Corps Security begins pilot scheme which equips officers with speech to text and translation tools to overcome communication issues caused by wearing face masks, and addresses language barriers. Forty Corps Security officers across retail sites in Birmingham, Cheltenham and Exeter have access to transcription functionality (audio to text), written text translating capability and verbal conversation translation between two different languages. All services are delivered via mobile application and operate offline eliminating the need for internet connectivity. Critical safety information Corps has implemented the transcription service to support communication difficulties posed by wearing a face mask. Individuals with hearing impairments can struggle to understand a security officer wearing a face mask as facial expressions and lip reading are severely hindered. This technology integration ensures security officers can effectively deliver critical safety information about COVID-19 and associated social distancing measures, and ensure the information is fully understood. It also ensures staff, clients and members of the public have a tool to help them raise any concerns and ask questions when a face mask can potentially hinder their own verbal communication. Conversation translation function The written text translation service offers an alternative stream of communication When language barriers arise, the verbal conversation translation function offers an automatic translation of two-way dialogue as each person speaks, so there’s no need to take turns operating a translation tool. The written text translation service offers an alternative stream of communication. It helps a security officer understand what a person is trying to communicate, and helps that person feel assured that what they are communicating has been understood accurately. This new speech to text and translation technology pilot scheme is led by Neil Shanks, National Account Manager, Corps Security. Important safety information Commenting on the benefits of the scheme, Shanks said: “Language barriers present security officers with challenges and now we also have the added barrier of face masks which hinder communication. This technology integration could be a key differentiator in ensuring COVID-secure safety information is understood and adhered to, and in determining positive outcomes of stressful situations such as a missing child or preventing a suicide attempt.” Mike Bullock, CEO, Corps Security said: “Integrating this transcription and translation functionality means our officers are in a stronger position to support our customers and members of the public, and it helps us improve the quality of our service. We can ensure important safety information is conveyed at a time where communicating health and safety measures is absolutely paramount.”
There are a number of factors that may be contributing to security officers having one of the highest death rates of any occupation, according to a new report commissioned by Corps Security from Perpetuity Research and Consultancy International. The Office for National Statistics published data in May which revealed that security officers have one of the highest death rates from COVID-19 - 45.7 deaths per 100,000 people. The seven issues the research points are as below: Low-paid jobs, proximity, higher age Low-paid occupations were found to have high rates of death involving COVID-19 and front-line security is typically low-paid. The role of security officers generally involves close proximity and frequent interactions with others, and this was found to be a significant risk factor for contracting COVID-19, albeit it is not known whether security officers generally worked in a similar way in the crisis. However, their risk factor relating to exposure was not rated as high as healthcare personnel; the level of virus found in healthcare settings is much greater than among the general public yet death rates for healthcare staff are lower than for security officers. Older people appear to be more vulnerable to COVID-19 compared to their younger counterparts and experience less favourable outcomes.Analysis of licences issued by the Security Industry Association (SIA) in 2019 suggests that 21% were obtained by those over 55 years of age, compared to the UK average for all occupations of 19% of the workforce in that age group. Yet 42% of those with a manned guarding licence, were issued to those over 55 years of age. Males, ethnicity, reduced hand washing More men than women have been affected by COVID-19 and because approximately 90% of security personnel are men, the risk factor for the sector overall is higher than occupations with a lower proportion of males. Not all groups in the UK have been affected by COVID-19 equally and ethnicity appears to be a significant risk factor. Nearly a third of security officers are from Black, Asian, and minority ethnic (BAME) backgrounds and vulnerability is linked to both genetic, social and economic factors. Within this group, Black Africans, Pakistanis and Bangladeshis appear to be particularly vulnerable and they are overrepresented among security officers. The very nature of the role of security officers influences their risk to COVID-19. Being a frontline key worker may mean encountering conflict when trying to enforce COVID-19 guidelines; this may make social distancing more difficult. They also have to touch equipment and technology others have handled on a regular basis and may find it difficult to ensure they carry out frequent hand washing. Many security roles are located in major cities and some of these, particularly in London, the Midlands and south-east have been particularly hard hit by COVID-19, affecting the vulnerability of those working there. The full report can be downloaded from the website. The research was carried out through desktop analysis of a number of data sources. Protection for security professionals “The ONS data made for difficult reading for the security profession. We wanted to know why security officers were so affected by the virus so we could better support and protect our people. This report gives us valuable insight and we’re delighted to share it with the wider security sector so we can work together and do all we can as an industry to ensure no more security officers die as a result of this terrible virus,” said Mike Bullock, CEO of Corps Security. “We were delighted to research this key area for Corps,” said Martin Gill, Director of Perpetuity Research and one of the report’s authors. “The true picture is complex, with some risk factors almost certainly interrelated, may still be emerging, or even not yet identified. What does seem clear though from this preliminary research is that gender, ethnicity, the nature of the job have all been seen to increase risks and these are all characteristics of security officers.”
