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Johnson Controls recently unveiled the findings of its 2018 Energy Efficiency Indicator (EEI) survey that examined the current and planned investments and key drivers to improve energy efficiency and building systems integration in facilities. Systems integration was identified as one of the top technologies expected to have the biggest impact on the implementation in smart buildings over the next five years, with respondents planning to invest in security, fire and life-safety integrations more so than any other systems integration in the next year. As advanced, connected technologies drive the evolution of smart buildings, security and safety technologies are at the center of more intelligent strategies as they attribute to overall building operations and efficiencies. SourceSecurity.com spoke with Johnson Controls, Building Solutions, North America, VP of Marketing, Hank Monaco, and Senior National Director of Municipal Infrastructure and Smart Cities, Lisa Brown, about the results of the study, smart technology investments and the benefits of a holistic building strategy that integrates security and fire and life-safety systems with core building systems. Q: What is the most striking result from the survey, and what does it mean in the context of a building’s safety and security systems? The results show an increased understanding about the value of integrating safety and security systems with other building systems Hank Monaco: Investment in building system integration increased 23 percent in 2019 compared to 2018, the largest increase of any measure in the survey. When respondents were asked more specifically what systems they we planning to invest in over the next year, fire and life safety integration (61%) and security system integration (58%) were the top two priorities for organisations. The results show an increased understanding about the value of integrating safety and security systems with other building systems to improve overall operations and bolster capabilities beyond the intended function of an individual system. Q: The survey covers integration of fire, life safety and security systems as part of "smart building" systems. How do smarter buildings increase the effectiveness of security and life safety systems? Hank Monaco: A true “smart building” integrates all building systems – security, fire and life-safety, HVAC, lighting etc. – to create a connected, digital infrastructure that enables individual technologies to be more intelligent and perform more advanced functions beyond what they can do on their own. For example, when sensors and video surveillance are integrated with lighting systems, if abnormal activity is detected on the building premise, key stakeholders can be automatically alerted to increase emergency response time. With integrated video surveillance, they also gain the ability to access surveillance footage remotely to assess the situation. When sensors and video surveillance are integrated with lighting systems abnormal activity on the premise can automatically be detected Q: How can integrated security and life safety systems contribute to greater energy efficiency in a smart building environment? Hank Monaco: Security, fire and life-safety systems can help to inform other building systems about how a facility is used, high-trafficked areas and the flow of occupants within a building. Integrated building solutions produce a myriad of data that can be leveraged to increase operational efficiencies. From an energy efficiency standpoint, actionable insights are particularly useful for areas that are not frequently occupied or off-peak hours as you wouldn’t want to heat or cool an entire building for just one person coming in on the weekend. When video surveillance is integrated with HVAC and lighting systems, it can monitor occupancy in a room or hallway. The video analytics can then control the dimming of lights and the temperature depending on occupant levels in a specific vicinity. Similarly, when access control systems are integrated with these same systems, once a card is presented to the reader, it can signal the lights or HVAC system to turn on. In this example, systems integration can ultimately help enable energy savings in the long run. Security and life safety systems contribute to help enable greater energy efficiency and energy savings in the long run Q: What other benefits of integration are there (beyond the core security and life safety functions)? Hank Monaco: Beyond increased security, fire and life-safety functions, the benefits of systems integration include: Increased data and analytics to garner a holistic, streamlined understanding of how systems function and how to improve productivity Ability to track usage to increase efficiency and reduce operational costs Enhanced occupant experience and comfort Increased productivity and workflow to support business objectives Smart-ready, connected environment that can support future technology advancements Q: What lesson or action point should a building owner/operator take from the survey? How can the owner of an existing building leverage the benefits of the smart building environment incrementally and absent a complete overhaul? Lisa Brown: Johnson Controls Energy Efficiency Indicator found that 77% of organisations plan to make investments in energy efficiency and smarter building technology this year. This percentage demonstrates an increased understanding of the benefits of smart buildings and highlights the proactive efforts building owners are taking to adopt advanced technologies. There is an increased understanding that buildings operate more effectively when different building systems are connected As smart buildings continue to evolve, more facilities are beginning to explore opportunities to advance their own spaces. A complete overhaul of legacy systems is not necessary as small investments today can help position a facility to more easily adopt technologies at scale in the future. As a first step, it’s important for building owners to conduct an assessment and establish a strategy that defines a comprehensive set of requirements and prioritises use-cases and implementations. From there, incremental investments and updates can be made over a realistic timeline. Q: What is the ROI of smart buildings? Lisa Brown: As demonstrated by our survey, there is an increased understanding that buildings operate more effectively when different building systems are connected. The advanced analytics and more streamlined data that is gathered through systems integration can provide the building-performance metrics to help better understand the return on investment (ROI) of the building systems. This data is used to better understand the environment and make assessments and improvements overtime to increase efficiencies. Moreover, analytics and data provide valuable insights into where action is needed and what type of return can be expected from key investments.
