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Security and safety drive smart building strategies for the future
Security and safety drive smart building strategies for the future

Johnson Controls recently unveiled the findings of its 2018 Energy Efficiency Indicator (EEI) survey that examined the current and planned investments and key drivers to improve energy efficiency and building systems integration in facilities. Systems integration was identified as one of the top technologies expected to have the biggest impact on the implementation in smart buildings over the next five years, with respondents planning to invest in security, fire and life-safety integrations more so than any other systems integration in the next year. As advanced, connected technologies drive the evolution of smart buildings, security and safety technologies are at the center of more intelligent strategies as they attribute to overall building operations and efficiencies. SourceSecurity.com spoke with Johnson Controls, Building Solutions, North America, VP of Marketing, Hank Monaco, and Senior National Director of Municipal Infrastructure and Smart Cities, Lisa Brown, about the results of the study, smart technology investments and the benefits of a holistic building strategy that integrates security and fire and life-safety systems with core building systems. Q: What is the most striking result from the survey, and what does it mean in the context of a building’s safety and security systems? The results show an increased understanding about the value of integrating safety and security systems with other building systems Hank Monaco: Investment in building system integration increased 23 percent in 2019 compared to 2018, the largest increase of any measure in the survey. When respondents were asked more specifically what systems they we planning to invest in over the next year, fire and life safety integration (61%) and security system integration (58%) were the top two priorities for organisations. The results show an increased understanding about the value of integrating safety and security systems with other building systems to improve overall operations and bolster capabilities beyond the intended function of an individual system. Q: The survey covers integration of fire, life safety and security systems as part of "smart building" systems. How do smarter buildings increase the effectiveness of security and life safety systems? Hank Monaco: A true “smart building” integrates all building systems – security, fire and life-safety, HVAC, lighting etc. – to create a connected, digital infrastructure that enables individual technologies to be more intelligent and perform more advanced functions beyond what they can do on their own. For example, when sensors and video surveillance are integrated with lighting systems, if abnormal activity is detected on the building premise, key stakeholders can be automatically alerted to increase emergency response time. With integrated video surveillance, they also gain the ability to access surveillance footage remotely to assess the situation. When sensors and video surveillance are integrated with lighting systems abnormal activity on the premise can automatically be detected Q: How can integrated security and life safety systems contribute to greater energy efficiency in a smart building environment? Hank Monaco: Security, fire and life-safety systems can help to inform other building systems about how a facility is used, high-trafficked areas and the flow of occupants within a building. Integrated building solutions produce a myriad of data that can be leveraged to increase operational efficiencies. From an energy efficiency standpoint, actionable insights are particularly useful for areas that are not frequently occupied or off-peak hours as you wouldn’t want to heat or cool an entire building for just one person coming in on the weekend. When video surveillance is integrated with HVAC and lighting systems, it can monitor occupancy in a room or hallway. The video analytics can then control the dimming of lights and the temperature depending on occupant levels in a specific vicinity. Similarly, when access control systems are integrated with these same systems, once a card is presented to the reader, it can signal the lights or HVAC system to turn on. In this example, systems integration can ultimately help enable energy savings in the long run. Security and life safety systems contribute to help enable greater energy efficiency and energy savings in the long run Q: What other benefits of integration are there (beyond the core security and life safety functions)? Hank Monaco: Beyond increased security, fire and life-safety functions, the benefits of systems integration include: Increased data and analytics to garner a holistic, streamlined understanding of how systems function and how to improve productivity Ability to track usage to increase efficiency and reduce operational costs Enhanced occupant experience and comfort Increased productivity and workflow to support business objectives Smart-ready, connected environment that can support future technology advancements Q: What lesson or action point should a building owner/operator take from the survey? How can the owner of an existing building leverage the benefits of the smart building environment incrementally and absent a complete overhaul? Lisa Brown: Johnson Controls Energy Efficiency Indicator found that 77% of organisations plan to make investments in energy efficiency and smarter building technology this year. This percentage demonstrates an increased understanding of the benefits of smart buildings and highlights the proactive efforts building owners are taking to adopt advanced technologies. There is an increased understanding that buildings operate more effectively when different building systems are connected As smart buildings continue to evolve, more facilities are beginning to explore opportunities to advance their own spaces. A complete overhaul of legacy systems is not necessary as small investments today can help position a facility to more easily adopt technologies at scale in the future. As a first step, it’s important for building owners to conduct an assessment and establish a strategy that defines a comprehensive set of requirements and prioritises use-cases and implementations. From there, incremental investments and updates can be made over a realistic timeline. Q: What is the ROI of smart buildings? Lisa Brown: As demonstrated by our survey, there is an increased understanding that buildings operate more effectively when different building systems are connected. The advanced analytics and more streamlined data that is gathered through systems integration can provide the building-performance metrics to help better understand the return on investment (ROI) of the building systems. This data is used to better understand the environment and make assessments and improvements overtime to increase efficiencies. Moreover, analytics and data provide valuable insights into where action is needed and what type of return can be expected from key investments.

