Healthcare security applications
Serving a large geographical area of the North Island of New Zealand, the Waikato District Health Board (Waikato DHB) provides hospital and community-based health services to a population of nearly 400,000 people. With a wide range of security needs that include protecting staff and patients, securing high-risk facilities, restricting unauthorised access to medication and medical equipment, and streamlining contractor and car park management, Waikato DHB required a security solution that could...
A total overhaul of care and safeguarding measures at Southern Health NHS Foundation Trust’s mental healthcare facilities was required following historic failures, including preventable deaths in 2012 and 2013. A root-and-branch reform programme was put in place to improve care, ensure transparency and cut risks. A comprehensive video surveillance solution was sought to underpin these efforts. The first phase project required complete video capture and recording at the Ravenswood House fa...
Like many inpatient health facilities around Europe, the Centre Psychothérapique de Nancy (CPN) in France had a persistent problem with lost physical keys. If a key went missing — lost or misplaced, by a resident or staff member — multiple cylinders in a unit would need to be replaced. The expense in terms of staff time and money was significant, and never-ending. And like many other health centres, CPN turned to Aperio wireless technology for a solution. Over 160 Aperio wire...
It was over a century ago that Charlotte Hungerford Hospital (CHH) was founded, as a gift by industrialist Uri T. Hungerford. The vision was to create a community hospital that would serve as a beacon of hope and a place of comfort for the ill and injured. 100 years later, that same community spirit has helped CHH evolve into a vibrant, independent, affordable healthcare network that delivers a comprehensive range of healthcare programs and services for over 100,000 lives in Northwestern Conne...
Nowadays, the telecare sector still relies heavily on traditional systems or even analogue systems, which lags behind the proliferation of smart technology in other sectors. Akuvox, with its blockbuster indoor monitor, is tipping the UK telecare sector towards more humane, proactive and intelligent care through a project involving half a million elderly people living in thousands of care homes. Akuvox's customer, a key telecare service provider in the UK, sought to transform its traditional tel...
Hospitals, medical centres, university training centres, clinics and other healthcare institutions are exposed to legal liability, ethical concerns and are subject to litigation and lawsuits, as well as changing regulation worldwide. Facilities have drugs and medical equipment onsite, making them a tempting target for crime. Healthcare industry challenges At the same time, aging populations in developed nations will drive increased demand for patient treatment. Rising populations and eco...
Booth number: 14039 Dahua Technology USA Inc. will display video surveillance solutions, access control and intercoms at ISC West. Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. The first year that we exhibited at ISC West was in 2012. That was before we had a local US operation. The market started to pick up our brand and was surprised that we offer extensive product portfolios. In 2014, we registered our US office and continued to participate in ISC West. Through our presence at the show, customers get to know us better and understand that we are not just a product manufacturer but can also support them from the service and operation standpoints. We are local here and help our customers to grow their business and increase their satisfaction with us. A trade show is not just for marketing; ensuring the best ROI requires work by several parties in an organisation Q: What strategies do you use to get the most out of exhibiting at ISC West? A trade show is definitely a lot of investment within a few days. Therefore, how we create the best ROI and meet the right customers are very important. A trade show is not just for marketing; ensuring the best ROI requires work by several parties in an organisation, including products and technical expertise as well as the sales team. We use an internal and highly coordinated plan with the team to get a better result. We make sure everyone is on the same page in terms of the products/technology we are going to present and have the people with the best knowledge to present to customers who visit our booth. Therefore, a highly coordinated team strategy is required. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Every company has their ways to follow up with the leads and evaluate the ROI from the show. The way we are using is to upload all our leads to our software and track all these leads afterwards. If they are not already buying from us, our goal is to convert them to become a registered dealer. Customers get to know us better and understand that we are not just a product manufacturer but can also support them from the service and operation standpoints If they are already our registered dealers, we seek to grow their business by using our latest technology solutions. In general, all marketing activities in business today require a clear ROI, and it has to tie into the sales numbers. From our experience, the ISC West show provides the best ROI among other shows in the North American market. Q: What company activities (outside the show floor) does your company organise each year? We have a partner event and invite our value-added dealers and partners. We’ve been hosting this event since 2015. Q: What sets ISC West apart from other trade shows on the calendar? As I mentioned, ISC West provides the highest ROI among other shows in the North America market. This show also brings many of our customers and partners to the city as well. I guess people value this opportunity to meet and discuss the technology, the industry trends, and the business to figure out how we can grow together. Other trade shows might be smaller than ISC West and targeted at different markets or address different scopes of the industry need. Every show we attend in 2019 plays a strategic role for us to communicate with the market and find the customers we are looking for.
Booth number: 8045 Costar Technologies, Inc. is a public company that designs, develops, manufactures and distributes a full range of products for the video surveillance and machine vision markets. Costar consists of five operating companies: Arecont Vision Costar, CohuHD Costar, Costar Video Systems, Innotech, and IVS Imaging. The combined product portfolio consists of surveillance cameras, video surveillance systems, recorders, monitors, lenses, cables, accessories, and cloud-enabled services. For more about their presence at ISC West, we contacted Jeff Whitney, Vice President of Marketing for Arecont Vision Costar, a Costar Technologies, Inc. business unit. In 2005, the technology was extremely new and unproven to the typically risk-adverse security industry Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. One of our companies, Arecont Vision, exhibited in ISC West booth 17147 in 2005, a tiny space on which the hopes of the company rested. At the time AV was focused on pioneering IP megapixel surveillance cameras, but today we are part of Costar Technologies, offering cameras, VMSs, and recorders. In 2005, the technology was extremely new and unproven to the typically risk-adverse security industry. Talking with those who were with the company at time, the enthusiasm of the booth team reached the security dealers and systems integrators who were attending, helping bring megapixel cameras to a much wider audience. Q: What strategies do you use to get the most out of exhibiting at ISC West? The Costar companies have a very deep portfolio of products for the security market, and we bring our latest products from each business unit to ISC West. Attendees come in part to see the latest tech, and we drive our development cycle to have exciting new products to unveil on the show floor. We also have meeting space in the booth to provide one-on-one time with our executives and sales team, while sponsoring free admission to the expo for all who want it. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Unveiling our latest products and solutions to existing customers and partners is key to a successful event, and ISC West’s large impact on the industry ensures that many will attend. Perhaps even more important is informing those attending of the strength of the Costar product portfolio, including many Made in USA products and services that others don’t deliver. Both help to drive leads for projects in which we can really benefit our partners and end user customers. Each of our companies will participate in meetings, dinners, and events with our customers and partners throughout the days of the show Q: What company activities (outside the show floor) does your company organise each year? A large show like ISC West brings many of the Costar business units together, providing an excellent opportunity to continue bonding as a team, as well as to participate in events beyond the show floor. Each of our companies will participate in meetings, dinners, and events with our customers and partners throughout the days of the show. Q: What sets ISC West apart from other trade shows on the calendar? ISC West brings a very large number of interested, security-focused systems integrators, dealers, consultants, and end user customers all to one place for a three-day expo. That audience and opportunity to share our message validates the investment any large show requires from Costar or others. While some industry events have struggled to find and maintain their audiences, ISC West continues to deliver quality, knowledgeable attendees from across the Americas and around the world. The show differs from other events we do, which are typically regional in attendance or focused more on specific vertical markets.
