This year’s Emergency Services Show returns to Hall 5 at the NEC, Birmingham from 20 to 21 September with a strong focus on learning from past incidents and collaborating to protect the public and save lives. Attracting over 6,500 visitors and 400 exhibitors, The Emergency Services Show 2017 provides a unique opportunity to network and exchange ideas across the resilience, emergency planning and emergency services community, share best practice as well as to see and handle the latest technology and equipment.

As recent terrorist incidents in the UK have demonstrated, collaboration is key to co-ordinating effective response and recovery. “We continue to face challenging and difficult times and these events continue to highlight importance of collaboration, partnership working and using digital tools to be able to respond quickly, says Luana Avagliano, Head of Resilience Direct, UK Cabinet Office who will be presenting a seminar on the subject at The Emergency Services Show. Resilience Direct is a key partner of the show, along with JESIP and the National Operational Guidance Programme.

Visitors can also find out more on the citizenAID stand in The Collaboration Zone at the show

Seminars on responding to incidents and attacks

Terrorism is one of the key topics in the Lessons Learnt Theatre (sponsored by UCLan PROTECT), where emergency services and partner agencies will share their experiences of responding to real incidents. North West Ambulance Service for example will present a session on the Manchester Arena terrorist incident which it attended. Professor Sir Keith Porter, Professor of Clinical Traumatology, University of Birmingham will speak about the role of citizenAID in the light of recent terrorist attacks in London (Westminster, London Bridge and Finsbury Park Mosque). When there is a shooting, stabbing or bomb explosion the initial priority is public safety. This can delay the time before the emergency services are able to reach the injured. citizenAID enables the general public to be effective in these situations before the emergency services are available to provide professional medical support. It is designed to guide the public to react safely, to pass effective messages to the emergency services, to prioritise the injured and to give life-saving first aid. Visitors can also find out more on the citizenAID stand in The Collaboration Zone at the show.

Response teams and operations

CBRN experts will also be speaking in the Lessons Learnt seminar theatre. Mark Godsman, Fire and Rescue Service Team, National CBRN Centre will present a session on CBRN Initial Operational Response. In the early stages of a suspected CBRN incident, the first 15 minutes are vital for reducing harm to casualties. He will explain what this means for control rooms and frontline responders. Chief Inspector Richard Butterworth, Deputy Head, National CBRN Centre will then talk about the multi-agency response, examining how this looks to responders on the ground and what specialist resources can be expected.

"As we’ve seen from Manchester, London and the Grenfell Tower fire, members of the community play a vital part in the response"

Integrating community volunteers with official teams

Simon Lewis, Head of Crisis Response, British Red Cross will present a session on the charity’s role in emergency response to crises such as the Manchester and London terror attacks. He will explain more about the British Red Cross’ national community reserve volunteers project, which will help build stronger communities by recruiting a practical taskforce of thousands. “When large emergencies happen, there is an outpouring of support from local people. As we’ve seen from Manchester, London and the Grenfell Tower fire, members of the community play a vital part in the response. Harnessing these valuable voluntary acts and integrating them with the official response has long posed a challenge to the emergency planning and response sector. The project aims to enhance community resilience by providing local people with a focused and practical way to help others, particularly during long-running major incidents, says Mr Lewis.

All of the free seminars will be CPD-accredited.

College of Paramedics workshops

The College of Paramedics will once again deliver a programme of free 30-minute CPD workshops which cover trauma, airway management, basic and advanced life support as well as a reflective account on the past London bombings.

Demonstrations from blue lights services

In the networking hub of the show - The Collaboration Zone - over 80 voluntary groups, charities and NGOs will be sharing details of the support they offer, while members of other blue lights services will be available to discuss co-response, current trends and share ideas. The Special Response Unit of the British Transport Police (BTP) will be on hand at the show to demonstrate some of the equipment and techniques it uses to help BTP deal with potential threats to the rail network. The unit of highly skilled officers responds to reports of suspicious or unusual items on the railway, whilst keeping stations open and trains running to minimise disruption to passengers. They make crucial decisions under immense pressure every day and will be offering an insight into how they do this.

