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The safeguarding of premises through the monitoring of entrance and exit points has traditionally been a very manual aspect of security. Human operators have been relied on to make decisions about who to admit and deny based on levels of authorisation and the appropriate credentials. But the access control business, like many industries before it, is undergoing its own digital transformation; one where the protection of premises, assets and people is increasingly delivered by interconnected systems utilising IoT devices and cloud infrastructure to offer greater levels of security and protection. Modern access control solutions range from simple card readers to two factor authentication systems using video surveillance as a secondary means of identification, right through to complex networks of thermal cameras, audio speakers and sensors. These systems, connected through the cloud, can be customised and scaled to meet the precise requirements of today’s customer. And it’s the ease of cloud integration, combined with open technologies and platforms that is encouraging increasing collaboration and exciting developments while rendering legacy systems largely unfit for purpose. Remote management and advanced diagnostics Cloud technology and IoT connectivity means remote management and advanced diagnostics form an integral part of every security solution.Cloud technology and IoT connectivity means remote management and advanced diagnostics form an integral part of every security solution. For example, as the world faces an unprecedented challenge and the COVID-19 pandemic continues to cause disruption, the ability to monitor and manage access to sites remotely is a welcome advantage for security teams who might otherwise have to check premises in person and risk breaking social distancing regulations. The benefits of not physically having to be on site extend to the locations within which these technologies can be utilised. As an example, within a critical infrastructure energy project, access can be granted remotely for maintenance on hard to reach locations. Advanced diagnostics can also play a part in such a scenario. When access control is integrated with video surveillance and IP audio, real-time monitoring of access points can identify possible trespassers with automated audio messages used to deter illegal access and making any dangers clear. And with video surveillance in the mix, high quality footage can be provided to authorities with real-time evidence of a crime in progress. Comprehensive protection in retail Within the retail industry, autonomous, cashier-less stores are already growing in popularity The use of connected technologies for advanced protection extends to many forward-looking applications. Within the retail industry, autonomous, cashier-less stores are already growing in popularity. Customers are able to use mobile technology to self-scan their chosen products and make payments, all from using a dedicated app. From an access control and security perspective, connected doors can be controlled to protect staff and monitor shopper movement. Remote management includes tasks such as rolling out firmware updates or restarting door controllers, with push notifications sent immediately to security personnel in the event of a breach or a door left open. Remote monitoring access control in storage In the storage facility space, this too can now be entirely run through the cloud with remote monitoring of access control and surveillance providing a secure and streamlined service. There is much to gain from automating the customer journey, where storage lockers are selected online and, following payment, customers are granted access. Through an app the customer can share their access with others, check event logs, and activate notifications. With traditional padlocks the sharing of access is not as practical, and it’s not easy for managers to keep a record of storage locker access. Online doors and locks enable monitoring capabilities and heightened security for both operators and customers. The elimination of manual tasks, in both scenarios, represents cost savings. When doors are connected to the cloud, their geographical location is rendered largely irrelevant. Online doors and locks enable monitoring capabilities and heightened security for both operators and customers They become IoT devices which are fully integrated and remotely programmable from anywhere, at any time. This creates a powerful advantage for the managers of these environments, making it possible to report on the status of a whole chain of stores, or to monitor access to numerous storage facilities, using the intelligence that the technology provides from the data it collects. Open platforms power continuous innovation All of these examples rely on open technology to make it possible, allowing developers and technology providers to avoid the pitfalls that come with the use of proprietary systems. The limitations of such systems have meant that the ideas, designs and concepts of the few have stifled the creativity and potential of the many, holding back innovation and letting the solutions become tired and their application predictable. Proprietary systems have meant that solution providers have been unable to meet their customers’ requirements until the latest upgrade becomes available or a new solution is rolled out. This use of open technology enables a system that allows for collaboration, the sharing of ideas and for the creation of partnerships to produce ground-breaking new applications of technology. Open systems demonstrate a confidence in a vendor’s own solutions and a willingness to share and encourage others to innovate and to facilitate joint learning. An example of the dynamic use of open technology is Axis’ physical access control hardware, which enables partners to develop their own cloud-based software for control and analysis of access points, all the while building and expanding on Axis’ technology platform. Modern access control solutions range from simple card readers to two factor authentication systems using video surveillance as a secondary means of identification Opportunities for growth Open hardware, systems and platforms create opportunities for smaller and younger companies to participate and compete, giving them a good starting point, and some leverage within the industry when building and improving upon existing, proven technologies. This is important for the evolution and continual relevance of the physical security industry in a digitally enabled world. Through increased collaboration across technology platforms, and utilising the full range of possibilities afforded by the cloud environment, the manufacturers, vendors and installers of today’s IP enabled access control systems can continue to create smart solutions to meet the ever-changing demands and requirements of their customers across industry.