Smart home trends: Combining professional security with the DIY approach
Smart home trends: Combining professional security with the DIY approach

The smart home market has seen significant growth since 2010. Specifically, less than 0.5% of homes in the American region had connected home devices such as thermostats, lighting, security and entertainment in 2010; by the end of 2017, nearly 12% of households in the region will have connected home devices, an average of six devices per home. The success of smart homes started with professional security providers offering bundled packages, focused mostly on security monitoring. However, due to the cost of professional contracts, consumers began to embrace the do-it-yourself (DIY) approach. Despite the challenges and opportunities that come with professional and DIY approaches, the momentum of smart home growth depends on these two approaches working symbiotically. Smart home technology partnerships A few recent examples include the relationship with Vivint and Best Buy and Vivint with Sprint. In most cases, Best Buy is a competitor to Vivint because a consumer can buy point devices and ecosystem and install it themselves or enlist the help of the Geek Squad. Even more recently, Nest announced optional professional monitoring with its Nest Secure products in partnership with MONI. Although this approach isn’t new, Scout Alarm, LiveWatch and SimpliSafe already have similar approaches, it continues to stress the need to combine multiple channels and approaches to the smart home market. Moreover, these are examples of symbiotic partnerships that will help the total market. In 2017, there were about 122 million smart home devices shipped globally. The retail channel represented about 62 percent of all device shipments in 2017 and will represent about 70 percent in 2021. Despite the increased demand for professional installation, the do-it-for me approach, most the volume remains with ad-hoc purchases. This includes a consumer video camera or a smart thermostat purchase from a retailer or when a consumer wants to add devices to an existing professionally installed system, they often will buy products from retail. There is a growing needto combine multiplechannels and approachesto the smart home market Furthermore, the multiple-system operator (MSO) and professional security provider channels will be evenly split in 2017; however, by 2021, the MSO channel is expected to be double the market size of the security provider channel. The primary reason for this rapid change over five years is the lack of professional security providers in EMEA and APAC; as a result, MSOs will dominate the professional channels in these regions, while across North America, security providers will maintain a strong market presence. Top trends in smart homes A few of the top trends in smart homes to watch out for over the next 12-24 months include user interface, flexible services, cyber security and adjacent markets. The user interface trend continues to evolve for the smart home. Although voice commands are trending towards becoming the new user interface beyond 2017, the voice will not be the only means to control and interact with the smart home. Mobile phones or tablets will still be required to configure most devices. This means that although the Amazon Echo can control a WeMo plug, the consumer will still be required to download the WeMo app and configure the device. However, after the device is added to the same network as the Echo, the app is no longer needed on a day-to-day basis. Displays will also become increasingly popular throughout homes because the smart home is becoming increasingly isolating. Mobile phones or tablets will still be required to configure most devices in future smart homes DIY ecosystems such as Wink or SmartThings or Philips Hue lighting are often limited to one person with one mobile device. As a result, other members of the household would need access to that mobile device or would need access on their own device after being authorised by the primary user (all assuming a smart speaker is not being used). This is very limiting and the user experience is negatively affected. (Voice assistants like Google Home have added a feature to allow multiple accounts using voice recognition, which will help personalise smart homes.) However, displays in the home are a way to access all devices for anyone in the home. Smart home equipment cost Flexible service offerings and pricing is already taking shape across smart home offerings. DIY installed smart home systems such as Scout Alarm already offer no contract monitoring. Professional monitoring companies are already offering no contract pricing and providers such as Comcast are looking to pilot programs for just video monitoring bundled with Internet for a low monthly fee. Options for financing are also going to become