The fast-paced growth of Milestone Systems has resulted in a new regional headquarters in Dubai Media City. The move means double the office space for employees.

The premises include a state-of-the-art Experience Centre equipped with new technology capable of simulating and demonstrating a wide range of innovative solutions. This includes solutions for mitigating the COVID-19 pandemic using physical distancing, heatmapping, people counting, and temperature measurement.

Video management technology

Milestone Systems has been present in the UAE since 2007. Milestone’s video management technology helps major cities, companies, and people in the region staying safe, efficient, and protected.

We are excited to be settling into the new, spacious office in Dubai Media City,” says Regional Sales Manager Amine Sadi. The company recently released its annual report for 2019, which shows strong, sustainable long-term growth and another record-breaking year for the company. Through collaboration and innovation, Milestone’s software has been added to more than 500,000 installations worldwide. In the past five years, Milestone also nearly doubled its number of employees to more than 900 people internationally.

Fast-growing community

We are investing in new employees and need more space to enable this growth"

The new office site in Dubai will serve as the regional headquarter covering Turkey, North Africa, and the Middle East (MENAT). The office is used by 28 employees, with six additional employees based in Turkey and Lebanon.

We are committed to serving our fast-growing community of partners and customers,” says Sadi. “We are investing in new employees and need more space to enable this growth. Focusing on long-term sustainable expansion requires the best people, who can identify the right opportunities for our company.” The new premises also include fully equipped classrooms for customer and partner training.

Essential for protecting businesses

Openness and flexibility are two of Milestone’s core values. These values will continue to be essential for protecting businesses and allowing the integration of innovative technology like AI, analytics, and heat-mapping to video systems. These systems play a key role in protecting societies and people worldwide.

The Milestone Marketplace, launched in 2019, is an open business platform that connects buyers and sellers, who can work together to co-create innovative solutions using current technology. In 2020, Milestone will launch version 2.0 of the Milestone Marketplace, enabling customers to easily find resellers and integrators who deliver video solutions to their individual needs.

Video surveillance solutions are increasingly being recognised not only for security purposes but also to optimise businesses and tackle societal challenges,” says Sadi. “With our competitive portfolio of products, we are enhancing our joint solution-selling to the benefit of our clients. I look forward to continuing our expansion in the region.”

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version

In case you missed it

Access control systems: Ethernet vs proprietary bus network cabling
Access control systems: Ethernet vs proprietary bus network cabling

When designing a security system for a site, the question of how it should be interconnected is often one of the first you need to answer. Should you choose a system that has its own proprietary bus network, which might require twisted pair cabling, or perhaps one based on an ethernet backbone? Both types of network have their advantages and disadvantages as discussed below. Ethernet connectivity Some security systems are based on a number of modules, and each module is connected to its own ethernet connection. One big advantage of a system like this is that, in many cases, it can be much more convenient, allowing the installer to utilise existing network cabling and other infrastructure, rather than needing to install new cabling. On the other hand, if a security system relies entirely on networking infrastructure controlled by others, typically the IT department, then the stability and reliability of the security system is dependent on that network being available when your system needs it. The stability and reliability of the security system is dependent on that network being available Another potential disadvantage is that certain areas of the premises may not be equipped with a nearby network outlet, and if the network in question is not managed by you, it might be necessary to request the IT department add an outlet for you to use. Proprietary bus connectivity A system with its own proprietary bus network can also have advantages. Perhaps the first and most important difference is that, because the network cabling is installed specifically for the security system, the designer has the luxury of being able to decide exactly where the wiring should be placed and terminated. Another advantage is that the cabling would only be used by the security system, so the installation company can be sure the network will always be available, and there would be very little chance part of it could be accidentally unplugged. Another potential advantage is that some systems are able to run bus cabling of distances well over 1,000 metres, whereas individual ethernet connections are typically limited to 100 metres or less. Another consideration, which applies particularly to intruder and holdup alarm systems, is that communications between elements of the security system should not be prevented by other factors, such as a power failure. Obviously, if a part of such a network is formed by ethernet infrastructure, such as network switches and/or media converters, then that infrastructure needs to be battery backed, and the power supply must be monitored. In some cases, the equipment must be able to withstand a power failure of 24 or even 60 hours. Such long standby times are unusual in IT infrastructure, but are quite common in the case of security systems. The equipment must be able to withstand a power failure of 24 or even 60 hours How this all fits together When selecting a system, it is usually most helpful to have a flexible system that can support a number of different deployment options. This is especially true if the system in question can support a combination of different interconnection types. For example, a single system that can contain a variety of interconnections can then be deployed in a very wide variety of systems where existing infrastructure may be used to aid in the design and deployment: Fibre connections – Many modern sites are pre-cabled with existing fibre connections which can be used to form a dedicated interconnection between system components which can be of the order of kilometres apart. Ethernet connectivity – With the increasing ubiquity of networking within premises, some elements of a security system can be deployed using the existing infrastructure. Repeater - For very large or densely packed systems, a device that can be used as a form of “repeater” can be extremely useful to permit very long interconnect cabling distances. Systems can be formed by utilising a fusion of all of the above connectivity methods Some security systems can be set up to enable multiple discrete access control modules to be deployed, connected to an existing ethernet network, and treated as a single ‘system’ by the management software, while retaining full offline functionality in the event the network becomes unavailable. Further, some systems can be formed by utilising a fusion of all of the above connectivity methods. In practice, of course some applications would suit a deployment that relied solely on ethernet connectivity. Some other applications, especially systems or parts of systems that are part of an intruder and/or holdup alarm system, would better suit a deployment using a dedicated proprietary bus network, and other systems would suit a combination of these communications options. Selecting a system that can be deployed in a variety of ways can be enormously helpful in providing the flexibility projects might demand.

