Motorola Solutions, Inc. - Experts & Thought Leaders

Motorola Solutions announced it has acquired Blue Eye, a pioneering provider of AI-powered enterprise remote video monitoring (RVM) services, based in Salt Lake City, Utah.  Blue Eye provides a comprehensive RVM service powered by AI to help detect threats in real time, enabling live voice talk-downs to deter crime and providing verified alerts to help accelerate law enforcement response. Enhanced situational awareness The company’s software platform is interoperable with pioneering cameras and video management systems (VMS), allowing enterprises to integrate with existing security solutions. These RVM services are managed by 24-hour security operations centres (SOCs) that provide businesses with enhanced situational awareness and includes reporting analytics that highlight activity trends. Access real-time intelligence “Security professionals know that the challenge isn’t solely identifying the threat; it’s about moving from detection to action in a matter of seconds,” said Mahesh Saptharishi, Executive Vice President and Chief Technology Officer, Motorola Solutions, adding "The acquisition of Blue Eye is a key component of our strategic focus to provide a single, tightly integrated workflow that seamlessly connects threat detection, verification and response."  Relied upon by retail, warehouse, manufacturing and distribution centres, critical infrastructure, and commercial real estate owners, Blue Eye’s platform helps business owners access real-time intelligence to help reduce loss or damage, mitigate risk and enhance profitability.  Integrate its advanced AI capabilities Motorola Solutions plans to integrate its advanced AI capabilities into Blue Eye's RVM platform, further differentiating this technology. For example, an AI-powered detection from Motorola Solutions’ Visual Alerts can be verified by Blue Eye and fed directly into the incident management platform, Inform, to automatically orchestrate a response. Additionally, the company plans to expand Blue Eye’s reach across key enterprise sectors through Motorola Solutions’ channel partner network. Impact on enterprise security “Blue Eye's purpose is to deliver proactive, real-time security and business optimisation. Joining Motorola Solutions allows us to accelerate this mission," said Steve Jackson, CEO, Blue Eye, adding "Motorola Solutions’ global scale and deep AI expertise will help expand our reach, advance our solutions and deepen our impact on enterprise security." Terms of the transaction were not disclosed. 

Secutech Thailand 2025 opened at the Queen Sirikit National Convention Centre (QSNCC), placing the spotlight firmly on smart security and fire safety technologies. The show will take place alongside Fire & Safety Thailand, Thailand Smart City Expo, and EdTEX, featuring over 400 exhibitors from more than 10 countries and regions. This global cross-section offers visitors the opportunity to explore the latest industry-wide innovations across the 11,600 sqm fairground. A comprehensive fringe programme includes seminars where industry experts will share valuable insights on cutting-edge smart technologies, fostering both collaboration and education. Supported by robust government and public sector backing, the show acts as a key nexus for advancing Thailand’s smart city vision. Future of security and fire safety Ms Regina Tsai, General Manager of Messe Frankfurt (HK) Ltd – Taiwan Branch, offered insights into the show’s smart product focus: “We recognise that the future of the security and fire safety industries lies in smarter, more integrated solutions." "Secutech Thailand has brought together the most innovative exhibitors, pioneering industry experts, and key government and public sector partners to create a dynamic hub where knowledge, technology, and collaboration intersect to shape the future of both industries.” Smart city transformation A new strategic partnership with N.C.C. Management and Development, organisers of the co-located Thailand Smart City Expo, significantly broadens visitors’ access to cross-sector business opportunities and reinforces Secutech Thailand’s position as the country’s pioneering platform for security and fire safety innovation. Ms Tsai explained: “Our partnership with N.C.C. Management and Development elevates the show’s strategic value by enabling deeper integration and unlocking substantial cross-sector business opportunities for both visitors and exhibitors.” This collaboration, especially when considered alongside the concurrent Fire & Safety Thailand and co-located EdTEX, will help accelerate Thailand’s smart city transformation while broadening the scope of opportunities for visitors. Latest smart security and fire safety applications To facilitate simpler sourcing, Secutech Thailand will feature five specialised solution categories that showcase the latest smart security and fire safety applications: Surveillance & Access Control, which includes AI cameras, biometric access, and visitor management platforms to enhance security and efficiency. Fire & Safety Systems, presenting detectors, alarms, and suppression technologies to protect lives and assets. Disaster Prevention & Critical Communication, offering seismic monitoring, gas detection, PA/evacuation systems, and anti-drone solutions crucial for urban resilience. Smart Technologies & Mobility, highlighting 5G, IoT, building automation, robotics, EV charging, and intelligent traffic management. Integrated Safety & Security Systems, demonstrating the integration of video analytics, cloud computing, and big data for comprehensive urban management. Fringe programme seminar highlights Complementing these solution categories is an extensive fringe programme where industry experts will share key insights on the smart technologies shaping the future of security, fire safety, and smart cities. Designed to encourage knowledge exchange, insightful