Download PDF version Contact company

Milestone Systems is a provider of open platform IP video management software (VMS), and its success calls for continued development of personnel. Internal communications, training for both management and employees, and award programmes have increased in focus. To expand Milestone’s support of its active partner community, this year has already seen the hiring of new resources, and organisational developments have evolved numerous positions for well-deserved internal upward movement.

New Milestone employees

Michael Gaul joined Milestone in July as Milestone Americas Senior Support Manager. He has been in the IT sector for over 20 years with IT leadership roles for over 13 years, most recently as the CIO for a regional health system. Over his career, he has led IT technical support teams for both internal and external customers and managed budgets of more than $16 million.

Gaul reports to Milestone Director of Technical Services Mike Sherwood, who said: “We are excited to have Michael’s guidance and wisdom in our technical leadership team to continue supporting Milestone’s record-setting growth.”

Other new employees in Milestone include Sebastien Robitaille, who has been hired as Senior Software Engineer for Custom Development, and is based out of Montreal, Canada. He has more than 15 years of expertise with enterprise solutions.

Robert Bridges is a new Milestone Solutions Engineer working from Kansas City, Missouri. He brings with him a wealth of knowledge in the physical security space and Milestone-specific knowledge from his time spent at Johnson Controls in Lenexa, Kansas. Robert spent the last two years working as a Sales Engineer for Hikvision, the prior 4 years at JCI as a Systems Designer, 3 years at Christie Digital Systems and 9 years with Siemens Building Technologies.

Previous security industry experience

Organisational developments have evolved numerous positions for well-deserved internal upward movement

Russell Beideman has been hired as Channel Business Manager - East Region, covering a newly created NY/NJ territory. He joins Milestone most recently from Aiphone, where he grew the business dramatically, creating a new vertical market expertise for the company with property management firms in NYC. He started in the security industry at CSC as an account manager representing new technology to end users, contractors, and security integrators, quadrupling their business in two years. Russell is also a published science fiction author, and his books can be purchased on Amazon in paperback or e-book. He holds a bachelor’s degree in Earth Sciences and resides in northern New Jersey.

Diane Rivera has signed on as Milestone Contracts Manager, located in the Beaverton, Oregon, office. She has over 20 years of experience in developing, reviewing and negotiating agreements for Resellers, Distribution, GSA, federal and state government contracts, Professional Services, NDAs and MOUs. Diane has worked for DAT Solutions, Xerox and Tektronix, and she was a prosecutor for the City of Beaverton. She holds a JD from Southern Illinois University, and a BA in Sociology and Economics from Marquette University. Diane is a licensed attorney and a current member of the Oregon State Bar Association.

Promoting from within high performers

Ish Ishkhanian has been promoted from his previous position as Solutions Engineer in Canada to Pre-sales Manager, Americas. He has been with Milestone Systems for seven years. Jared Tarter is now a Milestone Senior Solutions Engineer - Technical Team Lead, based in the Beaverton office. He has also been with Milestone Systems for seven years. John Welch has stepped up to Senior Solutions Engineer and moved to Oregon as his new home location between travels. Steven Moore’s new title has changed to Milestone Solutions Engineer, promoted from Technical Services Engineer, and he works from Orlando, Florida.

"We have a strong focus
on the company values of Reliability, Openness, Independence, Flexibility
and Innovation"

John Borman is now Channel Business Manager - Gulf Region. He joined Milestone almost 3 years ago as a Distribution Channel Manager for the East Region. Most of his 25+ years of professional experience stem from channel management with security integration firms, end users, and A&Es, in prior positions with Honeywell and Protection One. He lives in Raleigh, NC.

Nicole Goodman was named Team Lead, Partner Activation, moving from Sales Support Specialist. Jutta Lynn was promoted to Manager, Partner Activation, from Senior Sales Support Specialist. Christina Hampson rose to Manager, Partner Service & Sales Support, Americas, Team Lead. Jessie Benton and Pia Droessiger are both now Sales Support Specialists in the Partner Service & Sales Support team, hired full time from temporary positions.

