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Johnson Controls recently unveiled the findings of its 2018 Energy Efficiency Indicator (EEI) survey that examined the current and planned investments and key drivers to improve energy efficiency and building systems integration in facilities. Systems integration was identified as one of the top technologies expected to have the biggest impact on the implementation in smart buildings over the next five years, with respondents planning to invest in security, fire and life-safety integrations more so than any other systems integration in the next year. As advanced, connected technologies drive the evolution of smart buildings, security and safety technologies are at the center of more intelligent strategies as they attribute to overall building operations and efficiencies. SourceSecurity.com spoke with Johnson Controls, Building Solutions, North America, VP of Marketing, Hank Monaco, and Senior National Director of Municipal Infrastructure and Smart Cities, Lisa Brown, about the results of the study, smart technology investments and the benefits of a holistic building strategy that integrates security and fire and life-safety systems with core building systems. Q: What is the most striking result from the survey, and what does it mean in the context of a building’s safety and security systems? The results show an increased understanding about the value of integrating safety and security systems with other building systems Hank Monaco: Investment in building system integration increased 23 percent in 2019 compared to 2018, the largest increase of any measure in the survey. When respondents were asked more specifically what systems they we planning to invest in over the next year, fire and life safety integration (61%) and security system integration (58%) were the top two priorities for organisations. The results show an increased understanding about the value of integrating safety and security systems with other building systems to improve overall operations and bolster capabilities beyond the intended function of an individual system. Q: The survey covers integration of fire, life safety and security systems as part of "smart building" systems. How do smarter buildings increase the effectiveness of security and life safety systems? Hank Monaco: A true “smart building” integrates all building systems – security, fire and life-safety, HVAC, lighting etc. – to create a connected, digital infrastructure that enables individual technologies to be more intelligent and perform more advanced functions beyond what they can do on their own. For example, when sensors and video surveillance are integrated with lighting systems, if abnormal activity is detected on the building premise, key stakeholders can be automatically alerted to increase emergency response time. With integrated video surveillance, they also gain the ability to access surveillance footage remotely to assess the situation. When sensors and video surveillance are integrated with lighting systems abnormal activity on the premise can automatically be detected Q: How can integrated security and life safety systems contribute to greater energy efficiency in a smart building environment? Hank Monaco: Security, fire and life-safety systems can help to inform other building systems about how a facility is used, high-trafficked areas and the flow of occupants within a building. Integrated building solutions produce a myriad of data that can be leveraged to increase operational efficiencies. From an energy efficiency standpoint, actionable insights are particularly useful for areas that are not frequently occupied or off-peak hours as you wouldn’t want to heat or cool an entire building for just one person coming in on the weekend. When video surveillance is integrated with HVAC and lighting systems, it can monitor occupancy in a room or hallway. The video analytics can then control the dimming of lights and the temperature depending on occupant levels in a specific vicinity. Similarly, when access control systems are integrated with these same systems, once a card is presented to the reader, it can signal the lights or HVAC system to turn on. In this example, systems integration can ultimately help enable energy savings in the long run. Security and life safety systems contribute to help enable greater energy efficiency and energy savings in the long run Q: What other benefits of integration are there (beyond the core security and life safety functions)? Hank Monaco: Beyond increased security, fire and life-safety functions, the benefits of systems integration include: Increased data and analytics to garner a holistic, streamlined understanding of how systems function and how to improve productivity Ability to track usage to increase efficiency and reduce operational costs Enhanced occupant experience and comfort Increased productivity and workflow to support business objectives Smart-ready, connected environment that can support future technology advancements Q: What lesson or action point should a building owner/operator take from the survey? How can the owner of an existing building leverage the benefits of the smart building environment incrementally and absent a complete overhaul? Lisa Brown: Johnson Controls Energy Efficiency Indicator found that 77% of organisations plan to make investments in energy efficiency and smarter building technology this year. This percentage demonstrates an increased understanding of the benefits of smart buildings and highlights the proactive efforts building owners are taking to adopt advanced technologies. There is an increased understanding that buildings operate more effectively when different building systems are connected As smart buildings continue to evolve, more facilities are beginning to explore opportunities to advance their own spaces. A complete overhaul of legacy systems is not necessary as small investments today can help position a facility to more easily adopt technologies at scale in the future. As a first step, it’s important for building owners to conduct an assessment and establish a strategy that defines a comprehensive set of requirements and prioritises use-cases and implementations. From there, incremental investments and updates can be made over a realistic timeline. Q: What is the ROI of smart buildings? Lisa Brown: As demonstrated by our survey, there is an increased understanding that buildings operate more effectively when different building systems are connected. The advanced analytics and more streamlined data that is gathered through systems integration can provide the building-performance metrics to help better understand the return on investment (ROI) of the building systems. This data is used to better understand the environment and make assessments and improvements overtime to increase efficiencies. Moreover, analytics and data provide valuable insights into where action is needed and what type of return can be expected from key investments.