Corps Security launches a thermal imaging tool to support organisations as they plan the return to work. The AI body temperature measurement tool, which comes in hand-held, fixed and tripod-mounted options, automatically scans people’s temperatures as they enter buildings allowing organisations to identify anyone with a high temperature – a key COVID-19 symptom. Installed within 10 minutes, the cameras can simultaneously scan up to 16 faces – up to 3,600 an hour – making them suitable for corporate offices, major performing arts venues, manufacturing facilities, retail outlets and other high footfall locations. Abnormal body temperature Security officers are immediately alerted when an abnormal body temperature has been detected The millisecond response means people have no reason to adapt their behaviour as they enter a facility, so business efficiency is unaffected. To support the implementation of this technology, Corps Security has invested in a bespoke training programme for site-based colleagues who will manage the solution, as well as new standard operating procedures to support rapid deployment. Because the technology is non-contact, there is no risk for either the organisation’s people or security personnel. Security officers are immediately alerted when an abnormal body temperature has been detected, and provided with an image of the person enabling them to sensitively approach the individual. Supporting business continuity As organisations start to plan for the reoccupation of their facilities post the lockdown restrictions, thermal imaging cameras will be an essential tool to support business continuity while keeping people safe, said Mike Bullock, CEO of Corps Security. The Chief Medical Officer for England, Professor Chris Whitty, has said, “It is ‘wholly unrealistic’ to expect life would suddenly return to normal so organisations of all sizes need to plan for a different approach to building occupation. This is one of a number of tools that can help them.”
Specialist security services provider, Corps Security, achieves ISO 9001, ISO 14001, ISO 22301 and OHSAS 18001 renewal accreditations, reaffirming its commitment to the highest standards of management, sustainability, business continuity and occupational health and safety. ISO 9001, the internationally recognised Quality Management System (QMS) standard, demonstrates the continuous improvement and streamlining of operations within Corps to reduce costs whilst raising standards. Environmental management systems ISO 14001, facilitates management of business at the highest environmental standard The international standard for environmental management systems, ISO 14001, facilitates management of business at the highest environmental standard, going beyond compliance obligations to enhance environmental performance. ISO 22301 for Business Continuity Management offers tools for an organisation to best understand, prioritise, and manage any possible threats which may interrupt business continuity. Corps’ existing BS OHSAS 18001 accreditation has also successfully been migrated over to the new ISO 45001 international standard for occupational health and safety. This accreditation ensures the security services provider’s increased organisational resilience through proactive risk prevention, innovation, and continual improvement of standards within the organisation. Continual improvement and innovation To achieve recertification in ISO 9001, ISO 14001, ISO 22301 and OHSAS 18001 (now ISO 45001) Corps Security underwent an extensive company-wide audit that included a series of systems developments, audits, assessments and reviews. Mike Bullock, CEO at Corps Security said: “We are delighted to have these accreditations renewed once again. They highlight the fantastic work our staff carry out in the day-to-day management of the organisation, and the continual improvement and innovation we seek in our safety, sustainability and management standards at Corps Security.”
