The contactless technologies will enhance passenger safety and security during the pandemic. Vision-Box, a pioneer in biometrics seamless travel, automated border management and electronic identity management solutions dedicated to improving the quality and security in government services, travel and border control, has announced the implementation of an integrated Biometric experience for Emirates Airline at Terminal 3 of the Dubai International Airport. Vision-Box’s contactless technology Vision-Box’s Orchestra™ Digital Identity Management Platform - a state-of-the-art touchless and contactless passenger processing at the airport to provide passenger safety and security in response to the COVID-19 pandemic. Vision-Box’s contactless technology will offer a sophisticated traveller experience, comprising an identification, clearance, and safety monitoring environment. The new infrastructure offers a suite of digital tools that reduces or eliminates passenger contact with touchscreen surfaces, and physical interaction with airport and airline staff, thus providing a safe travel experience. Some of the key automated features of the Orchestra Platform provided for Emirates passengers include: Touchless identification using facial biometrics Contactless security checks for clearance Digital travel document authentication – eliminating the need for carrying paper documents Touchless lounge access Touchless boarding Additional benefits This also reduces long waits at checkpoints and curtails crowding at clearance hotspots The Orchestra™ Digital Identity Management Platform removes the time-consuming task of manual identification, meaning that passengers do not need to physically interact with potentially exposed touchpoints or exchange travel documents manually at counters. This also reduces long waits at checkpoints and curtails crowding at clearance hotspots, allowing passengers to navigate the airport a lot quicker and safely without the need for interacting with other people, thereby reducing the transmission and exposure to pathogens. Vision-Box and Emirates reaffirmed their mutual commitment by signing a long-term agreement to deploy and advance a digital shift in passenger operations at Dubai Airport and beyond, aimed at keeping travellers and staff safe. Advanced touchless biometrics and contactless clearance technology used at Terminal 3 shifts the passenger clearance process from a manual interaction to one of minimal physical contact with automated self-service devices. Using the award-winning Vision-Box Orchestra™ Digital Identity Management Platform, Emirates is optimising traveller flow and passenger processing through security and clearance checks being performed in less time. Facial recognition biometrics offers the highest level of traveller identity security and significant improvements over traditional manual and touch-based identification procedures in terms of hygiene, accuracy and privacy protections. Vision-Box and Emirates alliance The collaboration with Emirates is the result of a successful 4-year trial of digital identification technology, when one of the world’s leading airlines selected Vision-Box as the key technology provider and partner to deliver a One-ID end-to-end biometric solution that complies with all international security and privacy standards. Travellers digital enrolment allows them to be automatically recognised and for contactless passageIn March 2019, Emirates launched its Biometric Path for select passengers at Dubai Airport T3. Travellers who chose to opt-in, enroled their facial biometrics during the check-in process to generate their unique One-ID Single Identification Token. This digital enrolment allowed passengers to be automatically recognised and allowed for contactless passage through border control, boarding, and Emirates lounge access using eGates. The new partnership with Vision-Box will now expand the enhanced contactless traveller experience to all Emirates Airline passengers. The agreement also covers an Emirates Group Enterprise wide framework that will allow enhanced contactless access security measures to be deployed across all of the Emirate Group companies and affiliates. Contactless experience Miguel Leitmann, the CEO of Vision-Box said “The need for touchless identity management and seamless passenger flow management is the new reality. As air travel dynamics have evolved under the COVID-19 pandemic, the importance of a safe contactless passenger experience is paramount to the industry’s revival. Emirates has been one of the first in the world to recognise the need for contactless digital technology for passenger safety and have sought to swiftly implement the most advanced technology with Vision-Box’s touchless and contactless technology." "With this combined with Orchestra, our smart passenger flow management platform, Emirates is fully equipped to offer revolutionary world class contactless experience for passengers navigating though the airport.” “We are excited to build this partnership with Emirates and together deliver safe, secure and seamless experiences to the millions of travellers who chose to fly with Emirates.” Installed first phase of contactless technology As part of the Orchestra™ Digital Identity Management Platform implementation, Vision-Box has deployed and delivered the first phase of the biometric self-service touchless devices at areas in Concourse B at Terminal 3. The Contactless Passenger solution includes eGates and VBoT™ IoT Biometric devices located at manual counters. The VBoT provides contactless biometric face enrolment and identification for Economy, Business and First-Class travellers and is natively embedded into the Emirates check-in application. Last generation smart eGates enable the use of Seamless Self-service processes for Lounge access and Automated Boarding that ensure a contactless travel experience. TVS allows Emirates to biometrically identify all the US outbound passengers at boarding Emirates is already leveraging on the flexibility of the Orchestra platform on flights to the USA, directly connecting Vision-Box solution with the U.S. CBP TVS (Traveller Verification Service) from Dubai. In cooperation with U.S. Customs and Border Protection, TVS does not require pre-enrolment and allows Emirates to identity biometrically at boarding all the US outbound