Download PDF version Contact company

Reiknistofa bankanna (RB) is a provider of mission-critical IT systems for Icelandic financial institutions, responsible for the country’s central clearance and settlement system and a number of multi-tenant core banking solutions. It also operates an e-invoicing and e-payment system for corporates and consumers.

It is jointly owned by the three main Icelandic banks, two saving banks, the Icelandic Savings Bank Association, and the three main payment card processors in Iceland.  RB’s clients are the Central Bank of Iceland and other financial institutions as well as the government and public entities. With solutions operated in multiple data centres and in a shared multi-bank environment, RB sought a flexible technology partner that could ensure the highest levels of operational security, cost efficiency, and resilience.

Traditional access control systems

RB had traditionally protected its datacentres and offices via disparate video and access control systems. These siloed technologies must be operated and maintained separately, creating a convoluted and inefficient user experience.  They were also very old, and maintenance was becoming both a financial and an operational issue. Sourcing reliable technical support and compatible hardware when something went wrong were becoming increasingly difficult, with replacement parts often taking at least two weeks to arrive.

Something needed to change to prevent the corresponding disruptions to security and operations. Upon inheriting responsibility for the security infrastructure Geir Sæmundsson, Datacentre Manager at RB set out a clear vision for the requirements across all of RB’s facilities. “I wanted a unified all-in-one system that wouldn’t restrict my hardware choices going forward. The system needed to deliver long-term value so I wasn’t prepared to limit RB’s options to just one manufacturer of security cameras or door readers.”

Need for modern access control solution

RB required a modern, reliable system that brought video and access control into a single solution – all displayed easily for operators to understand what was happening, when; to provide business-wide value. Mr. Sæmundsson, therefore, approached Hafliði Jónsson, a security consultant to advise on the enabling technologies that could best support these ambitions. Upon consultation, it quickly became apparent that a Genetec solution, driven by Security Centre 5.9 was the optimal choice.

As an open platform, it could simplify daily security operations and allowed for further integration with RB’s heating and cooling systems.

As an open platform, with native video and access control capabilities, it could simplify daily security operations and allowed for further integration with other tools such as RB’s heating and cooling systems. Furthermore, it would enable RB to undertake a phased evolution of its infrastructure, relieving budget pressures without delaying implementation timelines. For example, RB initially retained all of its existing security cameras and is upgrading to newer more sophisticated Mobotix devices over a period of 3 years.

From day one we wanted a unified system which could help our teams understand the situation, quickly; alerting them if anything required their attention. The Genetec solution does just this and is allowing us to build in customised alerts so we gain business intelligence – providing us with better ROI.” – Geir Sæmundsson, Datacentre Manager at RB

Easy installation and operation

Since bringing its security solutions under one system, RB has been able to provide operators with customised dashboards that quickly alert them to matters requiring their attention. For example, an unauthorised access attempt or sudden rise in temperature inside the data centre generates a notification within Security Centre for an employee in the monitoring room to respond to and investigate. The ease of the transition and the ease of use of the solution means that RB is planning to install the Genetec solution into its offices soon also, as the business is keen to have one solution across all of its buildings – yet are compatible with a range of integrated technologies.

Direct communication fuelling a brighter future the solution has been immensely successful, and RB is looking ahead to a bright future with Genetec. The process of implementation and configuration was shorter than anticipated and as a fully cloud-based system, the process of adding new devices or facilities to the network has proved very straightforward.

Direct control over systems

One year into its operation RB is running its system autonomously with little need to call in external support. One of the key reasons for this is the ability of RB and its system integrator Hafnes Ehf to communicate directly with Genetec rather than having to go through a third party – as was the case with its previous security platform. “Given the high-security requirements of RB’s data centres I was keen to cut out any middlemen to ensure any integration issues could be more quickly and easily resolved” commented system integrator Hafliði Jónsson.