Booth number: 12089 At this year's ISC West, VIVOTEK USA, Inc. will be showcasing their 180⁰/360⁰ product line plus other general form factors with new features and benefits, including a cybersecurity application embedded onto the cameras, crowd detection, smart motion detection, tailgating, and many more. In addition to IP cameras, VIVOTEK will display a comprehensive product line that also includes NVRs, video receivers, video servers, PoE switches, and video management software. Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. We have come a long way from a little-known surveillance manufacturer with a small booth size VIVOTEK has been an exhibitor at ISC West for many years now. Looking back, we have come a long way from a little-known surveillance manufacturer with a small booth size to one of the global providers in the security industry with a recognisable and trusted brand. Now, we are well-known in the industry and are proud of our accomplishments, but we feel greater things are still in front of us. Q: What strategies do you use to get the most out of exhibiting at ISC West? Each year, we want our booth to tell our stories – who we are, what we do and what we are capable of, and where we are heading. We do not want to just be another camera manufacturer who only promotes and displays products; we want to be the solution provider that customers are looking for. In addition, we have very knowledgeable sale managers who can assist visitors at our booth who are looking for surveillance, whether it’s an upgrade or a totally new solution. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Gain industry knowledge and perspective as to where surveillance security industry is heading Like any trade show, it is difficult to quantify success. We attend ISC West to promote the VIVOTEK brand, meet and discuss with customers and gain industry knowledge and perspective as to where surveillance security industry is heading. If we achieve these, then ISC West is a success for us. Q: What company activities (outside the show floor) does your company organise each year? Our main focus each year at ISC West has always been the interaction with customers and potential customers on the show floor. We pride ourselves in the products and technology we offer, and there aren’t any other trade shows in North America to showcase our capabilities than ISC West. Q: What sets ISC West apart from other trade shows on the calendar? ISC West is the industry standard of security trade shows in North America. Since we are a security surveillance manufacturer, ISC West is the one show that all manufacturers in this industry must attend.
Booth number: 26041 March Networks is a global provider of video surveillance and video-based business intelligence solutions. Their product portfolio is end-to-end, ensuring that customers can deploy comprehensive solutions designed to help them address real business challenges and improve performance. At ISC West this year, March Networks will be showcasing new hosted services, new PTZ cameras and additional offerings. Attendees will also be encouraged to discover their solutions for banking, retail, cannabis and transportation – all of which help organisations transform video into business intelligence through the integration of surveillance video, analytics, and data from business systems and IoT devices. For more about their presence at ISC West, we contacted Peter Strom, President and CEO, March Networks. And not surprisingly, the technology was a lot less sophisticated compared to what we see today Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. I believe March Networks first exhibited at ISC West in 2001. I did not join the company until 2003, however I had been working in the industry for several years already, and can recall that the exhibitions back then had a much different feel. For one thing, there weren’t the very large companies we see today dominating a lot of the landscape. And not surprisingly, the technology was a lot less sophisticated compared to what we see today. Anyone who has worked in physical security for a long time can attest to the remarkable shift we have seen over the years, first with the transition from analogue to IP video and all that entails, to security analytics, to today’s truly advanced business intelligence applications, hosted solutions, and artificial intelligence, computer vision and similar content analytics. Q: What strategies do you use to get the most out of exhibiting at ISC West? Our most effective strategy by far is scheduling our business meetings in advance of ISC West. Our sales team does a very good job of planning meetings with enterprise end users and channel partners ahead of time, so we’re hitting the ground running even before the doors open on Day 1 of the event. In addition, our channel partners are also very well organised, and know which organisations they are going to bring to our booth during ISC West. This pre-planning saves us a tremendous amount of time and ensures that we make the most of the opportunity to meet face-to-face with the many decision-makers who have travelled to the show. The quality and quantity of our planned business meetings is definitely how our company measures the success of our ISC West participation each year Q: How do you quantify your success at ISC West? What ROI do you receive from the show? The quality and quantity of our planned business meetings is definitely how our company measures the success of our ISC West participation each year. Of course we do track the number and quality of the leads we capture as well; however, our face-to-face meetings with end user organisations and channel partners are the primary measures of our ROI. Q: What company activities (outside the show floor) does your company organise each year? The activities we organise outside of the show floor vary from year to year. We have hosted customer appreciation events and roundtable events. We will typically organise an internal sales meeting as well to take advantage of the fact that many of our salespeople and product managers are in the same location. Q: What sets ISC West apart from other trade shows on the calendar? The timing of ISC West is good for most people, as it is still early enough in the budget cycle for most customers to leverage the show to help make decisions – particularly in our banking, retail, cannabis and transit target verticals. Holding the event consistently in Las Vegas is also beneficial, as it makes it easier for people and exhibitors to plan in advance. The city itself is well equipped to handle large exhibitions, offering everything from a central conference space at the Sands to the convenience of nearby accommodations, restaurants etc. Travel is typically convenient as well. In our opinion, ISC West is the premier industry show in North America and appears to be gaining momentum each year.
Booth number: 18037 Hikvision will showcase a wide-range of its video surveillance solutions and security products such as its DarkFighterX dual-sensor with patented bi-spectral fusion technology for low light color imaging; thermal technology for critical perimeter applications, as well as preventive maintenance through temperature alarming and fire detection; specialty solutions for vertical markets including retail, education, gaming and commercial real estate with tailored products and valuable business intelligence analytics; TurboHD (HD over coax) for high resolution video using existing cabling; PanoVu and multi-sensor cameras. We will also feature Hikvision’s central management system, HikCentral, which provides a highly-scalable, reliable, and efficient centralised system management. We bring the latest and greatest in technology and a knowledgeable workforce to meet our customers and partners Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience? Hikvision has exhibited at ISC West since 2006. Our presence has grown considerably since then. Each year we showcase Hikvision’s latest technologies and the evolution of the brand through ad campaigns: “Heartbeat of Security” (2016), “Art of Video Surveillance” (2017), and “Achieve Extraordinary” (2018). At ISC West, Hikvision enjoys re-connecting with existing customers and developing new partnerships. Over the years, Hikvision has demonstrated growth and strength within the industry and will continue to support its partners through the dedicated workforce that makes up Hikvision North America. Q: What strategies do you use to get the most out of exhibiting at ISC West? The strategy is simple. We bring the latest and greatest in technology and a knowledgeable workforce to meet our customers and partners. With our latest products displayed at our booth and our team of product managers, vertical-market leaders, and other technical gurus readily available in one place, it’s a great opportunity to connect with our current and future partners. Of course, we also have one-on-one client meetings in our meeting rooms throughout the show. And, we also host interactive experiences including trivia games, product demonstrations, and other technical presentations at the Thought Theater in our booth. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Hikvision quantifies its success with a variety of metrics including traffic throughout the booth, attendance at educational sessions we host, the number of meetings we conduct with customers, and responses from our sales team on the engagement with integrators and end users after the show. We also measure the feedback we receive from our advertising campaigns whether it’s through our signage at the show or coverage in publications. Q: What company activities (outside the show floor) does your company organise each year? We host a Hikvision Partner Celebration @ ISC West, an invitation-only event to celebrate Hikvision Dealer Partners, distribution, technology and design partners We host a Hikvision Partner Celebration @ ISC West, an invitation-only event to celebrate Hikvision Dealer Partners, distribution, technology and design partners, and end users. We consider it a fun way for us to say thank you to our valued partners in a casual setting. We’re also an enthusiastic sponsor of the Mission 500 Security 5/2K. Hikvision is fielding a running team, and we’ve begun our fundraising in earnest. Corporate social responsibility is part of our DNA at Hikvision, and the Security 5/2K is a wonderful way to join with our security industry colleagues to make a difference in kids’ lives and give back. Q: What sets ISC West apart from other trade shows on the calendar? Hikvision attends a variety of important conferences and trade shows throughout the year, but ISC West is the big show that attracts international attendees that everyone looks forward to. We wouldn’t miss it.
