed at 12 road access gates Compliance with the ISPS code was enforced by Maritime New Zealand, giving ports throughout the country until the end of 2004 to become compliant with the new regulations. A key security element for Port of Tauranga to become ISPS compliant was restricting and controlling access on and off the port. Gallagher’s integrated access control solution was selected as the system to deliver this for Port of Tauranga. To manage the variety of entry and exit points, Gallagher’s access control system was installed at 12 road access gates, 4 rail access gates, and over 60 doors across the site. Access Control Solution Providing more than just standard card/reader access control, Gallagher’s Challenge feature gives the port an additional tier of security by utilising video integration. The Challenge solution enables operators the ability to check cardholder identities against a live image being taken at the access point. This feature reduced the number of staffed gates required, resulting in significant ongoing labour savings for Port of Tauranga. With a large number of people coming and going from the port on a daily basis, Port of Tauranga needed a robust system capable of effortlessly managing a large database. While the port has only 170 employees, there are currently 9,000 active cardholders. “A constant flow of trucks throughout the day is essential,” said Mike Letica, Manager of Security at the Port of Tauranga. “Trucks delivering containers cannot be backed up waiting.” The Gallagher access control solution, coupled with Gallagher’s Command Centre software platform, enables Port of Tauranga to restrict entry amongst the 9,000 cardholders to the specific areas they are authorised to work in, through the use of access groups and access zones. Plant washing facility The system provides the functionality for bulk changes to be easily applied to groups, ensuring the port staff’s database administration time is kept to a minimum. More than just controlling access on and off the site, Port of Tauranga needed an auditable trail of exactly who had accessed the site. Another key feature of Gallagher Command Centre being utilised by Port of Tauranga The Gallagher Command Centre platform provided the functionality for tailored reports on who had accessed zones and facilities, and at what time. “Some services available at the port, for example the plant washing facility and diesel pump, are billed back to the user” said Letica. “We needed a simple way of identifying users and this was achieved by having access control cards activate the facilities”. Another key feature of Gallagher Command Centre being utilised by Port of Tauranga is the scheduling function. Port security team Being able to adjust the access control schedule for the road and rail gates in support of peak operating times and statutory holidays provides greater control for the port security team, along with the ability to set schedules in advance. In 10 years, the operational activity at Port of Tauranga almost doubled. From approximately 32,000 trucks per month in 2004, to over 61,000 trucks and 24,000 cars per month in 2014, the volume and tonnage growth has been extensive. Despite both activity growth and site expansion, the Gallagher system has enabled Port of Tauranga to maintain the same number of security staff they had in 2004. Letica has confidence in the Gallagher solution supporting the port’s future expansion, “We believe we have a security system that has not only met our growth needs to date, but is going to continue to meet our needs in the future.”
Queensland University of Technology (QUT) is a major Australian university at the forefront of innovation and development in tertiary education. With a strong focus on research, technology, and sustainability, QUT has state-of-the-art facilities and equipment located across three campuses in Brisbane, as well as multiple remote research sites. With highly-valuable assets and facilities, open campuses, and a combined population of approximately 58,000 staff and students, it is imperative for QUT to have a robust yet discreet security and site management system operating 24/7. In 1995, QUT selected Gallagher as their technology partner to develop and implement a seamless security and site management solution. More than 20 years on, this partnership remains strong as QUT continues to seek new and innovative technology to manage their campuses and simplify operations. Intelligent access control readers QUT’s three campuses have diverse physical environments which are essentially open to the general public. One campus is situated between the Brisbane River and Brisbane Botanical Gardens, another is located in the centre of an urban retail village, residential area and high-school. “The QUT campuses, whilst tertiary education institutions, are open to the public. This open and accessible environment presents a challenge when trying to protect the people and property of QUT” says Tracey Bartlett, Security Systems Officer. We have high expectation of the Gallagher system to manage the security of the non-public domain" “We have high expectation of the Gallagher system to manage the security of the non-public domain whilst allowing staff, students and authorised visitors the access they require.” To do this, QUT operates 1500 intelligent access control readers across their sites. Integration with Command Centre With the readers communicating directly with Gallagher’s site management software platform, Command Centre, QUT is able to manage, monitor, and report on facility access. “We have buildings that are open until 10pm and others that are accessible 24 hours a day, 7 days a week.” says Bartlett. “Our security staff in the CMS (Central Monitoring Stations) are able to create building and cardholder schedules, quickly lock down areas, grant immediate access and generate report. These reports assist the QUT Space Management Team on exactly how and when our facilities are being used.” Key objectives Secure multiple campuses that have open perimeters Protect staff and students and assets Ensure quick identification and response to alarms from multiple systems Streamline cardholder administration processes Staff and students security The safety of students and staff is the number one priority for QUT and the university works hard to ensure they operate safe and secure campuses. Through Gallagher’s site management solution, QUT is able to integrate multiple systems – including emergency control points and alarms