Terry Sallas

Reliance Protect initiates a Level 1 police response for highest risk situations following changes to guidelines from NPCC Improving safety for lone workers in health, social services and the public sector, Reliance Protect has been praised by police for its contribution to new emergency response guidelines. Level 1 police response As an accredited BS8484 provider, Reliance Protect will continue to bypass the traditional 999 route and initiate a Level 1 police response for the highest risk situations following changes to guidelines from the National Police Chief’s Council (NPCC), introduced in October. “By taking a leading role in the consultation process with the NPCC, we are ensuring that our Reliance Protect lone worker service remains at the forefront of the industry with our 24/7 monitoring centre staff fully prepared to adopt the changes quickly,” says Terry Sallas, MD of Reliance High Tech. The more carefully targeted approach adopted by the NPCC will ensure that emergency police resources are prioritised more effectively and frontline staff deployed more efficiently, wherever the need is greatest and most urgent. Kenneth Meanwell, Security Systems Group Staff Officer of the National Police Chief’s Council said: “We warmly welcome the approach that Reliance Protect has taken in working alongside the police to help shape and introduce the new guidelines, and implement these improvements quickly.” Enhanced personal protection for lone workers Reliance Protect provides immediate support in the event of a threat and is now deployed to safeguard more than 25,000 lone workers in the NHS and public sector with an average of 1,500 new users signing up each month. Enhanced personal protection includes expert security support and two-way audio contact when employees are exposed to heightened risk while at work. Reliance Protect is the UK’s most regulated and compliant solution. BS8484 accreditation ensures its devices, monitoring and alarm response capability are fit for purpose enabling alarms to be escalated to regional police services, bypassing the 999 route, to generate police response. BS5979 Category II is critical for any organisation looking to safeguard workers as it is the highest industry standard for alarm monitoring centres. In addition, ISO27001 accreditation ensures that all customer and staff data is securely managed and stored within systems designed to the highest standards.

Reliance continues to build its reputation for addressing complex security and technology issues Reliance High-Tech delivers record annual results through its continued focus on operational excellence and IP technology to provide a new breed of solutions for its corporate and public sector users. A continued orientation to high security customers across Police, Utilities, Lone Worker and Corporate markets, coupled to solutions infused with specialist technology has resulted in a diversity of new applications and a leading position in high security markets for Reliance High Tech. Revenues have grown by 24% “By focusing on the right technology and markets and coupling this to strong execution we have created a unique position and advantage. We are winning new customers and our revenues have grown by 24% and operating margins improved by 6%” commented Terry Sallas Managing Director. Consolidating its position as a leading provider to demanding and regulated environments Reliance continues to build its reputation for addressing complex security and technology issues; creating long term relationships and securing major frameworks with Police, Water and Power companies. Creating new services and value for customers “A long term view allows us to capitalise on technology trends and to invest in our customers, we will continue building our eco-system of partners and creating new services and value for customers, particularly in the era of the Cloud” commented Sallas “By any measure our performance over the last twelve months has been outstanding and we are building on that success,” he adds. “We will continue investing in processes, IT infrastructure and people, as we focus on getting closer to our customers and delivering industry leading solutions and service levels”