Booth number: 20031 Pelco is highly invested in providing end-to-end video surveillance solutions for customers, so this priority will remain the same in 2019 and beyond Pelco’s priorities for 2019 at ISC West are informed by worldwide trends in the security industry. As a result, Pelco will be focusing on enhancing cloud connectivity and cybersecurity for their customers. In addition, VideoXpert is Pelco’s best-selling video management solution, so this system will be the primary solution focus moving forward. Pelco is also planning to build upon Pelco Professional Services, which will include VxCare, a three-tier service plan for VideoXpert owners available worldwide this May. Overall, Pelco is highly invested in providing end-to-end video surveillance solutions for customers, so this priority will remain the same in 2019 and beyond. Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. Pelco was established in its current form around the year 1987, we have been attending ISC West since at least then. One memory that stands out is having to make many coax cables connect with all the analogue cameras and switchers. Q: What strategies do you use to get the most out of exhibiting at ISC West? We truly value the media relationships we’ve nurtured over the years. The security trade media specifically have played a pivotal role in sharing the latest news as it relates to our industry and ISC West. In addition to media relations, e-mail blasts and blogs are also key tools to build buzz around our exhibit. Lastly, we utilise a playbook and training protocols developed for our sales department. This information ultimately benefits our customers because they will receive accurate and up-to-date information about our video surveillance solutions. One way we quantify our success at ISC West is to keep track of the number of people attending our booth Q: How do you quantify your success at ISC West? What ROI do you receive from the show? One way we quantify our success at ISC West is to keep track of the number of people attending our booth. The show is considered the premier event in North American security so a major way we measure our ROI is through initial or final meetings with customers and partners. These initial connections can happen on or near the show floor. In addition, our product managers and engineers create a dialogue with our customers so they can determine the transferrable value of a potential solution, which in turn influences our product world map. Q: What company activities (outside the show floor) does your company organise each year? We have participated in the Security 5K in support of Mission 500. Additionally, we sometimes host customers at local end user sites so they get to see the system in operation. Q: What sets ISC West apart from other trade shows on the calendar? It’s the best-attended security conference in North America by far, attracting both domestic and international visitors.
The healthcare sector is a crucial part of a functioning society as it provides life-saving care and reassurance to the population. A key part of ensuring the professionals in this industry have the best work environment is the ongoing security of the facilities. Overcoming environmental challenges Hospitals are challenging environments for security integrators. There is little room for mistakes because staff, patients and assets cannot be compromised. Medical centres and their facilities can be vast complexes and security teams must be confident in their ability to identify and nullify threats as soon as possible. Chubb provided Queensland Children’s Hospital's security team with a simple and easy-to-use tool Chubb Fire & Security offers a range of intelligent video and access control systems to solve these challenges. The Queensland Children’s Hospital in Australia, formerly named Lady Cilento Children’s Hospital, is the major specialist children’s hospital for families living in Queensland and Northern New South Wales. The facility not only provides care to the local families but also the state’s sickest and most critically injured children who need highly specialised care. This state-of-the-art hospital, coupled with a leading academic and research facility and the high calibre staff, provides a platform to continue to develop as a leader in paediatric health care, education and research. Comprehensive security solution Chubb developed a solution for Queensland Children’s Hospital that included access control, video management, communications and asset tracking. By creating a common infrastructure for all security systems managed through a comprehensive user interface, Chubb provided the hospital’s security team with a simple and easy-to-use tool that enables them to resolve situations as they happen and action events automatically on command. Chubb also developed a 3D model of the building that allows the security team to respond quickly to a wide variety of events. The protection of patients and staff is naturally a hospital's number one priority Also crucial to the implementation of security systems in a hospital is minimal disruption to its everyday operations. Professionals in hospitals are working 24/7 so there is little time when it comes to disabling security systems for maintenance or repairs. Continued maintenance and upgrades are vital elements to Chubb’s work and key to this is a great deal of collaboration with clinical and operational stakeholders. Securing mission-critical environment Hospital facilities are not always state-of-the-art and often face the slow upgrade process that a limited budget imparts. However, through the audit and update of security systems, steps can be taken to ensure continued operations without external disruption. The protection of patients and staff is naturally a hospital's number one priority and Chubb shares the same commitment to making sure the environment is safe and secure. Carrying out a technically demanding project in a large, mission-critical environment like a hospital takes strong teamwork, including expert strategic partners, and collaboration between stakeholders.
In 2017, IoT-based cyberattacks increased by 600%. As the industry moves towards the mass adoption of interconnected physical security devices, end users have found a plethora of advantages, broadening the scope of traditional video surveillance solutions beyond simple safety measures. Thanks in part to these recent advancements, our physical solutions are at a higher risk than ever before. With today’s ever evolving digital landscape and the increasing complexity of physical and cyber-attacks, it’s imperative to take specific precautions to combat these threats. Video surveillance systems Cybersecurity is not usually the first concern to come to mind When you think of a video surveillance system, cybersecurity is not usually the first concern to come to mind, since digital threats are usually thought of as separate from physical security. Unfortunately, these two are becoming increasingly intertwined as intruders continue to use inventive methods in order to access an organisation's assets. Hacks and data breaches are among the top cyber concerns, but many overlook the fact that weak cybersecurity practices can lead to physical danger as well. Organisations that deploy video surveillance devices paired with advanced analytics programs often leave themselves vulnerable to a breach without even realising it. While they may be intelligent, IoT devices are soft targets that cybercriminals and hackers can easily exploit, crippling a physical security system from the inside out. Physical security manufacturers Whether looking to simply gain access to internal data, or paralyse a system prior to a physical attack, allowing hackers easy access to surveillance systems can only end poorly. In order to stay competitive, manufacturers within the security industry are trading in their traditional analogue technology and moving towards interconnected devices. Due to this, security can no longer be solely focused on the physical elements and end users have taken note. The first step towards more secured solutions starts with physical security manufacturers choosing to make cybersecurity a priority for all products, from endpoint to edge and beyond. Gone are the days of end users underestimating the importance of reliability within their solutions. Manufacturers that choose to invest time and research into the development of cyber-hardening will be ahead of the curve and an asset to all. Wireless communication systems Integrators also become complicit in any issues that may arise in the future Aside from simply making the commitment to improve cyber hygiene, there are solid steps that manufacturers can take. One simple action is incorporating tools and features into devices that allow end users to more easily configure their cyber protection settings. Similarly, working with a third party to perform penetration testing on products can help to ensure the backend security of IoT devices. This gives customers peace of mind and manufacturers a competitive edge. While deficient cybersecurity standards can reflect poorly on manufacturers by installing vulnerable devices on a network, integrators also become complicit in any issues that may arise in the future. Just last year, ADT was forced to settle a $16 million class action lawsuit when the company installed an unencrypted wireless communication system that rendered an organisation open to hacks. Cybersecurity services In addition, we’ve all heard of the bans, taxes and tariffs the U.S. government has recently put on certain manufacturers, depending on their country of origin and cybersecurity practices. Lawsuits aside, employing proper cybersecurity standards can give integrators a competitive advantage. With the proliferation of hacks, malware, and ransomware, integrators that can ease their client's cyber-woes are already a step ahead. By choosing to work with cybersecurity-focused manufacturers who provide clients with vulnerability testing and educate end users on best practices, integrators can not only thrive but find new sources of RMR. Education, collaboration and participation are three pillars when tackling cybersecurity from all angles. For dealers and integrators who have yet to add cybersecurity services to their business portfolios, scouting out a strategic IT partner could be the answer. Unlocking countless opportunities Becoming educated on the topic of cybersecurity and its importance for an organisation is the first step Physical security integrators who feel uncomfortable diving headfirst into the digital realm may find that strategically aligning themselves with an IT or cyber firm will unlock countless opportunities. By opening the door to a partnership with an IT-focused firm, integrators receive the benefit of cybersecurity insight on future projects and a new source of RMR through continued consulting with current customers. In exchange, the IT firm gains a new source of clients in an industry otherwise untapped. This is a win for all those involved. While manufacturers, dealers and integrators play a large part in the cybersecurity of physical systems, end users also play a crucial role. Becoming educated on the topic of cybersecurity and its importance for an organisation is the first step. Commonplace cybersecurity standards Below is a list of commonplace cybersecurity standards that all organisations should work to implement for the protection of their own video surveillance solutions: Always keep camera firmware up to date for the latest cyber protections. Change default passwords, especially those of admins, to keep the system locked to outside users. Create different user groups with separate rights to ensure all users have only the permissions they need. Set an encryption key for surveillance recordings to safeguard footage against intruders and prevent hackers from accessing a system through a backdoor. Enable notifications, whether for error codes or storage failures, to keep up to date with all systems happenings. Create/configure an OpenVPN connection for secured remote access. Check the web server log on a regular basis to see who is accessing the system. Ensure that web crawling is forbidden to prevent images or data found on your device from being made searchable. Avoid exposing devices to the internet unless strictly necessary to reduce the risk of attacks.