Reliability, Openness, Independence, Flexibility and Innovation

“Milestone’s fast growth includes hiring new people and promoting from within our high performers. We have a strong focus on the company values of Reliability, Openness, Independence, Flexibility and Innovation combined with our ‘One Passion to Win’ initiatives. These both motivate and expand the employee experience in Milestone – just some of the reasons why we were voted a ‘Best Company to Work For’ in Oregon this year,” said Rachelle Basaraba, Human Resources Manager, Milestone Systems - Americas.

Milestone Systems will be at ASIS 2017, at Booth 3945, in Dallas September 26-28.

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version Download PDF version

In case you missed it

How smart technology is simplifying safety and security in retirement villages
How smart technology is simplifying safety and security in retirement villages

James Twigg is the Managing Director of Total Integrated Solutions (TIS), an independent life safety, security and communication systems integrator, specialising in design & consultancy, technology and regulatory compliance. Total Integrated Solutions work primarily with retirement villages, helping to ensure the safety of residents in numerous retirement villages across the country. In this opinion piece, James shares how smart technology is helping security teams and care staff alike in ensuring the safety and security of their spaces, amid the COVID-19 pandemic and beyond. Impact of smart technology Smart technology is having an impact on pretty much every aspect of our lives Smart technology is having an impact on pretty much every aspect of our lives. From how we travel, to how we work, to how we run our homes. It’s not unusual to have Alexa waking us up and ordering our groceries or Nest to be regulating the temperature and energy in our homes. And while there’s a popular misconception that people in their later years are allergic to technology, retirement villages and care homes are experiencing significant innovation too. And the result is not only improved quality of life for residents, but also improved safety and security systems for management teams. Switching to converged IP systems I’ve been working in the life safety and security industry for over fifteen years. When I first joined TIS, much of the sector was still very analogue, in terms of the technology being installed and maintained. Slowly but surely, we’ve been consulting and advising customers on how to design, install and maintain converged IP systems that all talk to each other and work in tandem. I'm excited to say retirement villages are some of the top spaces leading the way, in terms of technological advancement. Improving the quality of life for residents A move into a retirement village can be daunting and one of the key concerns that we hear about is the loss of independence. No one wants to feel like they are being monitored or to have someone constantly hovering over them. One of the ways we’ve used smart technology to maintain residents' independence is through devices, such as health monitors and motion sensors. For example, instead of having a member of staff check-in on residents every morning, to ensure they are well, sensors and analytics can automatically detect changes in routine and alert staff to possible problems. Similarly, wearable tech, such as smart watches give residents a chance to let staff know they are okay, without having to tell them face-to-face. As our retirement village customers have told us, a simple ‘I’m okay’ command can be the difference between someone feeling independent versus someone feeling monitored. Simplifying and improving security systems Smart technology gives care staff and security oversight of the needs of residents For the teams responsible for the safety of the people, places and spaces within retirement villages, smart technology is helping to improve and simplify their jobs. Smart technology gives care staff and security oversight of the needs of residents, and ensures rapid response if notified by an emergency alert, ensuring they know the exact location of the resident in need. And without the need to go and physically check-in on every resident, staff and management can ensure staff time is being used effectively. Resources can be distributed where they are needed to ensure the safety and wellbeing of those residents who need extra consideration. 24/7 surveillance When planning the safety and security for retirement villages, and other residential spaces, it’s no use having traditional systems that only work effectively for 12 hours a day or need to update during the evening. Surveillance needs to be 24/7 and smart technology allows that without the physical intrusion into people’s spaces and daily lives. Smart technology ensures that systems speak to each other and are easily and effectively managed on one integrated system. This includes video surveillance, which has also become much more effective as a result of advanced video analytics, which automatically warn staff of suspicious behaviour. Securing spaces amid COVID-19 This year has, of course, brought new challenges for safety. COVID-19 hit the retirement and residential care sectors hard, first with the initial wave of infections in mid-2020 and then, with the subsequent loneliness caused by the necessary separation of families. As essential workers, we worked closely with our customers to make sure they had everything they needed As essential workers, we worked closely with our customers to make sure they had everything they needed during this time, equipping residents with tablet devices to ensure they could stay connected with their families and friends. It allowed residents to keep in touch without risking transferring the virus. Thermal cameras and mask detection And now that we’re emerging out of COVID-19 restrictions and most residents can see their families again, we’re installing systems like thermal cameras and mask detection, so as to ensure that security will be alerted to anyone in the space experiencing a high temperature or not wearing proper PPE. Such steps give staff and families alike, the peace-of-mind that operational teams will be alerted at the earliest possible moment, should a COVID-19 risk appear. Thinking ahead to the next fifteen years, I’m excited at the prospect of further technological advancements in this space. Because at the end of the day, it’s not about how complex your security system is or how you compete in the industry. It’s about helping teams to protect the people, spaces and places that matter. I see smart technology playing a huge role in that for years to come.

