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The past decade has seen unprecedented growth in data creation and management. The products and services that consumers use every day – and the systems businesses, large and small, rely on – all revolve around data. The increasing frequency of high-profile data breaches and hacks should be alarming to anyone, and there’s a danger data security could worsen in the coming years. According to DataAge 2025, a report by IDC and Seagate, by 2025, almost 90% of all data created in the global datasphere will require some level of security, but less than half of it will actually be secured. Nuanced approach to data security Security is a circle, not a line. Every actor involved in the handling and processing of data has responsibility for ensuring its securityThe rapid proliferation of embedded systems, IoT, real-time data and AI-powered cognitive systems – as well as new legislation like the European Union’s GDPR – means that data security has to be a priority for businesses like never before. With data used, stored and analysed at both the hardware and software level, we need a new and more nuanced approach to data security. Security is a circle, not a line. Every actor involved in the handling and processing of data has responsibility for ensuring its security. What this means in practice is renewed focus on areas of hardware and software protection that have previously not been top of mind or received large amounts of investment from businesses, with security at the drive level being a prime example. The importance of data-at-rest encryption In a world where data is everywhere, businesses need always-on protection. Data-at-rest encryption helps to ensure that data is secure right down to the storage medium in which it is held in a number of ways. Hardware-level encryption, firmware protection for the hard drive, and instant, secure erasing technology allow devices to be retired with minimal risk of data misuse. Data-at-rest encryption helps to ensure that data is secure right down to the storage medium in which it is held in a number of ways A recent report from Thales Data Threat found that data-at-rest security tools can be a great way to help protect your data. However, it’s important to note that this must be used in conjunction with other security measures to ensure that those that fraudulently gain access to your key management system can’t access your data. Ensuring drives to be Common Criteria compliant One straightforward test any business can do to ensure its storage is as secure as possible is to check whether the drives are Common Criteria compliantDespite the clear benefits, this kind of encryption lags behind other areas, such as network and endpoint security, in terms of the investment it currently receives. The same Thales Data Threat report found that data-at-rest security was receiving some of the lowest levels of spending increases in 2016 (44%), versus a 62% increase for network and a 56% increase for endpoint security. One straightforward test any business can do to ensure its storage is as secure as possible is to check whether the drives are Common Criteria compliant. Common Criteria is an international standard for computer security certification, and drives that meet this standard have a foundational level of protection which users can build on. Providing an additional layer of security The retail industry has seen a spate of security breaches recently, with several major US brands suffering attacks over the busy Easter weekend this year. As frequent handlers of consumer card information, retailers are particularly vulnerable to attack. Data-at-rest encryption could enhance security in these instances, providing an additional layer of security between customer records and the attacker The advanced threats retailers face can often evade security defences without detection. Such a breach could grant attackers unrestricted access to sensitive information for possibly months – some breaches are known to have been detected only after consumer payment details appeared on the dark web. These types of undetected attacks are highly dangerous for retailers, which are relatively helpless to protect consumer information once their defences have been compromised. Data-at-rest encryption could significantly enhance security in these instances, providing an additional layer of security between customer records and the attacker which has the potential to make the stolen data valueless to cyber criminals. Industries in need of data-at-rest encryption Healthcare organisations, which hold highly sensitive customer and patient information, have a strong use case for data-at-rest encryption. With the widespread adoption of electronic patient health records, that data is increasingly more vulnerable to attack. Recent research from the American Medical Association and Accenture revealed that 74% of physicians are concerned over future attacks that may compromise patient records. With the widespread adoption of electronic patient health records, that data is increasingly more vulnerable to attack The financial sector would also benefit from further investment in data-at-rest encryption, given 78% of financial services firms globally are planning on increasing their spending on critical data, according to Thales’ Data Threat Report. It’s helpful to view security as a circle in which every piece of hardware and software handling the data plays its part SMEs and enterprises are not immune to security threats either – with growing numbers of people traveling for work or working remotely, the risk of sensitive business data becoming exposed via device theft is heightened. Usernames and passwords have little use if thieves can simply remove unencrypted hard drives and copy data across. Securing every hardware and software Technology vendors often focus on aspects of hardware and application security that are within their control. This is understandable, but it risks proliferating a siloed approach to data security. There is no single line for data security -- rather, it’s helpful to view it as a circle in which every piece of hardware and software handling the data plays its part. There’s a clear need for more industry dialogue and collaboration to ensure data security is effectively deployed and connected throughout the security circle and across the value chain.