On November 2019 in Stockton, California, surveillance footage found that vandals shot out glass windows and doors in many places in a small business complex (FOX40). The intruders broke in only to leave with nothing, proving their intent was solely to vandalize the property. Meanwhile, it was reported that a trio of ATM thieves struck around 9 times across many different locations inside Brooklyn and Queens within just over a month in fall 2019 (ATM Marketplace). On average, the cost of vandalism to SMB is around $3,370 per incident (US Small Business Administration), including a staggering 692 vehicle vandalism claims per day. Likewise, the average cost of theft to SMB is about $300 per shoplifting incident and $1,500 per employee theft incident, which accounts for 38% and 34.5% of all theft instances, respectively (National Retail Security Survey). High-performance artificial intelligent systems can automate the monitoring tasks Vandalism and theft have proven time and time again to be inconvenient and deconstructively harmful towards SMB. However, these financial burdens can be prevented with the use of the right security system. AI-based security systems with Deep Learning contain many features that many SMB owners find advantageous in their pursuit to stop unwarranted and unwanted money loss. Intrusion and loitering detection The first of many features that can help with vandalism and theft prevention is Intrusion Detection. High-performance artificial intelligent systems can automate the monitoring tasks for high-risk sites to provide a high level of security and security personnel monitoring efficiency. Traditional intrusion detection systems detect objects based on size and location, but they do not recognise the type of objects. Now, Intrusion Detection (Perimeter Protection) systems with cutting-edge, built-in AI algorithms to recognise a plethora of different object types, can distinguish objects of interest, thus significantly decreases the false-positive intrusion rate. The more advanced AI-based systems, like those we offered at IronYun, enable the users to draw ROIs based on break-in points, areas of high-valuables, and any other preference to where alerts may be beneficial. Similarly, AI Loitering Detection can be used to receive alerts on suspicious activity outside any given store. The loitering time and region of interest are customisable in particular systems, which allows for a range of detection options. Advanced loitering detection software as such can detect and trigger real-time alerts for both people loitering and/or vehicles that are illegally parked in certain areas of interest. A benefit, which only certain advanced systems contain, is the ability to send trigger actions to 3rd-party systems in reaction to receiving an alert of loitering and/or intrusion detection. These trigger actions can be set to contact authorities immediately and/or trigger a scare tactic alarm or announcement to intruder/loiterer. Certain Face Recognition and License Plate Recognition software can record individual people/vehicles Face and license plate recognition In addition to the activity detection solutions, certain Face Recognition and License Plate Recognition software can record individual people/vehicles and use pre-configured lists to identify particular faces or plates that may be of interest, such as those in watchlists. These systems can also enable the users to upload images of faces not in the lists and search for them in the camera recording. For instance, if a person is detected several times loitering outside a store, one may save one of the detection photos into the watchlist, and set up an alert when said face is recognised again outside the building in the future. The alerts will help to deter and prevent vandalism or theft, and notify the authorities to the scene before the troublemaker completes the act. The main attributes of high-performance Face Recognition systems which maximise assistance with vandalism and theft management include: Face match rate > 90% with good camera angles and lighting. Processing multiple streams and multiple faces per image. Live face extraction and matching to databases of thousands of faces within 3 seconds. State-of-the-art AI security software with Deep Learning allows the user to no longer need to install special LPR camerasIf the watchlist individual is wearing a mask or their face is not in view of the camera, their license plate may be a good indicator. If a particular car is detected several times loitering in the parking lot or street outside a store, the user can set the alerts for such car to get notified in the future. With an AI solution like this, common street cameras should be equipped with LPR capabilities. So, state-of-the-art AI security software with Deep Learning allows the user to no longer need to install special LPR cameras. High-performance alert mechanisms A high-performance AI solution, in addition to having high accuracy, should be able to: Easily integrate with 3rd-party systems Work well with all ONVIF IP cameras including infrared and thermal ones (for Intrusion detection) Analyses video streams in real time and trigger alerts within a few seconds Send alerts to multiple VMSs, connect with signalling devices such as loud speakers or flashing lights Send email notifications to security staff and police departments Send notification on mobile device using AI NVR mobile app Maintains a record of all alerts to provide evidence of intrusion and loitering instances for police and insurance agencies. To assist in theft and vandalism prevention, AI-based security systems with deep learning will do all of the tedious work for you. Their low cost and high performance also make them the most accessible security solutions in the market with large return on investment. Stopping crimes is a difficult, ongoing challenge, but with the right AI software, business vendors and police departments can do so with more ease.