The smart home market has seen significant growth since 2010. Specifically, less than 0.5% of homes in the American region had connected home devices such as thermostats, lighting, security and entertainment in 2010; by the end of 2017, nearly 12% of households in the region will have connected home devices, an average of six devices per home. The success of smart homes started with professional security providers offering bundled packages, focused mostly on security monitoring. However, due to the cost of professional contracts, consumers began to embrace the do-it-yourself (DIY) approach. Despite the challenges and opportunities that come with professional and DIY approaches, the momentum of smart home growth depends on these two approaches working symbiotically. Smart home technology partnerships A few recent examples include the relationship with Vivint and Best Buy and Vivint with Sprint. In most cases, Best Buy is a competitor to Vivint because a consumer can buy point devices and ecosystem and install it themselves or enlist the help of the Geek Squad. Even more recently, Nest announced optional professional monitoring with its Nest Secure products in partnership with MONI. Although this approach isn’t new, Scout Alarm, LiveWatch and SimpliSafe already have similar approaches, it continues to stress the need to combine multiple channels and approaches to the smart home market. Moreover, these are examples of symbiotic partnerships that will help the total market. In 2017, there were about 122 million smart home devices shipped globally. The retail channel represented about 62 percent of all device shipments in 2017 and will represent about 70 percent in 2021. Despite the increased demand for professional installation, the do-it-for me approach, most the volume remains with ad-hoc purchases. This includes a consumer video camera or a smart thermostat purchase from a retailer or when a consumer wants to add devices to an existing professionally installed system, they often will buy products from retail. There is a growing needto combine multiplechannels and approachesto the smart home market Furthermore, the multiple-system operator (MSO) and professional security provider channels will be evenly split in 2017; however, by 2021, the MSO channel is expected to be double the market size of the security provider channel. The primary reason for this rapid change over five years is the lack of professional security providers in EMEA and APAC; as a result, MSOs will dominate the professional channels in these regions, while across North America, security providers will maintain a strong market presence. Top trends in smart homes A few of the top trends in smart homes to watch out for over the next 12-24 months include user interface, flexible services, cyber security and adjacent markets. The user interface trend continues to evolve for the smart home. Although voice commands are trending towards becoming the new user interface beyond 2017, the voice will not be the only means to control and interact with the smart home. Mobile phones or tablets will still be required to configure most devices. This means that although the Amazon Echo can control a WeMo plug, the consumer will still be required to download the WeMo app and configure the device. However, after the device is added to the same network as the Echo, the app is no longer needed on a day-to-day basis. Displays will also become increasingly popular throughout homes because the smart home is becoming increasingly isolating. Mobile phones or tablets will still be required to configure most devices in future smart homes DIY ecosystems such as Wink or SmartThings or Philips Hue lighting are often limited to one person with one mobile device. As a result, other members of the household would need access to that mobile device or would need access on their own device after being authorised by the primary user (all assuming a smart speaker is not being used). This is very limiting and the user experience is negatively affected. (Voice assistants like Google Home have added a feature to allow multiple accounts using voice recognition, which will help personalise smart homes.) However, displays in the home are a way to access all devices for anyone in the home. Smart home equipment cost Flexible service offerings and pricing is already taking shape across smart home offerings. DIY installed smart home systems such as Scout Alarm already offer no contract monitoring. Professional monitoring companies are already offering no contract pricing and providers such as Comcast are looking to pilot programs for just video monitoring bundled with Internet for a low monthly fee. Options for financing are also going to become commonplace. Smart home equipment is expensive, especially when attempting out outfit a modest size home (2,500 square feet +). Immediate access to services is becoming more critical. This means consumers should be able to access on-demand service options directly from a mobile device to activate or deactivate professional monitoring. Lastly, pricing still needs to come down for many smart home devices but there is a threshold. Since many smart home devices today do not have a recurring monthly fee, the cost of maintaining mobile apps, platforms and support services must be propped up by higher device prices. However, companies can look to offset some cost by sourcing different material. According to the IHS Markit Teardowns Team, the cost of the metal ring on the Nest 3rd Generation thermostat is $10, which is more expensive than the LCD display which comes in at $9. In comparison, the Ecobee3’s most expensive part is the LCD screen at about $4.00. As a result, the Ecobee3 costs nearly $20 less to manufacture compared with the Nest 3rd Generation thermostat. Smart home security Securing the smart home will be a hot topic over the next 12 months. One method of change will be manufacturers requiring consumers to change default passwords. Manufacturers need to start requiring consumers to change passwords before a product can be used. Home routers, for example, often use ‘admin’ as the username and ‘password’ as the password and most users never change these. For elder care, door/window sensors and motion sensors could be used in combination with software to monitor routine The