commonplace. Smart home equipment is expensive, especially when attempting out outfit a modest size home (2,500 square feet +). Immediate access to services is becoming more critical. This means consumers should be able to access on-demand service options directly from a mobile device to activate or deactivate professional monitoring. Lastly, pricing still needs to come down for many smart home devices but there is a threshold. Since many smart home devices today do not have a recurring monthly fee, the cost of maintaining mobile apps, platforms and support services must be propped up by higher device prices. However, companies can look to offset some cost by sourcing different material. According to the IHS Markit Teardowns Team, the cost of the metal ring on the Nest 3rd Generation thermostat is $10, which is more expensive than the LCD display which comes in at $9. In comparison, the Ecobee3’s most expensive part is the LCD screen at about $4.00. As a result, the Ecobee3 costs nearly $20 less to manufacture compared with the Nest 3rd Generation thermostat. Smart home security Securing the smart home will be a hot topic over the next 12 months. One method of change will be manufacturers requiring consumers to change default passwords. Manufacturers need to start requiring consumers to change passwords before a product can be used. Home routers, for example, often use ‘admin’ as the username and ‘password’ as the password and most users never change these. For elder care, door/window sensors and motion sensors could be used in combination with software to monitor routine The challenge that many consumers and suppliers face today is that many passwords are built directly into the firmware and the consumer has no way of making changes. As a result, the integrity of the device comes down to the supplier. As threats become more severe with ransomware and other botnet attacks, manufacturers will need to implement additional thresholds of threat assessments to keep consumers safe. One method involves two-factor authentication. IHS Markit expects the monetisation of cyber-security for residential customers to start appearing in 2018. This means that security service providers would monitor network traffic for the consumer. The software would not be monitored or implemented directly by the consumer; instead, the service provider will take care of all the monitoring of network traffic. What this means is that the software or router would monitor network traffic for patterns and manage which servers are pinged by IoT devices such as consumer video cameras. Care homes and insurance companies Although the compound annual growth rate (CAGR) for smart home device revenue is set to exceed 50% through 2021, the growth could be much higher with support from adjacent markets such as elder care, construction/developers and insurance companies. For elder care, door/window sensors and motion sensors could be used in combination with the software to monitor routine. If an elderly person suddenly changes their routine, this would alert caregivers. This same premise can be used in professional elderly care settings to help staff prioritise patient needs. IHS Markit expects the monetisation of cyber-security for residential customers to startappearing in 2018 Working with insurance companies is another method of reaching the customer with smart home devices; however, the use of insurance is highly fragmented across regions. As a result, North America is the best opportunity as of 2017 to partner with insurance companies. Furthermore, insurance companies are mostly interested in managing the entire ecosystem. Blending professional and DIY smart homes While offering subsidised equipment (smoke detectors and water leak detection) can reduce claims, insurance companies need to have full access to the data – as a result, they are more interested in creating their own platform from scratch or working with a provider to support data analysis. Working closely with builders will also continue to gain traction, especially across EMEA and APAC. By working closely with builders, this reduces the challenges associated with B2C channels and the overall cost of the system can be masked by the mortgage payment, resulting in more system installations with less distribution expense. Overall, the line between professional and DIY smart home is blending. CEDIA and Amazon recently announced a collaboration and Netgear Arlo announced the first wire-free and battery-operated ONVIF compliant camera. With the combination of voice-control, consultations from Amazon and Best Buy, the reduction in the pile of smart home hubs in the basement as more protocols are embedded in gateways/routers, and no further need for the special Apple chip for HomeKit compliance after iOS 11, smart homes are becoming easier to achieve both for consumers and professionals.

