SaaS Alerts, the cybersecurity company purpose-built for MSPs to protect and monetise their customers’ business SaaS applications released the capability for managed service providers to monitor the user behaviour associated with their instance of IT Glue, the world’s most popular IT Documentation platform for MSPs.
Monitoring of IT Glue
IT documentation platforms have become an essential tool for IT service providers to operate a more efficient business. With every asset configuration, network map, runbook, and customer password stored in a single application, it’s vitally important to monitor the user activity inside these popular tools.
With this new capability, SaaS Alerts’ monitoring of IT Glue automatically alerts MSP leadership when unusual behaviour occurs, thus better safeguarding both the IT Documentation Platform and providing MSP owners and their customers more peace of mind.
MSP-friendly software
“Monitoring IT Glue is our first step in helping to secure an MSP’s toolkit and furthering our mission of being the most MSP-friendly software company in the world,” said Jim Lippie, CEO of SaaS Alerts.
He adds, “We believe that MSPs can only ride the rescue of their clients if first, they have properly secured their operation. Today’s announcement gives every MSP using IT Glue the visibility they need to feel more confident about their security posture. Our goal is to help every MSP better secure their SaaS-based applications while also generating revenue from the SaaS applications that their customers leverage.”
Adding 3rd party applications
It will be adding popular RMM and PSA tools to help MSPs better secure their environments
SaaS Alerts monitors an array of the world’s most popular business productivity applications such as Microsoft 365, Google Workspace, Salesforce, Dropbox, and Slack, helping hundreds of MSPs to better protect their clients and generate incremental revenue from a cybersecurity solution.
While SaaS Alerts will continue to add 3rd party applications to its portfolio, it will also be adding popular RMM and PSA tools to help MSPs better secure their environments.
Concerns with visibility
“Security is one of our top priorities and we’re excited about our partnership with SaaS Alerts, which adds important 3rd party monitoring of IT Glue and inherently makes the usage of our platform more secure for the entire MSP community,” said Nadir Merchant, General Manager of IT Glue.
SaaS Alerts began development to monitor 3rd party MSP tools after several managed service partners requested the capability and expressed their own concerns about the lack of visibility into the applications that help them manage their business.
Monitored application
"We were an early adopter of SaaS Alerts and have been leveraging the tool since it launched. We’ve been impressed with the speed at which they continue to incorporate new features based on feedback from their MSP community," said Dave O’Keefe, CEO, of Your Computer Guy.
He adds, "We’re thrilled about the addition of IT Glue as a monitored application. We believe it solves a problem that has caused sleepless nights for us and other MSPs."
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