The smart home market has seen significant growth since 2010. Specifically, less than 0.5% of homes in the American region had connected home devices such as thermostats, lighting, security and entertainment in 2010; by the end of 2017, nearly 12% of households in the region will have connected home devices, an average of six devices per home. The success of smart homes started with professional security providers offering bundled packages, focused mostly on security monitoring. However, due to the cost of professional contracts, consumers began to embrace the do-it-yourself (DIY) approach. Despite the challenges and opportunities that come with professional and DIY approaches, the momentum of smart home growth depends on these two approaches working symbiotically. Smart home technology partnerships A few recent examples include the relationship with Vivint and Best Buy and Vivint with Sprint. In most cases, Best Buy is a competitor to Vivint because a consumer can buy point devices and ecosystem and install it themselves or enlist the help of the Geek Squad. Even more recently, Nest announced optional professional monitoring with its Nest Secure products in partnership with MONI. Although this approach isn’t new, Scout Alarm, LiveWatch and SimpliSafe already have similar approaches, it continues to stress the need to combine multiple channels and approaches to the smart home market. Moreover, these are examples of symbiotic partnerships that will help the total market. In 2017, there were about 122 million smart home devices shipped globally. The retail channel represented about 62 percent of all device shipments in 2017 and will represent about 70 percent in 2021. Despite the increased demand for professional installation, the do-it-for me approach, most the volume remains with ad-hoc purchases. This includes a consumer video camera or a smart thermostat purchase from a retailer or when a consumer wants to add devices to an existing professionally installed system, they often will buy products from retail. There is a growing needto combine multiplechannels and approachesto the smart home market Furthermore, the multiple-system operator (MSO) and professional security provider channels will be evenly split in 2017; however, by 2021, the MSO channel is expected to be double the market size of the security provider channel. The primary reason for this rapid change over five years is the lack of professional security providers in EMEA and APAC; as a result, MSOs will dominate the professional channels in these regions, while across North America, security providers will maintain a strong market presence. Top trends in smart homes A few of the top trends in smart homes to watch out for over the next 12-24 months include user interface, flexible services, cyber security and adjacent markets. The user interface trend continues to evolve for the smart home. Although voice commands are trending towards becoming the new user interface beyond 2017, the voice will not be the only means to control and interact with the smart home. Mobile phones or tablets will still be required to configure most devices. This means that although the Amazon Echo can control a WeMo plug, the consumer will still be required to download the WeMo app and configure the device. However, after the device is added to the same network as the Echo, the app is no longer needed on a day-to-day basis. Displays will also become increasingly popular throughout homes because the smart home is becoming increasingly isolating. Mobile phones or tablets will still be required to configure most devices in future smart homes DIY ecosystems such as Wink or SmartThings or Philips Hue lighting are often limited to one person with one mobile device. As a result, other members of the household would need access to that mobile device or would need access on their own device after being authorised by the primary user (all assuming a smart speaker is not being used). This is very limiting and the user experience is negatively affected. (Voice assistants like Google Home have added a feature to allow multiple accounts using voice recognition, which will help personalise smart homes.) However, displays in the home are a way to access all devices for anyone in the home. Smart home equipment cost Flexible service offerings and pricing is already taking shape across smart home offerings. DIY installed smart home systems such as Scout Alarm already offer no contract monitoring. Professional monitoring companies are already offering no contract pricing and providers such as Comcast are looking to pilot programs for just video monitoring bundled with Internet for a low monthly fee. Options for financing are also going to become commonplace. Smart home equipment is expensive, especially when attempting