passengers. Subsequently, Vision-Box will scale up and implement the contactless passenger solutions across all Terminal 3 concourses. Certification and compliance The Orchestra™ Service Platform is fully compliant with Data Privacy regulations through its unique Privacy-by-Design certification. It operates under user-centric business rules and is the kernel of the advanced management of Identity proofing and Flow Monitoring of Passenger processes. The platform’s powerful capability allows it to process the full extent of Emirates passenger volume, thanks to its future-proof scalable design and resilient architecture. With Emirates and Vision-Box building a strong case for contactless and hygienic biometric security on an enterprise wide approach, they are providing the aviation industry with a model for business continuity in challenging conditions. Together they are enabling a distinctive touchless, contactless brand asset in the world of aviation 4.0 that is technologically grounded and inspires passenger confidence. The solution unleashes the power of the IATA One-ID framework as a tool to combat future epidemics and other threats.
Vision-Box a global provider of biometrics seamless travel, automated border management and electronic identity management solutions dedicated to improving the quality and security in government services, travel and border control - announced a regional strategic partnership with AirAsia Group, to implement pioneering, identity management technology across its network of 152 airports. As a provider and pioneer of new seamless digital identification technologies throughout the travel ecosystem, AirAsia has already demonstrated its ability to be ahead of the curve to be able to respond quickly to the COVID-19 pandemic and the restricted travel environment, including the need for new travel safety requirements than many other airlines. Contactless facial recognition This is evident in initiatives such as F.A.C.E.S (Fast Airport Clearance Experience System), the airline’s contactless facial recognition passenger processing system. To continue their innovative trend, AirAsia engaged Vision-Box to help them realise the next step in providing a seamless touchless identification and contactless clearance traveller experience. Further enhancing their digital identity management strategy across AirAsia Group will dramatically improve the customer experience with a single enrolment for services at key customer process points. Collaborative digital platform Orchestra will interconnect with AirAsia’s network to regulate all virtual and physical security The Vision-Box’s Orchestra Identity Management Platform, a collaborative digital platform of real time data administration and end-to-end customer-centric service management tools, will provide instant analysis, monitoring, reporting and configuration ability for a more convenient and seamless travel experience. Orchestra will interconnect with AirAsia’s network to regulate all virtual and physical security and data infrastructure in real-time, bridging and managing the information flow between traveller processing points, multi-source data streams, and relevant stakeholders. Today’s announcement combines the following new services and solutions: Delivery of F.A.C.E.S (Fast Airport Clearance Experience System) - A touchless identification and contactless clearance platform designed for mobile check-in to enhance the guest experience at the airport, improve customer brand loyalty, and be an integral part of AirAsia’s overall digitisation strategy. Network wide Digital Identity Management - A collaborative development to drive organisational data ecosystem expansion and technology enablers across AirAsia’s travel and finance platforms. Deployment of seamless touchless and contactless experience traveller points across AirAsia’s 24 travel hubs to include: Mobile Digital ID enrolment Biometric Facial Recognition devices at check-in (FACES) Automated bag-drop self-service Roving VPoD for temperature checks Security and Boarding VPoD for seamless traveller identification and clearance Identity management platforms Speaking about the strategic partnership with AirAsia, Miguel Leitmann, the CEO of Vision-Box said: “This collaboration is a powerful gamechanger for the industry. Partnering with AirAsia will allow Vision-Box to deliver the very best strategies that will be uniquely conceived, designed and built for the next generation of transformative identity management platforms.” “We believe this partnership will lead to a traveller management model that will drive how passenger identification and clearance is conducted in the near future with substantially reduced operating costs, increased efficiency and improved output.” Contactless air travel technologies These technologies are integral to make flying as safe, seamless, and convenient as possible" Javed Malik, COO of AirAsia Group said “Our digital transformation strategy commenced over two years ago and we are taking the opportunity from this COVID-19 crisis to further improve our digital capabilities and enhance the customer journey. These new technologies are integral to make flying as safe, affordable, seamless, and convenient as possible, which is critical in the Covid restricted travel environment." "We are pleased to partner with Vision-Box as an industry leader in their field to deliver a major step change in touchless and contactless air travel technologies.” Identity management platform Vision-Box’s Orchestra Identity Management Platform is certified with Privacy by Design, a premiere accreditation for safeguarding personal and private information used in Identity Management services. Privacy by Design prioritises the protection of individual data and ensures the highest level of privacy protection as a system default in government and commercial networks. Its use in Orchestra significantly improves how Vision-Box and its clients meet the levels of privacy and security of personal data that citizens and consumers are demanding. The Vision-Box and AirAsia collaboration will bring together industry renowned innovations in digital traveller processing strategy, biometric ID technology ideation and passenger management system maturation. Together, they will support travellers through a successful transformation towards a safer, more secure, and hygienic airport environment.
