Since 1967, Southside Medical Center has been providing affordable healthcare and related services to the insured, underinsured, and uninsured in downtown Atlanta. As one of the oldest and largest community health centres in Georgia, Southside Medical Center has continued to advance healthcare in the area by becoming the first Federally Qualified Health Center (FQHC) of Excellence to offer additional services beyond primary care. “We are in a new era and are moving forward with plans to have the nation’s first Federally Qualified Health Center of Excellence,” explained David M. Williams, MD, CEO at Southside Medical Center. “Having state- of-the-art technology will help get us there in an efficient and reliable manner.”

In its quest to provide advanced patient care, Southside Medical Center has made security a top priority, deploying the Avigilon High Definition (HD) Surveillance System to ensure the safety of more than 30,000 patients, 30 physicians, and 240 employees.

High-performance surveillance systemWe can now rely on the clarity and performance of the Avigilon HD Surveillance System to capture the necessary detail"

Southside Medical Center faces many serious security challenges, including physical disputes among patients and theft. “We also have armed individuals who are not necessarily gang members entering our facility on a regular basis, providing another layer of risk and concern,” explains Barlon Lundgren, JD, CHPA, and director of corporate affairs at Southside Medical Center. “With a relatively small security team, we rely on the performance and image clarity of the Avigilon HD System for around-the-clock surveillance and investigations as incidents occur.”

With limited security personnel on site, Southside Medical Center needed a high-performance surveillance system to monitor the 46,230 square feet facility and three adjoining parking lots. The previous analogue-based system simply could not meet the medical centre’s needs. “The analogue system was grainy, monochrome, and couldn’t zoom to capture specific details when needed,” notes Lundgren. “With a high rate of break-ins, we can now rely on the clarity and performance of the Avigilon HD Surveillance System to capture the detail we need to identify, confirm, and ultimately, convict.”

Three of the Avigilon cameras were installed specifically to capture license plates"

Analogue to IP surveillance migration

Working with the security experts at Southeastern Security Professionals LLC, a provider of design, installation, and service of life safety and security systems in the Southeast Region, Southside Medical Center installed one Avigilon 16-megapixel camera in addition to several Avigilon 11 and 5-megapixel cameras on the exterior of the facility for perimeter monitoring. “Three of the Avigilon cameras were installed specifically to capture license plates,” explains Lundgren. To further boost the Avigilon HD Surveillance System, Southside Medical Center kept its existing 28 analogue cameras, which have been installed throughout the interior of the facility.

Nine Avigilon analogue video encoders were used to integrate the existing analogue cameras into the new Avigilon HD Surveillance System, creating a high-performance hybrid system that facilitates the migration from analogue to digital as budget allows. Southside Medical Center also installed three Avigilon HD network video recorders (NVRs) to store up to 14 days of continuous surveillance footage and plans to add a stand-alone storage system to boost storage capacity to 30 days for greater scalability.

Efficient face and license plate capture With the Avigilon HD Surveillance System in place, we can find what we are looking for twice as fast"

According to Lundgren, the primary goal of the Avigilon HD Surveillance System is to capture the detail required for evidence collection. “The bulk of our time is spent reviewing footage for investigative purposes,” says Lundgren. “With the Avigilon HD Surveillance System in place, we can find what we are looking for twice as fast as we could with our previous analogue-based system.” This feature was put to the test on the first day that the Avigilon HD Surveillance System was installed.

Four teenagers entered the premises in a stolen vehicle and stole a second car from the parking lot. “Leveraging the zooming capabilities of the Avigilon 11- and 5-megapixel cameras, we were able to capture facial details and license plate numbers that we immediately shared with the police.” Law enforcement officials have since retrieved the stolen vehicle and the perpetrators have been charged with theft.

Simplifying remote surveillance

Using Avigilon Control Center Network Video Management Software, the security team at Southside Medical Center can easily move back and forth between live and recorded footage for evidence collection. But according to Lundgren, ease-of-use was another key selling feature of the Avigilon HD Surveillance System. “Using Avigilon Control Center software, we can easily transfer footage onto DVDs, making it very easy to share evidence with law enforcement,” comments Lundgren. “And Avigilon Control Center allows us to download images along with the player, making it easy for local law enforcement officials to view footage, a key differentiator and top reason why we chose the Avigilon system.”

