AnywhereNow, a pioneer in transforming customer experience with AI solutions, announced the launch of Dialogue Cloud NEO, the next-generation evolution of its flagship omnichannel contact centre platform for Microsoft Teams.
Already trusted by over 2,000 organisations worldwide, AnywhereNow Dialogue Cloud is the pioneering contact centre solution for Microsoft Teams.
Latest in advancements
Dialogue Cloud NEO means a major advance in enterprise communications
The launch of Dialogue Cloud NEO is a bold step forward, combining robust enterprise capabilities with a cutting-edge, cloud-native architecture and the latest in Microsoft’s communications advancements.
Built on the newly released Microsoft Unify framework, Dialogue Cloud NEO represents a major advancement in enterprise communications, offering unmatched integration, scalability, and AI-powered intelligence from Azure OpenAI and Copilot for organisations worldwide.
Demand for AI-driven solutions
“Dialogue Cloud NEO is more than a product launch; it’s a strategic leap into the future of enterprise communications,” said Will Blench, CEO at AnywhereNow.
“We’ve reengineered our platform to align with Microsoft’s Unify vision and the accelerating demand for AI-driven, cloud-native solutions. With NEO, we’re not just enhancing customer experience, we’re unlocking new levels of operational efficiency, scalability, and long-term value creation.”
UCaaS and CCaaS platforms
Microsoft’s Unify initiative addresses a growing demand for converged UCaaS and CCaaS platforms
Microsoft’s Unify initiative addresses a growing demand for converged UCaaS and CCaaS platforms. By enabling Teams Phone extensibility through ACS, enterprises can now consolidate fragmented systems, reduce costs, and accelerate innovation with a unified communication backbone.
AnywhereNow works closely with Microsoft development teams for Unify and was a key launch partner for the Teams Phone Extensibility API, unveiled at Enterprise Connect 2025 in Orlando.
Key innovations in Dialogue Cloud NEO
- Native Microsoft Unify integration for seamless communication
- Azure Communication Services (ACS) for intelligent, cloud-native call routing
- Full support for Microsoft Calling Plans, Operator Connect, and Direct Routing
- In-app call handling, no longer limited to the Teams client
- Coexistence of Connect and Unify, enabling flexible deployment and migration
Microsoft Teams and custom applications
NEO delivers a modern, intuitive experience that empowers agents to work smarter and more efficiently
Dialogue Cloud NEO comes complete with Dialogue AI Assist, a powerful suite of over 30 intelligent CX assistants. These include virtual agents, intelligent routing, real-time transcription, sentiment analysis, summarisation, knowledge assistants, and next-best-action recommendations, designed to boost agent productivity and satisfaction.
Agents will also benefit from a completely redesigned, web-based interface, optimised for speed, usability, and consistency across Microsoft Teams and custom applications. NEO delivers a modern, intuitive experience that empowers agents to work smarter and more efficiently.
Workflow processes for self-service applications
Dialogue Studio remains a key differentiator in the market and is included with the new Dialogue Cloud NEO platform. It empowers customers to build powerful workflow processes for self-service applications, intelligent routing, automate manual processes, and incorporate Microsoft Copilot or Azure OpenAI capabilities to optimise customer interactions.
Dialogue Cloud NEO is the most advanced, future-ready contact centre platform for Microsoft Teams, designed to help enterprises innovate faster, scale smarter, and deliver exceptional customer experiences.
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