RB has saved a lot of time and money as this direct relationship gives RB much more control.” Geir Sæmundsson, Datacentre Manager at RB, commented, “The time savings delivered by Genetec has been immense. The fact it’s plug and play, and therefore up and running in a matter of hours is fantastic. Added to the fact it’s easy to install and we get lots back from the system, it’s been a worthwhile investment, especially as it can evolve with us, and allows us to move at our chosen speed.” With the initial requirements met, RB is now exploring ways to extract further value from its unified platform.

Introducing Genetec ClearID

The fact it’s plug and play, and therefore up and running in a matter of hours is fantastic

Next on the roadmap is the introduction of Genetec ClearID that will streamline the process of managing facility access requests and automate the creation of monthly client access reports. Making use of the access control infrastructure already in use throughout the facility, Genetec ClearID allows authorised visitors to easily request and be granted appropriate access in line with RB’s security and compliance policies and the individual’s access rights.

With the roll-out of the unified Genetec platform also expected to extend to future datacentres and RB’s offices, it seems the partnership is set to go from strength to strength. “RB is the backbone of Icelandic Financial Services. We can’t afford to have security breaches or downtime, as it’s not just us that will be affected. We needed a failsafe solution, and so far, Security Center and Genetec have enabled this. Considering its ease of use, deep integration, and leading analytics, we look forward to continuing the partnership over years to come”, concluded Sæmundsson.

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version Download PDF version

In case you missed it

Panasonic AI-driven cameras empower an expanding vision of new uses
Panasonic AI-driven cameras empower an expanding vision of new uses

