CentralSquare, which holds a market position in public safety software, announced that it has entered into a partnership with Genetec Inc., the global provider of video surveillance software and a provider of technology for unified security, public safety and operations.

The partnership brings together CentralSquare’s broad and unified Public Safety Enterprise and Pro suites and flagship products from Genetec, including Genetec Citigraf™ and Genetec Clearance™. Combining these two leading technologies will enable public safety agencies across North America to smartly use existing public and private video cameras to reduce the number of victims of crimes and disasters while ensuring the safety of police officers and first responders.

Gunshot detection systems

There are more than 30 million cameras across the United States that generate 4 billion hours of footage a week. Unfortunately, the footage from these cameras and other sensors such as gunshot detection systems is captured by various systems and is often unavailable to first responders who can use that real-time data and video to save lives.

With the increase in digital evidence captured by these systems, investigations are becoming increasingly complex

Further, when a citizen calls 911, the dispatcher often has to rely on the caller’s description of the incident instead of quickly pulling-up the video feed from the nearest cameras and sensors. Additionally, with the increase in digital evidence captured by these systems, investigations are becoming increasingly complex and time-consuming. These disconnects prevent first responders from quickly assessing, understanding and safely responding to life-threatening emergencies.

Integrated public safety suite

CentralSquare provides an integrated public safety suite that manages everything from receiving a 911 call, dispatching responders, managing the records of the incident and providing tools for corrective actions. Genetec provides a powerful software backbone that not only allows cities to manage video surveillance for hundreds to thousands of cameras, but also provides the ability to gain strategic, data-driven insights pulled from a range of critical data sources.

This partnership is a first in the public safety sector and marks a critical shift away from siloed and ineffective video surveillance towards a smarter future that unifies critical, lifesaving data into a single pane of glass.

Real-time data

As public safety concerns such as active-shooter incidents have increased by over 30 times since 2000, and natural disasters such as wildfires have destroyed more than 8 million acres in 2018 alone, the need for powerful tools to aid rapid and meaningful response is urgent.

This new partnership between CentralSquare and Genetec delivers proven technology for police officers and emergency responders so that they can make effective decisions, based on real-time data, when and where it is most needed.

When a citizen calls 911, dispatchers will be able to seamlessly see what is happening at the caller’s location"

As a result of this partnership, when a citizen calls 911, dispatchers will be able to seamlessly see what is happening at the caller’s location, ensure the right type of emergency response is dispatched, improve the situational awareness and safety of the responding officer, and have an integrated video record of the incident for future investigations,” said CentralSquare CEO Simon Angove. “We’re excited to see the benefits this partnership will bring to our 5,000-plus public safety partner agencies as they respond to emergencies much more efficiently and with real-time view into a situation.”

Advanced data-driven policing software

Cities today rely on disparate, often disconnected, systems and information to make critical, life-saving decisions,” said Guy Chenard, Chief Commercial Officer of Genetec. “By working closely with a leader in public safety software like CentralSquare, we are able to bring the most advanced data-driven policing software and digital evidence management systems to an even broader array of customers.

"Together, we are delivering a powerful solution that will better equip our country’s police officers and first responders and ultimately make our cities safer, smarter, and more livable.” Additional information about the partnership, including product demonstrations, is available at the annual IACP Conference in Chicago, October 26-29, CentralSquare booth 3018 and Genetec booth 5218.

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version

In case you missed it

Managing security during unprecedented times of home working
Managing security during unprecedented times of home working