out outfit a modest size home (2,500 square feet +). Immediate access to services is becoming more critical. This means consumers should be able to access on-demand service options directly from a mobile device to activate or deactivate professional monitoring. Lastly, pricing still needs to come down for many smart home devices but there is a threshold. Since many smart home devices today do not have a recurring monthly fee, the cost of maintaining mobile apps, platforms and support services must be propped up by higher device prices. However, companies can look to offset some cost by sourcing different material. According to the IHS Markit Teardowns Team, the cost of the metal ring on the Nest 3rd Generation thermostat is $10, which is more expensive than the LCD display which comes in at $9. In comparison, the Ecobee3’s most expensive part is the LCD screen at about $4.00. As a result, the Ecobee3 costs nearly $20 less to manufacture compared with the Nest 3rd Generation thermostat. Smart home security Securing the smart home will be a hot topic over the next 12 months. One method of change will be manufacturers requiring consumers to change default passwords. Manufacturers need to start requiring consumers to change passwords before a product can be used. Home routers, for example, often use ‘admin’ as the username and ‘password’ as the password and most users never change these. For elder care, door/window sensors and motion sensors could be used in combination with software to monitor routine The challenge that many consumers and suppliers face today is that many passwords are built directly into the firmware and the consumer has no way of making changes. As a result, the integrity of the device comes down to the supplier. As threats become more severe with ransomware and other botnet attacks, manufacturers will need to implement additional thresholds of threat assessments to keep consumers safe. One method involves two-factor authentication. IHS Markit expects the monetisation of cyber-security for residential customers to start appearing in 2018. This means that security service providers would monitor network traffic for the consumer. The software would not be monitored or implemented directly by the consumer; instead, the service provider will take care of all the monitoring of network traffic. What this means is that the software or router would monitor network traffic for patterns and manage which servers are pinged by IoT devices such as consumer video cameras. Care homes and insurance companies Although the compound annual growth rate (CAGR) for smart home device revenue is set to exceed 50% through 2021, the growth could be much higher with support from adjacent markets such as elder care, construction/developers and insurance companies. For elder care, door/window sensors and motion sensors could be used in combination with the software to monitor routine. If an elderly person suddenly changes their routine, this would alert caregivers. This same premise can be used in professional elderly care settings to help staff prioritise patient needs. IHS Markit expects the monetisation of cyber-security for residential customers to startappearing in 2018 Working with insurance companies is another method of reaching the customer with smart home devices; however, the use of insurance is highly fragmented across regions. As a result, North America is the best opportunity as of 2017 to partner with insurance companies. Furthermore, insurance companies are mostly interested in managing the entire ecosystem. Blending professional and DIY smart homes While offering subsidised equipment (smoke detectors and water leak detection) can reduce claims, insurance companies need to have full access to the data – as a result, they are more interested in creating their own platform from scratch or working with a provider to support data analysis. Working closely with builders will also continue to gain traction, especially across EMEA and APAC. By working closely with builders, this reduces the challenges associated with B2C channels and the overall cost of the system can be masked by the mortgage payment, resulting in more system installations with less distribution expense. Overall, the line between professional and DIY smart home is blending. CEDIA and Amazon recently announced a collaboration and Netgear Arlo announced the first wire-free and battery-operated ONVIF compliant camera. With the combination of voice-control, consultations from Amazon and Best Buy, the reduction in the pile of smart home hubs in the basement as more protocols are embedded in gateways/routers, and no further need for the special Apple chip for HomeKit compliance after iOS 11, smart homes are becoming easier to achieve both for consumers and professionals.