The use of facial recognition has become a highly debated topic recently, and has increasingly and misleadingly been criticised by some for being an unethical tool used to spy on the public. The reason for such criticism is however largely due to lack of information and regulation around the technology. Used proportionately and responsibly, facial recognition can and should be a force for good. It has the ability to do a lot more to increase security in the future – from street crime to airport security, all the way through to helping those battling addiction, the technology can take security and operations to new heights. These systems can memorise the faces of persons of interest, networks of gang members, wanted criminals and those suspected of involvement in serious violent crimes The rise in knife crime Knife crime has dominated the headlines in the UK throughout the year. Recent statistics show the number of people being admitted to emergency care due to attacks by a sharp object to be up by nearly 40 per cent from two years ago, whilst the number of children under the age of 18 being admitted to hospitals with stab wounds is up by 86 per cent in only four years. This recent surge in knife crime has put police forces under immense pressure, and the intelligent use of facial recognition has a role to play in enabling more informed stop & search interventions. Currently UK police can stop and search an individual they suspect to be carrying drugs or weapons or both, or they can stop and search a person in a location where there have been or are considered likely to be “incidents involving serious violence.” In both cases they must do so with access to limited information, leaving themselves open to accusations of bias or discrimination. Knife crime dominated the headlines in the UK throughout 2018 Police systems benefiting crime investigations This is where facial recognition can offer up additional intelligence. These systems can memorise the faces of persons of interest, networks of gang members, wanted criminals and those suspected of involvement in serious violent crimes. Furthermore, these systems don’t need prior personal engagement to recognise an individual and see only data, not gender, age or race. Facial recognition thus helps eliminate both weapons and criminals off the streets and potentially prevent crimes before they have a chance to take place. The technology doesn’t take the decision away from the human police officer. However, it does bring greater transparency and context to the decision-making process of whether a stop and search intervention is justified. Similarly, the advanced technology can recognise and match an individual seen on a CCTV camera at a crime scene to someone the police encounters on the streets some time later, justifying a stop and search on that individual. Its ability to check in real time if a person is on a criminal watchlist adds an extra layer to the decision-making process prior to conducting a stop and search, lowering the likelihood of discrimination. Facial recognition thus helps eliminate both weapons and criminals off the streets and potentially prevent crimes before they have a chance to take place. Gambling addiction and how facial recognition can help There are an estimated 593,000 people in the UK currently battling a gambling problem, making it a serious public health issue in the country. Having understood the gravity of the issue, the UK gambling commission have set limits and advice in place to help those suffering this addiction; yet as with all addictions, gambling is a tough habit to beat. In order to put effective limitations in place and make a real difference, the gambling commission needs the right technology to protect those most vulnerable in the industry. Facial recognition technology is able to keep track of customers and thus help gambling companies in protecting their customers Facial recognition technology is able to keep track of customers and thus help gambling companies in protecting their customers to a higher degree. Monitoring those entering and moving around gambling areas is an extremely difficult task for human staff to do alone, especially in large crowded areas such as casinos. Facial recognition technology installed around the premises would be able to help the company and the staff to identify people who have registered as gambling addicts, and keep record of their day’s play in order to inform staff if and when it was time for them to stop. It would also be able to ensure effective self-exclusion procedures, by identifying a self-excluded individual via CCTV as soon as they entered the venue to then allow security staff to respectfully escort them out. Utilising facial recognition at airport security Facial recognition has by now become a normal sight at many airports around the world. Several people today hold a so-called biometric passport, which allows them to skip the normally longer queues and instead walk through an automated ePassport control to proceed to the gate faster without having to deal with control officers. Facial recognition used in this way has managed to significantly cut waiting times at the passport control, but it also has the ability to enhance security in and around airports. Facial recognition uses algorithms to match physical characteristics against photos and videos of people's faces Earlier this year, facial recognition technology managed to catch an imposter trying to enter the US at the Washington Dulles Airport. The false passport may have been uncaught by the human eye, yet due to the accuracy of the facial recognition technology it managed to help officers catch the imposter and bring him to justice. Facial recognition thus allows officers to identify an individual faster and more accurately than the human eye. Facial recognition uses algorithms to match physical characteristics against photos and videos of people's faces, which have been collected from visas, passports and other sources. Facial recognition allows officers to identify an individual faster and more accurately than the human eye At airports the use of facial recognition has proved to both enhance security as well as speed up processes such as check-inWhilst some critics may worry about issues of privacy related to the technology, at airports the use of facial recognition has proved to both enhance security as well as speed up processes such as check-in and, in the future, even boarding proceedings. If used correctly and proportionately, facial recognition can help safeguard the public and improve national security on several fronts. Whilst the many benefits of facial recognition are evident, the lack of regulation and understanding of the technology has led to misconception around how it works and what it is used for. Facial recognition technology can match faces in crowded public places against criminal watch lists, and register faces that match with those on criminal watch lists – whilst ignoring everyone else.