We can also add or import views, such as satellite images of the facility, for even greater coverage"Multiple screens enable users to seamlessly monitor several views at once, providing complete coverage for the entire facility. “We can also add or import views, such as satellite images of the facility, for even greater coverage,” notes Lundgren. Avigilon’s simple management tools have also made it easy for Lundgren to monitor and reduce the bandwidth required for remote surveillance.

Central monitoring

Scalability was another key requirement for Southside Medical Center, which plans to build a 60,000 square foot facility across from the main building to accommodate the new services it will soon offer as Georgia’s first FQHC of Excellence. “Within the next two years, the Avigilon HD Surveillance System will triple in size, so we needed to deploy a surveillance system that could easily expand to meet our future needs,” says Lundgren. “We also plan to gradually integrate our satellite clinics into the Avigilon HD Surveillance System so we can monitor activities at all our facilities from a central location.”

Just one Avigilon megapixel camera can deliver the same coverage of at least four analogue cameras"Seamless integration

According to Lundgren, the Avigilon HD Surveillance System was much simpler to install and integrate into the facility’s existing infrastructure than other surveillance solutions would have been. “By selecting the Avigilon HD Surveillance System, we required less additional equipment and we achieved far greater performance at the same cost,” notes Lundgren. “And because just one Avigilon megapixel camera can deliver the same coverage of at least four analogue cameras, we saved more time and money during installation.”

By deploying the Avigilon HD Surveillance System, Southside Medical Center was able to achieve even further cost savings by not having to invest in the additional equipment required for pan-tilt-zoom (PTZ) functionality. “If we had deployed an analogue-based system, we would have had to invest in additional PTZ housings and motors to achieve greater coverage. With Avigilon, we get even better coverage with less hardware.”

Cost-effective surveillance solution

By monitoring the Avigilon HD Surveillance System live, Lundgren and his team can act on a tip, monitor a situation, and call in the police to stop a potential break-in or criminal act before it happens. “Not only does this help us avert a potential crisis, it also reduces the time and cost associated with police investigations,” says Lundgren.

The Avigilon HD Surveillance System is an excellent choice for any healthcare provider wanting to enhance patient and staff safety"Southside Medical Center has also saved HR-related costs by leveraging the Avigilon HD Surveillance System to monitor employee performance. “We can now confidently resolve ‘he said/she said’ conflicts between patients and staff,” explains Lundgren. Southside Medical Center also uses the surveillance footage to resolve complaints, performance improvement issues, internal theft, and confrontations between patients and on site. “We have planned and designed the system so that we can add audio monitoring in certain areas to further improve customer service if we choose,” adds Lundgren.

Enhanced healthcare security

As the chair of the Georgia chapter of the International Association for Healthcare Security and Safety (IAHSS), Barlon Lundgren plays an influential and far-reaching role in the state’s security industry. “I have hosted several healthcare providers to see the Avigilon HD Surveillance System in action and have also invited Avigilon to showcase the solution at a local IAHSS event,” concludes Lundgren. “With its exceptional image clarity, reliability, and scalability, the Avigilon HD Surveillance System is an excellent choice for any healthcare provider wanting to enhance patient and staff safety.”

Download PDF version

In case you missed it

Security Essen 2018 promises modernised trade show experience for attendees
Security Essen 2018 promises modernised trade show experience for attendees