In the next three years, software as a service ‘SaaS’ is likely to grow by around 23%. That’s according to reports by Cognizance. It’s growth rests on the adoption of cloud public, private and hybrid. Without the cloud applications can’t truly pervade an organisation, nor can operational or customer benefits be derived. But there’s no point in adopting the cloud if it’s not secure - the proliferation of SaaS demands security, none more so in a GDPR world. Large cloud environment But modern applications are difficult to secure. SaaS based, web, mobile, or custom made all work on different platforms and frameworks. It’s a headache managing all the APIs needed to automate and sync tools. This introduces risk. The greater the number of apps the broader the attack surface and therefore the greater the chance there will be blind posts. Keeping up to date with updates and new security policies is never easy There are also added hazards. Applications are always changing. Keeping up to date with updates and new security policies is never easy, but especially hard in a large cloud environment. Failure to adopt changes puts the organisation and customers at further risk. But the biggest obstacle is keeping applications and APIs out of harm’s way. It’s a near on impossible task when attack methods and sources are constantly changing. More advanced threats To be specific there are four emerging challenges when it comes to protecting apps. Firstly, managing the good and the bad bots and spotting which is which, secondly securing APIs as IoT adoption intensifies, thirdly the relationship between securing apps and DevOps and ensuring ownership of security, and finally denial of service attacks that use newer tactics such as brute force. Basic security hygiene dictates that security teams refer to the OWASP Top 10. It’s considered the ‘ten commandments’ in security circles, providing a starting point for ensuring the most common threats and vulnerabilities are managed, detected and mitigated. Web Application Firewalls also come into the fray with guidance on testing for the ways hackers exploit vulnerabilities. However, though the basics are good to have in place, there are always more advanced threats to take care of. Bots being a big one. Bot management The more sophisticated bots will go as far as to mimic human behaviourAstonishingly about half of internet traffic is bot generated. Half of it is from bad bots. Discerning the good from the bad isn’t easy though and explains why around 80% of organisations can’t make a clear distinction between the two. Bad bots can do a lot of damage like take over user accounts and payment information, scrape confidential data, or hold up inventory and skew marketing metrics. The more sophisticated bots will go as far as to mimic human behaviour and bypass tools like CAPTCHA and even device fingerprinting based protection ineffective. Securing APIs Then there’s the complications derived from machine-to-machine and internet of things (IoT) communications. The more integrated ‘things’, the more data there is, the more events there are report on, and the more activity there is reliant on APIs to make the ‘things’ useful and agile. That’s what makes them a target and the threats to API vulnerabilities include injections, protocol attacks, parameter manipulations, invalidated redirects and bot attacks. There’s the risk that business will grant access to sensitive data, without inspecting nor protecting APIs to detect cyberattacks. There’s the risk that business will grant access to sensitive data, without inspecting nor protecting APIs to detect cyberattacks Denial of service (DoS) You might think there’s little to add to the swathes of denial of service warnings. Yet when businesses are still being targeted and feeling the ill effects it’s worth mentioning again that different forms of application-layer DoS attacks are still very effective at bringing application services down. Even the greatest application protection is worthless if the service itself can be knocked down This includes HTTP/S floods, low and slow attacks (famous examples being Slowloris, LOIC, Torshammer), dynamic IP attacks, buffer overflow, Brute Force attacks and more. The IoT botnets are the culprits and have made application-layer attacks so popular that they have become the preferred DDoS attack vector. Even the greatest application protection is worthless if the service itself can be knocked down. Continuous security It may seem easy to say but for modern DevOps, agility is valued at the expense of security. We see time and again examples of where development and roll-out methodologies, such as continuous delivery, mean applications are exposed to threats each time they are modified. There’s no doubt it is extremely difficult to maintain a valid security policy and protect sensitive data in dynamic conditions without creating a high number of false positives. But we now find that this task has gone way beyond the capability of humans. Organisations now need machine-learning based solutions that map application resources, analyse possible threats, and create and optimise security policies in real time. Reaching this level in security planning should be a big wake-up call that security automation is an essential not a nice to have. Running security plans The board needs to know that investment is critical to protect their profits It’s critical that the security solution your company adopts protects applications on all platforms, against all attacks, through all the channels and at all times. The board needs to know that investment is critical to protect their profits. As such there are six things they need to know: Application security solutions must encompass web and mobile apps, as well as APIs. Bot management solutions need to overcome the most sophisticated bot attacks. DDoS mitigation must be an essential and integrated part of application security solutions. A future-proof solution must protect containerised applications, severless functions, and integrate with automation, provisioning and orchestration tools. To keep up with continuous application delivery, security protections must adapt in real time. A fully managed service should be considered to remove complexity and minimise resources. No amount of human power will beat the bots. That last point is the most critical. Skill is essential in designing and running security plans and policies that work. But the plans can’t be executed without automated tools. There are just too many decisions to make in a split second. Combining both is the path to an effective app protection strategy and a stronger brand to boot.