Functionality beyond security: The advent of open platform cameras
Functionality beyond security: The advent of open platform cameras

The coronavirus (COVID-19) pandemic marks the biggest global disruption since World War II. While the ‘new normal’ after the crisis is still taking shape, consumers are apprehensive about the future. According to a recent survey, 60% of shoppers are afraid of going grocery shopping, with 73% making fewer trips to physical stores. Returning to the workplace is also causing unease, as 66% of employees report feeling uncomfortable about returning to work after COVID-19.  Businesses and employers are doing their best to alleviate these fears and create safe environments in and around their buildings. This also comes at tremendous costs for new safety measures and technologies – including updates to sanitation protocols and interior architecture – that protect against COVID-19. Costs in the billions that most businesses will face alone, without support from insurance and amidst larger macroeconomic challenges. Saving costs and increasing security But what if building operators, retail shop owners, and other stakeholders could save costs by leveraging new functionality from their existing security infrastructure? More specifically, expanding the use of current-generation security cameras – equipped with AI-driven image analysis capabilities – beyond the realm of security and into meeting new health regulations. This is exactly where video analytics algorithms come into play. And in the next step, a new evolutionary approach towards open security camera platforms promises new opportunities. Security cameras have evolved from mere image capturing devices into complex data sensors Over the past decade, security cameras have evolved from mere image capturing devices into complex data sensors. They provide valuable data that can be analysed and used in beneficial ways that are becoming the norm. Since 2016, Bosch has offered built-in Video Analytics as standard on all its IP cameras. On one hand, this enables automated detection of security threats more reliably than human operators. And on the other hand, video analytics collect rich metadata to help businesses improve safety, increase efficiency, reduce costs, and create new value beyond security. Expanding camera functionality beyond security Today, we have ‘smart’ security cameras with built-in video analytics to automatically warn operators of intruders, suspicious objects and dangerous behaviors. The rich metadata from several cameras on the same network can also be consolidated by making use of an intelligent software solution. It offers so-called pre-defined widgets to provide business intelligence by measuring area fill levels, counting building occupancy and detecting the formation of crowds. In combination with live video stream data, these insights enable heightened situational awareness to security operators. What’s more, operators are free to set their own parameters – like maximum number of occupants in a space and ‘off limit’ areas – to suit their needs. These user-centric widgets also come in handy in dealing with the coronavirus pandemic. Specific widgets can trigger an alarm, public announcement or trigger a 'traffic light' when the maximum number of people in a space is exceeded. Building operators can also use available intelligence such as foot traffic ‘heat maps’ to identify problem areas that tend to become congested and place hand sanitiser stations at heavily frequented hotspots. At the same time, the option to perform remote maintenance on these systems limits the exposure of technicians in the field during the pandemic. Again, the underlying camera hardware and software already exist. Cameras will be able to ‘learn’ future functionality to curb the spread of the coronavirus Looking ahead, cameras with video analytic and neural network-based analytic capabilities will be able to ‘learn’ future functionality to curb the spread of the coronavirus. For instance, cameras could monitor distances between individuals and trigger voice announcements when social distancing guidelines are violated. Facial recognition software can be trained to monitor personal protective equipment (PPE) compliance and sound alerts for persons entering buildings without masks. The technical requirements are already