Newly modernised halls with lots of daylight will house hundreds of exhibitions and conference events at the upcoming Security Essen 2018 at Messe Essen, Germany. A new layout and hall numbering system will be unfamiliar to past attendees but promises to simplify the experience as it brings together attendees and exhibitors. European physical security market Security Essen is an international trade fair, but the emphasis is more on German, Austrian and Swiss companies. In all, Security Essen will feature 1,000 exhibitors from 40 nations. The trade fair has more of a continental European “flavour” compared to IFSEC, which focuses more on the U.K market. At the last Security Essen in 2016, organisers reported about 40,000 visitors including conference participants, VIP guests, members of various delegations and journalists. Security Essen 2018 has more of a continental European “flavour” compared to IFSEC, which focuses more on the U.K market  “This year, we have sharpened the profile of Security Essen,” says Oliver P. Kuhrt, CEO of Messe Essen, a trade fair, congress and event organiser with its own exhibition grounds. “The trade fair has become considerably more digital, more modern and more interactive. Due to the optimised hall layout, we are offering our exhibitors and visitors the best possible experience with short paths and direct communication.” Newly modernised Messe Essen The newly modernised site of Security Essen will encompass eight halls, newly renumbered and with the subject areas reorganised, too. Visitors will find Services in Hall 1; Access, Mechanatronics, Mechanics and Systems in Halls 2 and 3 and the Galeria; Perimeter Protection in Hall 3; Video in Halls 5 and 7; and Fire, Intrusion and Systems in Halls 6 and 7. A helpful smart phone app, downloadable free from the Google Play Store (Android) or the Apple App Store (iOS), will be available two weeks before the event and include a show floor plan; the exhibitor list with booth numbers and contact information; and an overview of the supporting programme. A separate hall – Hall 8 – will house new Cyber Security and Economic Security categories. Cyber Security Conference At the new Cyber Security Conference, located prominently at the new East Entrance, experts will share their knowledge about the more pressing challenges and potential of cybersecurity. The programme opens and closes on 25 and 28 September with the main topic “Opportunities and Risks of Cyber Security”. On 26 September, discussions and lectures will centre on “Entry, Admission, Access: Identification Options”.A helpful smart phone app, downloadable free will be available two weeks before the event and include a show floor plan On 27 September, the topic will be smart homes and focus on “Connected Building, Security in the Buildings of the Future”. Speakers will include the president of Germany’s Federal Office for Information Security, who will address cybersecurity as a challenge for politics, business and society. The fair organises the conference in cooperation with the BHE Federal Association of Security Technology and the technical support of the Federal Office for Information Security. In Hall 8, a new Public Security Forum will enable visitors to experience digital security technologies for public spaces from the areas of sensors/IoT, cyber security and surveillance. The products and solutions will be installed in four different building scenarios (town hall, school, hospital and library) and it will be possible to test them extensively. The forum, including lectures and discussions, will target municipal decision makers and planners of public spaces. Comprehensive programme A Security Expert Forum in Hall 2 will present a continuous programme with more than 90 presentations during the period of the fair. Visitors will obtain information and solution ideas about all six subject areas covered at the fair, and the programme will begin with a keynote lecture each morning and finish with a live demonstration in the evening. On the first day of the fair (25 September), Security Essen’s Career Forum will introduce retrainees, students, trainees and graduates to companies from the security industry. Targeted and professional communication will be established between companies and job applicants to facilitate making contacts, developing networks, and filling actual vacancies. Thursday (27 September) will be observed as Fire Prevention Day, and a Drone Course will be provided each day in Hall 7. One day admission to Security Essen is €41; a four-day ticket is €105. Advance sale tickets are discounted.

Steps to develop an integrated retail security strategy
Steps to develop an integrated retail security strategy