There will also be a chance to meet the four-legged crime fighters that also help to keep the railway safe and secure

BTP will be providing information about other initiatives it uses to detect, deter and disrupt a wide range of crime on the railway, including terrorism, and how the force encourages members of the public to report suspicious behaviour or activity on the network. There will also be a chance to meet the four-legged crime fighters that also help to keep the railway safe and secure.

Mitigating CBRN Risk

On the CBRN Centre stand visitors can be updated on the UK’s multi-agency approach to CBRN threat. Deputy Head of the National CBRN Centre, Chief Inspector Richard Butterworth, explains: “Our tri-service team, with partner agencies, continually reviews the CBRN threat and mitigates identified vulnerabilities. It also equips UK emergency responders with the knowledge and capability to respond in a proportionate, agile and effective manner to a CBRN incident. The CBRN threat has not changed, but we must be cognisant of our increasingly connected world, where information and expertise that has historically been hard to access is now instantly available at the click of a button. This, combined with the fast flow of people and goods, is a challenge for us in mitigating the CBRN risk. It is essential that the emergency services and its partners continue to prepare through training and exercising a multi-agency response. However, we must also be mindful of the opportunities developing for improving our capability. Considering and planning how the future emergency response will look is vital. To this end, we are actively searching for innovative technologies and approaches that will further protect and save lives.

Mark Williams, CEO of the Police Firearms Officer Association (PFOA) agrees that technology and training are key: “It is important that we keep up to date with the latest technology to ensure we are at the cutting edge to give officers and forces the best tools to fight crime and the threat of terrorism, and at the same time ensuring that the training is appropriate and the best it can be to prepare officers to be able to best protect themselves and the public.

Visitors to the PFOA stand can find out more about its Welfare Support Programme which includes a 24/7 support line

Welfare Support Programme

Visitors to the PFOA stand can find out more about its Welfare Support Programme which includes a 24/7 support line. The PFOA also delivers Post Incident Management training to UK police forces and agencies, as well as government and organisations that may be involved in such processes. “After the recent terrorist attacks the PFOA has been busier than ever assisting officers involved, both armed and unarmed, says Mr Williams.

Protect the Protectors campaign

A new seminar theatre dedicated to the health and wellbeing of emergency services personnel will cover issues such as mental health and health and safety. Visitors will hear about strategies for supporting crews’ post-incident and learn more about the blue light wellbeing framework for all emergency services being developed by the College of Policing in conjunction with Public Health England. Personal stories will be shared by a serving police officer who suffered a nervous breakdown and a paramedic diagnosed with Post Traumatic Stress Disorder (PTSD) who has set up the charity Our Blue Light. Simon Durance and Gary Hayes, co-founders of the charity PTSD999, will present a session on living with PTSD.

The Police Federation of England and Wales will be sharing details of its Protect the Protectors campaign. The Federation is pressing for better training and access to equipment, a wider roll-out of protection measures such as Taser, Body Worn Video and spit guards, more accurate data on police assaults and improved welfare support.

"With the increase of terrorist incidents in the UK the inescapable fact is there needs to be an increased awareness of trauma first aid by the general public"

Service providers showcase

With over 400 exhibiting companies and organisations (including over 50 new names), the impressive indoor and outdoor exhibition is a one-stop shop for sourcing all the latest services and equipment. Exhibiting companies include leading names in first response, communications, IT, protective clothing and uniforms, body-worn video, medical supplies, vehicles and fleet, vehicle equipment, drones, outsourcing, training, community safety and station facilities.

Excelerate for example will be demonstrating a range of surveillance and communications equipment on its stand including the Sherpa portable camera that can climb lamp-posts, the Proclux long range camera which can be used in harsh and challenging environments and a Command Pod deployable resilient data network to facilitate live camera and data streams within the incident ground.

Medical supplies showcase

Suppliers of medical products include Water-Jel International which will be exhibiting its burn-treatment dressings and Celox which will showcase Celox Rapid its fastest haemostatic gauze that stops life-threatening bleeding with only 60 seconds compression. Fenton Pharmaceuticals will be showcasing a range of pre-hospital trauma products including tourniquets. Business Development Manager, Andrew Saunders says: “With the increase of terrorist incidents in the UK the inescapable fact is there needs to be an increased awareness of trauma first aid by the general public. Pre-hospital trauma equipment is continually evolving and we are at the forefront of that evolution but we must not forget the solid basics of immediate first aid in the event of a terrorist attack: Stop the bleed, keep them breathing.

