PCI Pal, a premier SaaS provider of secure payments, has partnered with Telesign, a Proximus Global company, to launch a Fraud Management Suite for global enterprises that uses AI to spot fraudulent payments before they happen.
The solution is designed to stop one of the most costly types of payment fraud – Card-Not-Present (CNP).
CNP attacks are easy to execute, but hard to spot before it is too late. In these attacks, the criminal doesn’t need to steal a physical payment card. They only need the expiration date and three-digit CVV code to impersonate another human being over the phone and make fake purchases.
Risk insights
The solution from PCI Pal and Telesign gives real-time risk insights to agents and AI bots
This type of fraud is much harder for contact centres to spot because the buyer isn’t standing in front of them with the card.
The solution from PCI Pal and Telesign gives real-time risk insights to agents and AI bots before a payment is made, which reduces chargebacks and revenue loss without adding friction to the customer experience.
The timing of this solution is critical because, according to Juniper Research, payment fraud affecting consumers and businesses is set to rise from $44bn in 2024 to $109bn in 2029, while a staggering 79% of businesses reported being victims of payment fraud attempts in 2024.
Payment fraud
This risk scoring feature is provided within an intuitive agent interface, combined with a single API
To clamp down on payment fraud, e-commerce channels already benefit from tools like biometric authentication, but the voice channel – still central to many contact centres, whether human agents or voice AI bots – has never had equivalent protection.
PCI Pal’s solution leverages Telesign Intelligence, an AI-powered tool that finds fraudulent activity by scoring the level of transaction risk associated with the phone number being used for a service.
The risk recommendation can then be used to decide whether to allow, flag, or block the user, or take any other measures like additional verifications. This risk scoring feature is provided within an intuitive agent interface, combined with a single API.
Adaptive platform
“Payment card fraud is a significant challenge for contact centres, and this partnership addresses that issue by making voice-based interactions with enterprise more trusted, seamless, and secure,” says Rajdip Gupta, Business Lead at Proximus Global.
“Our work with PCI Pal aligns with our ongoing commitment to protect enterprises from evolving threats, without disrupting the customer experience.”
“AI is transforming how we approach security - not just in detecting fraud, but in anticipating it,” said Mufti Monim, CTO at PCI Pal. “This launch lays the groundwork for a more intelligent and adaptive platform that secures payments across all channels while enhancing both customer and agent experiences. It’s the first step in a broader roadmap to unify fraud prevention, compliance, and customer experience into one seamless, scalable platform.”
