Round table contributions
The minutes are counting down to one of the biggest security industry trade shows of the 2017 calendar. Expectations are high going into ISC West 2017 in Las Vegas: Last year’s show was very well attended and highlighted lots of new technologies. Looking ahead to this year’s show, we wanted to get the Expert Panel Roundtable’s take on what news will dominate the show. So we asked our panel: What do you expect to be the big news at ISC West 2017?
In a fast-moving market like physical security, sharing information is an essential component of growth. However, there often seems to be more information available than an integrator or end user could ever digest and put to use. How does one go about finding the information he or she needs in an environment that can seem to be drowning in information (sometimes the wrong information). We asked this week’s Expert Panel Roundtable to share their strategies and suggestions. Specifically, we asked: What can integrators and/or end users do to stay informed about the fast-changing technology landscape?
We in the physical security market tend to watch closely how the buying decision is made. If anything, the buying process has become more complex in recent years. We have seen the impact of security systems extending beyond the core security department, and with greater impact come more stakeholders. “Buying by committee” is more the rule than the exception, and the committee is getting rather large in some situations. We asked this week’s Expert Panel Roundtable: Who should be “in the room” when decisions are being made about physical security systems?
The solution allows technicians remote access to in-store synergy systems for upgrades, diagnostics and most repairs Tyco Integrated Security (TycoIS) announced Remote Diagnostic Services for Sensormatic® Synergy Store Front Detection Systems. The new services, designed to reduce field service calls and delays, provides TycoIS technicians with remote access into Synergy pedestals to quickly address system upgrades, health checks and other issues, resulting in faster uptime due to expedited service resolution over the phone. Minimises operational issues to improve store performance Remote Diagnostic Services is available on the new Sensormatic® Synergy Store Front Detection Systems. The next generation intelligent, interconnected and modular detection system connects multiple technologies in one network-ready storefront system to capture actionable data that fuels better decisions, manages shrink and maximises EAS investment. "The team members in our Remote Diagnostic Center are already working with retailers for video monitoring and support, so we're excited to expand the remote capabilities to the Sensormatic Synergy pedestal for EAS and RFID, enabling personalised service for retailers within minutes," said Maureen Lally, Vice President, Marketing, North America, Installation & Services at Tyco. "Extending their remote access to the Sensormatic Synergy Store Front Detection Systems allows our store associates and loss prevention professionals to concentrate on improving store performance rather than operational issues." Two service level options As an add-on to a maintenance contract, this service leverages the new Sensormatic Synergy system's network card and is available in two service level options, proactive or reactive. Depending on individual customer needs, TycoIS can monitor their systems and proactively contact retailers with upgrades or quickly respond when they experience a problem. Remote Diagnostic Services are already used by many retailers for video monitoring and support. All remote services, including the new Synergy offering and existing video services, are handled by certified technicians specifically trained in remote service resolution, diagnostics and system upgrades. The Remote Diagnostic team includes English, Spanish and French-speaking technicians.