Milestone Systems is a provider of open platform IP video management software (VMS), and its success calls for continued development of personnel. Internal communications, training for both management and employees, and award programmes have increased in focus. To expand Milestone’s support of its active partner community, this year has already seen the hiring of new resources, and organisational developments have evolved numerous positions for well-deserved internal upward movement.

New Milestone employees

Michael Gaul joined Milestone in July as Milestone Americas Senior Support Manager. He has been in the IT sector for over 20 years with IT leadership roles for over 13 years, most recently as the CIO for a regional health system. Over his career, he has led IT technical support teams for both internal and external customers and managed budgets of more than $16 million.

Gaul reports to Milestone Director of Technical Services Mike Sherwood, who said: “We are excited to have Michael’s guidance and wisdom in our technical leadership team to continue supporting Milestone’s record-setting growth.”

Other new employees in Milestone include Sebastien Robitaille, who has been hired as Senior Software Engineer for Custom Development, and is based out of Montreal, Canada. He has more than 15 years of expertise with enterprise solutions.

Robert Bridges is a new Milestone Solutions Engineer working from Kansas City, Missouri. He brings with him a wealth of knowledge in the physical security space and Milestone-specific knowledge from his time spent at Johnson Controls in Lenexa, Kansas. Robert spent the last two years working as a Sales Engineer for Hikvision, the prior 4 years at JCI as a Systems Designer, 3 years at Christie Digital Systems and 9 years with Siemens Building Technologies.

Previous security industry experience

Organisational developments have evolved numerous positions for well-deserved internal upward movement

Russell Beideman has been hired as Channel Business Manager - East Region, covering a newly created NY/NJ territory. He joins Milestone most recently from Aiphone, where he grew the business dramatically, creating a new vertical market expertise for the company with property management firms in NYC. He started in the security industry at CSC as an account manager representing new technology to end users, contractors, and security integrators, quadrupling their business in two years. Russell is also a published science fiction author, and his books can be purchased on Amazon in paperback or e-book. He holds a bachelor’s degree in Earth Sciences and resides in northern New Jersey.

Diane Rivera has signed on as Milestone Contracts Manager, located in the Beaverton, Oregon, office. She has over 20 years of experience in developing, reviewing and negotiating agreements for Resellers, Distribution, GSA, federal and state government contracts, Professional Services, NDAs and MOUs. Diane has worked for DAT Solutions, Xerox and Tektronix, and she was a prosecutor for the City of Beaverton. She holds a JD from Southern Illinois University, and a BA in Sociology and Economics from Marquette University. Diane is a licensed attorney and a current member of the Oregon State Bar Association.

Promoting from within high performers

Ish Ishkhanian has been promoted from his previous position as Solutions Engineer in Canada to Pre-sales Manager, Americas. He has been with Milestone Systems for seven years. Jared Tarter is now a Milestone Senior Solutions Engineer - Technical Team Lead, based in the Beaverton office. He has also been with Milestone Systems for seven years. John Welch has stepped up to Senior Solutions Engineer and moved to Oregon as his new home location between travels. Steven Moore’s new title has changed to Milestone Solutions Engineer, promoted from Technical Services Engineer, and he works from Orlando, Florida.

"We have a strong focus
on the company values of Reliability, Openness, Independence, Flexibility
and Innovation"

John Borman is now Channel Business Manager - Gulf Region. He joined Milestone almost 3 years ago as a Distribution Channel Manager for the East Region. Most of his 25+ years of professional experience stem from channel management with security integration firms, end users, and A&Es, in prior positions with Honeywell and Protection One. He lives in Raleigh, NC.

Nicole Goodman was named Team Lead, Partner Activation, moving from Sales Support Specialist. Jutta Lynn was promoted to Manager, Partner Activation, from Senior Sales Support Specialist. Christina Hampson rose to Manager, Partner Service & Sales Support, Americas, Team Lead. Jessie Benton and Pia Droessiger are both now Sales Support Specialists in the Partner Service & Sales Support team, hired full time from temporary positions.

Reliability, Openness, Independence, Flexibility and Innovation

“Milestone’s fast growth includes hiring new people and promoting from within our high performers. We have a strong focus on the company values of Reliability, Openness, Independence, Flexibility and Innovation combined with our ‘One Passion to Win’ initiatives. These both motivate and expand the employee experience in Milestone – just some of the reasons why we were voted a ‘Best Company to Work For’ in Oregon this year,” said Rachelle Basaraba, Human Resources Manager, Milestone Systems - Americas.

Milestone Systems will be at ASIS 2017, at Booth 3945, in Dallas September 26-28.