The threat of drones is a growing concern around the perimeter and in the airspace surrounding airports. According to a UK Airprox Board report, the number of times a drone endangered the safety of an aircraft in the UK airspace rose more than a third in 2018 compared to the year before. The highest-profile recent drone incident was at UK’s Gatwick Airport, where a drone sighting last December triggered a three-day shutdown of the UK’s second busiest airport, disrupted the travel plans of 140,000 people and affected 1,000 flights. Unauthorised drone activity And there have been other recent incidents of drone disruptions at airports: At Heathrow Airport in January 2019, flights were temporarily stopped for about an hour ‘as a precautionary measure’ after a drone was reported. The UK Airprox Board recorded 39 dangerously close drone encounters at Heathrow in 2018. In the U.S., flights into Newark Liberty International Airport were disrupted for about 90 minutes in January after a drone sighting. Dubai International Airport, the world’s busiest for international travel, closed its airspace for about 30 minutes in February due to suspected unauthorised drone activity. In March and again in May, air traffic at Frankfurt Airport in Germany was grounded due to drone sightings – for about 30 minutes in the first instance and about an hour in the second. Drone detection systems Security has a role in preventing drone incidents, although pilots often report them Security has a role in preventing drone incidents, although pilots often report them. At Gatwick, the initial reports of a drone over the airfield came from airport security officers. After the incident, the UK government rushed through legislation to enlarge the drone exclusion zones around airports to a maximum of 5 km (up from the previous 1 km). In the U.S., the exclusion zone around airports is a radius of about 5 miles, and even more in sensitive areas such as the National Capital Region around Ronald Reagan Washington National Airport, where restrictions are 15 to 30 miles. Airports in the U.S. are allowed to deploy drone detection systems but may not use counterdrone technology (such as shooting down the drones), which is reserved for the Justice Department and Homeland Security. Dedicated new technology “News that drone threats to aircraft are increasing should come as no surprise,” says Simon Barnes, Business Development Manager – Airports Europe for Genetec. “Recent reported incidents are just the tip of the iceberg. As drones become increasingly ubiquitous – both from hobbyists and their growing use in professional arenas – we can expect to see many more incidents.” From speaking to airports across the world, Barnes has learned that two of the most pressing challenges they face are how they secure their perimeters (as intruders become increasingly sophisticated) and identifying ‘Friend from Foe’ as operational needs must be maintained. “When it specifically comes to drone detection, the short-term temptation can be to introduce a dedicated new technology to address this specific threat,” he commented. More comprehensive response We need to work with technology, not against it, in order to ensure public safety and security" “However, the last thing a functioning airport needs is an independent system that isn’t unified with all of the other security measures in place. Only when the data from all of these inputs is visualised in one place can an airport begin to make sense of its environment and enable a fast and efficient response to evolving challenges such as the insider threat and malicious drone activities. We fully expect airports to respond to this changing landscape, to help ensure a more comprehensive response.” Philip Avery, Managing Director of Navtech Radar, adds: “In today's current climate of increased national threats, we need to work fast to keep up with modern risks. However, creating new, complicated laws open to misinterpretation or enforcing a complete ban on privately owned drones seem like Luddite solutions that undermine the potential of innovative technology. We need to work with technology, not against it, in order to ensure public safety and security.” Help mitigate risk Navtech Radar sells the AdvanceGuard system for drone detection. Tavcom Training, part of the Linx International Group, has responded to requests from the security industry for expert training in order to be better prepared for and mitigate against the threat of Unmanned Aerial Systems (better known as drones). The company offers a two-day Drone Detection classroom-based course for £375+VAT. Our drone detection course gives security professionals advice from experts" “The responses to the [recent] airport drone attacks were played out in the spotlight, with much public debate regarding the seeming lack of a pre-defined plan of action to prevent or contain such an incident,” explains Sarah Hayward-Turton, Sales and Marketing Director at the Linx International Group. “Our drone detection course gives security professionals advice from experts in drone technology, to help mitigate risk and implement countermeasures to thwart unauthorised drone activity.” The course will be offered again in November 2019 and in February 2020.
Krowd is an app that connects people together based on geography; that is, if they are at the same place at the same time. Users sign into the app using the local WiFi, identify themselves by username, and are placed immediately in a group chat comprising anyone else at the location who has signed into the app. An enhancement of the Krowd app, known as Krowdsafe, leverages the technology to achieve and promote security and safety. Specifically, Krowdsafe enables users to interact directly with security personnel at a public place to report any crimes or security infractions and to enable rapid response. Think of it as “crowdsourcing” security – the app provides more eyes and ears to keep a venue safer. In effect, it enables each of its users to be an extension of the security presence at a venue or event. Krowdsafe improves crowd resilience. “Crowdsourcing” security – the app provides more eyes and ears to keep a venue safer Krowdsafe security app Krowdsafe also opens a channel of communication for the security team to provide ad-hoc security information reminders or messages. Krowdsafe can be used at a variety of venues, including stadiums, transport hubs, office blocks, retail malls, college campus and major events organisers. The app does not access identities, violate privacy, or track the movements of users. Other app users only know the information fellow users disclose. Still, group chats, one-on-one engagement, and other social media interactions can ensue, whether about a favourite football team or the excitement of a rock concert. The system fosters digital engagement that centers around a physical space. Krowdsafe applies those capabilities to promoting better security. Enhancing crowd safety and management The elements of Krowdsafe beat out 67 competitors to win the Defence & Security Accelerator Competition to Innovate Crowd Safety, launched by the UK Home office after terror events in 2017. Key areas of interest in the competition were to improve the detection of threats from explosives and weapons within a range of crowded places with high footfall and so reduce the chance of future attacks. Krowdsafe provides a prioritised, readily accessible and simple way for members of a crowd to communicate with a security team charged with keeping them safe. The £250,000 government award has helped the product move forward commercially at a faster pace. Krowdsafe app does not access identities, violate privacy, or track the movements of users Krowdsafe users can tap a red button, prominent on the Krowd app, that says “Report.” They may then choose from a listing of common threat types – from suspicious activity or unattended activity to medical emergency or fire services. The list is configurable by venue and corresponds to any specific threat models. The list corresponds to the nature of any situation security wants to address, such as “anti-social behavior” at a football club. Users in the crowd can anonymously report racist chanting, for example. In a children’s sporting event, the app can be used to facilitate lost-and-found children. If a child gets lost, a user can share a photo with the security team, who can alert the “public” (other Krowdsafe users) and find the child within minutes or seconds. Encrypted identifier code A user taps the “Report” button, selects an issue, and an alert goes directly to the security team A user taps the “Report” button, selects an issue, and an alert goes directly to the security team, who can respond because they have the encrypted identifier code from which the message came. For that point, the security team communicates one-on-one with the user, who can then choose to share their current location with the security team to facilitate response. (The “legitimate interest” of knowing the location negates any privacy concerns.) Once location is enabled, the security team can follow the precise positioning of threats on a map, using GPS and other technologies, or even on a three-dimensional digital map of a multi-story building. Another security benefit of Krowdsafe is prevention. Event organisers and venue managers can promote the use of Krowdsafe on posters or in announcements throughout the venue. Additional eyes and ears are the equivalent of CCTV coverage on every inch of a venue and use of the system makes the environment more hostile to mischievous, malicious and/or terrorist activity. In effect, bad guys will go somewhere else. Enhancement to Krowd app Krowdsafe is an enhancement to the Krowd app, which has been around for a couple of years and is available in app stores for iOS and Android. The app approximates in the digital world the experience of being a stranger in the crowd in the real world. Users can join a conversation based on their username, and then disclose to the crowd whatever they wish (or not). Event managers/organisers can promote hashtags to help identify others in the crowd (such as #ManUnited to identify fans of the same football team). In general, users can identify themselves (voluntarily) according to common interests using hashtags. “Krowd is a group chat that connects people together at the same place at the same time in a group, but without anyone having to disclose personal information,” says Geoff Revill, Managing Director, Krowdthink Ltd. “You have a digital presence in the same place with other people at the same time.” Wireless connectivity Users connect initially into the system through WiFi, access to which serves to approximate presence at a venue Users connect initially into the system through WiFi, access to which serves to approximate presence at a venue. Once someone signs in, information about them is merely a grouping of “hash” numbers, which are used to identify them as they communicate with others in the location. However, the “hashing” cannot be hacked to find a user’s location, thus ensuring greater privacy. Because Krowd does not collect personal data (which is a revenue source for most social media companies), the company generates revenue by providing the service to venue owners who wish to interact with and manage a crowd. Data security Location data is considered sensitive under General Data Protection Regulation (GDPR), and tracking locations can help to identify where someone lives, works, who they associate with, etc. By not tracking location, Krowd avoids the related privacy issues. After initially signing in on WiFi, Krowd communications can also use 2G, 3G and other cellular networks in addition to WiFi. Addressing privacy concerns is essential to encouraging involvement in the Krowd app, and in Krowdsafe. “If you want people to participate in keeping the crowd safe, you have to get their trust and respect them, that’s a building block behind the behavioral science,” says Revill. By not tracking location, Krowd avoids the related privacy issues Privacy protection Because Krowd users remain anonymous (except for the information they choose to share), user data is not collected (and/or sold or used for future marketing purposes). Krowd’s paying customers are event venues and public places that provide the Krowd service and can promote their commercial messages or provide other information to their populations while on site. Krowdsafe can provide immediate security benefits to a venue. Even if only 25 staff members use the app in a given location, for example, that’s 25 more sets of eyes and ears to help the security department. In a retail mall, if the staffs of 200 tenant businesses use the app, that’s another 500 or so people watching out for security. Among the general public, use of the app can be promoted in customer newsletters, or by posting group discussions on big screens around a venue. Wide marketing scope It enables members of a crowd to report any broken doors, water leaks or blocked toilets Security is a secondary benefit for some Krowd users, who are drawn to the app because of marketing opportunities, such as the ability to provide discounts or promotional offers to customers while they are on site. The app also encourages social media interaction, while maintaining the venue’s ability to “manage” the crowd by moderating any discussions. The Krowd app also provides management benefits to a venue. For example, it enables members of a crowd to report any broken doors, water leaks or blocked toilets. In general, the app helps to promote a better brand experience for the customer. Incident management One of the UK government’s concerns about Krowdsafe was its possible use by terrorists or other to cause incidents in a public venue. Think of the case of Olly Murs, a U.K. singer, whose mistaken tweets about hearing gunshots caused a brief panic at a department store on a busy shopping day. Might Krowd be uses similarly by a terrorist or other evil-doer to cause chaos or a distraction? No, says Revill, who points to a higher level of control over content exchanged in Krowd versus Twitter, for example. The security team can censor content or limit its propagation. They can also disable or block a user from communicating on the app. Messages containing dangerous or troubling content, such as racist terms, can trigger alerts to enable security teams to respond quickly.