Despite benefit of more efficient 911 responses, ASAP-to-PSAP implementation lags
Despite benefit of more efficient 911 responses, ASAP-to-PSAP implementation lags

ASAP-to-PSAP technology automates communications between alarm monitoring companies & PSAPs and dispatches emergency service In April 2015, Cary, N.C., adopted a technology called Automated Secure Alarm Protocol to Public Safety Answering Point (ASAP-to-PSAP), but currently they are among only a handful of emergency 911 call response locales that use ASAP-to-PSAP technology in the United States. Commander Scott Edson of the Los Angeles County Sheriff’s Department, speaking to a seminar gathering at ISC West, emphasised the importance of rolling out more implementations of ASAP-to-PSAP. The technology benefits residential and commercial alarm monitoring companies and their customers by eliminating dispatching errors and speeding dispatching times. There are 6,500 PSAPs that respond to emergency 911 calls in the United States. They take more than 250 million 911 phone calls per year from the public and from central station alarm monitoring companies. PSAPs then route the information from 911 calls to the right emergency service and then dispatch police or fire services. ASAP-to-PSAP technology automates the communications between alarm monitoring companies and PSAPs and dispatches the emergency service. The Central Station Alarm Association, the Association of Public Safety Communications Officials and Vector Security developed the software technology back in 2009. So what’s the implementation hold-up? “As always, funding is the issue,” says Ron Lander, CPP, principal with Ultrasafe Security Specialists in Norco, Calif. “The cities don’t want to spend the money. The central stations want to implement it. They say it will reduce personnel needs.” Replacing central station phone calls with data entered by a central station operator offers three major benefits, according to a PowerPoint presentation developed by Bill Hobgood, project manager with the Richmond, Va., Public Safety Team. First, it eliminates telephone calls between alarm monitoring companies and PSAPs, which take up time that could be spent with individual 911 callers, who might be in immediate physical danger. It eliminates the inevitable miscommunications between two human beings talking on the telephone – “Speak up, I can’t hear you.” “Was that Fourth Street or Fifth Street?” “Oh, Fifth Avenue, sorry.” Then there are also communications problems related to language in our increasingly multi-cultural society. Finally, and perhaps most important, it speeds the processing and response times by crucial minutes. Research shows that an ASAP communication takes 15 seconds or less to dispatch police or fire units. By comparison, a telephone communication takes 1.5 to 3 minutes or more to dispatch units. Upon implementing ASAP-to-PSAP, there was a 13 percent drop in the number of police alarms handled by telephone An ASAP application carries out three tasks. It translates data from the alarm monitoring company into a format that the PSAP technology can read and process. Second, it updates the alarm monitoring company on the status of the alarm — message accepted and referred to the right emergency service or rejected for one reason or another. Finally, an ASAP application provides continuing updates including cancellation notices from the alarm monitoring company, notices that emergency service has been dispatched, notices that emergency responders have arrived at the scene and notices that events have been closed out. Houston implemented the technology in 2011 and has reaped enormous benefits. According to Bill Hobgood, Houston encompasses 634 square miles, has a population of 2.3 million people and runs the nation’s fourth largest PSAP. The city receives more than 2,600 police alarms weekly from 43,000 alarm systems monitored by three alarm companies. Upon implementing ASAP-to-PSAP, there was a 13 percent drop in the number of police alarms handled by telephone. Non-emergency telephone calls declined by 15 percent. The PSAP estimates that it is saving $1 - $2 million annually. What about accuracy and response times? Hobgood studied results in his own city of Richmond as well as York County, Va., in the Tidewater region, both of which implemented ASAP-to-PSAP in 2011. Hobgood’s study found that when the system eliminated call-taker involvement, it eliminated spelling mistakes and accidental transposition of street address numbers. It also eliminated problems related to low-volume headsets and accents. Those are impressive business and performance improvements, which is driving Commander Edson’s interest in rolling out more implementations.

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IDIS presents awards to partners SECOM, Johnson Controls and ISD Tech at IFSEC 2019
IDIS presents awards to partners SECOM, Johnson Controls and ISD Tech at IFSEC 2019

Advanced video projects delivered by SECOM, Johnson Controls and ISD Tech have been recognised at IFSEC with a special award event on the IDIS stand. Over the last 12 months, large-scale implementations and high definition IP system upgrades, harnessing the latest IDIS technology, have given enhanced video capability at NHS facilities, fashion chains, coffee shops, variety stores, and market leaders in the eating-out sector. Each year, IDIS invites VIP guests to recognise outstanding achievements by partners, with a presentation on its IFSEC stand followed by a drinks’ reception underscoring the value it places on long term partnership working. Awards presented to industry partners Our continued momentum in video tech development is guided by our close working ties with our industry partners"Recognising these successes, Joon Jun, President of the IDIS Global Business Division presented partner awards to Alan Blake, Commercial Director of SECOM Plc, Sean Lee, Retail Director of the Sensormatic Solutions Division of Johnson Controls and ISD Tech’s Managing Director, Nicky Stokes. “Our continued momentum in video tech development is guided by our close working ties with our industry partners,” says James Min, Managing Director, IDIS Europe. “We see the results of this collaboration with the impressive range of successful projects delivered over the last year, with ISD Tech, Johnson Controls and SECOM leading the field.” Implemented video integration projects SECOM Plc, which is a pioneer in tailored fire and security solutions operating internationally, was named as UK Partner of the Year. Over the last year SECOM has completed a number of notable video integration projects in retail, eating-out and various commercial sectors, and has demonstrated outstanding application of the IDIS Total Solution which has DirectIP at its heart as well as the analogue/HD-TVI solution DirectCX to leverage existing coaxial cabling. Johnson Controls has led the way in using analytics technology in the retail sector, including the IDIS VA in the Box solution Johnson Controls was confirmed as the UK Integration Partner of the Year, following a number of successful retail and healthcare deployments, including implementations for major high street fashion brands, popular variety stores and NHS facilities. Johnson Controls has also led the way in using analytics technology in the retail sector, including the IDIS VA in the Box solution, and has been among the fastest growing of IDIS’ partnership operations over the last year. Video solution for NHS healthcare trust ISD Tech was named UK Project Partner of the Year after delivering an award-winning video solution for one of the UK’s largest NHS mental healthcare trusts. The project helped to transform safety and security at child and adolescent facilities and, following its success, ISD Tech is now working on a second phase implementation due to be completed imminently with further deployments planned for later in the year. Speaking at the IFSEC presentation, James Min, Managing Director, IDIS Europe praised the achievements of this year’s award winners. “These awards once again demonstrate the benefits of close partnership working, not just for the companies involved but most importantly for their end-user customers who benefit from the best available video surveillance solutions.”