ASSA ABLOY’s Code Handle protects Fylab physiotherapy practice with secure PIN-operated handles
ASSA ABLOY’s Code Handle protects Fylab physiotherapy practice with secure PIN-operated handles

In all medical settings, people are coming and going all day. Therapists leave their personal belongings in changing rooms, patients want privacy in consulting rooms, open or unlocked doors can be an invitation to opportunists. Yet keeping track of mechanical keys can be a tiresome task for a small practice. There is a solution: the Code Handle PIN lock from ASSA ABLOY. In Irun, in Spain’s Basque country, Fylab sought easy electronic door security for their consulting rooms. These rooms house expensive specialist equipment for the various therapeutic disciplines offered by Fylab. Requirements were straightforward: a simple, secure, keyless access solution designed to work in a facility that gets a lot of daily traffic from professionals and the public. They needed a locking device that is easy to retrofit and incorporates a contemporary device design to match with Fylab’s modern medical workplace. Adding electronic security to room doors The Code Handle PIN-locking door handle added electronic security to three consulting-room doors at FylabThe Code Handle PIN-locking door handle added electronic security to three consulting-room doors at Fylab – without wires or cables. Two screws fit a Code Handle to almost any interior door (between 35mm to 80mm thick). One doesn’t even need to change their existing door cylinder. “I am no artist or handyman, but I managed to fit the handles within 10 minutes,” says Fylab founder, Borja Saldias Retegui. Code Handle adds electronic security to almost any interior door without disrupting its aesthetics. If one needs to secure a door facing a public space, Code Handle does it subtly and with zero hassle. At Fylab, Code Handle devices locks both wooden and glass doors, keeping equipment and therapists’ personal belongings safe. Allows up to 9 different PIN numbers “We like the solution a lot because we can do away with keys,” adds Borja. Code Handle removes the need to track cumbersome keys or install expensive access control. Because every Code Handle allows up to 9 different PIN numbers (4 to 6 digits), all authorised staff at Fylab can have their own security code. Two standard batteries (CR2) slot inside the handle, typically lasting 30,000 lock/unlock cycles before replacement The practice manager cancels or amends PINs at any time using the master PIN. Two standard batteries (CR2) slot inside the handle, typically lasting 30,000 lock/unlock cycles before replacement. It’s simple. “Code Handle is unique in comparison to common code door locks: it has the code function and battery incorporated inside its handle, so you don’t need to make extra modifications to your door,” explains Lars Angelin, Business Development Manager for Code Handle at ASSA ABLOY EMEA. Auto-locking feature of Code Handle Auto-locking is another helpful feature. When the door closes, Code Handle locks it automatically. One doesn’t need to put down whatever they are carrying, and no one can open it from the outside while they are not looking. To keep the door open briefly, one can simply hold Code Handle down for 5 seconds and it remains temporarily unlocked. For convenience, Code Handle always opens freely from the inside. “Code Handle provides the simplest solution for access control in a small facility,” says Borja. To learn more about Code Handle please visit: https://campaigns.assaabloyopeningsolutions.eu/codehandle

What are the challenges and benefits of mobile access control?
What are the challenges and benefits of mobile access control?

There is a broad appeal to the idea of using a smartphone or wearable device as a credential for physical access control systems. Smartphones already perform a range of tasks that extend beyond making a phone call. Shouldn’t opening the door at a workplace be among them? It’s a simple idea, but there are obstacles for the industry to get there from here. We asked this week’s Expert Panel Roundtable: What are the challenges and benefits of mobile access control solutions?