Companies are following government guidance and getting as many people as possible working from home. Some companies will have resisted home working in the past, but I’m certain that the sceptics will find that people can be productive with the right tools no matter where they are. A temporary solution will become permanent. But getting it right means managing risk. Access is king In a typical office with an on-premise data centre, the IT department has complete control over network access, internal networks, data, and applications. The remote worker, on the other hand, is mobile. He or she can work from anywhere using a VPN. Until just recently this will have been from somewhere like a local coffee shop, possibly using a wireless network to access the company network and essential applications. CV-19 means that huge numbers of people are getting access to the same desktop and files, and collaborative communication toolsBut as we know, CV-19 means that huge numbers of people are getting access to the same desktop and files, applications and collaborative communication tools that they do on a regular basis from the office or on the train. Indeed, the new generation of video conferencing technologies come very close to providing an “almost there” feeling. Hackers lie in wait Hackers are waiting for a wrong move amongst the panic, and they will look for ways to compromise critical servers. Less than a month ago, we emerged from a period of chaos. For months hackers had been exploiting a vulnerability in VPN products from Pulse Secure, Fortinet, Palo Alto Networks, and Citrix. Patches were provided by vendors, and either companies applied the patch or withdrew remote access. As a result, the problem of attacks died back.  But as companies race to get people working from home, they must ensure special care is taken to ensure the patches are done before switching VPNs on. That’s because remote desktop protocol (RDP) has been for the most part of 2019, and continues to be, the most important attack vector for ransomware. Managing a ransomware attack on top of everything else would certainly give you sleepless nights. As companies race to get people working from home, they must ensure special care is taken to ensure the patches are done before switching VPNs on Hackers are waiting for a wrong move amongst the panic, and they will look for ways to compromise critical serversExposing new services makes them also susceptible to denial of service attacks. Such attacks create large volumes of fake traffic to saturate the available capacity of the internet connection. They can also be used to attack the intricacies of the VPN protocol. A flow as little as 1Mbps can perturbate the VPN service and knock it offline. CIOs, therefore, need to acknowledge that introducing or extending home working broadens the attack surface. So now more than ever it’s vital to adapt risk models. You can’t roll out new services with an emphasis on access and usability and not consider security. You simply won’t survive otherwise. Social engineering Aside from securing VPNs, what else should CIO and CTOs be doing to ensure security? The first thing to do is to look at employee behaviour, starting with passwords. It’s highly recommended that strong password hygiene or some form of multi-factor authentication (MFA) is imposed. Best practice would be to get all employees to reset their passwords as they connect remotely and force them to choose a new password that complies with strong password complexity guidelines.  As we know, people have a habit of reusing their passwords for one or more online services – services that might have fallen victim to a breach. Hackers will happily It’s highly recommended that strong password hygiene or some form of multi-factor authentication (MFA) is imposedleverage these breaches because it is such easy and rich pickings. Secondly, the inherent fear of the virus makes for perfect conditions for hackers. Sadly, a lot of phishing campaigns are already luring people in with the promise of important or breaking information on COVID-19. In the UK alone, coronavirus scams cost victims over £800,000 in February 2020. A staggering number that can only go up. That’s why CIOs need to remind everyone in the company of the risks of clickbait and comment spamming - the most popular and obvious bot techniques for infiltrating a network. Notorious hacking attempts And as any security specialist will tell you, some people have no ethics and will exploit the horrendous repercussions of CV-19. In January we saw just how unscrupulous hackers are when they started leveraging public fear of the virus to spread the notorious Emotet malware. Emotet, first detected in 2014, is a banking trojan that primarily spreads through ‘malspam’ and attempts to sneak into computers to steal sensitive and private information. In addition, in early February the Maze ransomware crippled more than 230 workstations of the New Jersey Medical Diagnostics Lab and when they refused to pay, the vicious attackers leaked 9.5GB or research data in an attempt to force negotiations. And in March, an elite hacking group tried to breach the World Health Organization (WHO). It was just one of the many attempts on WHO and healthcare organisations in general since the pandemic broke. We’ll see lots more opportunist attacks like this in the coming months.   More speed less haste In March, an elite hacking group tried to breach the World Health Organization (WHO). It was just one of the many attempts on WHOFinally, we also have bots to contend with. We’ve yet to see reports of fake news content generated by machines, but we know there’s a high probability it will happen. Spambots are already creating pharmaceutical spam campaigns thriving on the buying behaviour of people in times of fear from infection. Using comment spamming – where comments are tactically placed in the comments following an update or news story - the bots take advantage of the popularity of the Google search term ‘Coronavirus’ to increase the visibility and ranking of sites and products in search results. There is clearly much for CIOs to think about, but it is possible to secure a network by applying some well thought through tactics. I believe it comes down to having a ‘more speed, less haste’ approach to rolling out, scaling up and integrating technologies for home working, but above all, it should be mixed with an employee education programme. As in reality, great technology and a coherent security strategy will never work if it is undermined by the poor practices of employees.

How does audio enhance security system performance?
How does audio enhance security system performance?

Video is widely embraced as an essential element of physical security systems. However, surveillance footage is often recorded without sound, even though many cameras are capable of capturing audio as well as video. Beyond the capabilities of cameras, there is a range of other audio products on the market that can improve system performance and/or expand capabilities (e.g., gunshot detection.) We asked this week’s Expert Panel Roundtable: How does audio enhance the performance of security and/or video systems? 

How have standards changed the security market?
How have standards changed the security market?

A standard is a document that establishes uniform engineering or technical criteria, methods, processes, and/or practices. Standards surround every aspect of our business. For example, the physical security marketplace is impacted by industry standards, national and international standards, quality standards, building codes and even environmental standards, to name just a few. We asked this week’s Expert Panel Roundtable: How have standards changed the security market as we know it?