Hochiki Europe has unveiled findings from its 2025 Customer Survey, revealing sustained high satisfaction levels among specifiers, installers, and facilities teams.
Respondents highlighted the exceptional experience provided by Hochiki staff, noting their friendliness, helpfulness, and extensive product knowledge. Customers also commended the high quality and reliability of the products, which contribute to reduced false alarms.
Enhanced service delivery
The survey reflected improvements in service delivery over the previous year. Participants reported better stock availability and faster delivery times, alongside high order accuracy and a seamless ordering process. These enhancements are the result of the company's strategic investments in planning and logistics.
Focus on aspirating smoke detection
"Customers trust Hochiki for robust, high-quality devices and responsive support, and we’re delighted to see that recognised so clearly," stated Shinsuke Kubo, Managing Director for Hochiki Europe. "The step forward in stock and delivery performance shows our operational investments are landing where customers feel them most."
As the company looks to the future, the survey identifies a clear technology roadmap
As the company looks to the future, the survey identifies a clear technology roadmap. Customers are increasingly interested in aspirating smoke detection, cloud and remote access, multi-sensors, and fully wireless systems over the forthcoming two to five years. Additionally, the demand for control panels remains focused on the half- to two-loop range, catering to a variety of project sizes across commercial, educational, and public-sector environments.
Emphasis on sustainability
Sustainability continues to be a significant concern for many organisations. Respondents expressed a strong interest in circular design and end-of-life pathways, which complement ongoing product approvals and compliance across European markets.
Commenting on the survey results, Kubo expressed satisfaction: "I am very pleased with this year’s survey results. Customer service is at the forefront of what we do. We pride ourselves in delivering a best in class, value-added service to every customer."
Stronger service performance
"For our customers to acknowledge this makes me very proud. These results reflect the hard work, dedication and commitment our entire team put into putting people first, which helps drive our success. I want to thank everyone who participated in this year’s customer survey. Your input and feedback are essential for continuing to create meaningful progress in how we support you."
The results highlight a confident market standing for Hochiki Europe: trusted staff, reliable products, and enhanced service performance. Customers are enthusiastic about a roadmap centred on wireless, cloud-based technologies, and advanced detection, anchored by a commitment to lifecycle responsibility. Hochiki's team is poised to deliver practical innovations that will assist partners in developing safer and smarter life safety systems into 2026 and beyond.
