Traka UK has installed a bespoke key management system at London Underground to ensure the safekeeping and accountability of service vehicle and tool keys at all times. The world famous public transport system called upon the services of Traka after an intense search to establish a key management solution, and help ensure a smooth running service, for the benefit of staff and passengers.

Intelligent key cabinets installed

Traka installed intelligent key cabinets that automate the key issuing process and manages the receipt of keys back into the system; whilst ensuring only authorised personnel can gain access, and only then to designated keys. The specialist software also offers full audit control capability for all key transactions without the need for a dedicated member of staff 24/7 manually issuing and recording them.

Says Phil McCusker, Signals Maintenance Manager – North Signals for London Underground: “The Underground is over 150 years old and has 1.265 billion passengers a year, who are reliant on the efficient running of the service to travel across the capital.  It is our duty to make sure we have the systems in place so that this can occur to the best of our ability.

"The positivity of the Traka team in helping us to install the right solution to suit our individual requirements has also been a welcome bonus"

“When it came to key management, we did our research and Traka proved to be the most intuitive.  It saves the team valuable time and resource in our key access processes, and we can see live transactions via the software reporting function. The positivity of the Traka team in helping us to install the right solution to suit our individual requirements has also been a welcome bonus and the reason we are looking to expand our use of Traka solutions across London Underground Network.”

Decrease downtime, increase work efficiency

Traka’s key management solutions for transport are designed to decrease downtime and improve work efficiencies through automating key management. The ability to further add control to key access is also coupled with compliance to health and safety standards as the element of human error is minimised.

Ben Farrar, Traka Marketing Development Manager added: “We are naturally delighted to be associated with London Underground as such a famous institution, where inevitably key and equipment management is so critical to the smooth running of the underground network.

“We worked closely with the signal maintenance team, tailoring the system to London Underground’s requirements, allowing 24/7 access to response vehicles with no need for dedicated staff issuing keys. We provided instant access to manage who has which keys, when and for how long. Traka has ensured all vehicle keys at London Underground remain accounted for at all times.”

Download PDF version

In case you missed it

What characteristics do salespeople require in the physical security industry?
What characteristics do salespeople require in the physical security industry?

A basic tenet of sales is ABC – always be closing. But it's a principle that most professional salespeople would say oversimplifies the process. Especially in a sophisticated, high-tech market such as physical security, the required sales skills are much more involved and nuanced. We asked this week's Expert Panel Roundtable: What unique characteristics are required of salespeople in the arena of physical security systems?

Can microchip implants replace plastic cards in modern access control?
Can microchip implants replace plastic cards in modern access control?

A futuristic alternative to plastic cards for access control and other applications is being considered by some corporate users in Sweden and the United Kingdom. The idea involves using a microchip device implanted into a user’s hand. About the size of a grain of rice and provided by Swedish company Biohax, the tiny device employs passive near field communication (NFC) to interface with a user’s digital environment. Access control is just one application for the device, which can be deployed in lieu of a smart card in numerous uses. Biohax says more than 4,000 individuals have implanted the device. Using the device for corporate employees Every user is given plenty of information to make an informed decision whether they want to use the deviceCurrently Biohax is having dialogue with curious corporate customers about using the device for their employees. “It’s a dialogue, not Big Brother planning to chip every employee they have,” says Jowan Österlund, CEO at Biohax. Every user is given plenty of information to make an informed decision whether they want to use the device. Data capture form to appear here! “Proof of concept” demonstrations have been conducted at several companies, including Tui, a travel company in Sweden that uses the device for access management, ID management, printing, gym access and self-checkout in the cafeteria. Biohax is also having dialogue with some big companies in the United Kingdom, including legal and financial firms. Österlund aims to have a full working system in place in the next year or so. A Swedish rail company accepts the implanted chip in lieu of a paper train ticket. They accept existing implants but are not offering to implant the chips. Österlund says his company currently has no plans to enter the U.S. market. The device is large enough to locate easily and extract if needed, and small enough to be unobtrusive Access control credential The device is inserted/injected below the skin between the index finger and the thumb. The circuitry has a 10-year lifespan. The device is large enough to locate easily and extract if needed, and small enough to be unobtrusive. The only risk is the possibility of infection, which is true anytime the skin is pierced, and the risk is mitigated by employing health professionals to inject the chip. Use of the device as an access control credential or any other function is offered as a voluntary option; any requirement by an employer to inject the device would be illegal, says Österlund. It’s a convenient choice that is made “based on a well-informed decision by the customer.” Aversion to needles, for example, would make some users squeamish to implant the device. More education of users helps to allay any concerns: Some 10% of employees typically would agree quickly to the system, but a larger group of 50% to 60% are likely to agree over time as they get more comfortable with the idea and understand the convenience, says Österlund. Protection of information The passive device does not actively send out any signals as you walk. It is only powered up by a reader if a user has access rightsIn terms of privacy concerns, information contained on the device is in physical form and is protected. The passive device does not actively send out any signals as you walk. There is no battery. It is only powered up by a reader if a user has access rights. With use of the device being discussed in the United Kingdom, there has been some backlash. For example, Frances O’Grady, general secretary of the Trades Union Congress (TUC), has said: “Microchipping would give bosses even more power and control over their workers.” A big misconception is that the chip is a tracking device, says Österlund. It isn’t. “We love people to get informed,” says Österlund. “If they’re scared or apprehensive, they can just read up. It’s not used to control you – it’s used to give you control.”

