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Hikvision IP CCTV system installed at McDonald's branches in Malaysia
Hikvision IP CCTV system installed at McDonald's branches in Malaysia
Hikvision 3MP dome cameras have been supplied for the project, with each outlet using one camera for every POS terminal
Hikvision DS-2CD2132-I
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AAC Distribution Sdn Bhd

When one of the world’s most trusted brands and a long-time user of CCTV decides to equip all its food outlets with an additional CCTV system, retailers in general take note. This is the case in Malaysia, where the McDonald's Corporation has recently installed a Hikvision IP CCTV system in every one of its more than 300 branches. Working alongside the existing analogue system for the moment, the new network system is fully integrated with the POS terminals and allows McDonald’s retail managers to search and playback the entire transaction history for the shop.

Rapid rise of HD quality cameras

McDonald’s is a global byword for fast food. Serving almost 70 million customers daily through more than 35,000 restaurants in 119 countries, The McDonald's Corporation is a trusted brand for consumers around the world. Malaysia is no exception and the company has over 300 branches spread across the country, including Kuala Lumpur, Penang, Johor Bahru and Malacca.

McDonald’s Malaysia is no stranger to CCTV, with all its branches being protected for many years with simple, single-camera analogue systems. However, the recent advancements in CCTV video technology, especially the rapid rise of HD quality cameras and DVRs, together with its new-found ability to integrate with retail POS systems, is high on the radar for many large retailers. It was these rapid advancements that the McDonald’s country managers decided to investigate.

CCTV integration with POS

A proof of concept system was established that linked a Hikvision DS-2CD2132-I 3MP IR dome camera connected through a Hikvision DS-7716NI-ST NVR with the POS terminal through a Serial IO Server.

“Focusing the camera on the POS terminal and using Hikvision’s text overlay function, the concept system demonstrated it was possible to make a video recording of each individual transaction,” according to Weison Chiang, Product Manager at AAC Distribution Sdn Bhd – Hikvision’s authorised distributor at Malaysia. “It also showed that these transactions could be searched, based on identifiers such as receipt number, price range, item description, quantity range, etc.

“Of particular note, McDonald’s management was completely satisfied with the robust nature of the POS integration and the 1080p HD quality of the camera feed.”

Rolling CCTV system out to more than 300 branches

A total of 2,000 units Hikvision 3MP vandal-proof dome cameras have been supplied for the project, with each outlet using one camera for every POS terminal. For almost all the outlets, this means 5 or 7 units connected to a Hikvision DS-7716NI-ST Embedded NVR. Each POS terminal has also been linked to the NVR through a Serial IO Server and switch. Because the video surveillance system is so tightly integrated into the central management system of each outlet, the store managers are able to search and playback the transaction histories to help with loss prevention and supply evidence for any customer transaction disputes.

“The DVR also serves to link in the existing analogue cameras that watch over the dining area and kitchen,” says Weison Chiang. “It was important to maintain the older systems in each outlet although plans are already in place to replace these units with Hikvision products in the future.

“The DS-2CD2132-I Dome Camera showed its exceptional full HD image quality during the proof of concept phase of the project and has continued to perform during the implementation in the outlets. This camera also boasts 3D DNR, Digital WDR and zone-configurable BLC (backlight compensation) and the 30-metre IR range also means that image quality is maintained in all lighting conditions. IP66-rated and vandal-proof, it is also ideal for rapid installation through its PoE connectivity and range of wall and ceiling mounts.”

Safer and more efficient

“The successful installation and implementation of the integrated POS and CCTV surveillance system is a landmark for McDonald’s Malaysia,” says Weison Chiang. “It is bringing about an improvement in working efficiency in each store. But, far more importantly, it provides a safer shopping environment for both customers and staff.”

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