Tyco exacqVision VMS integrates with Sensormatic Synergy EAS detection system for enhanced retail security
Tyco exacqVision VMS integrates with Sensormatic Synergy EAS detection system for enhanced retail security

Tyco Security Products has announced an integration with the Sensormatic Synergy electronic article surveillance (EAS) detection system from Tyco Retail Solutions. The combination of exacqVision video management system (VMS) and the Synergy EAS Series gives retail customers an interconnected Tyco solution to capture loss event data with corresponding video and improve loss prevention efforts. Synergy pedestals offer retailers a sleek, modern design to blend nicely into the retail environment with powerful capabilities such as Acousto-Magnetic (AM) detection and Radio Frequency Identification (RFID) item level reporting. The Synergy pedestals capture valuable loss prevention data to create a surveillance zone at store entrances and exits.  When an alarm event occurs, the system notifies store employees when someone exits the store or if merchandise has the EAS (Electronic Article Surveillance) tag attached. Identifies potential suspects With the exacqVision integration, retail customers have the benefit of an added layer of video surveillance and real-time loss event insights. Retailers can see live video images of the alarm event as it is occurring or search previous EAS system events and see the corresponding exacqVision video at the time the event happened. exacqVision video recording can be triggered based on EAS pedestal alarms including jammer and metal foil detection, blocked sensor or deactivator offline, power save on or off, tag too close or alarm count. This integration enables retail store managers to quickly identify suspects for potential theft instances and improve their real-time response to shrinkage control.                                                                                                                                                                                                       This integration requires exacqVision server version 7.6 and Sensormatic Synergy firmware 101.03.00 to connect the Sensormatic pedestals and manage data output.

American Dynamics IP surveillance retail security solution at Century 21 stores, USA
American Dynamics IP surveillance retail security solution at Century 21 stores, USA