As political winds present new challenges for Chinese companies doing business in the U.S. market, the countdown is under way to implementation of a ban on sale of Chinese manufacturers’ video surveillance products to the Federal government. Some good news is a delay enacting the wider-reaching “blacklist” aspects of the ban. Meanwhile, possible sanctions to prevent U.S. manufacturers from selling components to Chinese companies are posing immediate public relations difficulties – and the possibility of eventual more tangible ones. Chinese ban imposed by U.S. government The “Chinese ban” provision [[Paragraph (a)(1)(a) of section 889 of Title VII of the National Defense Authorisation Act (NDAA) for FY 2019] prohibits Federal government procurement of “equipment, systems, or services provided by specified entities.” The “specified entities” are Huawei Technologies Co., ZTE Corp., Hytera Communications Corp., Hangzhou Hikvision Digital Technology Co. and Dahua Technology Co. Hikvision and Dahua are two of the largest manufacturers of video surveillance equipment, and Huawei manufactures HiSilicon chips widely used in video cameras. NDAA specifies that the ban be implemented within a year of the law taking effected The “Chinese ban” provision is an open Federal Acquisition Regulations (FAR) Case, and a proposed FAR draft rule is due in early June. NDAA specifies that the ban be implemented within a year of the law taking effected (signed by President Trump on August 18, 2018). Blacklisting integrators that sell Chinese products Implementation of a “blacklist” provision has been spun off into a separate FAR Case, and enactment has been delayed allowing time for public comments on its ramifications. The provision [Paragraph (a)(1)(B) of section 889 of Title VII of the National Defense Authorisation Act (NDAA) for FY 2019] addresses “entities that use covered equipment.” As it relates to the video surveillance market, this provision has been interpreted to mean, for example, that an integrator that sells Hikvision equipment to anyone (e.g., to a small retailer) would be banned even from selling non-Hikvision equipment to the U.S. government or ‘recipients of Federal loan or grant funds.’ Obviously, this represents a broader impact on the industry compared to the Chinese equipment sale ban. The government’s stated reasons for the delay include concern about a dramatic reduction in the available industrial base Reduction in available industrial base The government’s stated reasons for the delay include concern about a dramatic reduction in the available industrial base (including small business suppliers), who will no longer be able to sell to the government, either because their non-government business is more valuable, or due to the cost of the potential regulatory burdens associated with compliance. Another concern is that Federal grant recipients in rural areas may be ‘disproportionally impacted … due to the limited number of market options in rural areas.’ The delay will allow time for a public meeting to solicit input on the proposed rulemaking The delay will allow time for a public meeting to solicit input on the proposed rulemaking. In fact, the Department of Defense (DoD), General Services Administration (GSA) and NASA (National Aeronautics and Space Administration) are hosting a public meeting on July 19 from 9 a.m. to 3 p.m. at the Department of Interior (DOI) Auditorium in Washington, D.C. Interested parties may also attend virtually via the Internet. NDAA ban on Chinese technology, equipment Furthermore, a proposed rule of implementation will be published, followed by a second public meeting. The Office and Management and Budget will solicit feedback on proposed changes to existing grants and loans and consider public comments and feedback prior to finalising changes. The White House has sent a legislative proposal to Congress to "adjust certain implementation deadlines to allow for additional stakeholder engagement." The Federal Acquisition Security Council would be tasked with submitting a report “containing a discussion and recommendations regarding any changes required for effective implementation of that section.” Do these processes represent hope for leniency? Hikvision targeted in ban The NDAA ban is one of several issues facing Chinese companies in the U.S. market The NDAA ban is one of several issues facing Chinese companies in the U.S. market. Another is snowballing backlash about the involvement of surveillance companies in human rights abuses at detention camps in the Xinjiang region of China. For example, a number of Congressmen and Senators have sent a letter asking the U.S. State Department and Treasury to impose sanctions, export controls and financial disclosures to counter the human rights abuses. In response, Hikvision has retained human rights expert and former U.S. Ambassador Pierre-Richard Prosper to advise the company regarding human rights compliance. According to a company spokesperson: “Hikvision takes these concerns very seriously and has engaged with the U.S. government regarding all of this since last October.” (See Hikvision USA’s full statement here.) Furthermore, Hikvision expressed optimism at the ISC West trade show. The Trump administration has also singled out Hikvision and is considering seeking limits on the video surveillance giant’s ability to buy American technology, similar to a ban already implemented against chipmaker Huawei. HiSilicon chips, manufactured by Huawei, currently run millions of security cameras across the United States, and several video camera manufacturers are rethinking their use of HiSilicon chips in wake of the ban.
The Savelberg nursing home has implemented smart domotics to provide elderly people affected by dementia with a wider range of movement. Depending on individual abilities, residents can move freely within three living zones. Savelberg has chosen the Conview Care solution from Leertouwer, which uses MOBOTIX cameras. Integrating residential and care services Savelberg in Gouda is part of Zorgpartners Midden-Holland. Zorgpartners is a full-service organisation offering diverse residential and care options for elderly people in the Central Holland region. A lot of attention is paid to integrating independent living and care provision.Conview Care is a complete care solution for organisations that wish to improve their processes with the help of technology One of the fifteen centres, Savelberg is managed by Irene Feenstra, who said: “We have been investing for years in care for elderly people affected by dementia in order to increase their quality of life. In late 2014, prior to commencing the planned renovation of two sections that house elderly people affected by dementia, we started looking for a new call-for-assistance system. "Zorgpartners Midden-Holland have been using the IQ Messenger communication platform for some time, which is one of the reasons why, after comparing several solutions, we decided on Conview Care from Leertouwer.” Conview Care is a complete care solution for organisations that wish to improve their processes with the help of technology. It stands out in the market due to its open integrability, vendor-neutral technology, and ease of management. Video and audio care solution As soon as a resident ventures outside their allowed living zone, the care givers are notified through a message on their smartphone" "Here at Savelberg, the care solution includes video surveillance, sound and motion detection and electronic wristbands", says Jasper Coppes, Care & Technology specialist at Leertouwer. "This combination automatically informs the staff if one of the residents exits the approved living zone. "High resolution Q25 MOBOTIX cameras function as smart video and audio sensors. In addition, an infrared ring developed by Gold-IP is provided thus allowing for night-time surveillance. This naturally happens with the consent of the customers or their direct family, and without saving any images." "Each residence is equipped with a smart sensor with camera which automatically sends a message once a resident gets out of bed," says Feenstra. "If the person returns to bed after going to the toilet, there is no problem and nobody needs to go and check on them. If said resident needs help, the care giver in charge notices immediately, enabling them to react adequately." 24/7 wander detection Using the Conview Care solution, Leertouwer has created three living zones for Savelberg, allowing for 24/7 wander detection. The innermost zone consists of the floor where elderly people affected by dementia live. Within this zone, they can move with a greater feeling of freedom, as the previous boundary using air-lock doors has been removed from near the elevator. The second living zone consists of the entire building with nine floors and all shared areas, while the third zone has an additional open terrace and garden. "Since we removed all physical boundaries our dementia patients have visibly thrived," says Feenstra. "As soon as a resident ventures outside their allowed living zone, the care givers in charge are notified through a message on their smartphone. If a resident leaves the outermost zone and thus our premises, we can immediately bring him or her back.”We plan to work with Leertouwer to equip all flats with Conview Care and smart MOBOTIX cameras over the coming years." New domotics give more freedom Although Feenstra prepared a business case for the new solution in late 2014, the greater freedom for all residents and the staff are more important than financial savings. "Our employees no longer need to do unnecessary night-time rounds which may disturb the sleep of residents, but can nevertheless immediately intervene if there really is a problem. Moreover, they feel that the new domotics ensures a lighter and happier atmosphere in the ward, which helps them enjoy their work more. "Approximately 40 flats over two floors have currently been equipped with a MOBOTIX Q25 camera connected to Conview Care. Until now, they have been working flawlessly. Implementing them was easier than expected and our care givers are also remarkably enthusiastic about and happy with them. They perceive it as a new way of working which increases the well-being of our residents. "Given these positive experiences, we plan to work with Leertouwer to equip all flats with Conview Care and smart MOBOTIX cameras over the coming years."
