SailPoint Technologies Holdings, Inc., the pioneer in enterprise identity security named Meredith Blanchar as its Chief Customer Officer.
Blanchar steps into this role after nearly seven years with the company, leading SailPoint’s mission to deliver world-class customer success and support. In her expanded role, she’ll also oversee the professional services team at SailPoint.
Customer value and success
“During her tenure at SailPoint, Meredith has made a significant impact on the strategic direction of our organisation, keeping us laser-focused on our customers’ success,” said Matt Mills, President of Worldwide Operations for SailPoint.
“She and her team have significantly reframed our approach to customer success, playing a critical role in the longevity of our relationships with our valued customers. As our Chief Customer Officer, we believe Meredith will continue to be instrumental in ensuring our customers are successful over the lifetime of their journey with us.”
Customer-first culture
Everyone at SailPoint plays an important role in our customers’ experience, and that’s what sets us apart"
“I’m a big believer in the notion that customer success is a mindset, not a box to be checked. Everyone at SailPoint plays an important role in our customers’ experience, and that’s what sets us apart in the industry today,” said Blanchar. “You can talk about how important your customers are to the success of the business, but it’s how you demonstrate that value every single day that matters to customers."
"Our customers are people first. That simple understanding is what drives our customer-first culture at SailPoint. I’m so thrilled to take this next step at SailPoint while continuing to work with the most incredible customers and brands around the world.”
About Meredith Blanchar
Meredith has an extensive leadership background in customer success and a unique understanding of the voice of the customer.
Before SailPoint, she ran customer success at CallidusCloud, a pioneer in sales performance management. She has also worked in various customer success positions at Journee Software and PCOrder.
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