ASAP-to-PSAP technology automates communications between alarm monitoring companies & PSAPs and dispatches emergency service In April 2015, Cary, N.C., adopted a technology called Automated Secure Alarm Protocol to Public Safety Answering Point (ASAP-to-PSAP), but currently they are among only a handful of emergency 911 call response locales that use ASAP-to-PSAP technology in the United States. Commander Scott Edson of the Los Angeles County Sheriff’s Department, speaking to a seminar gathering at ISC West, emphasised the importance of rolling out more implementations of ASAP-to-PSAP. The technology benefits residential and commercial alarm monitoring companies and their customers by eliminating dispatching errors and speeding dispatching times. There are 6,500 PSAPs that respond to emergency 911 calls in the United States. They take more than 250 million 911 phone calls per year from the public and from central station alarm monitoring companies. PSAPs then route the information from 911 calls to the right emergency service and then dispatch police or fire services. ASAP-to-PSAP technology automates the communications between alarm monitoring companies and PSAPs and dispatches the emergency service. The Central Station Alarm Association, the Association of Public Safety Communications Officials and Vector Security developed the software technology back in 2009. So what’s the implementation hold-up? “As always, funding is the issue,” says Ron Lander, CPP, principal with Ultrasafe Security Specialists in Norco, Calif. “The cities don’t want to spend the money. The central stations want to implement it. They say it will reduce personnel needs.” Replacing central station phone calls with data entered by a central station operator offers three major benefits, according to a PowerPoint presentation developed by Bill Hobgood, project manager with the Richmond, Va., Public Safety Team. First, it eliminates telephone calls between alarm monitoring companies and PSAPs, which take up time that could be spent with individual 911 callers, who might be in immediate physical danger. It eliminates the inevitable miscommunications between two human beings talking on the telephone – “Speak up, I can’t hear you.” “Was that Fourth Street or Fifth Street?” “Oh, Fifth Avenue, sorry.” Then there are also communications problems related to language in our increasingly multi-cultural society. Finally, and perhaps most important, it speeds the processing and response times by crucial minutes. Research shows that an ASAP communication takes 15 seconds or less to dispatch police or fire units. By comparison, a telephone communication takes 1.5 to 3 minutes or more to dispatch units. Upon implementing ASAP-to-PSAP, there was a 13 percent drop in the number of police alarms handled by telephone An ASAP application carries out three tasks. It translates data from the alarm monitoring company into a format that the PSAP technology can read and process. Second, it updates the alarm monitoring company on the status of the alarm — message accepted and referred to the right emergency service or rejected for one reason or another. Finally, an ASAP application provides continuing updates including cancellation notices from the alarm monitoring company, notices that emergency service has been dispatched, notices that emergency responders have arrived at the scene and notices that events have been closed out. Houston implemented the technology in 2011 and has reaped enormous benefits. According to Bill Hobgood, Houston encompasses 634 square miles, has a population of 2.3 million people and runs the nation’s fourth largest PSAP. The city receives more than 2,600 police alarms weekly from 43,000 alarm systems monitored by three alarm companies. Upon implementing ASAP-to-PSAP, there was a 13 percent drop in the number of police alarms handled by telephone. Non-emergency telephone calls declined by 15 percent. The PSAP estimates that it is saving $1 - $2 million annually. What about accuracy and response times? Hobgood studied results in his own city of Richmond as well as York County, Va., in the Tidewater region, both of which implemented ASAP-to-PSAP in 2011. Hobgood’s study found that when the system eliminated call-taker involvement, it eliminated spelling mistakes and accidental transposition of street address numbers. It also eliminated problems related to low-volume headsets and accents. Those are impressive business and performance improvements, which is driving Commander Edson’s interest in rolling out more implementations.