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How artificial intelligence (AI) is changing video surveillance today
How artificial intelligence (AI) is changing video surveillance today

There’s a lot of excitement around artificial intelligence (AI) today – and rightly so. AI is shifting the modern landscape of security and surveillance and dramatically changing the way users interact with their security systems. But with all the talk of AI’s potential, you might be wondering: what problems does AI help solve today? The need for AI The fact is, today there are too many cameras and too much recorded video for security operators to keep pace with. On top of that, people have short attention spans. AI is a technology that doesn’t get bored and can analyse more video data than humans ever possibly could.AI is a technology that doesn’t get bored and can analyse more video data than humans ever possibly could It is designed to bring the most important events and insight to users’ attention, freeing them to do what they do best: make critical decisions. There are two areas where AI can have a significant impact on video surveillance today: search and focus of attention. Faster search Imagine using the internet today without a search engine. You would have to search through one webpage at a time, combing through all its contents, line-by-line, to hopefully find what you’re looking for. That is what most video surveillance search is like today: security operators scan hours of video from one camera at a time in the hope that they’ll find the critical event they need to investigate further. That’s where artificial intelligence comes in. The ability of AI to reduce hours of work to mere minutes is especially significant when we think about the gradual decline in human attention spans With AI, companies such as Avigilon are developing technologies that are designed to make video search as easy as searching the internet. Tools like Avigilon Appearance Search™ technology – a sophisticated deep learning AI video search engine – help operators quickly locate a specific person or vehicle of interest across all cameras within a site. When a security operator is provided with physical descriptions of a person involved in an event, this technology allows them to initiate a search by simply selecting certain descriptors, such as gender or clothing colour. During critical investigations, such as in the case of a missing or suspicious person, this technology is particularly helpful as it can use those descriptions to search for a person and, within seconds, find them across an entire site. Focused attention           The ability of AI to reduce hours of work to mere minutes is especially significant when we think about the gradual decline in human attention spans. Consider all the information a person is presented with on a given day. They don’t necessarily pay attention to everything because most of that information is irrelevant. Instead, they prioritise what is and is not important, often focusing only on information or events that are surprising or unusual. Security operators scan hours of video from one camera at a time in the hope that they’ll find the critical event they need to investigate further Now, consider how much information a security operator who watches tens, if not hundreds or thousands of surveillance cameras, is presented with daily. After just twenty minutes, their attention span significantly decreases, meaning most of that video is never watched and critical information may go undetected. By taking over the task of "watching" security video, AI technology can help focus operators’ attention on events that may need further investigation. As AI technology evolves, the rich metadata captured in surveillance video will add even more relevance to what operators are seeing For instance, technology like Avigilon™ Unusual Motion (UMD) uses AI to continuously learn what typical activity in a scene looks like and then detect and flag unusual events, adding a new level of automation to surveillance. This helps save time during an investigation by allowing operators to quickly search through large amounts of recorded video faster, automatically focusing their attention on the atypical events that may need further investigation, enabling them to more effectively answer the critical questions of who, what, where and when. As AI technology evolves, the rich metadata captured in surveillance video – like clothing colour, age or gender – will add even more relevance to what operators are seeing. This means that in addition to detecting unusual activities based on motion, this technology has the potential to guide operators’ attention to other “unusual” data that will help them more accurately verify and respond to a security event. The key to advanced security When integrated throughout a security system, AI technology has the potential to dramatically change security operations There’s no denying it, the role of AI in security today is transformative. AI-powered video management software is helping to reduce the amount of time spent on surveillance, making security operators more efficient and effective at their jobs. By removing the need to constantly watch video screens and automating the “detection” function of surveillance, AI technology allows operators to focus on what they do best: verifying and acting on critical events. This not only expedites forensic investigations but enables real-time event response, as well. When integrated throughout a security system, AI technology has the potential to dramatically change security operations. Just as high-definition imaging has become a quintessential feature of today’s surveillance cameras, the tremendous value of AI technology has positioned it as a core component of security systems today, and in the future.

8 tips for visiting a large security trade show
8 tips for visiting a large security trade show