When it comes to securing a residential care home, there are no second chances. You need access control you can trust. In Pamplona, the Casa de la Misericordia care home put its trust in SMARTair™, advanced wireless access control from ASSA ABLOY. Caring for elderly residents Caring for vulnerable or elderly people presents a unique set of security challenges. Crucially when it comes to access control, residents may find it difficult to adapt to new or complex technology. Yet at the same time, an advanced system can hugely benefit this client group. Access control that feeds back to site managers in real time can directly impact quality of care, enabling staff to respond to incidents as soon as they arise. Residents aren’t the only ones that use a care home’s access system. Staff, volunteers and visitors must also be kept safe And, of course, residents aren’t the only ones that use a care home’s access system. Staff, volunteers and visitors must also be kept safe. What’s needed is a system that is both easy to operate and equipped with advanced access control features — a system like SMARTair™ Wireless Online. Flexible and expandable system To assist in the day-to-day care of over 500 residents, Pamplona’s Casa de la Misericordia had a specific set of demands for its new access system. Real-time control over the premises was essential in giving the residents the care they need, 24/7 and 365 days a year. “In a residence like ours it is critical to have real-time management that allows us to interact with a door at any time,” explains Ernesto Serra, Facility Manager at Casa de la Misericordia. The system also needed to be flexible and expandable, so it could be installed in 2 phases, starting with a new build before moving on to a building dating to the 1930s. Advanced wireless technology suited to retrofitting in an old building was another must-have: the older building has large doors and walls up to 1m thick. The new system needed to be flexible and scalable, so staff could manage access to 2 separate buildings from the same control point, amend access rights instantly, and tailor access privileges to the profiles of a varied set of site users, including staff, residents, volunteers, visitors and emergency workers. In a care-home environment, SMARTair™ upgrades security and convenience for both administrators and residents. SMARTair™ Wireless Online SMARTair™ Wireless Online met every requirement. With the 2-stage project complete — including 650 additional SMARTair™-enabled doors in the old building — access to the whole Casa de la Misericordia is managed from one control panel. Because SMARTair™ battery-powered components are fitted without the need for electric cabling, installing the system in a building with thick walls and doors was no problem. Installation was also quick, and minimised disruption to the day-to-day operation of the home. “A wireless solution that allows us to install access control without wiring up the buildings is a big advantage, the system has adapted to our present and future needs,” says Ernesto Serra. Remote management In a care-home environment, SMARTair™ upgrades security and convenience for both administrators and residents. With SMARTair™ Wireless Pro Online, system administrators can open any door remotely, without even being present at the premises. So, if there’s an on-site emergency, a security manager can open a door for any member of staff, even doors for which staff don’t usually have access permissions. It’s also easy to configure the system to detect use of an internal escutcheon handle. If a resident operates their room handle, the SMARTair™ system registers an event in real time, and can send an alert to security or care staff. With this feature, residents have the independence to come and go as they please, while those responsible for their care remain updated on movements. If a SMARTair™ card is lost, it takes a couple of click to cancel it. The costs, risks and inconveniences a mechanical key system have been eliminated A SMARTair™ Wireless Online installation also allows administrators to amend access rights on-the-go, so users can update their permissions without having to visit an access control point, cutting wasted staff time. SMARTair™ enables administrators to tailor fine-grained levels of access to the main entrance, drug and medicine rooms, residents’ private rooms, and any other configuration needed, for any individual. Practical advantages SMARTair™ practical advantages include battery-powered escutcheons and cylinders to fit wood, glass, emergency exit and fire-resistant doors, barriers, elevators, and more. The escutcheons can all be delivered with an antibacterial coating, for improved hygiene. Plus, there is a wide range of credentials, allowing every individual to open doors in the most convenient way. So, patients can carry a bracelet and tag for easy door opening. Managers can use the SMARTair™ app to open doors instantly from any Apple, Android or Windows smartphone. For staff, a standard RFID smart card is often the most convenient solution. The system also supports PIN and card+PIN multi-authentication, for an extra layer of security. At this Pamplona care home, SMARTair™ has provided a major security upgrade on mechanical keys. If a card is lost, it takes a couple of click to cancel it. The costs, risks and inconveniences a mechanical key system have been eliminated. For more information on how SMARTair™ access control is helping to protect the care homes of the future, visit www.tesa.es/smartair-residentialcare
Complicated key management systems can detrimentally affect nursing care. Staff using older, mechanical key systems find it difficult to keep track of who has the keys. Searching for that person to gain access to controlled drugs can waste much of a nurse’s valuable time. Pharmacy managers at Queen Elizabeth Hospital, Birmingham (QE Birmingham), identified a better solution for secure, quick and convenient staff access to controlled medicines: the PROTEC2 CLIQ® electromechanical locking system from ASSA ABLOY group brand ABLOY. Encrypted electronic locking and identification PROTEC2 CLIQ® is a key-based access control system based on high-security mechanical disc cylinders combined with highly encrypted electronic locking and identification. ASSA ABLOY worked with medical equipment manufacturer Bristol Maid to supply QE Birmingham with 1,400 keys and 1,600 cylinders to improve medicine security at the hospital – further broadening the company’s experience in safeguarding access to healthcare environments across Europe. With CLIQ®, power to the cylinder is supplied by a standard battery inside every programmable CLIQ® key, so no wires are required, making it an ideal retrofit solution for doors, cabinets and mobile drug trolleys. Each employee can now carry a single, physically identical, programmable CLIQ® key that opens any CLIQ® cylinder for which the system has authorised its access. No CLIQ® cylinder can be opened without the key first being authorised by the software. Remote key management QE Birmingham’s new PROTEC2 CLIQ® system also allows for remote key management. Comprehensive audit trails for locks and padlocks are available on demand, so chief pharmacists and nurse managers can instantly generate a report detailing who has accessed particular cabinets or drug trolleys at any time. It is easy to remove access permissions from lost or stolen keys using the admin software, or to amend the access permissions of any CLIQ® key. All these features are enabled by CLIQ® technology, and combine to substantially increase the security of controlled drugs — and to save nurses’ time. “Efficiency is also increased,” explains Aaron Ballard Ridley, healthcare sales specialist at ABLOY UK. “As each nurse has access to their own key with personalised access rights, they don’t have to waste time looking for who has the key to a particular cupboard.” “The message from all nursing staff is that patients are getting medicines much easier and in a more timely fashion,” says Inderjit Singh, Chief Pharmacist at QE Birmingham. “For us, the key return on investment is the quality of service we’re providing.”
