Traka is the key management solution of choice for London’s newest luxury hotel, The Ned, to offer total peace of mind to its staff that all keys are accounted for and ensuring the total security of guests at all times.
Cited as one of the capital’s most spectacular heritage hotels, The Ned Hotel, opened in April 2017. Transformed from London’s former Midland Bank, the Grade I listed, II-storey five star Hotel has 252 rooms, nine restaurants, six private events spaces, spa, gym and a members' club.
Since opening the security team onsite has manually tracked keys, working at midnight each night to sign in keys from staff members and track and replace any missing items or equipment, with each one accounted for by a handwritten list.
Hotel key management system
Following a site visit to Claridges, where Traka is already installed, The Ned took the decision to implement an automated key management system initially for up to 300 keys, including for bedroom master keys. Alongside management, the solution offers audit control capability and instant reports, including notifications when keys were not returned.
Says Nick Mackenzie, Head of Safety and Security at The Ned Hotel: “Hotel key management is of critical importance for the smooth running and also safety and security of all who stay and work here. Completing manual audits is not only time consuming, but relies on neat handwriting to ensure awareness of key allocations and traceability.
Traka’s key cabinets in hospitality
“The implementation of Traka’s system has automated the complete process. Not only does it effectively remove the margin for human error, but also means we can make huge labour savings and redirect resources. So impressed, we are already looking to expand our use of Traka for other parts of the Hotel, including management of the Gym and exclusive ‘The Vault’ members’ keys.”
Automated key control system
Traka’s key cabinets in hospitality are designed to offer an intelligent replacement solution to manual key management systems, which often results in keys going missing and limited records of who has access and when they were taken or returned. Not only does this result in no accountability but also valuable time and resource is taken organising instant replacements to ensure guest safety.
Jason Cooke, Traka Market Development Manager added: “It is a huge privilege to be involved with the Ned, named as one of the most prestigious hotel openings of the year in London. And we are delighted to have made such an instant impact in helping the security team to operate more efficiently.
“What the hotel demonstrates is attention to key control, through the use of a key management system, is one of the most effective ways to not only save on costs of replacement keys, but also ensure significant time and resource savings. Staff can instead focus on the provision of luxury comfort and the welcoming atmosphere guests will expect from such an exciting hotel experience.”