Imagine a world where video cameras are not just watching and reporting for security, but have an even wider positive impact on our lives. Imagine that cameras control street and building lights, as people come and go, that traffic jams are predicted and vehicles are automatically rerouted, and more tills are opened, just before a queue starts to form. Cameras with AI capabilities Cameras in stores can show us how we might look in the latest outfit as we browse. That’s the vision from Panasonic about current and future uses for their cameras that provide artificial intelligence (AI) capabilities at the edge. Panasonic feels that these types of intelligent camera applications are also the basis for automation and introduction of Industry 4.0, in which processes are automated, monitored and controlled by AI-driven systems. 4K network security cameras The company’s i-PRO AI-capable camera line can install and run up to three AI-driven video analytic applications Panasonic’s 4K network security cameras have built-in AI capabilities suitable for this next generation of intelligent applications in business and society. The company’s i-PRO AI-capable camera line can install and run up to three AI-driven video analytic applications. The AI engine is directly embedded into the camera, thus reducing costs and Panasonic’s image quality ensures the accuracy of the analytics outcome. FacePRO facial recognition technology Panasonic began advancing AI technology on the server side with FacePRO, the in-house facial recognition application, which uses AI deep learning capabilities. Moving ahead, they transitioned their knowledge of AI from the server side to the edge, introducing i-PRO security cameras with built-in AI capabilities last summer, alongside their own in-house analytics. Moreover, in line with the Panasonic approach to focus more on collaboration with specialist AI software developers, a partnership with Italian software company, A.I. Tech followed in September, with a range of intelligent applications, partially based on deep learning. Additional collaborations are already in place with more than 10 other developers, across the European Union, working on more future applications. i-PRO AI-capable security cameras Open systems are an important part of Panasonic’s current approach. The company’s i-PRO AI-capable cameras are an open platform and designed for third-party application development, therefore, applications can be built or tailored to the needs of an individual customer. Panasonic use to be a company that developed everything in-house, including all the analytics and applications. “However, now we have turned around our strategy by making our i-PRO security cameras open to integrate applications and analytics from third-party companies,” says Gerard Figols, Head of Security Solutions at Panasonic Business Europe. Flexible and adapting to specific customer needs This new approach allows the company to be more flexible and adaptable to customers’ needs. “At the same time, we can be quicker and much more tailored to the market trend,” said Gerard Figols. He adds, “For example, in the retail space, enabling retailers to enhance the customer experience, in smart cities for traffic monitoring and smart parking, and by event organisers and transport hubs to monitor and ensure safety.” Edge-based analytics offer multiple benefits over server-based systems Edge-based analytics Edge-based analytics offer multiple benefits over server-based systems. On one hand, there are monetary benefits - a cost reduction results from the decreased amount of more powerful hardware required on the server side to process the data, on top of reduction in the infrastructure costs, as not all the full video stream needs to be sent for analysis, we can work solely with the metadata. On the other hand, there are also advantages of flexibility, as well as reliability. Each camera can have its own individual analytic setup and in case of any issue on the communication or server side, the camera can keep running the analysis at the edge, thereby making sure the CCTV system is still fully operational. Most importantly, systems can keep the same high level of accuracy. Explosion of AI camera applications We can compare the explosion of AI camera applications to the way we experienced it for smartphone applications" “We can compare the explosion of AI camera applications to the way we experienced it for smartphone applications,” said Gerard Figols, adding “However, it doesn’t mean the hardware is not important anymore, as I believe it’s more important than ever. Working with poor picture quality or if the hardware is not reliable, and works 24/7, software cannot run or deliver the outcome it has been designed for.” As hardware specialists, Figols believes that Panasonic seeks to focus on what they do best - Building long-lasting, open network cameras, which are capable of capturing the highest quality images that are required for the latest AI applications, while software developers can concentrate on bringing specialist applications to the market. Same as for smartphones, AI applications will proliferate based on market demand and succeed or fail, based on the value that they deliver. Facial recognition, privacy protection and cross line technologies Panasonic has been in the forefront in developing essential AI applications for CCTV, such as facial recognition, privacy protection and cross line. However, with the market developing so rapidly and the potential applications of AI-driven camera systems being so varied and widespread, Panasonic quickly realised that the future of their network cameras was going to be in open systems, which allow specialist developers and their customers to use their sector expertise to develop their own applications for specific vertical market applications, while using i-PRO hardware. Metadata for detection and recognition Regarding privacy, consider that the use of AI in cameras is about generating metadata for the detection and recognition of patterns, rather than identifying individual identities. “However, there are legitimate privacy concerns, but I firmly believe that attitudes will change quickly when people see the incredible benefits that this technology can deliver,” said Gerard Figols, adding “I hope that we will be able to redefine our view of cameras and AI, not just as insurance, but as life advancing and enhancing.” i-PRO AI Privacy Guard One of the AI applications that Panasonic developed was i-PRO AI Privacy Guard Seeking to understand and appreciate privacy concerns, one of the AI applications that Panasonic developed was i-PRO AI Privacy Guard that generates data without capturing individual identities, following European privacy regulations that are among the strictest in the world. Gerard Fogils said, “The combination of artificial intelligence and the latest generation open camera technology will change the world’s perceptions from Big Brother to Big Benefits. New applications will emerge as the existing generation of cameras is updated to the new open and intelligent next generation devices, and the existing role of the security camera will also continue.” Future scope of AI and cameras He adds, “Not just relying on the security cameras for evidence when things have gone wrong, end users will increasingly be able to use AI and the cameras with much higher accuracy to prevent false alarms and in a proactive way to prevent incidents." Gerard Fogils concludes, “That could be monitoring and alerting when health and safety guidelines are being breached or spotting and flagging patterns of suspicious behaviour before incidents occur.”

What is the best lesson you ever learned from an end user?
What is the best lesson you ever learned from an end user?

Serving customer needs is the goal of most commerce in the physical security market. Understanding those needs requires communication and nuance, and there are sometimes surprises along the way. But in every surprising revelation – and in every customer interaction – there is opportunity to learn something valuable that can help to serve the next customer’s needs more effectively. We asked this week’s Expert Panel Roundtable: what was the best lesson you ever learned from a security end user customer?

What is the impact of remote working on security?
What is the impact of remote working on security?

During the coronavirus lockdown, employees worked from home in record numbers. But the growing trend came with a new set of security challenges. We asked this week’s Expert Panel Roundtable: What is the impact of the transition to remote working/home offices on the security market?