in place. The task at hand is to deliver these new functionalities to cameras at scale, which is where open camera platforms hold the key. Why open camera operating systems? When it comes to innovating future camera applications that extend beyond security, no hardware manufacturer should go at it alone. Instead, an open platform approach provides the environment for third-party developers to innovate and market new functions. In essence, an open platform principle allows customers and users to change the behavior of devices by adding software afterwards. This software can either be found in an app store or can be self-developed. For a precedent, we can look at the mobile phone industry. This is where software ecosystems like Android and Apple’s iOS have become the norm. They have also become major marketplaces, with the Apple App Store generating $519 billion in billings on 2019, as users use their phones for far more than just making phone calls. In the same way, intelligent cameras will be used far beyond classic video applications in the future. To get there, adopting an open platform principle is essential for a genuine transformation on an industry level. But establishing an open platform principle in the fragmented video security industry demands a cooperative approach. In 2018 Bosch started a fully owned start-up company, Security & Safety Things, and became one of five founding members of OSSA (Open Security & Safety Alliance). With more than 40 members, the Alliance has collectively created the first Technology Stack for “open” video security devices. This includes the OSSA Application Interface Specification and Compliant Device Definition Specification. An open camera platform for innovating future functionality  Based on OSSA’s common APIs, collective approach on data security and core system requirements for video security cameras, the first camera manufacturers were able to build video security cameras that adopt an open platform principle. Further fueling innovation, OSSA focused on driving the creation of one centralised marketplace to unite demand and supply in the market. Camera devices that are built in accordance with OSSA’s Technology Stack, so-called “Driven by OSSA” devices, can benefit from this marketplace which consists of three pillars: a development environment, an application store, and a device management portal. Security & Safety Things has advanced OSSA’s open camera platform concept, built this marketplace for the security and safety industry and has developed the open OS that powers the first “Driven by OSSA” devices. Making it quick and simple to customise security solutions by installing and executing multiple apps This year, Bosch, as one of the first camera manufacturers, introduces the new INTEOX generation of open platform cameras. To innovate a future beyond security functionality, INTEOX combines built-in Intelligent Video Analytics from Bosch, an open Operating System (OS), and the ability to securely add software apps as needed. Thanks to the fully open principle, system integrators are free to add apps available in the application store, making it quick and simple to customise security solutions by installing and executing multiple apps on the INTEOX platform. In turn, app developers can now focus on leveraging the intelligence and valuable data collected by analytics-equipped cameras for their own software developments to introduce new exciting possibilities of applying cameras. These possibilities are needed as smart buildings and IoT-connected technology platforms continue to evolve. And they will provide new answers to dealing with COVID-19. The aforementioned detection of face masks and PPE via facial detection algorithms is just one of manifold scenarios in which new apps could provide valuable functionality. Contact tracing is another field where a combination of access control and video analytics with rich metadata can make all the difference. Overall, open camera platforms open a future where new, complex functionality that can save lives, ensure business continuity and open new business opportunities will arrive via something as simple as a software update. And this is just the beginning.

Thermal cameras and smart cities: Preventing COVID-19 in public places
Thermal cameras and smart cities: Preventing COVID-19 in public places