Terry Gold of D6 Research has been giving “cyber in physical security” presentations at a variety of conferences, including ISC West and the Cyber:Secured Forum. We caught up with him for some insights about the intersection of cybersecurity and physical security. Q: Tell us a little bit about your background, specifically in the context of its relevance to cyber security in physical access. Gold: I started out in information security and then got involved in physical security along the way. I started really focusing on physical from a cyber standpoint about 10 years ago. I got into ethical hacking about 8 years ago, and then worked on putting it all together. There wasn’t a roadmap, so I had to build a methodology which I now share with other hackers, end users and law enforcement. I spend all my time either in the lab building success models, methods, and testing them out in some of the largest customers or agencies in the world for validation and improvement. Also, a chunk of my time is spent re-engineering security assessment and controls for end users or validating vendors on their behalf from a unique viewpoint that’s not (yet) typical in the industry. Q: How well prepared is physical security overall against cyber threats? Gold: Not well at all. While security is imperfect anywhere, much of the practices and designs have critical defects and overlook either best practice or fundamental application security principles. I’d say that the industry is very wide open for exploitation that doesn’t take much sophistication to execute. Breach disclosure laws are focused on mandatory reporting for personally identifiable information (PII) Q: What things stand out to you along your journey regarding the changes that you are seeing on this topic? Gold: Culture. Over the years, the industry (and most end users) have been dismissive of my findings. Industry culture hasn’t been aligned to embrace the topic and make requisite improvements that are needed to achieve “good security.” However, I’m finally starting to see that change – quickly and at scale. It doesn’t mean that we’re close to “good,” but rather reached the inflection point of change – and I’m rather pleased about it. Breach disclosure laws has resulted in IT getting a lot of media attention in comparison to hacks made against physical security Q: D6 does a lot of research in this area. What is the analysis behind the recent push for cyber security in physical security? Gold: First, it must be recognised that the threat isn’t new, but rather that the industry is only now coming to the table on it. Industry sentiment has been that breaches in physical security don’t happen or that there’s little impact.It must be recognised that the threat isn’t new, but rather that the industry is only now coming to the table on it Both are false. Mainly, IT gets all the media attention with breaches for two reasons; 1) breach disclosure laws are focused on mandatory reporting for personally identifiable information (PII), and 2) there is really poor detection (mostly non-existent) against hacks in physical security, so they go unrecognised. On the other side, as physical security systems increasingly resemble an IT architecture, so does their risk profile. As it expands to mobile, cloud, IOT and intelligence - InfoSec and auditors are taking a look and are alarmed at what they’re seeing. Before you know it, the scrutiny is cutting pretty deep, pressure for alignment becomes intense, and vendors feel the pinch on the sales cycles. It’s not a comfortable position for anyone. Q: What will be the projected impact? Are practitioners seeing the whole picture? Gold: No, and this area is probably the most important takeaway of this interview. The industry is where InfoSec was about 15 years ago in their journey, except we have an additional headwind to deal with – culture change. This industry tends to rely more on trusted relationships than validating the recommendations are being provided. There are too many prevailing misconceptions, that unless remediated, investments won’t be as effective as expected. Q: What do you believe are the top misconceptions? Gold: Well, this is a longer topic, but here’s a sampling that cuts across different areas. Regarding hackers: A misconception is that they’re generally not interested. Hackers are increasingly very interested. When I teach a workshop at a hacker conference, it’s usually the quickest to fill up and go to wait list (within a couple hours). Regarding attacks: A misconception is that attacks are executed directly against