seminars will equip attendees with the tools and understanding needed to navigate and stay ahead of emerging trends in the rapidly evolving industry landscape. Highlights include: AI Disruption and the Future of Smart Factories: Opportunities, Challenges, and Adaptation for Smart Cities: Mr Thammarat Arsasuwan, a lecturer at Siam Technology College, will reveal how AI is transforming smart factories and the implications for smart city development. Digital Futures of Urban Living: Shaping Smart Cities with IoT and AI: Dr Suthat Krongchon of the Thai IoT Association will explain how IoT and AI technologies are driving the evolution of future urban living and smart city planning. Safe and Smart Use of Drones in Security and Smart City Applications: Mr Kasitbhat Intuyos, from the Civil Aviation Authority of Thailand (CAAT), will talk about the best practices and safety considerations for drone use in security and smart city contexts. Development of the Thai AI platform model Other seminar topics will cover innovation in disaster prevention and mitigation, sustainable CCTV solutions, cybersecurity for smart infrastructure, and the development of the Thai AI platform model for smart city applications – highlighting the technologies and strategies driving the future of urban resilience, security, and sustainable development. This year’s show benefits from strong support by key government and public organisations driving the nation’s adoption of smarter security and fire safety technologies. This wide-ranging cross-sector backing highlights the event’s extensive industry representation and demonstrates its role in preparing visitors to capitalise on major government and industry initiatives like Thailand 4.0 and the Eastern Economic Corridor (EEC). Some of the key supporting organisations participating at Secutech 2025 include: Association of Municipalities and Cities Bangkok Fire and Rescue Department Drone Association of Thailand Fire and Rescue Association National Cyber Security Agency National Municipal League of Thailand Thai Chamber of Commerce Thai Generator Association Thai IoT Association Thai Intelligent CCTV Association Thai Mechanical and Electrical Consulting Engineer Association Thai Security Association The Building Inspectors Association The Civil Aviation Authority of Thailand Thailand Convention Exhibition Bureau Thailand Information Security Association Thailand Productivity Institute Fire safety products There will be much for visitors to explore on the show floor, with highlights including pioneering security exhibitors such as HIP Global Co Ltd, Motorola Solutions, Vive Co Ltd, and many more, while featured fire safety products range from Dahua & Wisualarm’s smart fire detection systems to Sanlien Technology Corp’s expert structural and vibration monitoring solutions. The fair’s business matching programme facilitates strategic connections between exhibitors and key industry stakeholders. Buyers from the Thai government, local hospitals, hotels, law enforcement agencies, industrial sectors, and provincial fire stations are actively invited to participate. With over 115 sessions already scheduled, the programme seeks to maximise opportunities for exhibitors and buyers to forge successful partnerships within a rapidly evolving market increasingly focused on smarter, integrated solutions.

Motorola Solutions announced it is introducing ‘AI nutrition labels’ to provide clear, concise information about how artificial intelligence (AI) is used across its safety and security technologies. The initiative is a first for public safety and enterprise security products, helping people understand a product’s core AI “ingredients,” just as food nutrition labels were born from a desire to understand dietary intake. Safety and security “It is our unwavering conviction that technology - including AI - is the bedrock for safety and security, and it must be deployed with purpose and transparency to fulfil its promise as a force for good,” said Mahesh Saptharishi, Executive Vice President and Chief Technology Officer, Motorola Solutions. “Nutrition labels help describe AI’s use in protecting neighborhoods and nations, and we are proud to take a lead role in bringing greater transparency to AI innovation.” Motorola Solutions’ ecosystem Each label will explain the type of AI used, who owns the data processed Each label will explain the type of AI used, who owns the data processed, human controls and the purpose behind the product’s specific application of AI. AI is fundamental across Motorola Solutions’ ecosystem of safety and security technologies, and is designed to proactively assist people with accurate, actionable, and reliable information that gives them not just context, but clarity. The company’s AI strategy is centered on enabling an assisted experience that helps people prioritise their actions and make sense of holistic and dynamic information that surfaces from a wide array of people, roles, and technologies during an incident. Safety threats “Safety threats often unfold at a scale, speed, and sophistication that can outstrip any one person’s capacity to make sense of the situation,” said Saptharishi. “AI can ingest, learn, and cross-reference data to provide contextual understanding. At Motorola Solutions, we design our AI-enabled technologies to augment human focus, effort, and performance when seconds matter most.” “Our AI nutrition labels will bring added clarity to the important role AI is playing in helping to protect people, property and places.” AI nutrition labels The AI nutrition labels are part of Motorola Solutions’ commitment to building safer communities, schools, and businesses. They are an initiative of the Motorola Solutions Technology Advisory Committee (MTAC), a cross-functional advisory group that serves as the company’s ‘technical conscience’ and guides it on ethics, limitations and implications of specific product technologies.