for temperature change, fire, and flooding - and feed the information into Command Centre. Having one central monitoring platform ensures staff quickly identify, locate, and respond to any potential risks on campus. CMS Operators are highly skilled with the Gallagher system and, in conjunction with our CCTV system" “Our CMS team operates 24/7, of CMS Operators are highly skilled with the Gallagher system and, in conjunction with our CCTV system, have a complete view of what’s happening on site. They are then able to direct the field staff to areas of the campus that need attention,” says Bartlett. Ease-to-use software With tens of thousands of cardholders, all with ever-changing access needs, QUT requires a large number of staff to be able to administer and manager cardholder profiles within Command Centre. “The feedback from staff new to the CMS have commented that Command Centre is very easy to use software and they’re surprised at just what the system can do.” says Bartlett. In addition to streamlining the administration processes involved in cardholder management, Gallagher’s system also streamlines operations for QUT. More than just a card controlling physical access, QUT’s cards act as staff and student IDs, are used to operate printers and borrow from the library and can be used to monitor time and attendance. Through Command Centre, audit trails are generated for quick and easy reporting on each card function. Site management software As a technology focused university, QUT continuously reviews and implements new systems and technology as they become available. In order to keep up with the very latest site management software available from Gallagher, QUT opts for an ongoing Software Maintenance agreement. “We’ll continue to welcome the opportunity to embrace Gallagher’s latest products as we are confident, they will meet our needs” says Bartlett.
At the University of Tennessee, Knoxville, the Technology Integration Services department provides infrastructure, customer service and web application support to the faculty, staff, students, and units of the College of Business. Its focus is to facilitate the use of the campus infrastructure and support while adding complementary infrastructure and services to meet the unique needs of the college. The college took a very innovative approach to operating and securing its 174,000sq ft state of the art Haslam Business Building. The technologically advanced facility incorporates over 40 meeting rooms and needed a way to efficiently schedule and fill classrooms and conference space, yet maintain security and control. Physical access control CSC identified the Gallagher security management platform as the best fit for the foundation of the system The university had previously used an antiquated access control and security system across the campus, and realised it did not meet the demands of this new high-tech facility. Ramsey Valentine, Director of Technology for the College of Business, turned to WWR Engineering of Knoxville, and Coactive Systems (CSC) of Canton, Ohio to design and deploy a state-of-the-art integrated security business solution. The difficulty involved in deploying this solution was that certain components, like physical access control, were readily available, but other components such as digital signage information kiosks and the integration of all components of the system, were not off-the-shelf. CSC’s Brad Green and John Kortis worked with Director Valentine to understand the college’s specific needs and develop a solution that exceeded their expectations. CSC identified the Gallagher security management platform as the best fit for the foundation of the system. Application programming interface Gallagher systems are installed in approximately 90 percent of Australia’s and New Zealand’s universities. With proven strength in the tertiary market internationally, the Gallagher system was selected because of its open architecture, application programming interface, and published software developer’s kit. CSC also teamed with the local office of Simplex Grinnell. Led by Mitch Hall, Simplex was the contractor responsible for the assembly and installation of the Gallagher security system and the kiosks provided by CSC. WWR was responsible for the engineering drawings and interface to the existing security systems. The College utilises Meeting Room Manager from NetSimplicity for room scheduling; CSC created an integration from Meeting Room Manager with Gallagher Command Centre software. CSC also designed and custom manufactured the 42 kiosks that the college uses at each classroom and in meeting room areas. Door position switches Use of the kiosk requires a valid access card carried by all students and faculty The kiosks are the user-interface to the ‘system’ for room access and scheduling. Use of the kiosk requires a valid access card carried by all students and faculty. Each touch-screen kiosk contains digital signage showing the classroom name and detailed information about the room schedule and its status. Users can also access current weather, news, and stock information via the touch screen. The kiosk may be programmed to display emergency messages and egress data if needed. The kiosks are connected to the college’s network on which Gallagher Command Centre resides. The Gallagher system controls and monitors the door functionality including electric lockset and door position switches. Meeting Room Manager is utilised by staff to schedule rooms for classes and assign students via the campus intranet. Gallagher server and controller application programming interfaces extend the functionality and flexibility of the Gallagher system as the platform for integration. Providing technology solutions Utilisation of the integrated system provides continuous communications security and access control for the college, while allowing students unencumbered access to the meeting rooms and classrooms. Gallagher would like to acknowledge the support of the University of Tennessee and their security partners Coactive Systems of Canton and Simplex Grinnell, Knoxville in the development of this in-site study. CSC is a full service IT integration company providing technology solutions for audio, video, data, voice, dispatch, asset management, inventory, kiosks, security, communication, insurance, retail and medical systems. CSC’s services include custom software development, system installation, maintenance and cabling. Photos reproduced with permission from University of Tennessee.