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In case you missed it

ASSA ABLOY's Yale celebrates 175 years, smart locks and new partnerships
ASSA ABLOY's Yale celebrates 175 years, smart locks and new partnerships

When Linus Yale Sr. invented the pin tumbler cylinder lock, it was the start of an iconic security brand that would eventually be known all over the world. What began in a lock shop in Newport, New York, would eventually evolve into the global presence of the brand “Yale” that we know today. The Yale brand was purchased in August 2000 by the Swedish lock manufacturer ASSA ABLOY Group, which expanded Yale’s global presence in the ensuing years and recently has led the way into smart locks and building automation. This year, ASSA ABLOY is marking the 175th anniversary of the Yale brand. Global home security brand “People all over the world trust the brand to protect what they love most in their homes,” says Kate Clark, Managing Director of Yale EMEA at ASSA ABLOY. Although Yale has a successful commercial sector business in the United States, in the rest of the world Yale is a residential brand. The Yale brand is well known in 130 countries from Australia to the Czech Republic to Colombia, and is popular in Africa, too. In the EMEA (Europe, Middle East and Africa) market alone, Yale has around 20,000 products; that’s without counting products sold in the Asia-Pacific and Americas regions. Yale is familiar as a generic term for “lock” in some areas and is one of the largest home security brands in the world. Expansion into digital locks Good old-fashioned cylinder locks still look nice and cost the right amount of money, so they are in demand “I think we stand for safety, quality and reliability, and that hasn’t changed,” says Clark. “It’s as important now as ever. We have tried to pioneer new technology in the industry, new innovations. The rate of acceleration has increased, and there are so many technologies we have to understand and work with.” Growing beyond its heritage in mechanical locking systems, Yale is now expanding into digital locks that can protect homes with a high level of security synonymous with the Yale brand. The current selection of locks includes partnerships with tech brands such as Nest Labs (Google) and Alexa (Amazon). There is a rapid acceleration of growth in the electro-mechanical lock market. But even as the focus expands to smart locks and partnerships with tech companies, Yale continues to dedicate time and resources to the design of their core mechanical products. Good old-fashioned cylinder locks still look nice and cost the right amount of money, so they are in demand. Yale padlocks and bike locks also keep the name top-of-mind. There’s an ongoing education process as home locks expand beyond the use of mechanical devices and even personal identification (PIN) codes. Beyond mechanical locks and PIN codes “It’s important for people to know that we have been around a long time, and we want to celebrate that,” says Clark. “It’s a fantastic story around the brand and what we have achieved. Internally we have a lot of people doing a lot of great things with the brand. We inspire people working with the brand and show them that this is the pedigree, and it should be cherished. We are also raising awareness among younger people, so they know that we are still relevant.” We have an obligation to show people that the new technologies are just as secure as mechanical locks" There’s an ongoing education process as home locks expand beyond the use of mechanical devices and even personal identification (PIN) codes. “We have to take people on a journey,” says Clark. “We have an obligation to show them that the new technologies are just as secure as mechanical locks. If we eliminate PIN codes, we have to do it in a secure and safe way. Then suddenly access to your home can be made available by a company you trust.” Smart home security “We have a responsibility to do our best job with the new technology – it’s wonderful, but it needs to be used correctly,” says Clark. “I personally feel a responsibility to do that in the right way.” For example, in working with Amazon and Alexa to remotely authorise the delivery of a parcel to a home, concerns of security must be weighed carefully along with issues of convenience. “It’s important that we get the balance right,” says Clark. “We need to know the right person is giving the right voice command to lock a lock. We have to be true to our core as ‘security first.’” Will Yale be here another 175 years? Clark says she doesn’t expect to be around to find out but will do her best to preserve and promote the brand until she hands it off to a new caretaker.