There was high-level energy at GSX 2025, befitting an industry undergoing massive change. Artificial intelligence (AI) was everywhere, but not so much in the booth signage. Rather, AI has made its way beyond marketing claims and solidly into the core of the products themselves. There were hundreds of examples of how AI is changing how security systems operate, all for the better. Clearly on display at GSX 2025 was an industry in the midst of metamorphosis.  Deep integration of AI My conversations with companies across the security ecosystem revealed an industry heavily focused on leveraging advanced technologies like AI and the cloud to address increasingly complex global and localised threats. Several key themes emerged at the Global Security Exchange (GSX), sponsored by ASIS International, held Sept. 29–Oct. 1 at the Ernest N. Morial Convention Centre in New Orleans, La. Themes I heard repeated throughout the show floor included deep integration of AI, the ongoing shift toward cloud-based and hybrid architectures, and a sharp focus on modernising security systems to meet current challenges. AI and intelligent automation transform security The use of GenAI is moving beyond simple search functions into real-time decision support Companies are integrating AI and intelligent technologies to enhance analytics, streamline incident response, and improve internal efficiency. The use of Generative AI (GenAI) is moving beyond simple search functions into real-time decision support. For example, Bosch Video Systems introduced a "second tier" to its video analytics capabilities by combining highly sensitive edge detection with GenAI models in the cloud. For example, in visual gun detection, edge analytics might flag a potential gun (yellow), but the cloud-based GenAI then quickly reviews and confirms the threat (red), helping to filter out false alarms. Bosch is also using GenAI for more open-ended searches, such as a "Where's Waldo" application demonstrated at their booth. GenAI-powered system  Eagle Eye Networks says they are focused on helping integrators "organise the AI chaos” through their cloud-based video platform. Their precision person and vehicle detection capabilities work across multiple cameras. Motorola Solutions introduced Inform, an AI-assisted incident response solution designed to bring clarity to the "noise" and help security teams respond to complex threats. They also offer Avigilon Visual Alerts, an on-prem GenAI-powered system that expands the natural language interface. AI internally to improve processes The Body Workforce Mini protects frontline workers and businesses "amid rising violence and theft." The Axon Body Workforce Mini, a small “computer with a lens” for non-police applications, is AI-capable and can perform real-time translations, automated report writing, and summarisation, and can even act as a personal assistant by incorporating company policies. All those functions are built into a lightweight body-worn camera designed to safeguard frontline workers in retail and healthcare verticals. The Body Workforce Mini protects frontline workers and businesses "amid rising violence and theft." Beyond products, integration company Everon is using AI internally to improve processes, such as handling commoditised tasks, which they expect will result in better customer satisfaction. Everon wants to be known as a premier service provider and will be introducing new services in the video realm. AI-powered search and continuous system upgrades Genetec prefers the term Intelligent Automation (IA), instead of AI, to describe its empathetic interface, which can "know" what additional information a security professional needs when they click on an image, for example. Genetec says the advantages of the cloud include AI-powered search and continuous system upgrades. Their Security Centre SaaS has had a fast and successful launch. It enables cloud-based systems with local storage.  Genetec also highlighted the Cloudlink 210, a cloud-managed appliance designed to unify physical security operations that can be simply plugged in without involving IT staff. They call it a “headless appliance.” Cloud migration and the push for hybrid systems Hanwha debuted OnCAFE (Cloud Access for Everyone), a new cloud-based access control product The industry continues its strategic march toward the cloud, often through hybrid applications that blend on-prem strength with cloud flexibility. Acre's access control is described as "cloud-first technology," and they continue to focus on cloud solutions, incorporating AI. To help customers transition, they offer the "Bridge," a migration tool that allows systems to communicate throughout the move. At the same time, they are continuing to develop and enhance their core on-prem products – DNA Fusion and