Seven disparate systems, tens of thousands of existing cards in circulation, new buildings requiring new systems, budget constraints - There are two approaches going forward: keep making it work, or work on a plan to centralise the system for some serious long-term efficiencies. University of East Anglia (UEA), located just outside Norwich city centre, has more than 14,000 students studying on campus, and over 2,000 employees. The city had donated what was the Earlham municipal golf course for the site of the campus, and traces of the fairways can still be seen around the grounds today. In 1962, Denys Lasdun was appointed as UEA’s founding architect. It was Lasdun who designed the University’s core buildings – the monumental Teaching Wall, the raised walkways, the central Square and the now famous ‘ziggurats’. Installation of Gallagher security system We needed a system that would give us the ability to keep using what we currently have"The striking ziggurats are like none other – the student accommodation, lining the embankment, are pyramidal in shape. While the historical buildings remain, new buildings and residences have also been developed. These developments and the increasing expectation of student accommodation acted as key drivers for a review of access on the campus. Jonathan Richardson, Access Control Project Manager & Senior Systems Specialist for Corporate Information Systems has championed the roll out of a Gallagher security system for the University. From his previous position as an editor for an IT publication, he relished in critiquing a system to see if it was all it was supposed to be. “We needed a system that would give us the ability to keep using what we currently have, and create an infrastructure to be able to develop it over time to how we envisage the system one day operating,” he says. Compatible with third party card formats The import and export facilities have made the system ideal for combining data from a range of student, personnel and accommodation systems. “We already had 42,000 cards in circulation – there was no way we could replace them. Gallagher was chosen for its ability to work with third party card formats.” We rely totally on the automatic imports to add and remove access as required" “Card data is imported/updated using the import export service with data from the Envision card production system. We additionally use data from a student system, accommodation system and a couple of bespoke databases to automatically calculate access groups – changes to access groups are again handled via the import export service. “There is no way we could realistically manage the level of changes with a manual system – we rely totally on the automatic imports to add and remove access as required. The integration is massive, and the impact it is having in terms of pulling different information sources together is huge.” Four times more secure system Jonathan describes the system as being a “catalyst for change on how security, data storage and management across a range of systems and databases are viewed. The implementation has been very transparent – people are unaware of the changeovers that have taken place. The dynamic updates are now happening, and the system is probably at least four times more secure now.” Jonathan mentions the difference is made by the level of technical support available from the manufacturer, from the UK and even head office (based in New Zealand) dialling in when required. Gallagher controls a range of devices including doors, automatic swing and slide doors, car park barriers, turnstilesGallagher controls a full range of devices including doors, automatic swing and slide doors, car park barriers, turnstiles and elevators. The system also facilitates electronic access for disabled flats for residents in wheelchairs. System Division functionality is used to give building owners their own portion of the system for management purposes. Checking tailgating and card enquiries For car parking, times are recorded for charging parking fees. Louis Chisholm, Transport co-ordinator, uses the Gallagher security system on a daily basis. When asked how she finds the system, Louis replies, “I love it. I can check all the things I need to without asking anyone else.” She uses the reporting to check for people tailgating, and checking any enquiries for specific cards. From parking to the library: students enter the library through turnstiles. Reports on usage patterns have been used to justify access funding to promote the resource. The audit trail has been called on for incidents occurring in the library that have put staff safety at risk, and even disputes on the return of books. Research laboratories and chemical stores rely on the system; previously dangerous chemicals have gone missing with no knowledge of who was there at the time. Changing Prox readers to Mifare We have plans to change the existing 125 Prox to Mifare and then roll out dual function cards to all cardholders"The University has around 150 doors (30 Gallagher Controllers) using third party magstripe readers. There are additionally around 20 Gallagher Prox readers (125 kHz) used in secure areas via a dual technology card. “We have plans to change the existing 125 Prox to Mifare and then roll out dual function cards to all cardholders – replacing magstripe readers with Gallagher Prox Mifare readers,” explains Jonathan. Once converted, this would take into consideration different facets – from the cafeterias to involving the local bus companies – in the use of the smart card technology. The success of Gallagher security systems in centralising access control and reporting has meant the system is being expanded rapidly, and introducing new functionality is ongoing.
