AMAG Technology, the security solution manufacturer specialising in access control, intrusion detection, video management, policy-based identity solutions and visitor management, announces the integration of AMAG’s Symmetry Access Control software with the G4S RISK360 incident and case management software. The integration delivers increased situational awareness and case management via a mobile platform for Symmetry users to investigate serious incidents.

The Symmetry security management system is a comprehensive end-to-end software platform that provides access control, video management and identity management solutions. Its intelligent, easy-to-use software delivers the latest technology in a proven, scalable, easily deployed, integrated system that can be managed from a central application. Symmetry products give customers the ability to manage all their security needs while reducing risk and meeting industry compliance.

"End users need to have information
and resources readily available to
make difficult decisions on how to
best protect their business, assets,
brand, and, most importantly, their
people"

Smart incident management and risk mitigation solution

RISK360 is a web-based incident and case management solution that enables users to capture incidents, allocate investigations, promote standard operating procedures and aggregate data from disparate systems to mitigate risk. Capturing data via smart phone, tablet, kiosk or computer entry, RISK360 ensures success through configurable and customisable workflows, drill down reports and dashboards, and flexible escalation.

Together, specified Symmetry alarms communicate with RISK360 to allow security teams to better investigate incidents and produce accurate case management reports. RISK360 workflow capabilities escalate incidents to determine if more investigation is necessary, providing increased security. After an event, case management allows full incident investigation and evidence gathering to take place for compliance reporting and risk mitigation.

Accurately reporting, investigating incidents

“The RISK360 integration works with Symmetry to provide a mechanism for capturing data related to reportable incidents and case managers take them through a full investigation process — quickly, easily and accurately,” said AMAG Technology, Vice President of Product Marketing, Dave Ella. “RISK360 also ensures all the appropriate stakeholders are informed and updated at the right time.”

“With incidents happening every day impacting security, facilities, human resources, legal, safety and more, end users need to have information and resources readily available to make difficult decisions on how to best protect their business, assets, brand, and, most importantly, their people,” said G4S North America & Technology, Vice President of Managed Services, Allison Whitley Maffei. “Integrating RISK360 with Symmetry allows end users to respond to customer needs quickly, providing an accurate record of the alarm in Symmetry to capture incidents and produce actionable data for better overall security.”

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