Corps Security has been re-awarded its contract with Walsall College for a further five years following a competitive tender. The ongoing partnership involves static guarding, control room management, patrolling, and front-of-house and student services assistance across all four campuses. Security Contract Walsall College, based in the Midlands, has been rated outstanding by Ofsted and is the largest provider of courses in the borough. The college’s main campus is in Wisemore, with other sites in Green Lane, Whitehall, Cannock and Leamore. A team of 16 officers, as well as a dedicated security manager, will continue to work across the sites. Mike Bullock, CEO of Corps Security, said “I am delighted to be delivering security services to Walsall College for a further five years. We have built strong working relationships with the organisation and look forward to continue to work with them.”
Specialist security services provider, Corps Security, takes part in the National Service of Remembrance March Past held at the Cenotaph on 10th November to remember and honour those who have fought for the country. This mark of respect firmly connects Corps Security to its 160-year-old military roots. The company, formerly the Corps of Commissionaires, was founded in 1859 by Captain Sir Edward Walter to address the employment difficulties faced by ex-servicemen on return from the Crimean War. The National Service of Remembrance March Past Corps Security still employs a large number of ex-military personnel and Remembrance Day marks a historic link of unity for the team. Eight Corps Security personnel, five from the UK and three members of the Australian Corps, all of whom are veterans, will take part in the March Past from London’s Trafalgar Square to lay wreaths at the Cenotaph. The Corps Security march will be followed by a Remembrance luncheon, observing traditional formalities The Corps Security march was followed by a Remembrance luncheon, observing traditional formalities including a toast to HM The Queen, Chief Life Governor, at The Army & Navy Club in London’s Pall Mall jointly hosted by Corps Security’s CEO, Mike Bullock and Chairman, Malcolm Groat. Honouring the departed corps Bullock said, “We are so honoured to have some of our Corps team taking part in this year’s March Past, in respect of everyone that has served for our country. Corps’ founding military values of loyalty, integrity and service still prevail today and we are incredibly proud of our rich heritage and the former service men and women we employ at Corps.” Nigel Horne, Operations Director, National Accounts & MOD joined Corps Security in 2008 following nine years of service in The British Army. Responsible for coordinating Corps’ participation in the Remembrance Day March Past, he said, “We are thrilled to be taking part in this year’s Remembrance Day March Past." Corps Security He adds, “This is one of the things that bind us to our company history. I come from a military background and the sense of being a part of something in the forces is so important. Events like this link us all to our roots and to something bigger than ourselves.” Corps Security employees sold poppies for the British Legion during the lead up to Remembrance Sunday.
Following a competitive tender process Corps Security has been awarded a three-year contract to provide security services to Registers of Scotland at Meadowbank House, in Edinburgh. A team of 10 officers will provide guarding services with a focus on front-of-house, customer service, CCTV monitoring and patrols. Like-minded organisation Registers of Scotland is the public body responsible for compiling and maintaining registers relating to property and other legal documents in Scotland. Mike Bullock, Chief Executive of Corps Security, said: “We are delighted to be working with such a like-minded organisation. Corps Security is a trust which was set up to provide employment for ex-servicemen returning from the Crimea. We share values with Registers of Scotland and look forward to working closely together.”