People feel at home where they feel good and are familiar with the surroundings. The retirement village in the centre of Windisch in a park-like environment, is an ideal place to be for people in their third and fourth stages of life. The facility provides different types of living, support and care, plenty of variety and numerous opportunities to take part in group activities. EVVA inner code system Elderly residents with different residential options including care and support call Sanavita Alterszentrum Lindenpark their home. A pleasant and appealing atmosphere within and around the development is paramount – it goes without saying that security is also in the focus. In terms of locking systems owners opted for a combination of mechanical and electronic locking system: EVVA ICS and Xesar. Xesar: guaranteed healthcare Particularly healthcare facilities are highly sensitive areas that not everyone should have access to. A highly secure, yet flexible locking system is required to ensure access restrictions and simultaneously grant medical staff fast access to individual areas. You can flexibly grant and revoke access authorisations. As a result, exclusively authorised users are granted access. Consequently, the existing locking system at Alterszentrum Lindenpark was replaced by Xesar. Safeguarding medical cabinets The electronic solution now also secures medical cabinets including drawers containing toxic substances as well as refrigerated medical cabinets at the corresponding ward facilities. The Xesar wall reader as the updater unit at the main entrance guarantees fast security within the existing virtual network. Xesar wall readers in combination with electronic motorised cylinders (EMZY) have been installed in all outside doors. The project was managed by EVVA Rotkreuz and local EVVA Partner UTO Sicherheitstechnik AG took care of system installation. Securing residents’ properties “Securing the building towards the outside and securing residents’ properties was the primary aim”, Remo Breuss explains, EVVA’s head of sales in Switzerland. “Exclusively authorised persons must have access to medical areas. Xesar can record a precise protocol showing who has access to what and when. The ICS mechanical locking system has also been integrated. "The vast number of different user groups was a particular challenge. The project also required plenty of expertise to comply with the requirements for an escape route concept as per statutory stipulations. The combination of electronic and mechanical locking system was the ideal solution for Alterszentrum Lindenpark.” EVVA technology in the facility 502 ICS cylinders 415 Xesar combi keys 21 e-half cylinders 56 e-escutcheons 162 e-handles 14 wall readers 1 updater unit
The City International Hospital (CIH) is a new multi-specialty hospital located within the Binh Tan district in Ho Chi Minh City, Vietnam. Located in the International Hi-Tech Healthcare Park, CIH features the latest medical technology and imaging equipment. With a large volume of visitors anticipated at the hospital every day, the need for a best-in-breed surveillance solution was a high priority from the onset of the project. To fulfill this requirement, hospital administrators turned to Citek Corporation, a technology integrator located in Ho Chi Minh City. IP surveillance with Arecont megapixel cameras The need to secure CIH by maintaining the highest levels of situational awareness was a primary design objective for the new video surveillance system. To achieve this goal, Hoa Lam’s management team worked together with Citek’s technical personnel to design and install a superior video surveillance system. The decision to deploy an IP surveillance solution featuring Arecont Vision megapixel cameras was based on superior functionality and image quality, ease of use, and the ability to manage the system centrally or remotely. “We always rely on the quality of Arecont Vision® cameras”, says Mr. Thomas Tran, CEO of Citek Corporation. “Our experience with Arecont Vision® has made them our first choice for every large project because of their exceptional performance and image quality.” Situational awareness both day and night Citek became an Arecont Vision® installer in Vietnam in 2009, and installation of the video surveillance system was a smooth process by the experienced integrator. The video surveillance system at CIH is monitored on a local network, which includes a main server and two client systems. There are approximately two hundred Arecont Vision cameras installed at the CIH facility to date There are approximately two hundred Arecont Vision® cameras installed at the facility to date, including approximately one hundred SurroundVideo® 360° AV8365DN 8 megapixel (MP) panoramics and 35 SurroundVideo® 180° AV8185DN 8 MP panoramic cameras. These high-performing cameras deliver exceptional situational awareness in both day and night lighting conditions. Additionally, there are approximately 60 Arecont Vision® MegaVideo® AV2115DN compact day/night megapixel cameras installed at key locations which are operational 24/7. “The quality of Arecont Vision® cameras more than satisfies our requirements for image quality,” said Mr. Lai Voon Hon, General Director of Hoa Lam-Shangri-La. “The system is working very well for us and Arecont Vision® is extremely responsive to our needs.” Substantial savings, superior coverage The CIH management team carefully evaluated their long-term return on investment (ROI) comparing IP and analogue surveillance system solutions. Since a smaller number of Arecont Vision® megapixel cameras provide superior area coverage to conventional cameras, substantial savings are derived. This includes reducing the number of cameras, cables, poles, and housings plus the requirement for less ongoing maintenance and fewer VMS licences. Additional savings are derived from the reduction in manpower needed to watch video feeds and guard the facility. Beyond the financial benefits, CIH management recognises the intangible ROI achieved from maintaining high security, which makes the facility a safer place for patients, staff and visitors. “The International Hi-Tech Healthcare Park will be the first integrated healthcare development in Vietnam to provide a comprehensive healthcare environment employing high-tech medical equipment and a professional medical staff. Our new video surveillance system is an important element of that environment,” said Mr. Lai Voon Hon.
Healthcare facilities such as hospitals and general practitioner surgeries are locations that pose significant challenges for security managers with lots of activities needing to take place quickly, such as lifesaving treatments, while ensuring the protection of patients, staff and property. MOBOTIX intelligent video MOBOTIX intelligent video systems, using decentralised architecture, have proven a particularly good fit to solve many of these issues. Alongside traditional video surveillance, MOBOTIX uses smart sensors able to detect a wide range of things such as person leaving a room or a bed during the night; how often lights are turned on; as well as the heat and room temperature control. Information from biomedical sensors and devices can also be captured and displayed in real time to notify care providers. Seamless integration For example, an integrated TELUS broadband service or other infernal facility infrastructures can send alarm notifications via SMS, voice & video messages or simply triggering a beeper. The open application programming interface (API) and software development kits allows MOBOTIX devices to be seamlessly integrated into a range of audio, video and SIP devices plus healthcare industry specific Lab Information System (LIS) and Electronic Medical Records (EMR) systems: A truly healthy option.
Round table discussion
The definition of a standard is “an authoritative principle or rule that usually implies a model or pattern for guidance, by comparison with which the quantity, excellence, correctness, etc., of other things may be determined.” In technology markets, such as physical security, standards are agreed-upon language, specifications or processes that are used across the board by multiple stakeholders to enable easier interconnectivity and smoother operation of systems. We asked this week’s Expert Panel Roundtable: How are standards shaping change in the physical security market?
With the advent of online shopping, brick-and-mortar retail businesses are challenged to make transactions more convenient while enhancing the “experience” aspects that differentiate real-life shopping from the simpler route of clicking on a website. Technology is helping retailers create that differentiation, including technologies such as video systems, deep learning analytics and point-of-sale (POS) integrations that have evolved from innovation in the physical security market. For more insights, we asked this week’s Expert Panel Roundtable: What new security industry technologies are having an impact on the retail market?
Cybersecurity has become the ultimate buzzword in the physical security market. And it also represents one of the industry’s most intractable challenges. Several years ago, the problem with cybersecurity was lack of awareness among physical security practitioners. It’s now safe to say that awareness has increased. Everyone today talks about cybersecurity, but has it helped the larger problem? We asked this week’s Expert Panel Roundtable: Is greater awareness helping to increase the cybersecurity of physical security systems?