Articles by David Lenot
Genetec, a technology provider of unified security, public safety, operations, and business intelligence solutions, introduced Genetec Airport Sense , part of the Genetec Airport Practice Group. This advanced operational analytics solution relies on data provided by an airport’s existing security infrastructure, including cameras, sensors, and various detection devices to produce actionable intelligence about airport security, operations, and passenger flow. By accessing and analysing both structured and unstructured data from these untapped security information sources, airports can extend their security investment. Airport Sense is available now from any Genetec certified channel partner. Until now, airports have traditionally relied on standalone, unconnected systems to manage passenger flow and security. By analysing and correlating data provided by multiple sensors such as video surveillance cameras, access control hardware, and IoT connected devices, Airport Sense gives airport security and operations managers, business analysts, and airport executives, a deeper understanding of what’s happening in their facilities. This allows them to make timely, informed decisions to improve the passenger experience and increase revenue for duty-free, retail, and food services in the airport terminal. Seamless, hassle-free traveler experience Essential elements for a safe, easy-to-navigate, and profitable airport include understanding how people flow from the parking areas, check-in, duty-free and retail shops, in-airport cafes and dining areas. Airport Sense combines and processes correlative data to help airport managers understand this traffic in order to design a seamless, hassle-free traveler experience resulting in increased brand attachment, venue and airline loyalty, and positive business growth. By relying on powerful analytics such as queue detection and delays, heat mapping, directional analysis, and people counting, Genetec Airport Sense pinpoints hindrances to the flow of passengers in ticketing, screening, and passport control—and can identify where wait lines build in areas such as duty free, dining, entertainment, and pre-boarding. Real-time activity uopdates Through intuitive web-based dashboards and dynamic maps, security personnel, operations and business analysts, and retailers stay informed of real-time activity and compare it against key performance indicators (KPI) or historical trends. With timely, relevant information on hand, they can take instant action to address a variety of situations, such as managing over-flowing queues, reallocating staff to deal with peak times, and more. Airport Sense helps airports better understand passenger flow in retail and dining areas, leading to enhancements in terminal layout. By sharing insights such as traveler behavior and footfall with retailers, airports guide their customers on layout and product placement decisions. Advanced unified security management “Today, air travel is much more than just transporting a passenger from one place to another. Airports are now thought of as ‘small cities’, and must provide a safe and efficient experience, from parking, check-in, and exposure to world-class shopping and dining,” said David Lenot, Airport Practice Group Leader at Genetec. “The challenge for airports is to offer this amazing journey while delivering an environment that’s safe and secure, with operations that run like clockwork. That’s the guiding vision behind Airport Sense: to give airports the tools they need to get a clearer understanding of their business, and give passengers a seamless experience—from drop-off to take-off,” added Lenot. Airport Sense is one aspect of the larger Genetec airport portfolio of solutions. While Airport Sense delivers greater intelligence on passenger flow, the open-architecture Genetec Security Center platform delivers advanced unified security management, and Genetec Mission Control offers collaborative decision and event management. Combined, these three powerful Genetec systems allow airports to craft a flexible and comprehensive strategy for security, operations and commercial success—enabling different stakeholders to rely on a common set of tools and data.
Genetec Inc., a technology provider of unified security, public safety, operations, and business intelligence announced Security Centre for Airports, a new solution designed to help airports of all sizes manage and optimise their security and airport terminal operations. Available immediately, Security Centre for Airports enables security managers, control room operators, terminal and ground handling staff as well as passenger experience managers to work together using a single unified product tailored to their unique needs. Security Centre for Airports empowers customers to create a safer environment, improve airport operations and enhance passenger experience, while reducing the overall costs of operations and increasing non-aviation revenues. “Traditionally, airports would have to work with a multitude of single-purpose products that don’t interconnect to build their global security operations centres (GSOCs),” explained David Lenot, Airport Practice Leader at Genetec. Security Centre for airports The Genetec unified platform helps us make the passenger journey seamless" “This would often create a very complex operating environment leading to slow security response time. But with the growing volume of passengers, airports need help to guarantee safe travel, and many airport security teams are rethinking their security technology strategy. With Security Centre for Airports, control room operators, terminal operations, and ground handling can all work in sync to ensure their airport runs like clockwork.” “From parking, shopping and dining to check-in and take off, our airport, like any other, must provide a safe and efficient experience for travellers,” said Daniel St-Pierre, Deputy Director, Operations and IT Security at Aeroports de Montreal. “The Genetec unified platform helps us make the passenger journey seamless while also improving operations, and making the airport a safer environment for everyone that passes through our doors.” Airport-specific capabilities In addition to video management (Security Centre Omnicast), access control (Security Centre Synergis) and Automatic License Plate recognition capabilities (Security Centre AutoVu), Security Centre for Airports features a number of airport-specific capabilities including: Security Centre Flight Business Logic: Correlates flight information with other operational resources to provide a clear picture of your environment. Automates surveillance and operation management based on flight and gate information so security teams are always in sync. Security Centre Boarding Route Management: Uses Security Centre Synergis to define specific routes and streamline boarding and deplaning operations. Enables airports to leverage shared or common use of their infrastructure while enforcing stronger border control for gates servicing domestic and international passengers (ex. differentiates passenger flow based on varying clearance levels). Security Centre Restricted Area Surveillance: Relies on multiple intrusion detection technologies (radar, LiDar, fence intrusion detection, video analytics, drone detection, etc.) to detect potential threats across wide areas to strengthen tarmac, aircraft, traveller, and staff security. Automatically tracked on geographical maps, moving targets are intuitively displayed and validated against ADS-B (automatic dependent surveillance, broadcast) position of aircraft so that airport security personnel assess and respond to threats in less time. Security Centre Passenger Analytics: Security Centre Passenger Analytics is an advanced analytics solution that extracts valuable insights from sensors like security cameras. Available in Security Centre dashboards and a dedicated web client, Security Centre Passenger Analytics helps measure and visualise passenger counting, queues, and occupancy to predict the passenger flow and send notifications to mitigate bottlenecks. Genetec Airport Portfolio In addition to the new Security Centre for Airports, Genetec offers a broad portfolio of solutions for airports including: Genetec Mission Control: A collaborative decision management system, Mission Control empowers airports to move beyond simple alarm management by collecting and qualifying data from thousands of sensors and spotting the most complex incidents, and guiding security teams in their response following airport-specific processes and compliance requirements. Genetec Clearance: A collaborative investigation management system, Genetec Clearance helps speed up investigations by allowing users to securely collect, manage, and share evidence from different sources with stakeholders within and outside an airport.