With the pandemic still in full swing and no certainty as to when exactly it will come to an end, the world has been battling anxiety for months now. And with each day, circumstances change quickly and almost make it impossible to predict what will happen next, how events will unfold, and what actions to take in light of a new situation. But one thing is certain: the world has been shut down and paralysed for way too long, and the eventual reopening is unavoidable – in fact, it’s well under way. In this situation, what is possible to control is how the world will continue reopening – and specifically, how to ensure the safest possible reopening that will ensure the return of some degree of normalcy to people’s lives and business operations, while also managing the risk of COVID’s spread in the most efficient way. Our highly digitised, technologically advanced world This is when the power of technology comes to rescue the day: what truly sets the global crisis we face today apart from other calamities that humanity has encountered over year is the fact that it has developed in a highly digitised, technologically advanced world where each day brings about innovations with a sole purpose to make daily life and operations easier and more streamlined. And among these, the star of the past decade has been artificial intelligence. The world has been shut down and paralysed for way too long, and the eventual reopening is unavoidable – in fact, it’s well under way While AI has many avenues of introducing efficiency and fast problem-solving, there is one specific application that will further fuel the reopening of the world and successfully keep the spread of the virus abate. This “collaborative security” application includes a synthesis of smart video analytics, facial recognition, object identification/detection, and thermal cameras that can support the reopening of businesses globally when installed within those facilities frequented by customers. With such a level of sophistication that can ensure uninterrupted monitoring and analysis of large public spaces, these AI technologies can ideally operate best as cloud solutions to ensure a collaborative network with maximum scalability and widespread implementation. As these technologies increase in ubiquity and find their way into daily operations of businesses globally, the cost of the smart solutions will decrease proportionally to the growth of their reach. There are some highly specific ways to create this collaborative network of interconnected safety tools in the current climate. Here are some applications that have been successful to date and will increase in usability in the foreseeable future, creating “smart cities” working together towards a safer, more secure world. Maintaining social distancing practices The most important step everyone around the world has taken to contribute to the effort of slowing the spread of the virus has been social distancing. A six-foot-distance has become a new social norm that has quickly been adopted globally and become a habit to people who are naturally used to being close to others and socialising without giving distance a second thought. The star of the past decade has been artificial intelligence So, it is natural that such distancing measures take time to get accustomed to – and it is also natural that individuals may forget about them from time to time. To help maintain the six-foot distance between people at all times and give them slight nudges to keep the rule top of their minds, AI video technology can be trained to estimate the distance between individuals in public and commercial areas and identify the cases in which people get too close to each other. By notifying local merchants or authorities about such cases, the system can help ensure the safety of everyone in the area at all times while positively reinforcing the public to gradually get more accustomed to maintaining the distance and thus helping stop the spread of the virus. Detecting the virus through facial recognition Perhaps the straightforward application of such high-level technology is using video surveillance to identify persons of interest who have tested positive for the virus. Modern AI has the ability to identify facial features and characteristics with a unique level of granularity, making it possible to identify individuals whose records show they have antibodies from those who can be potential carriers of the virus. After the initial differentiation and identification, the system can then notify the employers and employees of the facility about the results of the conducted analysis and the pursuant results, allowing them to be more vigilant and take action where necessary to ensure a safe experience for everyone. PPE reinforcement Wearing a mask or some sort of face coverage in public spaces and especially within facilities (such as stores, for instance) has been - and will continue to be - a requirement for maintaining a safe and healthy environment for people to continue with their day-to-day lives and businesses to resume regular operations. To this extent, the object detection and identification abilities of smart cameras can further reinforce this requirement and ensure that the absence of protective equipment doesn’t go unnoticed.  Essentially, these cameras can easily identify if an individual has coverage at any given point of time or not, notifying the local authorities about any risks immediately and helping them maintain necessary safety measures without having to interrupt their workflow or worry about missing a visitor without a mask. Detecting high temperature One of the key (and the most widespread) symptoms of COVID-19 is a high fever - a certain indicator of whether an individual may have been infected with the virus or not. While identifying fever with a regular human eye is nearly impossible, AI can do so at a fraction of time by quickly scanning body temperatures of any incoming individuals and determine whether it’s above CDC’s recommended temperature of 100.4F in order to determine the risk factor and notify the local authorities to take action. Modern AI has the ability to identify facial features and characteristics with a unique level of granularity This technology is a good tactic to objectively assess potential risks that come with elevated temperatures - and sometimes, the people themselves might not realise they might (unconsciously) be carriers of the virus and thus endanger the safety of others in their vicinity. The technology is yet another step towards ensuring a safer reopening of the global economy and a more streamlined way of getting back on track while minimising the risk of spreading the virus further. It’s not all about the theory  We have tested the described approaches in our own R&D campus in Europe. The latest release of the IREX cloud enables remote fever detection and monitoring of social isolation and mask policies with AI. We have integrated thermal cameras to detect people with elevated temperature and CCTV cameras for identification and notifying those who potentially ill. In case of any health threat, the venue manager gets an instant message with a picture and exact location. These preventive steps helped our employees return to the office months earlier than it's happening in other countries. Moreover, personnel coming back to the office by their own wish as now they feel a virus-free environment in the campus - even safer than in their own homes. Now we are launching a pilot project for a well-known pharmacy chain in Florida, USA. With the help of a Computer Vision platform, staff will be able to divide customer traffic into those with normal body temperature and those who come in with elevated temperatures, as well as effectively monitor social distance norms. The goal of our potential client is to maximise the safety of customers in the post-pandemic period. Also, IREX is already deployed across hundreds of locations in the UK and will add health monitoring capability soon.