AccessIt!. Adding access control to supplement their video product line, Hanwha debuted OnCAFE (Cloud Access for Everyone), a new cloud-based access control product. The goal is to provide “access control that is easy;” It works alongside their OnCloud direct-to-cloud VMS as a Service platform. Future of video management The future of video management is increasingly hybrid. Milestone recently completed a three-year process of updating XProtect and building for the future of hybrid applications. At GSX, they showcased how their XProtect Evidence Manager seeks to "democratise evidence management" by collecting video, cell phone data, notes, and other metadata related to a case for easy sharing and prosecution. Also, Milestone’s “app centre” enables additional features to enhance XProtect without involving integration.  Milestone is also focusing on "Metadata Ingest," which collects and aggregates data from various manufacturers (including Genetec, Motorola, and Exacq) for use by AI. Strategic modernisation and open integration Convergint and Genetec collaborated on a "2026 Technology Modernisation Outlook" white paper A key theme for the future is the shift toward open systems and strategic modernisation, enabling security professionals to better utilise new technology. Convergint and Genetec collaborated on a "2026 Technology Modernisation Outlook" white paper, arguing that dealers and end-users need to think more strategically when buying technology. They predict that "2026 will be the year of modernisation," with tangible results including unified intelligence, flexible deployment, and lower total cost of ownership. The call for open standards and architecture was also strong. What AI needs from open systems Johnson Controls noted that cloud, AI, and open standards are its three big focus areas. Their C-CURE IQ 3.10 is gaining adoption as it unifies access and video. OpenEye is seeking to address the "AI disruption anxiety" in the industry, focusing on what AI needs from open systems. The emphasis is on the value of a Model Context Protocol (MCP), an open standard and framework to enable AI systems to integrate and share data with external tools and sources. Addressing shifting global and local threats Allied Universal's "World Security Report 2025" highlights a risen focus on executive protection Companies unveiled solutions targeted at new security concerns, particularly the rising threat of violence, theft, and misinformation. Allied Universal's "World Security Report 2025" highlights an increased focus on executive protection and cites the rise of misinformation and disinformation as the number two threat. They noted that macro trends around instability and the political and social environment are driving security threats globally. To combat physical threats, Shooter Detection Systems introduced a new outdoor sensor, which is now generally available after a favourable feedback period that included an apprehension in one municipality. The company notes the unique challenge of developing technology for a "non-cooperative" threat like a person with a gun, in contrast to most security technologies that are "cooperative" and depend on user compliance. Implementation of integrated security Flock Safety is expanding its focus beyond licence plate readers into solutions for retail, with a new initiative to automate and streamline investigative processes, which are often manual. The company also showcased "drones as automated security guards," which can be deployed within 90 seconds to provide "eyes" on a site and enhance safety. The system works on its own network and is firewalled away from the city system A tour of the City of New Orleans' Real Time Crime Centre (RTCC), hosted by Axis Communications, demonstrated a mature implementation of integrated security. The RTCC uses Axis cameras, Genetec VMS, and is tied to a Motorola Solutions Command Centre to enhance efficiency and effectiveness, operating independently of the police department. They measure success in terms of valuable hours saved in an investigation or even when an event is happening. The system works on its own network and is firewalled away from the city system. Rapidly changing industry on display The GSX 2025 highlights an industry that is moving toward more intelligent and integrated solutions. The investment in AI is shifting security from reactive monitoring to proactive, automated assistance. Throughout the show floor, the continued embrace of hybrid cloud architectures, coupled with an emphasis on open standards and modernisation roadmaps, suggests a security ecosystem built for agility and future growth.  These trends, and the GSX show itself, collectively underscore the industry's commitment to delivering scalable, next-generation solutions for a changing threat landscape.