Insurance Auto Auctions (IAA), is one of North America’s leading salvage auto auctions companies with the largest facility footprint, strong buyer base, and high auction returns. The exclusive focus is on the automotive total-loss industry with over 160 corporate owned facilities across the United States and Canada. IAA provides sellers and buyers with the best solutions to process and acquire total-loss, recovered-theft, fleet lease, dealer trade-in and collision damaged rental vehicles. Holding a variety of automobiles from cars, trucks, SUV’s, and motorcycles on site - the highest property protection measures must be taken. When IAA felt it needed a more robust security system along with unsurpassed service to protect its business, they chose Gallagher’s perimeter security solution. Over 12 strong years, Gallagher is now much more than a security solutions vendor to IAA. Gallagher is a long-term partner. Reduction in theft and vandalism The quality of the fence is rigid, and wires are closer together and tighter, not loose and easily movable"Covering auction site sizes up to and over 70 facility acres, Gallagher’s networked perimeter fencing is in use and continually being rolled out into new IAA sites across various geographical regions. IAA staff believe that the threat of theft, vandalism and damage has been significantly reduced thanks to the deterrence and detection features of Gallagher’s networked perimeter security. Compared to other electric fences on the market, IAA chose Gallagher after they tested it and found it to be the best product available. Eric Zurawski, Director of Security, said “The quality of the fence is rigid, and wires are closer together and tighter, not loose and easily movable, as we’ve found with other products. All these attractive features are what sets Gallagher’s electric fencing apart.” Monitoring perimeter security With Gallagher’s latest software system Command Centre v7.10 and Trophy FT Fence Controllers, IAA monitors and controls perimeter security by sending a regulated electrical pulse around the high voltage fence zones and sections of the perimeter fence. IAA has the ability to configure, control and monitor between 3-12 fence zones at one time giving a thorough overlay of the entire yard, zone by zone, region by region. The integration features of Gallagher Command Centre have enabled IAA to streamline and improve all operations from the head office in Chicago. By remotely monitoring all sites they can see when fences go offline and where from a central control room. Protecting assets of customers Gallagher’s electric fences are our number one perimeter security choice to protect our assets and the assets of our customers"“The interface is far better than anything on the market. It is a very powerful tool, particularly great for monitoring. We’re able to monitor sites that turn on their electric fences and the ones that don’t from a remote location. It’s really helped boost our security measures. “Gallagher’s system has grown with us as we continue to expand by opening new sites and overflow lots, and acquiring existing businesses. Gallagher’s electric fences are our number one perimeter security choice to protect our assets and the assets of our customers. It is the number one security solution on the market that deters, detects, and delays.” Gallagher perimeter electric fencing is IAA’s primary line of defence, enabling IAA to enhance the security of its facilities while at the same time reducing its security costs. IAA has integrated Gallagher’s Command Centre with third party alarm systems offering regional alarm companies advanced installation help and support.
Round table discussion
The ability to treat patients in a secure environment is a base requirement of hospitals and other healthcare facilities. Whether facilities are large or small, security challenges abound, including perimeter security, access control of sensitive areas, video surveillance, and even a long list of cyber-risks. We asked this week’s Expert Panel Roundtable: What are the security challenges of hospitals and the healthcare industry?
The definition of a standard is “an authoritative principle or rule that usually implies a model or pattern for guidance, by comparison with which the quantity, excellence, correctness, etc., of other things may be determined.” In technology markets, such as physical security, standards are agreed-upon language, specifications or processes that are used across the board by multiple stakeholders to enable easier interconnectivity and smoother operation of systems. We asked this week’s Expert Panel Roundtable: How are standards shaping change in the physical security market?
What is a business, or an industry, but a collection of people and the results of their work? People make all the difference in the destiny of a business or industry. And the people involved in a business reflect the impact of demographic changes – and the passage of time. The security industry has been largely built by Baby Boomers, who are getting older and increasingly stepping aside to make way for younger folks. We asked this week’s Expert Panel Roundtable: Is there a “new generation” of employees and managers entering the physical security marketplace, and what will be the impact?