Tepe Security, which provides private electronic security services for individuals and corporations, became the fastest responding company to customer complaints with 51 minutes.
Tepe Security Customer Services made a difference in the sector with the fast resolution time it brought to the complaints regarding Tepe Security alarm systems published on sikayetvar.com in 2017. According to the 2017 data of Complaintvar.com, Tepe Security resolved the complaints in a short time like 51 minutes, in an area where the industry average is 14 hours on an annual basis regarding the response of complaints received through the site.
Highest level of customer satisfaction
According to the site data, Tepe Security was the brand with the highest level of customer satisfaction with 80.5 percent in the electronic security sector, while the thank you rate for solving the complaints was 61 percent.
In addition, looking at the annual data, the brand with the lowest number of complaints compared to its competitors is again Tepe Guvenlik, and the annual number of complaints is only 51.
“Our priority is customer satisfaction and brand reputation”. Evaluating the data, Tepe Security General Manager Özgür Gök stated that they serve more than 60 thousand subscribers as the trusted brand of the industry. Pointing out that customer satisfaction and brand reputation are a priority for them, Özgür Gök stated that they have a separate unit for the resolution of all complaints from different sources.
Increased the brand perception
As Tepe Security, we have a high-tech infrastructure in order to provide complete service to our customers"
Referring to the “Reputation and Brand Value Performance Measurement” research conducted by Akademetre, the marketing industry magazine Marketing Turkey, at the beginning of the year, Özgür Gök said that in the category of “The Most Successful Brands of the Year in the Security Systems Industry” within the “The ONE Awards Integrated Marketing Awards”, the year that increased the brand perception the most.
"We think that our company-specific complaint management business model also contributed a lot to making it the most reputable brand. After the "ONEAWARDS" award, the fact that we are one of the companies that best manage complaints on the website "şikayetvar.com" shows that where we are now is not a coincidence."
Stating that they are a big family as employees, consumers and suppliers, Özgür Gök said, “As Tepe Security, we have a high-tech infrastructure in order to provide complete service to our customers. Our response to customer demands is one of the most important links of this infrastructure."
"For this reason, we have adopted the principle of providing perfect service to our consumers as our primary business. We see customer feedback as a unique opportunity to strengthen our services as a company. Achieving such a score on an important consumer platform in Turkey such as Complaintvar.com is one of the most important indicators of the value we give to our customers.”