As part of Security Officer Appreciation Week, Corps Security is hosting an inaugural ‘Thank Your Security Officer Day’ on Thursday 19th September to thank their dedicated security guards. Working in partnership with a range of clients, the management team at Corps Security will thank their security officers in person as well as sharing stories across several social media platforms to acknowledge those who go above and beyond delivering an unprecedented level of service. Security Officer Appreciation Week, a US initiative, takes place from 15-22nd September. It’s an international week of recognition and provides the opportunity to acknowledge and thank the important security officers that keep people, and the workplaces and buildings they occupy, safe and secure. "Our security officers work hard in often difficult conditions and at unsocial hours to keep people safe and our clients’ buildings secure. This is an opportunity for us to recognise their dedication to their work and thank them for their service,” said Mike Bullock, CEO of Corps Security. “In future years, we plan to build on the success of today by increasing the range of activities.” Interest in all operational aspects Expertise of your security officers has been instrumental in securing the medal collection that is on display" “I would like to put on record my thanks and personal appreciation for the work you are doing and especially for the support you have given me over the past five months. It is clear that you have taken a very personal interest in all operational aspects of the scheme and this is to the benefit of the company, the tenants, the owners and to me.”, Head of a West End theatre. “Your security officer has proven himself to be an extremely conscientious and professional individual who has the best interests of all around him at the forefront of his thoughts. His work is pivotal to the security of the garrison site and his dedicated contribution and the level of support he provides cannot be underestimated.” , Logistics Unit, HM Armed Forces. Enthusiasm to assist “You have some really impressive staff and their friendly support and enthusiasm to assist is a credit to Corps Security. I would not have achieved the many tasks I had in hand, were it not for the assistance of your security officers!” , exhibition organiser. “The expertise and advice of your security officers has been instrumental in securing the loan of the world-class and very high-value medal collection that is now on display. Thank you too for providing such a professional and smartly turned-out team to provide security for the opening ceremony – their contribution in calmly managing security, control of entry and car parking gave both my team and the local police great confidence.” , museum manager.
Corps Security has won a five-year, £3.6m annual contract to provide security services to Tata Steel Europe across the UK. Tata is Europe's second largest steel producer with operations in 26 countries and a commercial presence in more than 50 countries. More than 100 security officers will be provided by Corps to secure all 14 of Tata’s UK sites including the flagship steelmaking plant in Port Talbot, Wales. Mike Bullock, CEO of Corps Security, said: “We are delighted to be working with such a like-minded organisation. The Tata Group was founded on the principle that its activities should always benefit society and is majority owned by philanthropic trusts. As a trust which was set up in 1859 to provide employment for ex-servicemen returning from the Crimea, we share their values and look forward to working closely together.”
Corps Security has won a three-plus-two-year contract to provide security services to French international bank BNP Paribas in London. The integrated security partnership involves manned guarding and event guarding services together with close protection services and systems monitoring from Corps’ monitoring centre in Glasgow. Manned guarding, event security BNP Paribas operates in 77 countries and is the world’s seventh largest bank by assets and properties. It was formed by the merger of Banque Nationale de Paris and Paribas in 2000, but its history stretches back to its first foundation in 1848 as a national bank. More than 40 Corps Security colleagues will work across four different BNP Paribas bank sites in the capital, including three in the City together with Harewood Avenue in Marylebone. BNP Paribas – Corps Security partnership Mike Bullock, CEO of Corps Security, said: “BNP Paribas was founded in 1848, just 11 years before Corps Security. We’re delighted to be working in partnership with one of the most established names in the banking world to deliver a truly innovative security offering.”
With an extensive background in security and manned guarding, Paul Lotter has been appointed as the Regional Operations Director at UK’s renowned security services provider, Corps Security. Lotter will focus on operations within London and the South of England and is responsible for overseeing all aspects of service delivery to the customer. Security services expert Lotter has almost 20 years of experience working in the security industry. He previously worked with other security service providers, looking after high-profile corporate customers in the South West of England and around Greater London, managing the strategic direction of all the operational security requirements as well as also managing various buildings in the south of England. Commenting on joining Corps Security, Lotter said: “I was so impressed by Corps’ rich heritage that when the opportunity arose, I couldn’t turn it down. Being able to work for an organisation that has the ability to use its profits to support charities each year is truly unique. Corps is able to make a real difference in this way and this is something I’m truly proud to be a part of.” IT security “Corps has a clear vision from the top of the business that everyone is able to get behind. We are a dynamic business helped by our innovative IT security offerings.” Mike Bullock, CEO at Corps Security said: “We’re thrilled to welcome Paul to the team, he’s already implemented positive change and shown his expertise in the sector.”