The Monitoring Association (TMA) is pleased to announce that National Monitoring Center has renewed the prestigious ‘TMA Five Diamond Monitoring Center’ designation.
This designation is granted annually to monitoring centres that satisfy all of the requirements of the ‘five points of excellence’.
- Commitment to ongoing job-related education and testing by having 100% of its monitoring centre operators certified using the TMA online training series on industry best practices.
- Commitment to random inspections and quality criteria standards by a nationally recognised testing laboratory such as FM Approvals, Intertek/ETL and UL.
- Commitment to raising the industry standards through TMA membership and participation in its activities.
- Commitment to reducing false dispatches.
- Commitment to the highest levels of customer service.
Quality operator training
Five Diamond designation means, in particular, that a monitoring company has demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to quality operator training. Operators serve as the life-saving link between residential or business properties and the police, fire and emergency services in local areas.
In 2022, Five Diamond has expanded to include TMA Member video monitoring companies that are hosted by a UL827 registered TMA member data centre and fulfill all other program requirements. There are approximately 2,700 monitoring centres in the United States that communicate and interact with police, fire and emergency services agencies. Of this group, fewer than 130 monitoring centres have achieved the Five Diamond designation, setting these companies apart.
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