The speed, scale and sophistication of today's safety threats can outpace human capacity to keep up. The implementation of artificial intelligence (AI) is essential to keep people safer and must be designed and deployed transparently. The complexity of today’s AI applications is expanding in physical security, with more AI models leveraging data to tune performance and using third-party application programming interfaces (APIs). In this context, it can be difficult to find clear, consolidated, transparent information about AI’s use in enterprise security technologies. How AI is used across the company’s technologies Motorola Solutions is taking a layered approach to help users easily understand how AI is used Motorola Solutions is taking a layered approach to help users easily understand how AI is used across the company’s technologies, starting at a high level with AI labels affixed to products, and getting more granular with structured information about AI testing, assessments and more. “We are aiming to provide clarity to the user and those they help protect to increase trust and transparency in AI innovation,” says Hamish Dobson, Corporate Vice President, Avigilon and Pelco Products, Motorola Solutions. Importance of AI transparency The AI labels, which have been compared to nutrition labels used on consumer products, are designed to be clear and easy-to-read at a glance. Each label explains the type of AI used, who owns the data processed, human controls, and the purpose behind the product’s specific application of AI. AI labels are comparable to nutrition labels used on consumer products. “We regularly seek input from external stakeholders – including customers, partners, consultants, investors, policymakers, and community members – on many aspects of our business,” says Dobson. “We briefed select customers and industry groups on our AI labels initiative and received positive feedback.” He continues: “Like us, customers and industry groups understand the importance of AI transparency and are looking for ways to clarify AI usage in public safety and enterprise security.” AI transparency efforts  AI transparency efforts have taken on a variety of forms such as model cards, transparency notes Across industry, AI transparency efforts have taken on a variety of forms such as model cards, transparency notes and, in Motorola’s case, AI labels. The company pledges to continue to engage with industry participants on efforts to advance the overall pace, adoption, and maturity of responsible innovation initiatives across the industry, says Dobson. The AI labels help to increase dialogue and understanding of AI’s use in the security technologies that help to keep people safer. Motorola Solutions is looking to inform customers about how AI is being used to automate mundane tasks and prioritise information that may be critical to performing their roles. Motorola’s L6Q licence plate recognition For example, a business using Motorola’s L6Q licence plate recognition camera in its parking lot could view the AI label and see that AI is used to help recognise licence plate characteristics of vehicles within its view. The label would also help the customer understand that they maintain ownership and control of the data AI can process and can determine the data retention period. The label would also help the customer understand that they maintain ownership. What type of AI is being used AI outputs should have human oversight, and a user should understand the sources of data “By providing knowledge of where and what type of AI is being used, our customers can better understand what they are deploying, configure settings appropriately and inform their constituents,” says Dobson. AI-assisted experiences should be designed to be accountable and transparent, according to Motorola Solutions. AI outputs should have human oversight, and a user should understand the sources of data from which suggestions were drawn. AI labels highlight that the data AI can access is customer-owned and controlled, helping to increase confidence that AI outputs are based on that customer's specific data. Responsible and ethical use of technologies The AI label’s “first or third party model” section explains the source of the AI model. A first-party model is developed in-house by Motorola Solutions. A third-party model is developed outside of Motorola Solutions and made available by a third-party vendor; however, it may be customised by Motorola Solutions. MTAC is a multidisciplinary group that advises the company on the reliable and ethical use of technologies “This section aims to foster dialogue with our customers around Motorola Solutions’ role in testing, training, and refining the AI model or models used in our products,” says Dobson.  Helping to propel the AI Label initiative, the Motorola Solutions Technology Advisory Committee (MTAC) is a multidisciplinary group that advises the company on the responsible and ethical use of technologies, including data and AI. Industry trends in technology’s responsible design MTAC continuously explores new ways to enhance trust with customers and the communities they serve, while helping to keep Motorola Solutions a step ahead of industry trends in technology’s responsible design, development, and use, according to the company.  The MTAC “Blueprint” sets out the core principles that drive the approach. “We’re excited by the opportunity to continue to lead in this area through additional innovation, thought leadership, and stakeholder engagement,” says Dobson. Human-centered design  New capabilities specifically augment human skills and capacity with the goal of helping humans Rather than replacing human decision-making, AI technologies will, in fact, augment it. Human-centered design is a core principle of the responsible technology “Blueprint” Motorola Solutions is developing.   New capabilities specifically augment human skills and capacity with the goal of helping humans spend time on what matters most during a safety or security incident, applying their unique judgement, knowledge, and oversight in high-stakes environments. AI’s recommendations “We purposefully deploy AI to augment human focus, effort and performance,” says Dobson. “We design AI to maximise human strengths like judgement and reasoning and to adapt to changing roles, tasks, risk levels, and cognitive states while keeping AI outputs traceable and transparent, whereby the user can easily see, check and override AI’s recommendations.”

With the new year well underway, 2023 seems almost like a distant memory. However, a bit of distance might be just the thing to enable us to examine the impact of the year 2023 on the physical security marketplace. We asked this week’s Expert Panel Roundtable: What factors had the biggest impact on the security marketplace in 2023?