With the Government directives brought into action earlier this week, Security Systems and Alarms Inspection Board (SSAIB) has had to change certain aspects of their working practices, while also ensuring that it doesn’t impact negatively on the registered firms and the level of service that the company provides to customers.

UKAS accreditation

SSAIB is fully aware of the uncertainty and worry that our firms will be facing at this difficult time"

Security Systems and Alarms Inspection Board (SSAIB) Chief Executive Officer (CEO), Alex Carmichael said, “SSAIB is fully aware of the uncertainty and worry that our firms will be facing at this difficult time, but we would like to remind each and every one of you that we are here to support you and we want to work together with you all - as we’re all in this together until a resolution to the COVID-19 pandemic can be found.

He adds, “Therefore, I just want to provide you with an update as to what we are doing to keep our firms and our staff safe, while still being able to provide SSAIB certification and comply with our own requirements for United Kingdom Accreditation Service (UKAS) accreditation.

Ensuring safety of office staff

The company has taken the decision to close the SSAIB office to ensure the safety of the office staff. All members of staff have been issued with everything they need in order to work from home, so the ‘office’ will still be fully manned remotely - until such time as these latest Government restrictions are relaxed – and the company will be doing all that it can to ensure that there is no interruption in service, during what is a big transition period.

Carmichael further said, “As you will all be aware, our auditors are out in the field day in, day out visiting you all for your initial or annual inspections. However, again, to try and avoid – or limit – the spread of this virus, we have started rolling out remote audits and the hope is to have them fully up and running by Monday March 30.

Supporting registered firms

He adds, “This will allow us to carry on with our certification requirements, while ensuring that the health and wellbeing of our registered firms and our auditors is not compromised in any way. Our auditors are still here to help you and, if you are worried about your audit or are unsure as to what you need to have in place in order to be able to be audited remotely, please give us a call on 0191 296 3242 and we can pass a message on for them to get in touch with you to discuss your issues.

SSAIB understands that this is a situation that is unprecedented in its scale and no one has ever found themselves in before, so the company will do their best to answer all queries that people might have with regards to this pandemic.

COVID-19 FAQs accessible via official online portal

SSAIB has put up a list of COVID-19 FAQs accessible via the Registered Firms’ portal of the SSAIB’s website

The company has put up a list of COVID-19 FAQs accessible via the Registered Firms’ portal of the SSAIB’s website and these will continue to be updated as and when new information is released. Therefore, should anyone have an issue or question that is not covered already, please get in touch and not only will they be resolved, but also added to the list so that it can – potentially – help anyone else looking for the same answer(s) as well.

SSAIB is fully aware of the impact of COVID-19 on people’s jobs and livelihoods. Should anyone find that they are struggling to make a payment, through no fault of their own, please contact the company’s helpline as soon as possible – as it gives SSAIB the best chance of providing immediate support to the people concerned.

Working Together

Carmichael concluded, “We really are doing our best to manage a very difficult situation, so we thank you for your patience, understanding and support at this time. As we do everything in our power to carry out providing third-party certification to you all, your positive comments to our staff really do make all the difference.

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version
  • Related companies
  • SSAIB
  • View all news from
  • SSAIB

In case you missed it

Which security technology is most misunderstood, and why?
Which security technology is most misunderstood, and why?

The general public gets much of its understanding of security industry technology from watching movies and TV. However, there is a gap between reality and the fantasy world. Understanding of security technologies may also be shaped by news coverage, including expression of extreme or even exaggerated concerns about privacy. The first step in addressing any challenge is greater awareness, so we asked this week’s Expert Panel Roundtable: Which security industry technology is most misunderstood by the general public and why?

Lessons Learned with Vanderbilt: How have you adapted to the COVID-19 pandemic?
Lessons Learned with Vanderbilt: How have you adapted to the COVID-19 pandemic?

With the postponement of tradeshows and events due to the effects of COVID-19, Vanderbilt and ComNet have taken their high quality, innovative solutions online, directly to their customer base. Through an Online Events and Training resource, you can stay connected with the brands’ top resources and products, as well as join upcoming product webinars hosted by their in-house experts. With a majority of the world currently working from home, businesses must respond to this changing landscape. As such, Vanderbilt and ComNet have turned to online resources to share new product demonstrations and other company news. One cornerstone of the ACRE brands approach was the launch of their Online Events and Training resource page. Ross Wilks, Head of Marketing Communications at Vanderbilt, credits this online resource as the anchor to their communicative success with customers at present. “Through weekly webinars delivered by our in-house experts, Vanderbilt and ComNet have embraced more virtual opportunities to continuously communicate to our customers regarding our latest and most relevant products,” he says. “To date, our webinars have covered a wide range of industry topics such as Why Physical Security and Cloud go together, and The most recent developments in card cloning and reader hacking. Attendance to these online events has proved popular and effective in keeping communication with our customer base open and engaging.” Each webinar ends with a Q&A section, as well as follow-up articles on the most asked questions, plus recordings of the webinars being made available to attendees. As such, the webinar approach has proven a receptive approach for Vanderbilt and ComNet. The Online Events and Training resource acts as a one-stop-shop for all virtual information. Overall, the page outlines the brands’ value-added resources for customers, including the ability to request a remote product demonstration, the availability of free online training, 24/7 access to the Vanderbilt webshop, plus the aforementioned weekly webinars. Vanderbilt and ComNet’s business mantra is built on a foundation of customer-focused core values such as empowerment, collaboration, and high performance and Wilks credits this mentality with their ability to keep information flowing to their base during the present pandemic. “The ACRE brands moved early to kick-start online webinars and ramp up awareness of their already existing online training and shopping options. Now more than ever, it is important to keep customers up to date on the latest offerings,” Wilks explains. “Our commitment has always been to make their customer’s security journey the best possible experience, and that is what this Online Events and Learning page primarily focuses on,” he concludes.

What’s new with video management systems (VMS)?
What’s new with video management systems (VMS)?

Video management systems (VMS) have been around almost since the advent of IP cameras. During those years, VMSs have evolved from software that provides basic functionality to more user-friendly systems offering a growing list of capabilities, many of them related to analysing data as well as recording and displaying video. But the evolution is far from over. We asked this week’s Expert Panel Roundtable: What’s new with video management systems (VMS), and what are the new opportunities?