With a solid COVID-19 continuity plan, a strong focus on people retention, and new ways of collaborating with partners, Milestone Systems achieved a net revenue of DKK 1 billion in 2020. Milestone’s net revenue amounted to DKK 1 billion in 2020, a decrease of 1% compared with 2019. The operating income (EBIT) was DKK 112 million, a decrease of 9%, reflecting the pandemic’s impact on sales, an increase in development capacity, and investments in new headcounts to fuel future growth. New ways to collaborate “Given the challenging situation of the pandemic, our annual result is a successful outcome, made possible by our people, without whom long-term sustainable growth would not be possible." "We quickly turned around how we manage the company and found new ways of supporting our network of partners. This resilience combined with the adaptability of our people and partners prepared us to face the new challenges,” says Chief Executive Officer Thomas Jensen, Milestone Systems. People First In 2020, Milestone’s People First approach was tested to its core. It was crucial for Milestone to avoid restructuring while supporting its people — keeping them motivated and feeling included as part of the team. To support this, Milestone launched the Grow Together program that focuses on mental and physical health and knowledge-sharing about exercise, food, and sleep. In addition, despite the COVID-19 pandemic, Milestone lived up to the ambition to invest in people and growth, increasing the number of employees by 69 to a total of 934 at the end of 2020. Increased support of partners The wide network of channel and technology partners is the core of Milestone’s open video technology platform. When the pandemic hit, Milestone optimized its support to help partners keep selling Milestone solutions. Product training went online with webinars attracting thousands of partners and, with the Milestone Care™ campaign, Milestone helped its partners to continue their business without having to be onsite with their customers. Future growth opportunities Looking ahead, Thomas Jensen expects challenges but also looks forward to Milestone’s continued growth journey. He concludes, “COVID-19 created a lot of uncertainty and unpredictability in 2020." "The pandemic is not behind us yet, and therefore we see challenges as well as opportunities ahead. But with our strong COVID-19 continuity plan, we are confident that 2021 will become another growth year for Milestone.”
With its 16th annual MIPS - Milestone Integration Platform Symposium 2021, 100% virtual and free of charge, Milestone Systems invites partners, customers and media to explore the future of video technology under the theme of ‘Shaping the New Next’. With more than 2,000 registered attendees from across the globe, MIPS (Milestone Integration Platform Symposium) is where the Milestone Systems community comes together to share insights, experiences, best practices and the latest innovations. Virtual MIPS conference Due to the ongoing global COVID-19 pandemic spread, this will be the first virtual MIPS conference and the first where attendance is free of charge. At the event, Milestone Systems will investigate how video technology is transforming business and society, and why video management systems are at the core of this change. During the two-day event, Milestone Systems will share inspiration from global innovation experts and Milestone Systems executives, and present success stories and industry insights from partners. Milestone Systems’ newly appointed CEO Thomas Jensen will talk about how video technology has moved beyond security and how we will be working with partners to embrace this shift. Discussion of macro-technology trends The MIPS event also offers a deep dive into the impact of video technology on city management Milestone Systems’ Chief Technology Officer (CTO), Bjørn Skou Eilertsen and CSMO, Kenneth Hune Petersen will discuss macro-technology trends, accelerated technology adoption in key industries, and why Milestone Systems believes that video technology is the electricity of the 21st century. The MIPS event also offers a deep dive into the impact of video technology on city management, how video technology is improving every facet of transportation, and how computer vision and analytics are creating new opportunities in the retail industry for automation, personalisation and even combatting Covid-19. Latest deployment possibilities of Milestone VMS Moreover, Milestone Systems will share insights into the latest deployment possibilities of their video management software, give an exclusive intro to Milestone Systems’ future direction, and present a new product launch. “Not only does MIPS bring together Milestone Systems’ global partner community to discuss our vision of where we are going and how we can contribute to each other’s success. This year, we are looking into how our technology is transforming how we work and live and how we can empower people to make the most of video technology – in security and beyond,” said Milestone Systems’ Chief Executive Officer (CEO), Thomas Jensen. MIPS will be held on March 1-2, 2021 for Europe, the Middle East and Africa, and March 2-3, 2021 for both the Asia-Pacific and Americas events.