the target system. Example, their goal is to get into VMS and attack it directly. The reality is that they’re more commonly dynamic where physical is part of a larger attack and its role is an easier gateway to another system (or vice versa, with many hops). Regarding protective measures. The most prevalent mistake that the industry is currently making is too much focus and reliance on air-gapping networks or locking ports. This is only a slice of the attack surface and there are various ways to get around it. There’s a heavy price to pay for those that that rely too much on this strategy since its often accompanied by few mechanisms to deal with actors once they do get in (and they definitely will). Regarding the value of exploiting physical security. Too often perceived as low value. In our white paper we review many of the things that hackers can do, what they gain, and how it can impact the overall organisation. It’s far broader and deeper than most. Q: What are the top things that need to change in the industry? Gold: First, culture. This can be answered by adopting the same principles as InfoSec. From an execution standpoint, the industry needs to change how they perform risk assessments.At D6, we’ve developed a stepwise methodology from ground up and it’s a huge difference Industry practices, including certifications, are significantly outdated and don’t reflect a methodology that accurately considers cybersecurity, actors, methods, and proactive remedy. At D6, we’ve developed a stepwise methodology from ground up and it’s a huge difference. End users that don’t re-engineer their practice, will be very limited for meaningful cybersecurity improvement. One of the changes needed in the industry includes how risk assessments are performed Q: Generally, what advice do you give to clients on steps to move their cyber security to the next level? Gold: Don’t operate like a silo anymore. Transition from industry “common practices” to best practices that can be validated. Rely less on previous relationships and more toward domain competence. Collaborate with the CISO to a principled, goal-oriented and metrics-based approach. Embed an InfoSec person on the physical team. Present priorities and risks jointly to the board within an overall risk portfolio. Invite scrutiny from auditors. Get a red team performed once a year. Until you do the last step, you don’t really know where you stand (but don’t do it until the other things are done). Last, set the bar higher with vendors to support these improvements or their products will just end up being weak link. Q: What type of challenges do you see and any advice on how end user and integrators can overcome them? Lessons learned? Gold: There are too many specific domains across cybersecurity – it’s not just a network security resourceFeedback I get from integrators is that they’re struggling to figure out how to deliver expertise to their clients in their area. They’re somewhat overwhelmed with the complexity, becoming an expert or how expensive it is to hire and maintain those skilled resources. My best advice is not to do either. There are too many specific domains across cybersecurity – it’s not just a network security resource. Not even the large integrators have the right bench, and unfortunately, they’re just further down a doomed path than smaller integrators. Form a partnership with boutique cybersecurity firms that have multiple specialists. Negotiate rates, margins, scope, and call on them when needed. It won’t come out of your bottom line, the results will be better, and the risk will be extremely low. You’ll learn along the way too. Q: Anything notable that your research is uncovering in this area that might not be on people’s radar yet? Gold: Yes, quite a bit. Our Annual Industry Assessment Report goes through every segment. We’re making pretty bold statements about the future and impact, but we’re confident. One thing that stands out is how intelligence (and the swath of subsets) will impose stringent demands on physical security due to attribute and data collection (for analysis) which will absolutely require privacy compliance, integrity, and controls. It will even shape organisations that might not care about cybersecurity but are prioritising function. Q: Where can readers learn more about your perspectives on this topic? Gold: Blogs on the D6research.com website. Our annual report. Val Thomas of Securicon and D6 have collaborated on a three-part cybersecurity in physical white paper series. It goes into all of this in detail, as well as remedy.
