SaaS Alerts has introduced a new feature allowing managed service providers (MSPs) to monitor user activities associated with their IT Glue instances. Jim Lippie, CEO of SaaS Alerts, emphasises the significance of IT Glue's data, explaining that it houses every network map, asset configuration, runbook, and customer password. This treasure trove of information underscores the necessity for vigilant monitoring to safeguard it effectively.
User Monitoring and Data Security
Jim Lippie highlights the importance of regular monitoring as a safeguard against unauthorised activity. He likens this to frequently checking credit card statements for fraudulent transactions, a process that's vital due to the expansive use of IT Glue by over 10,000 MSPs worldwide. The goal, according to Lippie, is to provide extensive oversight and visibility, enhancing the security of this crucial MSP tool.
Role of IT Documentation Platforms
As IT documentation platforms have become essential for efficient business operations, tracking user activities within these systems is critical. The integration of SaaS Alerts with IT Glue provides automatic notifications of any unusual behaviour, elevating the security measures for both MSPs and their customers. This integration reassures MSP owners about the safety of their operations.
Expansion into Business Productivity Applications
Besides IT Glue, SaaS Alerts monitors a wide range of business productivity applications, such as Microsoft 365, Google Workspace, Salesforce, Dropbox, and Slack. This monitoring capability assists MSPs in protecting client data while creating additional revenue streams through cybersecurity solutions. SaaS Alerts plans to expand its offerings by including more third-party applications and popular remote monitoring and management (RMM) and professional services automation (PSA) tools.
Partnership with IT Glue
Nadir Merchant, General Manager of IT Glue, expressed excitement about the collaboration with SaaS Alerts, stating that the integration enhances the security of IT Glue for the entire MSP community. The decision to monitor third-party MSP tools was prompted by requests from service partners concerned about visibility into user behaviour. SaaS Alerts has allocated a significant portion of a $3 million financing round to investments in MSP tools, addressing these concerns and enhancing security oversight.
SaaS Alerts just released the capability for managed service providers to monitor the user behavior associated with their instances of IT Glue.
“If you think about what lives in IT Glue from a data perspective, it’s every network map for every customer,” said Jim Lippie, CEO of SaaS Alerts.
Every asset configuration
“It’s every asset configuration for every device that the customer has. It is every runbook that the MSP uses for that customer. It’s every password that they have from that customer. So, think about how valuable the data that lives inside IT Glue is. You inevitably start to wonder, ‘OK, how can I monitor? What’s going on in there?’ So it’s important to understand, based on how valuable IT Glue is – and there are 10,000 MSPs out there that use it to streamline their operations and make their business more profitable – what’s going on with all that data in the users around it.”
Lippie gives the example of using a credit card. How often do you check your credit card statement? Once in awhile? Every day? Never? Chances are, even if users are diligent steward of their money, they aren’t checking their statement every 90 seconds to make sure there isn’t any fraudulent activity. That, according to Lippie, is exactly the goal of SaaS Alerts with IT Glue.
MSP-friendly software company
“There are 10,000 MSPs that use this platform,” says Lippie. “Because of the amount of data that lives in it … this is what keeps MSPs up at night. So our goal is to be the most MSP-friendly software company in the ecosystem. And we think by providing this level of oversight, insight and visibility to this really important application, we’re furthering ourselves toward that goal.”
IT documentation platforms have become a vital tool for providers to operate a more efficient business
IT documentation platforms have become a vital tool for providers to operate a more efficient business. Think about every asset configuration, network map, runbook and customer password stored in a single application. It has become essential to monitor the user activity inside of these popular tools. SaaS Alerts integration with IT Glue automatically alerts MSP executives when unusual behavior occurs. This better safeguards IT Glue and gives the MSP owners and their customers more peace of mind.
Business productivity applications
“Monitoring IT Glue is our first step in monitoring popular MSP tools. [This] furthers the SaaS Alerts mission of being the most MSP-friendly software company in the world,” says Lippie. “We believe that MSPs can only ride to the rescue of their clients if they have first properly secured their own operation. Today’s announcement gives every MSP using IT Glue the visibility they need to feel more confident about their own security posture.”
SaaS Alerts monitors an array of the world’s most popular business productivity applications. These include Microsoft 365, Google Workspace, Salesforce, Dropbox and Slack. This helps hundreds of MSPs to better protect their clients and generate incremental revenue from a cybersecurity solution. SaaS Alerts will continue to add third-party applications to its portfolio. It will also add popular RMM and PSA tools to help MSPs better secure their own environments.
Third-party applications
“Security is one of our top priorities and we’re excited about our integration with SaaS Alerts. [SaaS Alerts] adds important third-party monitoring of IT Glue and inherently makes the usage of our platform more secure for the entire MSP community,” said Nadir Merchant, general manager of IT Glue.
SaaS Alerts decided to monitor third-party MSP tools after several managed service partners requested the capability. The asks were based on concerns about the lack of visibility into user behavior and the applications that help them manage their business. SaaS Alerts recently allocated a big chunk of a $3 million financing round to MSP investments.