Smart home access control growth and the future of door security
Smart home access control growth and the future of door security

There’s growing noise around smart homes and smarter security. You’ve probably heard it. But there is a place where access control and more have been smart for decades: the workplace. Home automation and IoT are still playing catch-up with the commercial sector. A new insights report from ASSA ABLOY and IFSEC Global — “The Smart Door Locks Report 2018” — measures just how fast consumer smart technology is running. According to a survey conducted for the report, 61% of households now claim to own at least one smart home device or system. Energy monitors, home CCTV cameras, intruder alarms and smart door locks are the most popular, according to the report. All these functions, of course, have been available to businesses for years.61% of households now claim to own at least one smart home device or system Educating the smart home consumer Paradoxically, report data also questions how much consumers really know about their smarter home. A surprising 42% of those surveyed, for example, were unaware they could control a smart door lock from their phone. In fact, many leading smart door lock models offer this feature, delivered by Wi-Fi or Bluetooth and an app. Despite a wealth of features offered by the latest smart door locks — remote and location-based locking/unlocking; voice activation; timed access; emailed entry alerts; and integration with smart camera and lighting systems — most people still have limited knowledge of their capabilities.  Smart technology is increasingly becoming the new norm in terms of home security  Only 14% of survey respondents described themselves as “very familiar” with what a smart lock can do. Even though most of them probably use smart access control solutions at their workplace. Secure homes through smart technology Monitoring and security are not the only drivers for smart home adoption. We humans also love convenience, and modern living presents us with problems that smart home technology can solve. Ironically, given the report’s findings, it takes a smartphone to really unlock the convenient possibilities of smarter living. The device that’s “always to hand” is central to the newest generation of smart door locks.A smart door lock is a convenient way for a landlord or agency to offer round-the-clock check-in and check-out If homeowners wish to remotely manage property access for friends and family, many smart door locks oblige. You let in guests remotely, send them a virtual digital key, or provide a temporary or single-use PIN to unlock the door. It is just as easy to revoke a digital key, if you don’t want its owner to come around anymore. This is a significant improvement over sharing physical keys — or hiding one under the doormat. We cannot be totally sure where a metal key ends up and have no way to track or cancel it once it’s “out in the wild”. Commercial access control offers such functionality as standard, of course.  In addition, smart door locks offer more than just stand-alone operation and clever functions. In a domestic setting, magic happens when locks work in harmony with a home automation system, connected by protocols like Z-Wave, ZigBee or Wi-Fi. "Smart" security on the move  The smartphone is becoming a remote control for managing a connected life beyond just home (and even workplace) security. According to Accenture, the parcel delivery services market will grow by $343 billion by 2020. Just like home security, convenience is a major driver of change. Homeowners can send guests a virtual digital key to their phones, or provide a temporary or single-use PIN to unlock the door A recent PostNord pilot in Sweden aimed to remove the inconvenience of waiting home for a postal delivery. Selected customers of some major Scandinavian e-retailers could choose to have parcels delivered inside their front door, if it was equipped with a Yale smart door lock.  Home delivery is among potential smart services covered in “The Smart Door Locks Report 2018 ”. When asked whether the ability to receive parcels securely in a porch or lobby would make them more likely to invest in a smart door lock, 79% said it would.It is easy to revoke a digital key, if you don’t want its owner to come around anymore Holiday rentals and smart home tech ASSA ABLOY research published in 2017 forecasts continued growth in the European holiday rentals sector (at 5.8% CAGR). Smart door locks are also making an impact here, at both ends of the market: for service providers — agents and homeowners — and for travellers. A smart door lock is a convenient way for a landlord or agency to offer round-the-clock check-in and check-out, without creating extra work or staff costs. Both Intersoft, in Croatia, and Hoomvip in Spain have built holiday rentals management systems around an app and the ENTR® smart door lock. Agents issue, revoke, track and manage virtual keys for all their guests, saving everyone time and hassle. Travellers use their phones and an app to unlock their apartment. For these visitors the smartphone is already an essential travel accessory. It is a boarding pass, a credit card, a travel guide, and a postcard home... why not a door key, too? And if this key is backed by a trusted home security brand — and a company with vast experience in the mature market for commercial “smart” security — better still.