March Networks, a global video security and video-based business intelligence solutions provider, is pleased to introduce new capabilities available in its powerful Searchlight software. Used by international banks and retail organisations to extract valuable information on customer service, merchandising, operations, compliance and more, March Networks Searchlight helps businesses improve performance and profitability. Integrating clear surveillance video, relevant business data and highly accurate analytics, the software also enables organisations to proactively detect fraud and theft and quickly review suspect transactions – reducing investigation times by as much as 90%. Searchlight software also enables organisations to proactively detect fraud and theft Searchlight software With the launch of this latest version of Searchlight, customers benefit from enhanced filtering and customisation features that make it easier to uncover losses and compare key performance indicators (KPIs) from multiple locations simultaneously. These new capabilities include: Expanded fraud/loss detection reporting. Users can now combine specific transaction types with associated point-of-sale (POS) or ATM/teller alarms to proactively pinpoint suspect incidents. A fraud investigator at a bank might set a business rule to report on all loan applications processed with no customer present, while a retail loss prevention manager may want to see all incidents where a no sale transaction is followed by the opening of a cash drawer. Users receive a list of all of their customised exceptions along with links to the recorded video so they can quickly scan through each incident and visually verify what occurred. Enhanced transaction pattern detection, which allows users to more precisely define suspect transactions by combining transaction types (e.g. withdrawals, deposits, voids, discounts or refunds) occurring within a set time interval. A retail employee voiding a transaction immediately following a cash transaction, for example, or someone conducting two ATM cash withdrawals below a set threshold within minutes might be committing a crime. This new Searchlight software capability helps investigators identify such theft and fraudulent incidents faster and provides clear video and data evidence to help them prevent recurring incidents from happening. People counting with employee filtering, through an integration with the latest FLIR Brickstream 3D analytic sensor, to provide highly accurate customer traffic data and sales conversion metrics. The feature uses a combination of Bluetooth Low Energy (BLE) technology and employee-worn tags to automatically identify and remove staff from customer counts, a process that can otherwise be manual or missing in today’s retail environments. Personalised reports that enable users to set and save ‘favourite’ dashboards incorporating data from multiple sites. The customised reports are ideal to help aggregate and compare KPIs, such as the location with the highest percentage of voids or returns, or the most transactions per day over a defined amount. Integrated video and data solutions “These latest Searchlight capabilities make it even easier for our banking and retail customers to uncover, analyse and compare data that’s critical to the success of their business,” said Dan Cremins, Global Product Management Leader, March Networks. “With more than a decade of experience providing integrated video and data solutions to these markets, we’re now focused on expanding the applicability of the data within an organisation, while constantly improving the user experience.” March Networks will showcase its new Searchlight business intelligence dashboards and reporting capabilities in Booth 1319 at the Global Security Exchange (GSX) Exposition, September 10-12, 2019 in Chicago, IL. March Networks is a globally renowned provider of intelligent IP video surveillance and business intelligence solutions. They provide technical expertise to enable organisations to realise the true power of integrated data and video. Headquartered in Ottawa, Canada, they are a global organisation with corporate offices located worldwide.
FLIR Systems, Inc. has announced the releases of the new FLIR K1 handheld thermal imaging camera, available for purchase in the EMEA region. Touted to be FLIR’s most affordable camera for first responder officers and fire investigators, the FLIR K1 detects heat and provides visibility through smoke and in total darkness. It provides enhanced situational awareness for use in wildland fire control, search and rescue missions, structure damage evaluation, and investigative work. K1 thermal imaging camera The dual sensor FLIR K1 is powered by the FLIR Lepton thermal micro-camera “FLIR is committed to providing first responders with lifesaving technology and solutions that help them keep their communities safe,” said Jim Cannon, President and CEO of FLIR Systems. “At a more affordable price, the FLIR K1 will allow more emergency service professionals to adopt the power of thermal imaging and ensure a safer mission.” The dual sensor FLIR K1 is powered by the FLIR Lepton thermal micro-camera, FLIR’s smallest and lowest cost thermal camera core. The K1 uses FLIR’s patented MSX technology, which extracts high-contrast details from the images taken by an onboard visible light camera and superimposes them onto the thermal images. Patented MSX technology The FLIR K1 simultaneously captures thermal and visible images of a scene and stores up to 10,000 image sets to create post-scene reports, analysis and evidence. A pistol grip design allows users to view the scene from their line of sight for improved safety and situational awareness. The spot thermometer easily identifies unseen hot and cold spots for instant troubleshooting. The FLIR K1 carries an IP67 rating for water resistance, heat resistance up to 115°C, and can withstand a 2-metre drop onto concrete. An integrated, rechargeable battery lasts up to five hours on a single charge, and it also includes a 300-lumen flashlight that lends additional visibility of a scene. The FLIR K1 is now available for purchase in EMEA at a cost of 580 EUR and 521 GBP, excluding VAT.