There’s a lot of hype around the term ‘digital transformation.’ For some, it’s the integration of digital technology into everyday tasks. For others, it’s the incorporation of innovative processes aimed at making business optimisation easier. In most cases, digital transformation will fundamentally change how an organisation operates and delivers value to its customers. And within the security realm, the age of digital transformation is most certainly upon us. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality. No longer are the cloud, Internet of Things (IoT) and smart cities foreign and distant concepts full of intrigue and promise. Enhancing business operations We’re increasingly seeing devices become smarter and better able to communicate with each other These elements are increasingly incorporated into security solutions with each passing day, allowing enterprises the chance to experience countless benefits when it comes to enhancing both safety and business operations. The term ‘connected world’ is a derivative of the digital transformation, signifying the increasing reliance that we have on connectivity, smart devices and data-driven decision-making. As we become more familiar with the advantages, flaws, expectations and best practices surrounding the connected world, we can predict what issues may arise and where the market is heading. We’re increasingly seeing devices become smarter and better able to communicate with each other through the IoT to achieve both simple goals and arduous tasks. Within our homes, we’re able to control a myriad of devices with commands (‘Hey Google...’ or ‘Alexa...’), as well as recall data directly from our mobile devices, such as receiving alerts when someone rings our doorbell, there’s movement in our front yard or when a door has been unlocked. Analytics-driven solutions The focus is now shifting to the business impacts of connectivity between physical devices and infrastructures, and digital computing and analytics-driven solutions. Within physical security, connected devices can encompass a variety of sensors gathering massive amounts of data in a given timeframe: video surveillance cameras, access control readers, fire and intrusion alarms, perimeter detection and more.As the data from each of these sensors is collected and analysed through a central platform, the idea of a connected world comes to fruition, bringing situational awareness to a new level and fostering a sense of proactivity to identifying emerging threats. The connected world, however, is not without its challenges, which means that certain considerations must be made in an effort to protect data, enhance structured networking and apply protective protocols to developing technology. Physical security systems We can expect to see the conversations regarding data privacy and security increase as well As the use of connected devices and big data continue to grow, we can expect to see the conversations regarding data privacy and security increase as well. Connectivity between devices can open up the risk of cyber vulnerabilities, but designing safeguards as technology advances will lessen these risks. The key goal is to ensure that the data organisations are using for enhancement and improvements is comprehensively protected from unauthorised access. Manufacturers and integrators must be mindful of their products' capabilities and make it easy for end users to adhere to data sharing and privacy regulations. These regulations, which greatly affect physical security systems and the way they're managed, are being implemented worldwide, such as the European Union's General Data Protection Regulation (GDPR). In the United States, California, Vermont and South Carolina have followed suit, and it can be expected that more countries and U.S. states develop similar guidelines in the future. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality Automatic security updates Mitigating the concerns of the ‘connected world’ extends beyond just data privacy. IoT technology is accelerating at such a pace that it can potentially create detrimental problems for which many organisations may be ill-prepared - or may not even be able to comprehend. The opportunities presented by an influx of data and the IoT, and applying these technologies to markets such as smart cities, can solve security and operational problems, but this requires staying proactive when it comes to threats and practicing the proper protection protocols. As manufacturers develop devices that will be connected on the network, integrating standard, built-in protections becomes paramount. This can take the form of continuous vulnerability testing and regular, automatic security updates. Protocols are now being developed that are designed to ensure everything is encrypted, all communications are monitored and multiple types of attacks are considered for defensive purposes to provide the best security possible. IoT-connected devices Hackers wishing to do harm will stop at nothing to break into IoT-connected devices Built-in protection mechanisms send these kinds of systems into protection mode once they are attacked by an outside source. Another way for manufacturers to deliver solutions that are protected from outside threats is through constant and consistent testing of the devices long after they are introduced to the market. Hackers wishing to do harm will stop at nothing to break into IoT-connected devices, taking every avenue to discover vulnerabilities. But a manufacturer that spends valuable resources to continue testing and retesting products will be able to identify any issues and correct them through regular software updates and fixes. ‘IoT’ has become a common term in our vocabularies and since it’s more widely understood at this point and time, it's exciting to think about the possibilities of this revolutionary concept. Providing critical insights The number of active IoT devices is expected to grow to 22 billion by 2025 — a number that is almost incomprehensible. The rise of 5G networks, artificial intelligence (AI) and self-driving cars can be seen on the horizon of the IoT. As more of these devices are developed and security protocols are developed at a similar pace, connected devices stand to benefit a variety of industries, such as smart cities. Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches to ensuring a city is well-run and safe. For example, think of cameras situated at a busy intersection. Cameras at these locations have a variety of uses, such as investigative purposes in the event of an accident or for issuing red-light tickets to motorists. But there are so many other possible purposes for this connected device, including providing critical insights about intersection usage and traffic congestion. These insights can then be used to adjust stoplights during busy travel times or give cities valuable data that can drive infrastructure improvements. Physical security market The impact of connected devices on cities doesn’t stop at traffic improvement. The possibilities are endless; by leveraging rich, real-time information, cities can improve efficiencies across services such as transportation, water management and healthcare. However, stringent protections are needed to harden security around the networks transmitting this kind of information in an effort to mitigate the dangers of hacking and allow this technology to continuously be improved. Whether you believe we’re in the midst of a digital transformation or have already completed it, one thing is certain: businesses must begin thinking in these connectivity-driven terms sooner rather than later so they aren’t left behind. Leveraging smart, connected devices can catapult organisations into a new level of situational awareness, but adopting protections and remaining vigilant continues to be a stalwart of technological innovation within the physical security market and into the connected world.
COVID-19 has been a thorn in the side of countless companies within the security industry and far beyond. Here, we speak with Richard Huison, Regional General Manager for the UK and Europe at Gallagher Security, who summises his personal experience from these recent months and how Gallagher has adapted in the face of pandemic-induced adversity. How has the COVID-19 crisis impacted Gallagher on a day-to-day basis? Gallagher was actually well placed as a result of work already in progress with a number of visionaries and innovators within our business, such as our CIO Neville Richardson. They are determined to put the business on the front foot, making it more digital and proactive in delivering high speed change and we had already been migrating to Microsoft Teams before COVID-19 first reared its ugly head. It’s part of our philosophy to make our business and the solutions we create as stable, reliable and resilient as possible. Gallagher has adapted to the new way of operating fairly seamlessly, while still working alongside the evolving guidance from governments around the world It means Gallagher has adapted to the new way of operating fairly seamlessly, while still working alongside the evolving guidance from governments around the world. When lockdown was imposed, we set about prioritising our clients’ needs and delivering on our commitments as a critical supplier. The Gallagher leadership team quickly rolled out the means to stay connected, positive and safe as each region went into isolation. Effective communication, both internally and externally, has always been a critical success factor for our business. That hasn’t changed with the more remote and virtual nature of our communication now and, if anything, it’s even more important both for business continuity and for the personal wellbeing of each and every one of our colleagues. We’ve quickly adapted to this new way of working and have even become quite adept at recognising people’s contributions and acknowledging a job well done in new ways, such as using the emojis on Microsoft Teams. Perhaps the most striking example of this is our new European marketing manager Bethan Thompson, who joined Gallagher on 1 April, little over a week after lockdown was imposed in the UK. She has enjoyed the richest and most comprehensive introduction to the business from the safety of her own home armed with just a laptop and Teams. What can be the benefits of having employees working from home? There are many benefits of working remotely with productivity right up the top of the list. By reducing the unproductive time spent commuting and travelling to meetings, we are able to get much more done in a day. Add to this the reduction in stress and improved work-life balance and it makes for an impressive formula of happier, healthier and more motivated colleagues. And it’s still easy to measure results no matter where someone is working. We’ve quickly adapted to this new way of working and have even become quite adept at recognising people’s contributions and