Bosch startup SAST addresses need for evolved solutions in security industry
Bosch startup SAST addresses need for evolved solutions in security industry

Security and Safety Things GmbH (SAST) is a new company that has announced its vision for an Internet of Things (IoT) platform for the next generation of security cameras. The Bosch startup plans to build a global ecosystem for the development of innovative security camera applications. Based on the Android Open Source Project (AOSP), SAST provides libraries, an API framework, and codecs for developers to work with. The SAST App Store will allow developers to build and market new applications, similar to today’s app stores for smartphone applications. We presented some questions to Nikolas Mangold-Takao, VP Product Management and Marketing, about the new venture, and here are his responses: Q: Why a new company now? What technology innovations have made this a good time to launch this company? The time is right to bring market needs and technological innovations together on one platform"Mangold-Takao: From a technical perspective we see two main drivers: increasing computing power at the edge and increasing internet connectivity, which will enable devices to directly communicate with each other and bring new technologies such as artificial intelligence also to the security and safety industry. At the same time, we see that this industry and its users are hungry for more innovative solutions – addressing new security needs while at the same leveraging the possibility to improve business operations for specific verticals, e.g. retail and transportation. The time is right to bring market needs and technological innovations together on one platform for this industry. Q: Why does SAST need to be a separate entity from Bosch? Mangold-Takao: SAST is setup as a wholly owned subsidiary of the Bosch Group. We wanted to make sure that SAST is able to underline its role as an industry standard platform across multiple players. SAST is open to get additional investors and is being setup as a startup in its own offices in Munich to foster the environment where speed and innovation can more easily take place. Having said that, several entities of the Bosch Group are very interesting partners for SAST. The SAST App Store will allow developers to build and market new applications, similar to today’s app stores for smartphone applications Q: Please explain your "value proposition" to the industry. Mangold-Takao: We will bring new innovations and possibilities to the security and safety industry by providing an open, secure and standardised Operating System for video security cameras, to also address pressing issues such as cyber security and data privacy concerns. Devices that run then with the SAST operating system will work with an application marketplace provided and operated by SAST. Integrators and users can then use these apps from this marketplace to deploy additional functionality on these devices. With our platform we will be able to build up a community of app developers, including the ones not yet developing for this industry who have expertise in computer vision and artificial intelligence. Q: It seems what you are doing has parallels with the Apple and Android "app" stores. How is your approach the same (and how is it different) than those approaches? We are setting up SAST as a user-centric company and involve selected users very early on in the process"Mangold-Takao: The approach is similar in the way that we plan to generate revenue by operating the application marketplace and thus participate in the app revenue. The difference is that there is much more needed than apps and cameras to create a complete working solution addressing a user problem in this industry – we need to make sure that our own platform as well as the new applications being created will work as a part of an end-to-end solution. Q: "Critical mass" and wide industry participation seem to be requirements for your success. How will you achieve those goals? Will you involve integrators, consultants, or other parties in addition to manufacturers (to drive awareness)? How? Mangold-Takao: SAST is in close exchange with device manufacturers, integrators and consultants, as well as application developers and large end-users at the moment to ensure that we are building the right platform and ecosystem for this industry. We are setting up SAST as a user-centric company and involve selected users very early on in the process. We will run dedicated programs and hackathons to attract app developers, already active and new to our industry. We will also run selected pilots with end-users throughout 2019 to ensure we have all partners involved early on. SAST sees the industry is hungry for more innovative solutions – with the retail vertical market a target for these solutions Q: What timeline do you foresee in terms of implementing these initiatives? Mangold-Takao: While we start with first app development programs and plan our first pilots already for this year, we are planning our commercial launch for end of 2019. Q: How does your new company relate to the new Open Security & Safety Alliance (OSSA)? Mangold-Takao: The Open Security and Safety Alliance has been working very closely with SAST over the past year, defining some important concepts and elements required. One of the most important elements is an open and standardised Operating System, specific to this industry, which will then bring forward new innovative technologies and solutions. SAST is actively working on this Operating System, based on Android Open Source Project (ASOP), but is evolved and hardened with industry-specific features. Q: What's the biggest thing you want the security industry to understand about SAST? What is your "message" to the industry? Mangold-Takao: Our message is simple: let’s build better security and safety systems – together! But for real, innovating an industry is a joint effort, we can only bring new innovation to this industry with partners who share our vision and are excited about new technology. At the same time, we strongly believe that our platform allows every partner to bring forward what they do best but also invite new partners to our industry.