Ethical consumption: should you buy security products ‘Made in China’?
Ethical consumption: should you buy security products ‘Made in China’?

Should ‘Made in China’ be seen as a negative in security systems and products? It’s an important and complex issue that merits a more detailed response than my recent comment in the Expert Panel Roundtable. For me, there are two sides of the answer to this question: Buying products that have certain negative attributes that are not in alignment with some part of a belief system or company mandate. Buying products that do not perform as advertised or do something that is unacceptable. For integrators and end users making the buying decisions, the drive to purchase products may not be based on either aspect and instead on the product that can do the best job for their business. But for others, a greater emphasis on the ethical implications of purchasing decisions drives decision-making. What is ethical consumption? Ethical consumption is a type of consumer activism that is based on the concept of ‘positive buying’ in that ethical products are favouredEthical consumption — often called ethical consumerism — is a type of consumer activism that is based on the concept of ‘positive buying’ in that ethical products are favoured, and products that are ethically questionable may be met with a ‘moral boycott’. This can be as simple as only buying organic produce or as complex as boycotting products made in a totalitarian regime that doesn't offer its citizens the same freedoms that we enjoy in the United States. Consider the goals of the Boston Tea Party or the National Consumers League (NCL), which was formed to protect and promote social and economic justice for consumers and workers in the United States and abroad. Some examples of considerations behind ethical consumption include fair trade, treatment of workers, genetic modification, locally made and processed goods, union-made products and services, humane animal treatment, and in general, labour issues and manufacturing practices that take these factors into account. Increase in ethical consumption The numbers show that ethical consumption is on the rise. In a 2017 study by Unilever, 33 percent of consumers reported choosing to buy and support brands that they believe are doing social or environmental good. In the same study, 53 percent of shoppers in the United Kingdom and 78 percent in the United States said they feel better when they buy products that are ‘sustainably’ produced. There’s clear evidence that products from some Chinese companies suffer from cybersecurity vulnerabilities Though the aforementioned question that sparked this conversation centres around concerns with products made in China, there are many other countries where, for example, governments/dictators are extremely repressive to all or parts of their populations, whose products, such as oil, diamonds, minerals, etc., we happily consume. There are also a number of countries that are a threat in terms of cybersecurity. It may be naive and simplistic to single out Chinese manufacturers. Impact on physical security products Product buying decisions based on factors other than product functionality, quality and price are also starting to permeate the security marketplace. While this hasn't been a large focus area from the business-to-business consumption side, it's something that should be considered for commercial security products for a variety of reasons. Hardware hacks are more difficult to pull off and potentially more devastating" There’s clear evidence that products from some Chinese companies suffer from cybersecurity vulnerabilities. Last fall, 30 U.S. companies, including Apple and Amazon, were potentially compromised when it was discovered that a tiny microchip in the motherboard of servers built in China that weren't a part of the original specification. According to a Bloomberg report, “This attack was something graver than the software-based incidents the world has grown accustomed to seeing. Hardware hacks are more difficult to pull off and potentially more devastating, promising the kind of long-term, stealth access that spy agencies are willing to invest millions of dollars and many years to get.” This, along with many other incidents, are changing the considerations behind purchasing decisions even in the physical security industry. Given that physical security products in general have been lax on cybersecurity, this is a welcome change. Combating tech-specific threats In early January, members of the U.S. Senate introduced bipartisan legislation to help combat tech-specific threats to national security posed by foreign actors and ensure U.S. technological supremacy by improving interagency coordination across the U.S. government. The bill creates the Office of Critical Technologies & Security at the White House, an indication that this issue is of critical importance to a number of players across the tech sector. Members of the U.S. Senate introduced bipartisan legislation to help combat tech-specific threats to national security posed by foreign actors To address a significant number of concerns around ethical production, there are certifications such as ISO 26000 which provides guidance on social responsibility by addressing accountability, transparency, ethical behaviour, respect for stakeholder interests, respect for rule of law, respect for international norms of behaviour and respect for human rights. While still emerging within physical security, companies that adhere to these and other standards do exist in the marketplace. Not buying products vulnerable to cyberattacks It may be counter-productive, even irresponsible, to brand all products from an entire country as unfit for purchasing. Some manufacturers’ products may be ethically questionable, or more vulnerable to cyberattacks than others; so not buying products made by those companies would make sense. The physical security industry might be playing a bit of catch up on this front, but I think we're beginning to see a shift toward this kind of responsible buying behaviour.