Government & public services security applications - Case studies

When UK families require assistance while caring for a loved one, they often turn to Bupa. This well-respected healthcare organisation offers residential and nursing care at over 120 homes and ten retirement villages. With its residents among the most vulnerable to COVID-19, Bupa knew it needed a way to quickly identify any ill staff members to keep residents safe. A Blue Prism digital workforce came on board to help. In fact, Bupa’s intelligent automation program was so impactful, i...

One of the largest pharmaceutical companies in the world, headquartered in Switzerland, has products available in 155 countries and employs approximately 110,000 worldwide. The company is a proven leader in investing in research and development, and, in 2020, was ranked in Fortune magazine’s Most Admired Companies Pharmaceutical Industry list. This global pioneer has been utilising IntSights for the last two years in various capacities, including detection and remediation of data exposure...

goto.energy is a trusted supplier of green energy to the UK domestic market, and they pride themselves on offering customers transparent, sustainable value for money. Though a relatively new contender in the energy market, they’ve had an advantage. With no legacy system in place, goto.energy can take a digital-first approach, build their business around intelligent automation and attract outside investment. Challenge to address scalability Unlike other energy companies that ha...

KFM is a wholly-owned subsidiary of King’s College Hospital NHS Foundation Trust in the UK. Acting as its commercial arm, KFM was created by the Trust to provide it with a broad range of medical support services, such as procurement of supplies and equipment, supply chain management and outpatient pharmacy services. KFM aimed to increase efficiency by automating legacy processes, so they reached out to Blue Prism and deployed a digital workforce. Challenge As one of London’s...

“Intelligent automation is becoming increasingly embedded within our core operations – transforming the way we work and the things we’re able to do for our customers,” said Shane Kokoruda, Vice President of Enterprise Business Solutions. Four million people trust Eversource to supply their electricity, natural gas and water. As the largest utility in New England, Eversource’s priority is to provide safe, top-tier service to its customers and is always loo...

“We didn’t have any time to prepare; customers were already worried and asking for our help as soon as the Government announced the scheme. We knew there was no easy system solution to use so we knew we had to find an alternative response that we could deliver safely at pace for our customers when they needed us the most,” said Katie MarriottHead of Mortgage Services. For more than 145 years, Leeds Building Society has helped its members save and have the home they want....

A UK bank has been supporting British citizens for centuries. They know that COVID-19 has affected all of their customers but in different ways. The bank continues to look for new ways to lend a hand. A strong and longstanding intelligent automation program has allowed them to act quickly to help customers when new ideas arise. Challenge The economic effects of COVID-19 have created widespread financial stress. The bank wanted to help alleviate that stress for customers. Early in the...

The threat actor behind the SolarWinds attack, the Russian-based Nobelium, has orchestrated another successful vendor email compromise attack, this time targeting the United States Agency for International Development (USAID). According to the Microsoft Threat Intelligence Center (MSTIC), Nobelium compromised the USAID’s Constant Contact account, so as to send phishing emails that included links containing malware. Zero-day phishing attacks The incident highlights how zero-day, never-se...

The customer is involved in the distribution, warehousing, and shipping of retail merchandise for a Fortune 500 company.  As with most shipping/warehousing companies, they have a large lot that requires electronic, as well as manned, security to monitor activity within the perimeter of the property. Challenges with motion detection appliances A key element of the client’s perimeter security was dependent upon motion detection appliances connected to control that had been “jerr...

St. Anne’s Parish vestry wanted to upgrade from its failing local NVDR and CCTV security system, comprised of 14 low-resolution cameras throughout the two buildings’ interior and exterior. The staff requested five additional camera views bringing the total to 19. The vestry wanted to deploy Verkada 4K ultra-high-definition IP cameras that store video in the camera, requiring a fast and reliable IP network. However, given the building’s age, St. Anne’s could not remove an...

HID Global, a globally renowned company in trusted identity solutions, has announced that it has delivered a re-designed ePassport booklet and document issuance software to Estonia’s Police and Border Guard Board (PPA). The European country, known worldwide as a pioneer of electronic identity and services, recently issued the new passport booklet, making it possible for citizens to renew their travel documents to receive the new ePassport. HID ePassport solution “HID is proud to m...

Control room video walls provide the most versatile way to visualise and monitor multiple data sources and inputs simultaneously. This video wall case study showcases the power and flexibility of the Userful video wall controller software and video wall processor in a control room / Network Operations Center (NOC) environment. Monitoring operations Lightbound, a leading internet, voice, and data solutions provider in Indianapolis (USA) deployed an 8-display video wall in the Network Operations...

HID Global, a globally renowned company in trusted identity solutions, has announced that it has delivered re-designed ePassport booklet and document issuance software to Estonia’s Police and Border Guard Board (PPA). The European country, known worldwide as a pioneer of electronic identity and services, recently issued the new passport booklet, making it possible for citizens renewing their travel documents to receive the new ePassport. Technical ePassport specifications “HID is...

The Goffert Stadium, home to the N.E.C. football club in Nijmegen, Netherlands, was in dire need of an upgrade as its legacy security system had fallen into disrepair and was no longer fit for purpose. To tackle the issue, the football club worked with VideoGuard to deploy a Genetec system that could modernise security operations and support a phased evolution of infrastructure. The security challenge of the stadium The Goffert stadium’s original analogue security system had been instal...