The physical security industry is moving fast. Evolving risks, new technologies and business changes all converged and had a profound impact on the industry in 2019. Looking back at our top articles of the year – as measured by those that received the most “clicks” at our website – provides a decent summary of how the industry evolved this year. Timely and important issues in the security marketplace dominated our list of most-clicked-upon articles in 2019. In the world of digital publishing, it’s easy to know what content resonates with the security market: our readers tell us with their actions; i.e., where they click. Let’s look back at the Top 10 articles we posted in 2019 that generated the most page views. They are listed in order here with a brief excerpt. 1. Schneider Electric to sell Pelco to private equity firm Schneider entered exclusive negotiations with Transom Capital Group, a U.S.-based private equity firm, to sell the Pelco business unit. Pelco is a security industry stalwart and global specialist in the design, development, and delivery of end-to-end video surveillance solutions and services including cameras, recording and management systems software. 2. High-tech drones, robots and counter-drone solutions on display From robots to drones to counter-drone solutions, a range of new technologies [was] displayed at ISC West 2019. The Unmanned Security Expo [included] a dedicated complimentary education theater for attendees offering sessions on a range of topics. Also included [were] demos of the best UAVs (unmanned aerial vehicles), UGVs (unmanned ground robotics and vehicles) and autonomous systems on the market. 3. Hikvision and Dahua banned from buying U.S. exports In effect, inclusion on the “entities” list restricts the export of equipment to the two companies because of their alleged involvement in “human rights violations and abuses” related to a Chinese government campaign of repression, mass arbitrary detention, and high-technology surveillance against minority groups. Equipment from the two companies is used to provide video surveillance capabilities in the Xinjiang Uighur Autonomous Region (XUAR) of China. 4. The many faces of today's facial recognition technology Used proportionately and responsibly, facial recognition can and should be a force for good. It has the ability to do a lot more to increase security in the future. From street crime to airport security, all the way through to helping those battling addiction, the technology can take security and operations to new heights. 5. Security industry trends to be led by focus on cyber security In 2019 With a more open, connected environment come cyber-risk and data privacy concerns – which is why, in the Security Industry Association’s 2019 Security Megatrends, cybersecurity’s impact on the physical security industry ranks number one on the list. Cybersecurity is affecting all areas of the industry landscape, from security implementation to attracting top talent to the workforce. 6. Open Supervised Data Protocol (OSDP): the gold standard for access control installations The Open Supervised Data Protocol (OSDP) is now the industry’s gold standard for physical access control installations. It was designed to offer a higher level of security with more flexible options than the aging, de facto Wiegand wiring standard. OSDP, first introduced in 2011 by the Security Industry Association (SIA), continues to evolve with significant manufacturer input. 7. Honeywell embracing AI, reinvesting in video portfolio Although uses for artificial intelligence (AI) are still emerging in security, Honeywell sees an important role for AI in building a connected system to ensure the safety and security of a building, and more importantly, its occupants. AI allows end users to go beyond monitoring activity on a surface level to really understand the scene – from who exactly is in the area to what they might be doing. 8. A secured entrance is the first defense against an active shooter What the majority of venues [of recent active shooter incidents] have in common is they all have a front entrance or chokepoint for anyone entering the facilities, which is why any active-shooter plan must include a strategy to secure that entry point. 9. Debunking the myths of the security of access control systems One of the areas where we see continued confusion is around access control systems (ACS) that are deployed over networks, particularly in relation to mobile access, smart cards, and electronic locks. These technologies are often perceived as being less secure and therefore more vulnerable to attacks than older ACS systems or devices. In the interest of clearing up any confusion, it is important to provide good, reliable information. 10. At Chubb Fire and Security, ethics is a core concept with practical impact Ethics discussions begin for employees at Chubb when they join the company; clear instructions about ethics are included as part of employee induction. There are nine modules of ethics training during employee orientation, and a discussion with an Ethics and Compliance Officer is part of the onboarding process.
Honeywell is expanding its OmniAssure access control reader product line with the launch of the OmniAssure Touch access control solution. OmniAssure Touch provides advanced security against credential cloning and reader tampering, increases operator productivity when deploying mobile credentials, and is interoperable with a range of credential technologies and panel communication protocols. The passive intent access control readers help people get into an area faster – just with the touch of a finger – no swiping of a card or a phone is necessary. “Our customers want the latest in security and protection against growing credential and identity attacks,” said Frédéric Haegeman, business leader for Honeywell Commercial Security, Europe and Novar GmbH. Access control solution “With OmniAssure Touch, users benefit from advanced security and an adaptable platform that strengthens access control in their building. Our goal is to develop a comprehensive access control solution suite so that every user can identify a solution that works best for their business.” OmniAssure Touch provides: Ultra-secure protection: protects against credential cloning and replay attacks with technology that is fully compliant with OSDP Secure Channel Protocol (SCP) and the latest DESFire EV2 encryption standards; readers wipe encryption and certificate data when device tampering has been detected with all form factors available with a capacitive touch keypad for two-factor authentication Exceptional adaptability: features hassle-free, user-friendly mobile credential capabilities that eliminate the need to present a phone to the reader; easy migration from legacy prox to smart and mobile technologies; as well as configure reader settings in the field via mobile app Integrated security suites A comprehensive solution: saves time by deploying mobile credentials directly through Honeywell’s WIN-PAK, WINMAG and Pro-Watch integrated security suites, revokes mobile credentials in real-time, and transforms the way people interact with your building using the Honeywell Vector Occupant App Easy to configure: leverages the Honeywell Utility app which allows installers to configure the readers in the field or wherever they use the app making installation and configuration easier and faster Reliable read/write cards OmniAssure Touch is ideally suited for enterprise and critical infrastructure environments across a wide variety of industries including defense, education, pharma, utilities and financial. The Honeywell suite of OmniAssure readers incorporate smart card technology to manage access control, logical (PC) access, storage of biometric templates, parking, ePurse and many other applications requiring reliable read/write cards.