Security trade fairs can be daunting for attendees. At big shows like IFSEC International and Security Essen, there can be hundreds of physical security manufacturers and dealers vying for your attention. Stands are sometimes spread out across multiple halls, often accompanied by a baffling floor plan. As the scope of physical security expands from video surveillance and access control to include smart building integrations, cyber security and the Internet of Things (IoT), there is an increasing amount of information to take in from education sessions and panels. Here, SourceSecurity.com presents eight hints and tips for visitors to make the most out of trade shows: 1. Outline your objectives. As the famous saying goes, “Failing to plan is planning to fail!” Before you plan anything else, ensure you know what you need to achieve at the show. By clearly noting your objectives, you will be able to divide your time at the show appropriately, and carefully choose who you speak to. If there is a particular project your organisation is working on, search out the products and solutions that address your security challenges. If you are a security professional aiming to keep up with the latest trends and technologies, then networking sessions and seminars may be more appropriate. 2. Bring a standard list of questions Prepare a list of specific questions that will tell you if a product, solution or potential partner will help you meet your objectives. By asking the same questions to each exhibitor you speak to, you will be able to take notes and compare their offerings side by side at the end of the day. This also means you won’t get bogged down in details that are irrelevant to your goals. Most trade fair websites provide the option to filter exhibitors by their product category  3. Do your homework Once you know your objectives, you can start to research who is exhibiting and decide who you want to talk to. Lists of exhibitors can be daunting, and don’t always show you which manufacturers meet your needs. Luckily, most trade fair websites provide the option to filter exhibitors by their product category. Many exhibitions also offer a downloadable floor plan, grouping exhibitors by product category or by relevant vertical market.  It may be easier to download the floor plan to your phone/tablet or even print it out, if you don’t want to carry around a weighty map or show-guide. 4. Make a schedule Once you have shortlisted the companies you need to see, you can make a schedule that reflects your priorities. Even if you are not booking fixed meetings, a schedule will allow you to effectively manage your time, ensuring you make time for the exhibitors you can’t afford to miss. If the trade show spans several days, aim to have your most important conversations early on day one. By the time the last afternoon of the show comes around, many companies are already packing up their stand and preparing to head home. When scheduling fixed meetings, keep the floor plan at hand to avoid booking consecutive meetings at opposite ends of the venue. This will ensure you can walk calmly between stands and don’t arrive at an important meeting feeling flustered! Look for panels and seminars which address the specific needs of your project, or which will contribute to your professional growth 5. Make time for learning If you’re on a mission to expand your knowledge in a given area, check the event guide beforehand to note any education sessions you may want to attend. Look for panels and seminars which address the specific needs of your project, or which will contribute to your professional growth. This is one of the best opportunities you will have to learn from industry leaders in the field. Be sure to plan your attendance in advance so you can schedule the rest of your day accordingly. 6. Keep a record Armed with your objectives and list of questions, you will want to make a note of exhibitors’ responses to help you come to an informed decision. If you’re relying on an electronic device such as a smartphone or tablet to take notes, you may like to consider bringing a back-up notepad and pen, so you can continue to take notes if your battery fails. Your record does not have to be confined to written bullet points. Photos and videos are great tools remind you what you saw at the show, and they may pick up details that you weren’t able to describe in your notes. Most mobile devices can take photos – and images don’t need to be high quality if they’re just to refresh your memory. 7. Network – but don’t let small talk rule the day It may be tempting to take advantage of this time away from the office to talk about anything but business! While small talk can be helpful for building strong professional relationships, remember to keep your list of questions at hand so you can always bring conversations back to your key objectives. Keeping these goals in mind will also help you avoid being swayed by any unhelpful marketing-speak. It may seem obvious, but don’t forget to exchange business cards with everyone you speak to, or even take the opportunity to connect via LinkedIn. Even if something doesn’t seem relevant now, these contacts may be useful in future. Have a dedicated section in your bag or briefcase for business cards to avoid rummaging around. With your most important conversations planned carefully, there should be time left to explore the show more freely 8. Schedule time for wandering With your most important conversations planned carefully, there should be time left to explore the show more freely. Allowing dedicated time to wander will give you a welcome break from more pressing conversations, and may throw up a welcome surprise in the form of a smaller company or new technology you weren’t aware of.  Security trade fair checklist: Photo Identification: As well as your event pass, some events require photo identification for entry. Notebook & pen: By writing as you go, you will be able to compare notes at the end of the day. Mobile device: Photos and videos are great tools to remind you what you saw at the show, and may pick up details you missed in your notes. Paper schedule & floor plan: In case batteries or network service fail. Business cards: Have a dedicated pouch or pocket for these to avoid rummaging at the bottom of a bag. Comfortable shoes: If you’re spending a whole day at an event, and plan on visiting multiple booths, comfortable shoes are a must!

What are the obstacles to adoption of mobile credentials for access control?
What are the obstacles to adoption of mobile credentials for access control?

Using a smart phone as an access control credential is an idea whose time has come – or has it? The flexible uses of smart phones are transforming our lives in multiple ways, and the devices are replacing everything from our alarm clocks to our wallets to our televisions. However, the transformation from using a card to using a mobile credential for access control is far from a no-brainer for many organisations, which obstacles to a fast or easy transition. We asked this week’s Expert Panel Roundtable: When will mobile credentials dominate access control, and what are the obstacles to greater adoption?