acknowledging a job well done To be honest, before COVID, we didn’t disconnect enough, close the laptop, switch off our technology and allow ourselves NOT to respond instantly. But trust is an integral part of our culture at Gallagher and we can easily and effectively continue to champion the right balance and support for the team moving forward. How can employees ensure they keep a healthy work/life balance? Working from home can require some personal discipline around taking regular breaks and disconnecting from technology. I encourage all my colleagues to stay active and get regular exercise during the day. Taking time out allows you to process ideas with greater clarity, to be more creative, to plan your day and use your time more effectively – all of which is part of achieving that balance. And it’s important that we do switch off and close our laptop at the end of the day, which requires some discipline when you work for a business headquartered in New Zealand, where they are 11 hours ahead. It’s good to cultivate hobbies and welcome distractions that you are passionate about, to switch off from work more effectively. Personally, I love to be outside on a long dog walk with no technology. It’s liberating. Are you seeing that businesses are already beginning to think differently about their security? We have to remember why security is important. We all have a different view on how we should maintain business continuity. Yes, properties need a reliable detection and defence solution to resist the opportunist. With the mass migration to work remotely, business leaders are concerned that their IT systems are vulnerable to attack and we read daily about the growth in cyber-attacks. It’s common sense to protect your business with a suitable access control and intrusion detection system and the pandemic has proven to business the value of being truly resilient and able to still operate whatever circumstances ensue. What will be the biggest security challenges facing businesses over the next six months? In that timeframe, I don’t see us returning to how things were prior to the pandemic, so businesses will have to adapt to a new normal. We will have to adopt a more holistic view of security, encompassing safety, security and wellbeing, with our teams at the heart of that. In the new world, how can we maintain our teams’ safety at home, or limit them to certain floor space or introduce rotas for office attendance and keep surfaces virus free while they’re there? We need to be alert to where the next threat will come from and mitigate risk against both cyber and biological threat as we’ve seen a virus in either domain can be devastating. How is Gallagher meeting the evolving demands of the market? To be honest, Gallagher has always been ahead of the curve. We’ve been talking about competencies, compliance and resilience for decades, long before cyber became the buzzword. Everything we do is related to business resilience and continuity and security is baked in to our products and solutions at source, providing confidence and reliability for all of our customers.
Once an underused industrial wasteland, King’s Cross is one of the largest and most exciting redevelopments in London. The 67-acre site is being transformed into a new part of the city with homes, shops, offices, galleries, bars, restaurants, schools, and a university. The King’s Cross development is a mixture of old and new buildings and many of the old buildings are listed with strict planning restrictions. “Some of the buildings here have played a significant part in the area’s history, so extra care needs to be taken when installing a security system,” says Nick Killington, King’s Cross Estates security system design specialist. Security solution The Gallagher solution provides flexibility to integrate a number of other systems The public areas and many of the buildings in the estate are managed and maintained by the King’s Cross Estate Services team. They are tasked with keeping the site well-maintained, well-lit and secure at all hours of the day and night, making it a place all people want to visit and enjoy. To help make King’s Cross the best managed estate in the UK, the team needed a security solution that could evolve alongside them as the estate grows. Nick Killington says Gallagher was the specified solution throughout the project. “As we are such a large estate, we required an enterprise solution that offers us the ability to extend as and when required, something we know is a particular strength of the Gallagher system.” Visitor management “The Gallagher solution is particularly useful in a retro-fit situation like this, where running cables and network points in such buildings isn’t allowed. For example, we eventually want to replace some of the door handles with a wireless locking system, which we know can also be linked to the Gallagher system.” The Gallagher solution provides flexibility to integrate a number of other systems, such as video, visitor management and elevators, as well as being able to add functionality like mobile access when they require it. Gallagher technology will continue to feature across the new phases of the King’s Cross development, providing integrated, scalable security solutions to help create a welcoming, secure place for people to work, live and do business in this whole new part of London. “The Gallagher solution has allowed us to future proof our security, ensuring it will evolve with our needs as and when required.”