There are many aspects to consider when developing a retail security strategy, including loss prevention, physical security, asset protection, risk management, and IT. All these areas could be the responsibility of just a few people working to secure a handful of stores or each of these areas could be entirely separate departments, as is often the case for major retailers with locations throughout the country. Regardless of the size of the retailer, there are many different technologies that can be used within a retail store to improve security and loss prevention, yet none should be used in a silo. There are tremendous benefits to integrating security technologies and communications systems together, including enhancing overall safety and security, reducing shrink, and improving operations. There are many different technologies that can be used within a retail store to improve security and loss prevention As the existing security infrastructure is evaluated and plans for the future are developed, the team responsible should consider some of the following questions. Are there areas of the store that require greater security? Are there notifications or other technologies that could improve the efficiency of personnel and the safety of shoppers? Are there other departments within the organisation that could benefit from the data gathered by the security technology? Understanding current pain points within the stores and how integrated security solutions can address these is the key to implementing the best solution. Here are a few “hot spots” within a typical retail store that easily demonstrate the power of integrated solutions. Point of sale terminals Whether it’s loss through sweet hearting or other fraud, point of sale terminals present a significant shrink risk for retailers. Integrated systems enhance security at these locations. Video recording of HD or megapixel cameras integrated with point of sale data makes it easy to locate video associated with transactions and exception reporting. This allows for visual verification of each transaction when needed.There are tremendous benefits to integrating security technologies and communications systems together Other risks like robbery not only result in loss, but also impact the safety of employees and shoppers alike. Panic buttons or bill trap sensors connected to the intrusion detection system ensure silent alarms are issued when employees are at risk. When the intrusion detection system is integrated with the video system, pressing a panic button or pulling the bill from the sensor can automatically trigger a video snapshot to be sent to the monitoring station to provide verification of the alarm and more information for law enforcement when they are dispatched. Adding audio integration to the intrusion system can also result in a message sent to the store security personnel’s two-way radio when a panic button is pushed, or a bill trap sensor is activated. If no security guard is onsite, video monitoring services can allow the monitoring centre to intervene through audio, alerting the perpetrator that his or her actions are being monitored and that the authorities have been contacted. This may cause the offender to flee the area, helping to mitigate the safety risk as well as the potential for loss. Panic buttons or bill trap sensors connected to the intrusion detection system ensure silent alarms are issued when employees are at risk High value displays Protect high-value or frequently-stolen items such as electronics, using video analytics integrated with audio communication Protect high-value or frequently-stolen items such as electronics, using video analytics integrated with audio communications. For example, a person standing at a display for longer than a pre-defined time or touching items on display can trigger a video snapshot to be sent to the store manager and an audio message to play through a nearby loudspeaker, such as: “Thank you for your interest in our smartphone selection; an associate will be there soon to assist you.” This not only alerts potential offenders that their actions are being watched, it also serves to improve customer service for legitimate shoppers – as a retail floor associate is notified that a customer may need assistance. Cash office An access control reader at the door to the cash office restricts access to only authorised individuals. Integrating video can automatically capture an image of the person requesting access for verifying an employee’s identification prior to granting access or for retrospective analysis in the event of a theft. Exit doors If an employee props open a back door – either for easy re-entry after a break or to allow access to another person with intentions of theft – integration of the intrusion detection system to the video and audio system can significantly reduce risk of loss. For example, the intrusion detection system can monitor doors for abnormal conditions, even when the system is disarmed.Loss can also occur when a cooler or freezer malfunctions or when the door is accidentally left open A door left open for longer than a pre-defined time can cause an alarm on the intrusion panel, which can trigger a nearby camera to send a snapshot of the open door to the store manager and trigger the public address system to play a pre-recorded message through a nearby speaker. This prompts the employee to close the door, reducing risk of theft. Coolers and freezers Loss isn’t just about theft. Loss can also occur when a cooler or freezer malfunctions or when the door of one of these units is accidentally left open. The same concept for monitoring exit doors can also apply to doors for coolers and freezers to prevent spoilage. A cooler or freezer door monitored by the intrusion detection system can trigger an alert or chime to play in the area to remind an employee to close the door or to alert the store manager to the issue. While providing surveillance of the cash register area, the camera's video analytics can be used to trigger an alert in case the queue exceeds the pre-defined threshold Serving a dual purpose Retailers can use the metadata from the cameras to gather business statistics like counts of people entering the store While the technology solutions described above positively impact loss prevention in a retail store, they can also extend beyond security to improve health and safety and enhance customer service as well as customer engagement and sales. For example, while securing a store’s main entrance with IP cameras featuring on-board video analytics, retailers can use the metadata from the cameras to gather business statistics like counts of people entering the store. This data can help them understand peak days and times when making decisions about staffing. Or while providing surveillance of the cash register area, the camera's video analytics can also be used to trigger an alert in case the number of people in a queue exceeds the pre-defined threshold. At this point, the same public address system and loudspeakers used to play background music to enhance the shopping experience could be activated to broadcast a message to request another cash register to be opened, improving store operations. For security and loss prevention purposes, video analytics can also be used to ensure that no one enters or leaves the retail shop using the emergency exit. To address health and safety issues, these same cameras can also trigger an alarm if that emergency exit is blocked by an object – improving the safety of customers and employees. When systems are used to deliver data for purposes beyond security, other departments may be willing to contribute toward the cost Metadata generated by the cameras can also be used to gather information that when processed with sophisticated algorithms in the cloud can show trajectories of the paths that shoppers take as they travel throughout a store as well as heat maps indicating where they walk, stop and dwell – all while protecting the privacy of individual shoppers. This information can be used by merchandisers to evaluate the success of displays and store layouts, which directly impacts customer engagement and sales. When systems are used for and deliver data for purposes beyond security, other departments may be willing to contribute toward the cost of the system. This provides an added benefit by relieving some of the cost burden from security or other operational budgets. Product selection Integration is becoming easier using standards and expanding industry partnerships. However, in some cases, choosing systems from a single vendor that are designed to work together can help to speed and simplify installation, while also reducing system costs for both the integrator and the user. Regardless of the products chosen, it will be important for a retailer with many locations to have consistency in the type of equipment installed at each site. This makes support easier and enables a more uniform response to incidents that happen at various stores. As many retailers already understand, there is no silver bullet to reducing loss. However, a combination of the right technologies working together to prevent shrink and improve investigative capabilities can result in smarter and more effective loss prevention.