As prominent in Belfast’s history as its cranes are on the city’s skyline, it’s hard to imagine Belfast without Harland and Wolff. Once the world’s greatest shipbuilder, Harland and Wolff today has evolved into a company that provides over 150 years of engineering excellence to the maritime, offshore, and renewable energy sectors. The Harland and Wolff facilities on Queen’s Island are now used to maintain some of the world’s largest ocean-going vessels, ranging from offshore platforms and cruise liners to offshore wind farms. The company is spread over two sites in Belfast and covers over 200 acres. Its main facility has a public-facing perimeter of no less than 1.5 kilometers. With safety as a primary consideration in the execution of projects, the company goes to great lengths to protect its investments from unwanted visitors, intruders, and vandalism. FLIR VMS solution For over 15 years, Harland and Wolff has been using FLIR’s United VMS to manage a wide variety of security cameras For over 15 years, Harland and Wolff has been using FLIR’s United Video Management System (VMS) to manage a wide variety of security cameras. As technology innovations and features were being added onto the United VMS over the years, Harland and Wolff has always remained loyal to the FLIR brand. But with the increasing development of Queen's Island as an industrial, commercial, and tourist area came a greater public presence and an increased safety and security threat. That is why in recent years Harland and Wolff has been continuously investing in the latest security camera technology from FLIR, including enterprise security cameras, PTZ cameras, intelligent thermal cameras, and mobile and wearable cameras. Optical and thermal cameras “Today, over 140 FLIR cameras on-site and along the site’s perimeter make sure that we can detect any irregularity,” said Chris Neill, security operations manager at Harland and Wolff. “Whenever one of our cameras picks up an incident – an intruder for example – an alarm is generated and sent to our security control room, who can then follow up the incident. This ensures us that our investment and that of our customers is safe and secure at all times.” Due to the high impact and risk associated to a possible incident on site, the company’s security department follows a proactive approach for possible intruders. Even in complete darkness, in perimeter areas where there is no additional lighting, thermal analytic cameras can pick up the presence of intruders, animals, or vehicles automatically based on their heat signatures. Intruder detection While thermal camera footage does not allow actual identification of intruders, it can still be used as evidence for insurance companies or law enforcers, especially when an intrusion pattern can be seen over different cameras. United VMS is FLIR’s enterprise-level software solution for video surveillance operations United VMS is FLIR’s enterprise-level software solution for video surveillance operations. The software is currently used at Harland and Wolff by four control room operators and eight managers, all of which have dedicated user rights. One of the strengths of the United VMS system is that it can connect with nearly any security camera on the market and that video streams and detection alerts can be presented on any screen, be it on a video wall, a PC, or a smartphone. United VMS But Harland and Wolff has been using United VMS for far more applications. “We also use the United VMS platform to monitor alarms coming from fire sensors on oil rigs, for example,” said Neill. “Another example is the detection of failed pumps on one of our drydocks. This information also comes in on United VMS, where we generate alarms and notify key staff in real time.” Harland and Wolff has indeed managed to make use of United VMS's flexibility and deploy it for much more than security applications only. "We are not in a static business," said Neill. "At Harland and Wolff, we are always taking on new challenges and solving new problems; FLIR’s United VMS platform helps us do that.” TruWITNESS mobile sensor technology Harland and Wolff will also make use of TruWITNESS, the latest mobile and wearable sensor technology from FLIR. TruWITNESS will allow guards on patrol to stream video directly to the control room in real time and from anywhere on the Harland and Wolff sites. Harland and Wolff needs to comply with a minimum security level imposed by the UK Department of Transport" Guards will be able to bookmark events so that incidents or irregularities can be reported and can be followed up more efficiently. In case of incidents, camera footage from the TruWITNESS wearable devices can be used as evidence. In addition, control room operators will be able to track members of staff via the United VMS and display their location on a map. Security technology advancements “Our yellow gantry cranes have become a national icon,” said Neill. “Unfortunately, this also means that they are an attractive target for political messages or, as in the past, terrorism. As a port facility, Harland and Wolff needs to comply with a minimum security level imposed by the UK Department of Transport. But in reality, we always exceed these requirements. We owe this to our continuous investments in security technology, which we also consider as a commitment to our customers.” Maybe this is what connects Harland and Wolff with FLIR. “As committed as we are to our customers, we expect the same from our suppliers as well,” said Neill. “As someone with a technical background, I have always been convinced of the quality of FLIR security products. But there will always be a time when you need to rely on technical support, and that’s where FLIR really makes a difference.”
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