Introduction Century 21 opened its first store in downtown Manhattan in 1961 and now operates eight stores across the New York/New Jersey area. The stores are focused on high-fashion, low-price apparel for women, men and children, along with cosmetics, handbags, shoes, lingerie, housewares, luggage and more. Merchandise can range from less than $10 to more than $7,000. The newest Century 21 site, which opened in April 2013, is at Jersey Gardens: The Outlet Center in Elizabeth, N.J. The largest outlet mall in the state, Jersey Gardens is also a major tourist attraction, drawing approximately 18 million visitors a year from more than 160 countries. The company’s loss prevention department is headquartered at its flagship store in Manhattan, although each store maintains its own LP department and staff. Challenges With each new store opening, Century 21’s loss prevention department looks to incorporate the latest technology to enhance the quality of its LP activities. The brand new Jersey Gardens store, which opened in April 2013 in an existing mall storefront, presented Century 21 with the opportunity to explore the transition to IP cameras from analogue as well as discover additional features that could further reduce shrink as part of the company’s proactive LP program. “We like to think we are a leader in technology and in pushing the envelope,” said James Betesh, Vice President Loss Prevention, Century 21 Department Stores. “As a 25-year customer with American Dynamics and Sensormatic, we trusted them to provide cutting-edge technology that would perform to our standards.” One specific challenge that Century 21 presented to Tyco Security Product’s American Dynamics brand of surveillance solutions was how the company could address issues of latency that have been associated with some IP cameras. Latency is a delay between the movement of the joystick to command the camera and the camera’s response to the command. Like most retailers that employ a team of active surveillance personnel to monitor their facilities, Century 21 was averse to delays in camera control that affected their ability to track and monitor situations in their stores in real time. After evaluating older IP dome cameras, Century 21 LP personnel found that the delay between the joystick command and camera movement was too long to effectively follow specific individuals around the store. Solution Instead, Century 21 chose 10 Illustra 625 IP PTZ dome cameras with very low latency for accurate camera tracking control, allowing Century 21’s surveillance staff to actively monitor activity in their stores. With the Illustra 625, the camera moves to position as fast as 512° per second, allowing for active surveillance and efficient tracking of suspicious behaviour. “We have very proactive LP policies in place to protect our inventory and guest experience so we needed the lowest latency and best quality picture from these domes as possible,” Betesh said. “You can access any one of the Illustra cameras we have installed and still have a crystal clear view”, says Tyrese Williams, Loss Prevention Manager, Century 21 The selection of the Illustra 625 IP PTZ cameras, along with an additional 34 Illustra 610 HD IP mini-domes, marks a definitive shift for Century 21 from analogue to IP-based surveillance. Along with the IP cameras, the retailer also implemented the victor video management system from American Dynamics. Using the victor unified client, Century 21’s LP staff at Jersey Gardens is able to view, manage, and control recorded video from four VideoEdge network video recorders. Loss Prevention Manager Tyrese Williams, who is the onsite LP professional at Jersey Gardens, noted that the IP cameras were an improvement over analogue for several reasons, beginning with the clarity of the images and the superior zoom-in ability. “You can access any one of the Illustra cameras we have installed and still have a crystal clear view,” explained Williams. Cameras are placed in key locations so LP staff can actively observe various activities, such as transactions at the registers throughout the day. With the new cameras, Williams said they have the capability to zoom in at the register “and get the best pictures possible.” This was the type of activity that was critical in testing the performance of IP over analogue, said Tom Hamlin, Sales Manager Retail/Manager Professional Services for Tyco Security Products. "Tests on previous IP PTZ cameras had not performed to the level that C21 required," he said, "especially with their uncompromising LP standards." But the i625s, along with the victor/VideoEdge video management system (VMS), were able to provide the necessary low latency, high-quality picture and continuity of image capture that Century 21 required. Within the video management system platform, according to Williams, one of the most appealing features is the speed of the system for searching recorded video. Video that used to take as long as four hours to watch can be condensed to just 25 minutes, he said. The VideoEdge metadata collection and motion search tools are credited with reducing search and review times. Additionally, the user friendliness of the system makes it easy to burn key video onto a CD or DVD, which is an activity Williams does on a daily basis. Benefits "The i625s, along with the victor/VideoEdge VMS, were able to provide the necessary low latency, high-quality picture and continuity of image capture that Century 21 required", says Tom Hamlin, Sales Manager Retail/Manager Professional Services, Tyco A further advantage of the system is the ability to access video via an iPad or iPhone, so security personnel aren’t tied to their desktop or office or even have to be on-site to monitor and respond to situations. As part of Century 21’s efforts to continue to innovate with its LP system, Betesh said “they are looking at analogue-to-IP conversions for its other locations, beginning with the flagship downtown Manhattan site. That store, which spans more than 200,000 square feet, also features more than 800 analogue cameras.” Store size, layout and design all play a role in the number and placement of cameras, according to Betesh. The high ceilings in the Jersey Gardens store actually allowed for the use of fewer cameras because each one could cover a wider area. Converting from analogue to IP would certainly be an investment, acknowledged Betesh, but he sees opportunities because the system can be used for more than just loss prevention. “There are a lot of additional returns on our investment in technology that are possible, such as tracking shopper behaviour that can improve our guest experience,” he said. By using active surveillance to track shopper movements, store operators can better position merchandise and displays, and staff their stores for both sales and security based on time-of-day analytics. And while on-site staff is making use of this type of analysis, Betesh said analytics can also be tied into the POS system and used by fraud analysts to detect issues at the cash registers. With all the new features, plus not losing anything in the analogue-to-IP conversion, Betesh said he sees the long-term value in continuing with an IP surveillance system such as victor/VideoEdge that allows Century 21 to maintain the benefits of analogue with the possibilities of IP video. “As long as we maintain what analogue provided for us, everything else is just gravy,” he said.