Beginning September 1, 2020, six Vision-Box Automated Border Control (ABC) eGates will greet arriving travellers enrolled in the NEXUS Program at Winnipeg International Airport. As the only international airport in the Province of Manitoba, Winnipeg is an important travel hub for the region, having served close to 5 million aviation passengers in 2019. NEXUS program NEXUS is a trusted traveller program operated by Canada Border Services Agency (CBSA) that expedites border crossings for pre-approved and enrolled Canadian, American, and Mexican citizens. Travellers enrolled in the NEXUS program avoid border entry lines by using specially reserved lanes equipped with identity screening platforms for expedited checks when entering the country from anywhere in the world. Automated Border Control (ABC) eGates ABC eGates will facilitate and speed up the border clearance of arriving NEXUS enrolled passengers The Automated Border Control (ABC) eGates will facilitate and speed up the border clearance of arriving NEXUS enrolled passengers from all international locations using safe and secure automated biometric facial matching. “Finding better ways to serve the needs of travellers is paramount for Winnipeg Airports Authority,” said Barry Rempel, WAA President and Chief Executive Officer (CEO), adding “Adding Vison Box eGates for NEXUS users at Winnipeg Richardson International Airport not only enhances the customer experience but sets the foundation for future innovation and brings us one step closer to seamless, touchless passenger travel.” NEXUS touchless solution This is the first time that ABC Biometric eGates are being deployed to process NEXUS enrolled Travellers, instead of the regularly used NEXUS kiosks. It is also the first NEXUS touchless solution that will improve the border clearance process and give NEXUS travellers a unique convenience at the airport. The deployed GT-11 eGates are part of Vision-Box’s newest generation digital identity systems and will use the latest advances in biometric technology to securely and efficiently clear travellers using digital facial matching. The GT-11 eGates offer a smaller footprint than the previous NEXUS kiosks and are part of a modernising process for a seamless travel journey from curb to boarding at Winnipeg International Airport. Remote installation of border digital identity software This may also be the first time that a complete remote installation of border digital identity software has been successfully attempted and completed. Because of the COVID-19 pandemic that quickly spread across the globe, work at Winnipeg International Airport had to be stopped in February 2020, with only the physical installation of the eGates completed. Software and systems setup The ability to go live with a remote orchestrated installation is a major accomplishment" Logical setup of the software and system testing, prior to going live was then completed entirely from Vision-Box Lisbon headquarters, in close collaboration with Canada Border Services Agency (CBSA), using a dedicated secure connection. By remotely installing a border processing system, Vision-Box proved the feasibility and security of a remote installation process that could lead to far-reaching industry changes and cost-saving measures. “The ability to go live with a remote orchestrated installation is a major accomplishment,” said Miguel Leitmann, Vision-Box’s Chief Executive Officer (CEO), adding “Our team, along with CBSA and members of the Winnipeg Airport Authority worked tirelessly across time zones, with frequent and intense communication, to make this happen. I couldn’t be prouder of this accomplishment and I congratulate all the agencies and people involved in making this project a reality.” Orchestra Digital Identity Management Platform Vision-Box’s Orchestra Digital Identity Management Platform will manage the Nexus border clearance and crossing process. Orchestra manages in real-time the necessary parameters of traveller identification at the crossing point. After the traveller scans their NEXUS member card, a photo is taken of the traveller’s face and a secure identification match is made against the biometric facial information in the traveller’s NEXUS membership profile. This system gives CBSA and Winnipeg International Airport added flexibility with faster dedicated lanes that simplifies the airport border clearance process along the way.