Honeywell Commercial Security is among the companies working to develop security systems that are more proactive than reactive. “Our biggest opportunity moving forward is the ability to have security solutions that do a better job of detecting and predicting threats,” says Tim Baker, Global Marketing Director, Honeywell Commercial Security. Greater use of analytics and intelligence can reduce human error and simplify processes by providing a more unified view for greater situational awareness. Artificial intelligence and deep learning “We’re reaching a maturity level in terms of algorithms and hardware to drive new capabilities in a cost-effective way,” he says. Baker sees a continuing interest in artificial intelligence (AI) and deep learning in the physical security market, used in video analytics and also for intrusion and access control. "We have challenged ourselves to move from reactive solutions to develop a set of proactive solutions that determine potential security threats before they happen,” he says. An overarching theme is the need to focus operator attention on “what matters” rather than requiring operators to keep track of the growing number of sensors in newer systems. A remaining hurdle is to streamline the deployment of analytics systems, which can require expensive customisation during the commissioning phase. Credential-enabled access control reader The reader can support any card format and also enables “frictionless” access control That’s where Honeywell is investing and focusing its attention, seeking when possible to “pre-teach” algorithms based on data gleaned from a large installed base. Fortunately, there will be plenty of data from a growing variety of sites to build from. Honeywell offers a full ecosystem built around enterprise security needs and a second ecosystem built around the needs of small- and medium-sized businesses (SMBs). In the enterprise space, the trend is toward smarter edge devices, such as Honeywell’s OmniAssure Touch, a mobile credential-enabled access control reader. The reader can support any card format and also enables “frictionless” access control. A user can gain access by touching the reader, with no need to take his or her smart phone (which has the credential) out of their pocket. The reader is fully backwards compatible, which is a Honeywell hallmark. Honeywell’s OmniAssure Touch can support any card format and also enables “frictionless” access control. Designed to be cloud-enabled On the enterprise software side, Honeywell has invested in further development of their Pro-Watch access control system and MAXPRO VMS (video management system), tying them together into a single security console, along with intrusion and other systems such as human resources (HR) data. For the SMB market, Honeywell is building and expanding their MAXPRO Cloud system. As existing hardware has evolved to be cloud-enabled, the company has also been introducing new control products that are designed from the ground up to be cloud-enabled. Honeywell’s biggest vertical markets include banking, healthcare, gaming, energy infrastructure and airports The new MAXPRO Intrusion system, which can be configured over the cloud, will be introduced in the first quarter. MAXPRO Access, to be introduced in late November, can be deployed using an embedded web interface, a cloud interface, or as an on-premise solution. On the NVR side, an embedded NVR works alongside Honeywell’s new 30 Series video cameras, providing secure and encrypted end-to-end connection. Networked security system A challenge for Honeywell is to keep up with broader trends happening in the industry, whether geopolitical (e.g., relations between China and the United States) or regulatory such as General Data Protection Regulation (GDPR). Baker acknowledges an industry-wide increase in awareness about cyber security, driven largely by the enterprise market. IT departments are getting more involved in the purchasing decision; indeed, the chief information officer (CIO) is often the ultimate decision-maker. In response, Honeywell is emphasising “cyber security by design” from the beginning to the end of a project. Also, they are using white-hat hackers to test products before they are released into a live environment. “We are doing everything we can to make sure products are cyber secure,” says Baker. Honeywell’s biggest vertical markets include banking, pharmaceutical, healthcare, gaming, energy infrastructure and airports. NDAA-compliant video cameras Compliance is a common thread throughout the verticals. Honeywell sells to the government mostly in the access control and intrusion space and built around their Vindicator networked security system. (They also introduced the line of NDAA-compliant video cameras, made in Taiwan, at the recent GSX show.)
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