Everbridge, Inc., the global provider of critical event management and enterprise safety software applications to help keep people safe and businesses running, announced the launch of its Crisis Management solution, a new software application designed to help organisations dynamically manage the lifecycle of a critical event and accelerate response and recovery times.

Crisis Management, which is fully integrated with the Everbridge Critical Event Management (CEM) suite, centralises incident response tasks, activities and resources through a common operating picture and accompanying mobile application. Crisis, business continuity, security and resiliency teams can utilise the solution to create and launch response plans, add tasks on the fly, and collaborate with all stakeholders, no matter their location, to quickly restore operations, mitigate brand and financial impacts, and ensure employee safety.

Common operating picture for stakeholders

The unified view and flexibility helps to mitigate damage and downtime by ensuring normal operations can be restored as quickly as possibleIn today’s mobile and often frenetic business climate, crisis management teams are frequently dispersed and face many distractions and other challenges in the midst of an incident or business disruption. This can result in delays, missed tasks and assignments, and decreased crisis response times. Moreover, many critical events have an unpredictable and cascading impact on broader business considerations, such as customer satisfaction, employee morale, brand reputation and the supply chain, that were not previously accounted for in existing response and continuity plans.

Crisis Management addresses these challenges by providing a common operating picture for all stakeholders – from responders in the field to executives in the board room – to operate, and analyse response activities, as well as update and assign new tasks on the fly. This unified view and flexibility helps to mitigate damage and downtime by ensuring normal operations can be restored as quickly as possible.

 Providing real-time, situational awareness

Crisis can evolve into unanticipated scenarios, resulting in the inability for teams to effectively manage the entirety of the event,” said Jennifer Sand, Vice President, CEM Product Management, Everbridge.

Crisis Management eliminates these roadblocks by providing real-time, situational awareness to all key stakeholders"

Crisis Management eliminates these roadblocks by providing real-time, situational awareness to all key stakeholders, as well as the ability to collaborate on response plans from anywhere, at any time, on any device. Organisations can leverage this application to manage the lifecycle of a critical event, improving response processes as part of their business resiliency and optimisation objectives.

Features of the Crisis Management application:

Unified Response and Communication: Powered by the Everbridge Platform, Crisis Management orchestrates all crisis response activities, teams, resources and communications from a single event page. The application includes operator dashboards, integrated chat, incident log and smart conferencing, and leverages response plans from existing business continuity and enterprise risk management solutions.

Dynamic Task Management: The Crisis Management Task Manager helps turn static standing operating procedures (SOPs) into actionable tasks that can be assigned to either a function or an individual. Tasks can be added ‘on-the-fly’ in the middle of a crisis for unanticipated situations and scenarios.

Executive View and Reporting: Dedicated event dashboards and reporting allows senior management to monitor response and recovery progress in real-time without having to disrupt the crisis team.

Mobile Response Plans: Crisis Management allows users a single interface to notify people, mobilize response teams, utilise and execute their existing emergency, disaster recovery and business continuity plans, and collaborate with team members no matter where they are located.

Ensuring employees’ safety

In January 2019, Southern Glazer’s Wine & Spirits launched its new state-of-the-art Crisis Management Center in Miramar, Florida which serves as the centralised location responsible for all aspects of incident management for the entire enterprise.

Crisis Management provides us with a proactive and centralised tool to launch, dynamically track and update all tasks, activities, and communicationsEverbridge is an important tool in our overarching crisis response program, used throughout our organisation to help ensure the safety of our 21,000-plus employees and the operational resiliency of our facilities and supply chain across 250 locations nationwide,” said John Liuzzi, the National Director of Business Continuity at Southern Glazer’s, the world’s preeminent distributor of beverage alcohol.

Dynamically track and update tasks

Crisis Management provides us with a proactive and centralised tool to launch, dynamically track and update all tasks, activities, and communications, enabling us with even greater control to mobilize response teams and execute our business continuity plans in the face of a critical event.

Everyone on our response team, as well as executive stakeholders, have access to the event dashboard and can watch progress, and add new tasks, in real time. Everbridge is continuing to help us mature our management of a crisis or business disruption like no other solution.

Everbridge will be demoing the solution at DRJ Spring 2019 in booth #801 March 24-27, and at ISC West 2019 in booth #4042 April 9-12.

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