As the new Chief Executive Officer of Milestone Systems, Thomas Jensen pledges to continue the company’s focus on protecting people and assets and to help organisations gain insight and optimise their business processes. Seeking to fulfil Milestone’s mission to ‘Make the World See,’ Jensen will maintain Milestone’s approach of being an open video management system (VMS) platform and having an open company culture. End-user communities “I will also be working to expand Milestone’s VMS into new areas and applications —for example, to monitor beach erosion as the climate continues to warm up around the world,” says Jensen. “I believe the future of VMS is about bridging the gap between security and applications that go beyond security.” Jensen’s previous experience in the IT industry contributes to his understanding of the entire channel Jensen’s previous experience in the IT industry contributes to his understanding of the entire channel. His experience as a generalist – extending beyond IT – enables understanding of the business side of things in addition to the skills, strengths and motivations of the people who work at Milestone, its channel, partner networks and the end-user communities. People-first approach “One crucial thing my career taught me is the importance of your team members,” he says. “A former manager once told me that success is the sum of the success of your team. And, luckily, Milestone already has a strong culture and people-first approach. This is one of the things that attracted me to this job.” The new CEO plans to spend his first 90 days building relationships and getting to know the company and the team members. He will be present in conversations with all Milestone people as well as partners and system integrators. “I want to ensure there is continuity and resilience so that my joining Milestone is a seamless transition,” Jensen says. “Furthermore, my focus will be to further build on the strengths of Milestone to create long-term sustainable growth.” Video-enabled insights Jensen sees security through two lenses: on one hand, protecting people and property, and on the other, providing video-enabled insights for public and private companies to be able to make better decisions. On the protection side, businesses have room to grow as technologies move to provide more affordable, more powerful, and more interoperable solutions. A transformative element in the future evolution of video management is the cloud Regarding video-enabled insights, there is great potential, and Milestone is forging deeper relationships with partners and system integrators of important verticals such as cities, education, transportation, and retail. A transformative element in the future evolution of video management is the cloud, which will advance the deployment of technologies across the board. Best software integrations “I will be spending time working with our organisation and partners to evolve Milestone’s cloud strategy and cloud partnerships to address the opportunities that lie ahead,” says Jensen. “I also think that Milestone’s belief in being open and giving integrators and end-users the freedom to choose the best software integrations available in the market is a philosophy that we've held dear from the very beginning — and this will become critical in the future as VMS solutions continue to evolve.” Safer business environment As the COVID-19 pandemic has raged on, Milestone Systems has continued its operation as usual, deploying safety measurements as needed to protect both employees and the partners they work with. COVID-19 has impacted everyone, every business and every government and organisation around the world, says Jensen. We’re working with our partners to design a safer business environment with VMS-enabled solutions" “I think it taught us all a lesson in empathy and how we need to respect differences in behaviour, regulations and compliance, customs and even each other,” he says. “At Milestone, we’re working with our partners to design a safer business environment with VMS-enabled solutions for social distancing, queue management, and contact tracing.” Creating security solutions “The past 50 years of digital technology and the past 20 years of IP technology have taught us that technologies eventually converge, and in some cases merge,” says Jensen. “Sometimes functions merge and channels converge, other times it’s the networks that come closer together, but none of this is absolute and universal.” “This is why we need to listen and learn from each other and be respectful of differences in the industry and the channel—particularly cultural and regional differences.” Jensen adds: “The technology company of the future — which I believe Milestone is becoming — will not dictate solutions but will instead partner with IT and security stakeholders to create security solutions that meet each customer’s unique challenge and environment.”
Milestone Systems has announced that its Board of Directors has appointed Thomas Jensen as Chief Executive Officer. Thomas Jensen will assume the role on October 1, 2020. After an extensive search for the right candidate for the CEO position at Milestone Systems, the Board of Directors is delighted to announce that Thomas Jensen has accepted the role. “Milestone is a strong company with a strong leadership team. Adding Thomas’ broad experience in strategy and execution puts us in a great position to achieve our goal of long-term sustainable growth for our community partners and for Milestone Systems,” said Lau Normann Jørgensen, Chairman, Milestone Group. IT and technology solutions expert Thomas Jensen is an executive leader with a strong global footprint that includes P&L responsibility With his background in Hewlett-Packard and most recently in Europe’s largest IT integrator company, Bechtle, Thomas Jensen is an executive leader with a strong global footprint that includes P&L responsibility for international businesses in software and hardware. He has deep business experience with IT and technology, and an understanding for the dynamics of business communities, technology partners and integrators. People are at the core of Thomas Jensen’s leadership philosophy, which resonates well with Milestone Systems’ Scandinavian leadership values and People First approach to management. Thomas Jensen said, “I am both humble and very proud to become part of Milestone Systems. Their strong focus on people was crucial to me when I accepted the position and I’m determined to continue with this as CEO. Combine this with Milestone Systems’ influence in transforming how video technology is used, both in security and in new applications beyond the industry, makes this a dream job for me.” Sales strategy and channel development head Thomas Jensen will join Milestone from Bechtle, Europe’s renowned B2B IT service provider, where he was Executive Vice President and member of the Management Board. Prior to this role, he served as Head of Worldwide Channel Sales Strategy for HP Inc. in Palo Alto, California, United States, where he drove the global channel development. During the separation of Hewlett-Packard into HP Inc. and Hewlett-Packard Enterprise, Thomas led the channel separation, and was responsible for preparing the new strategy and organisation for the indirect revenue of HP Inc. Before moving to the United States, Thomas was General Manager for Hewlett-Packard’s PC & Print Division in Denmark. Thomas Jensen has also held leadership positions in Vestas Wind Systems and Maersk Line. He holds a Master of Science degree in International Business Administration from the University of Aalborg and has completed the Executive Board Program at INSEAD in France.