As the details emerge on the ransomware attack that sent a major U.S. oil pipeline operated by Colonial Pipeline offline for a week, what Abnormal does know is that the likelihood the attack emerged from a malicious phishing email attack is extremely high. Ransomware attacks Recently, the U.S. Cybersecurity & Infrastructure Security Agency (CISA) tied the threat actors behind the attack, DarkSide, to prior phishing-related attacks as a way to deliver ransomware to their targets....

In August of 2020, one-year-old Mateo Montufar-Barrera was lounging in a stroller as his mother walked him around their Chamblee, Georgia neighbourhood. But their calm lunchtime walk was shattered when, at 12:30 p.m., a man pulled up next to them in a car, pulled out a gun, and kidnapped Mateo. Mateo’s kidnapping activated an AMBER Alert, a federal system designed to notify as many organisations and people as possible about urgent child abductions. All the investigators had to go on...

A Sports and Recreation Centre in Mexico was relying on an outdated security system that could no longer provide the required capabilities. The organisation decided to deploy a new IP solution to provide the safest facility for healthy recreation.  A center is a place where sports and culture come together to contribute to the physical, intellectual, and social development of the community. The organisation promotes honesty, diversity, and participation; ensuring everyone can contribute to...

The Toronto Transit Commission (TTC) wanted to upgrade the intercom system throughout its subway stations. However, during the planning process, the TTC discovered several obstacles that needed addressing. The agency wanted to upgrade its intercom system with IP devices but did not know how it would ensure a robust and effective local area network to support it. Given the unique characteristics of a subway station, re-cabling would be extremely expensive, disruptive, and time-consuming. Any di...

The largest gas station chain in the United States of America needed to upgrade its fuel pump’s POS terminals to meet EMV compliance standards. This is no ordinary gas station chain, as they have the largest convenience store (over 66,000 square feet) and the longest car wash (255 feet long) in the world. EMV Compliance EMV Compliance is a step towards combating fraudulent activity at fuel pumps by increasing payment security using a more secure chip-and-pin payment system.  As fue...

Michigan State University (MSU) was founded over 150 years ago. Today, over 10,000 academic and support staff serve more than 50,000 students. MSU was ranked by Times Higher Education as one of the top 100 universities in the world, and the top 8% of universities in the United States. To continue its commitment to world-class education, the university decided it was time to modernise its communication capabilities. MSU was relying on an outdated analog communication system that could no longer...

A subway system serving Southeast Asia needed to modernise from its aging analog CCTV system to new IP. The subway system includes over 150 stations connected by 135 miles of rail; facilitating over 5 million commuter trips on an average weekday. The passengers have come to expect a high level of quality and reliability as the transit system is one of the most reliable in the world; consistently achieving a 99.9% on-time rate. However, it was becoming increasingly complex and difficult to manag...

Juniper Communities is an assisted living network dedicated to fostering active bodies, engaged minds, and fulfilled spirits for their residents. However, communication was hard work for staff as the organisation was relying on an outdated and unreliable PBX phone system. To continue providing industry-leading services, the organisation decided it was time to modernise to a new IP communication solution. Environmental stewardship Juniper Communities understands the importance of preserving our...

The customer is involved in debt collection, mediation, and credit counselling. The client was in the process of expanding their office space, their infrastructure, and adding personnel.  They had a conventional video surveillance system in place and were looking to expand its footprint and functionality. An affordable video surveillance solution The primary difficulty with designing a comprehensive video surveillance solution lay in the fact that there are numerous obstacles (cubicles,...

The customer is involved in shipping and transportation at a local port, responsible for docking ships, offloading, storage, and distribution of cargo. Due to the nature of their business, coupled with the constraints and logistics of their physical geography, the property is tightly regulated as to who can, or cannot gain access. In addition to their internal regulations and protocols, they are subject to directives and requirements of the Department of Homeland Security along with the Departm...

A federal agency needed to improve communication capabilities in one of its iconic buildings. The institution decided to modernise from its aging digital phone system to a new comprehensive IP-based solution. However, the organisation was extremely concerned with the inevitable disruptions caused by ripping and replacing the existing voice infrastructure to support the new IP phones. To make matters worse, the building was constructed in the late 1,700’s and is considered a historical lan...

The Cruise Line Company has been a pioneer in the cruise industry for over 50 years. Today, guests travel the world while enjoying unparalleled amenities aboard its award-winning vessels. While at sea, guests can enjoy a unique and memorable dining experience at one of the many specialty restaurants onboard, and watch world-class musical performances, shows, and other entertainment straight from Broadway. Reliance on analogue surveillance equipment The organisation strives to provide the most...

One of the largest department store groups in Europe was relying on outdated analog security cameras and needed to strengthen its physical security measures. The retailer decided to modernise to an IP-based surveillance system in each of its retail locations to deter theft and provide better recognition capabilities. Modernisation phases  Given the number and immense size of each store, the project was going to be massive. The organisation decided to modernise its security system in two p...