GSX 2018 continues 63-year tradition as an integrated trade show
GSX 2018 continues 63-year tradition as an integrated trade show

GSX 2018 is both a new event for the security industry and the continuation of a 63-year tradition. Global Security Exchange (GSX) is the new branding for ASIS International’s annual seminar and exhibits, which have been held since 1955. In recent years, the ASIS event has joined forces with other organisations to expand its scope and to appeal to a broader audience. Partners include ISSA (Information Systems Security Association) and Infragard, a public-private partnership between U.S. businesses and the Federal Bureau of Investigation (FBI). The expansion is continuing this year with the addition of 30 supporting organisations representing industry verticals and reflecting ASIS’s intent to unite the full spectrum of security. Improving the state of cyber security Held September 23-27 at the Las Vegas convention Center, GSX 2018 seeks to attract more than 20,000 operational and cyber security professionals and 550 exhibitors. The Cyber Security Summit will co-locate with GSX, offering cyber security programming at a time when it is needed the most Other elements will further expand the 2018 event’s scope. The Cyber Security Summit will co-locate with GSX, offering cyber security programming at a time when it is needed the most. Top government, industry and academic thought leaders will engage in a dialogue to improve the state of cyber security. The 2018 Security Cares Program will address school violence prevention and response in a free education program. Topics will include pre-violence indicators, target hardening, and best practices to involve the entire community of school administrators, law enforcement, security professionals and mental health providers. Experts to deliver keynote speeches Keynote speakers including CNN host Fareed Zakaria will bestow celebrity appeal. Air Force Major General Bradley D. Spacy will share details about the new AFWERX innovation and tech hub in Las Vegas and how the U.S. Air Force is collaborating with the private sector to bring new security product ideas to market. Spacy’s keynote on Sept. 26 will kick off Military and Law Enforcement Appreciation Day. Also, K.T. McFarland, former Trump Administration Deputy National Security Advisor, will share an insider’s perspective on critical foreign policy and defence industries. Attendees to ASIS International’s annual gathering typically list networking and education as big benefits of the event. Historically, the trade show aspect has existed separately from the educational program, and foot traffic to the exhibits has sometimes suffered from the competition. Beginning last year, and continuing in 2018, ASIS International has pursued innovative approaches to integrate the trade show more closely into the overall attendee experience. “The integration of programming and exhibits is truly seamless,” says one observer of the new approach. Held Sept. 23-27 at the Las Vegas convention Center, GSX 2018 seeks to attract more than 20,000 operational and cyber security professionals and 550 exhibitors X Learning Theatres GSX has sought to transform the exhibit hall into a ‘learning lab environment’ that features thousands of security products, technologies and service solutions (provided by the exhibitors), in addition to ‘immersive learning opportunities to connect the current and emerging threat landscape with solutions available in the marketplace’. There are several ‘X Learning Theatres’, including one (‘X-Stage’) focussed on leading-edge technologies such as blockchain, cryptocurrencies, AI, drones, and robotics. There is also an ‘Xcelerated Exchange Stage’ to facilitate discussions among security practitioners and solution providers. The ‘Xperience Stage’ showcases case studies and best practices. Also attracting more attendees to the Exhibit Hall will be ‘Career HQ’, a free career fair and enhanced career centre. ‘D3 Xperience’ (Drones, Droids Defence) will focus on unmanned systems with education and demos. The ‘Innovative Product Awards (IPAs) Showcase’ will highlight winners of an awards program. Focussing on security practices GSX is not as much about sales leads as about making connections and contributing to a larger conversation about how to protect people, facilities and assets ASIS International (now GSX 2018) is often compared to ISC West, the U.S. industry’s largest show held in Las Vegas in the spring. GSX 2018 this year may face even more scrutiny based on the changes, rebranding, and location (also in Las Vegas). However, GSX is a completely different show than ISC West, which focuses on the business of security. In contrast, GSX is much more about the practice of security than business. The international network of ASIS International members attend the yearly conference to make new connections, to learn and to benefit from the experiences of other security professionals around the world. The successful trade show exhibitors are the ones that approach the show with that understanding. GSX is not as much about sales leads as about making connections and contributing to a larger conversation about how to protect people, facilities and assets. ASIS International deserves credit for their efforts to integrate the trade show element into the larger goal of the event. Hopefully their new approach will enhance the overall experience for both attendees and exhibitors – and help to make the world a safer place as a consequence.