Connected Technologies LLC, based out of Monument, Colorado, USA wants dealers to have it their way—so it’s changing the landscape of manufacturer support by providing additional customisation services tailored to the security dealer. Knowing that one size does not fit all when it comes to project demands, the Connect ONE management interface in its original state is already highly customisable. Now, and because of popular demand, dealers can request additional integrations or capabilities—allowing them to meet the user’s challenges, expand their scope of projects and gain profitability in every market vertical. Integration with Connect ONE interface Integrators have many different business strategies, so we work to give them a unique offering specific to their goals" “When dealers have the opportunity to integrate other products and provide functions the user specifically requests it creates a stronger relationship between the dealer and their customers,” said Dan Simon, co-founder and managing partner of Connected Technologies and creator of the integrations. He adds, “Integrators have many different business strategies, so we work to give them a unique offering specific to their goals. We invite dealers to contact us with their challenges, so we can work together to design a solution through the Connect ONE interface. Our goal is to help dealers reach their highest potential.” Panic buttons and card readers Jeff Kesterson, owner of Nightwatch Security & Telephone LLC in Sedalia, Mo., had programming requests turn into actual features to solve customer problems. “In one application, we have multiple schools programmed so door alarms, panic buttons and card readers trigger on-screen alerts at selected locations, while simultaneously sending email and text messages with embedded video to security officers,” said Kesterson. He said security personnel wanted a better way to assess threats proactively so they could respond accordingly during emergencies. In another example, Connected Technologies developed a software integration to a 2N (an Axis Company) IP intercom and door entry system to permit management and control of the 500+ user population through Connect ONE. Force Security Solutions LLC, Washington, D.C., contacted Connected Technologies to see if the integration was possible—and the necessary capabilities were delivered in a minimal timeframe. Simple and intuitive application For Ryan Christen of Corbeck Technologies LLC, in Raleigh N.C., Connected Technologies customisation has allowed the company to tailor its projects and meet new demands. “Whether it’s a commercial office, retail, storage, or multifamily development, the incredibly versatile Connect ONE has allowed me to gain the flexibility needed to confidently meet the demands of those development markets”. Ryan adds, “By customising the customer’s Connect ONE interface to the user’s operational needs, it gives them a simple and intuitive application that they can tell was customised specifically for them. This is a big reason why we have the customer retention and growth that we do.” Technical and customer support Connect ONE platform offers a lot of flexibility so we can design a system that works for each customer" Having a manufacturer partner who has your back is rare in this day and age, but something dealers look for to add value to their business and a contracting edge with customers. “The Connect ONE platform offers a lot of flexibility so we can design a system that works for each customer,” said James Lee, president and partner at Alarmguard Security, Greensboro, N.C. “We rely on Connected Technologies for technical and customer support. We have requested software and feature upgrades for our customers and if it’s possible it happens within 24 hours. We use Connect ONE in our own business and the reporting features are outstanding.” Security software solutions For Phoenix Security Systems Inc., Philadelphia, a national accounts dealer with security, surveillance and access control customers in 40 states, manufacturer support is critical to staying competitive and profitable. “Connect ONE was paramount in allowing Phoenix to offer a service that is truly connected across platforms,” according to Eric Burroughs, vice president. Eric adds, “The Company is unique in the respect that they operate with software solutions that can be edited and modified — without having to wait years to get it. They were the first company I thought of when my security software vendor could not accomplish a special mobile app for our national accounts, and Connected Technologies delivered on this request as well.” It’s uncommon to find a manufacturer who will work directly with the security dealer to fully customise software to meet the needs of their business and challenges of the customer; with this type of collaboration comes a sharp competitive edge.