In the banking world, the threat of unwanted intrusions into premises leading to loss of property and even risk to life is always present. Small wonder then that banking institutions take so much care over their security systems and also over their choice of suppliers for those products. In the retail banking sector, requirements for intrusion detection and related security measures are necessarily more stringent and more specialised than in most other areas of business and commerce. Data capture form to appear here! The banks clearly need to work with suppliers whose integrity is beyond question. They should also be looking for organisations that can offer expert advice, gained through their knowledge of design and manufacturing security products. Systems need specialist installer partners in order to provide a seamless solution. Systems need specialist installer partners in order to provide a seamless solution The special requirements of the banking sector These supplier organisations must also fully understand the special requirements of the banking sector and, ideally, should be able to demonstrate proven experience in that sector. They must also be willing and able to work with the bank as a partner, to find better ways of addressing old threats and to develop effective measures to counter new ones. Video is a big component of providing security, and variable lighting conditions pose a persistent challenge in video surveillance applications such as large banks and financial institutions. Typically, these venues include an abundance of windows. The resulting excessive light can damage video image quality, by flooding the image plane of the surveillance camera. Dramatic differences between light and dark areas complicate the ability of video cameras to view someone standing in the shadows. A contrasting lack of windows at teller stations can result in dim lighting, equally damaging video image quality, in critical surveillance areas where clear, detailed images are needed the most. Stark contrasts between white and black levels in video images can obliterate faces and finer details of a subject when in a darker area. Particularly, this happens when a person is amid dark internal lighting, with his/her back to the sun. Data capture form to appear here! A new network architecture When upgrading a bank’s digital security system, a new network architecture needs to be created. Usually, this means switching from DVRs to NVR servers. As a result, network switches attach to the camera allowing for easier future system expansion. Along with the newly gained scalability, throughput performance on servers can achieve significantly higher levels. Servers, networking and workstations provide enterprise-quality performance for all financial projects, regardless of size. Servers, networking and workstations provide enterprise-quality performance for all financial projects Implementing a complete video solution with high-performance servers, modern networking protocols and powerful workstations is now possible in financial institutions, even for small projects. Servers, networking and workstations provide enterprise-quality performance for all financial projects, regardless of size. Software is also part of the solution. A new software platform helps banks and credit unions simplify, modernise, and automate security, surveillance and fraud investigations across their enterprise. The platform eases the daily challenges security investigators face. It simplifies and reduces the time to access live and recorded video through an intuitive interface, empowering users to quickly find the data needed to eliminate risks while increasing productivity. With an enhanced user experience, investigators can reduce training time, align investigation workflow, streamline video sharing, and focus on more critical tasks. The fraud and security challenges banks contend with can be overwhelming, but prompt action is necessary to limit the damage that can greatly affect customers, employees, and the brand. When an incident occurs, investigators must turn to innovative security tools to be able to swiftly locate and analyse data. But these solutions are typically complex to use and manage. Investigators must turn to innovative security tools to be able to swiftly locate and analyse data Changing work environments The changing work environment of financial institutions is impacting security needs. A credit union in Australia operates an innovative, modern working environment that utilises flexible workspaces in place of traditional desks. Staff are not allocated a specific desk but instead choose where they wish to sit each day. To facilitate the operation of the flexible work environment and provide employees with storage for their personal effects (work-related material is stored elsewhere), the credit union uses banks of brightly colored lockers that are managed by electronic access control. Using Gallagher’s smartcard, multi-technology T20 and T10 readers on each locker bank, staff badge their access card to open their allocated locker. With the readers communicating with Gallagher’s Command Center software management platform, the credit union has a simple-to-operate, customisable system that enables staff to carry just one card on site. Read part one and part three of our banking security mini series.
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