challenge that many consumers and suppliers face today is that many passwords are built directly into the firmware and the consumer has no way of making changes. As a result, the integrity of the device comes down to the supplier. As threats become more severe with ransomware and other botnet attacks, manufacturers will need to implement additional thresholds of threat assessments to keep consumers safe. One method involves two-factor authentication. IHS Markit expects the monetisation of cyber-security for residential customers to start appearing in 2018. This means that security service providers would monitor network traffic for the consumer. The software would not be monitored or implemented directly by the consumer; instead, the service provider will take care of all the monitoring of network traffic. What this means is that the software or router would monitor network traffic for patterns and manage which servers are pinged by IoT devices such as consumer video cameras. Care homes and insurance companies Although the compound annual growth rate (CAGR) for smart home device revenue is set to exceed 50% through 2021, the growth could be much higher with support from adjacent markets such as elder care, construction/developers and insurance companies. For elder care, door/window sensors and motion sensors could be used in combination with the software to monitor routine. If an elderly person suddenly changes their routine, this would alert caregivers. This same premise can be used in professional elderly care settings to help staff prioritise patient needs. IHS Markit expects the monetisation of cyber-security for residential customers to startappearing in 2018 Working with insurance companies is another method of reaching the customer with smart home devices; however, the use of insurance is highly fragmented across regions. As a result, North America is the best opportunity as of 2017 to partner with insurance companies. Furthermore, insurance companies are mostly interested in managing the entire ecosystem. Blending professional and DIY smart homes While offering subsidised equipment (smoke detectors and water leak detection) can reduce claims, insurance companies need to have full access to the data – as a result, they are more interested in creating their own platform from scratch or working with a provider to support data analysis. Working closely with builders will also continue to gain traction, especially across EMEA and APAC. By working closely with builders, this reduces the challenges associated with B2C channels and the overall cost of the system can be masked by the mortgage payment, resulting in more system installations with less distribution expense. Overall, the line between professional and DIY smart home is blending. CEDIA and Amazon recently announced a collaboration and Netgear Arlo announced the first wire-free and battery-operated ONVIF compliant camera. With the combination of voice-control, consultations from Amazon and Best Buy, the reduction in the pile of smart home hubs in the basement as more protocols are embedded in gateways/routers, and no further need for the special Apple chip for HomeKit compliance after iOS 11, smart homes are becoming easier to achieve both for consumers and professionals.
ASAP-to-PSAP technology automates communications between alarm monitoring companies & PSAPs and dispatches emergency service In April 2015, Cary, N.C., adopted a technology called Automated Secure Alarm Protocol to Public Safety Answering Point (ASAP-to-PSAP), but currently they are among only a handful of emergency 911 call response locales that use ASAP-to-PSAP technology in the United States. Commander Scott Edson of the Los Angeles County Sheriff’s Department, speaking to a seminar gathering at ISC West, emphasised the importance of rolling out more implementations of ASAP-to-PSAP. The technology benefits residential and commercial alarm monitoring companies and their customers by eliminating dispatching errors and speeding dispatching times. There are 6,500 PSAPs that respond to emergency 911 calls in the United States. They take more than 250 million 911 phone calls per year from the public and from central station alarm monitoring companies. PSAPs then route the information from 911 calls to the right emergency service and then dispatch police or fire services. ASAP-to-PSAP technology automates the communications between alarm monitoring companies and PSAPs and dispatches the emergency service. The Central Station Alarm Association, the Association of Public Safety Communications Officials and Vector Security developed the software technology back in 2009. So what’s the implementation hold-up? “As always, funding is the issue,” says Ron Lander, CPP, principal with Ultrasafe Security Specialists in Norco, Calif. “The cities don’t want to spend the money. The central stations want to implement it. They say it will reduce personnel needs.” Replacing central station phone calls with data entered by a central station operator offers three major benefits, according to a PowerPoint presentation developed by Bill Hobgood, project manager with the Richmond, Va., Public Safety Team. First, it eliminates telephone calls between alarm monitoring companies and PSAPs, which take up time that could be spent with individual 911 callers, who might be in immediate physical danger. It eliminates the inevitable miscommunications between two human beings talking on the telephone – “Speak up, I can’t hear you.” “Was that Fourth Street or Fifth Street?” “Oh, Fifth Avenue, sorry.” Then there are also communications problems related to language in our increasingly multi-cultural society. Finally, and perhaps most important, it speeds the processing and response times by crucial minutes. Research shows that an ASAP communication takes 15 seconds or less to dispatch police or fire units. By comparison, a telephone communication takes 1.5 to 3 minutes or more to dispatch units. Upon implementing ASAP-to-PSAP, there was a 13 percent drop in the number of police alarms handled by telephone An ASAP application carries out three tasks. It translates data from the alarm monitoring company into a format that the PSAP technology can read and process. Second, it updates the alarm monitoring company on the status of the alarm — message accepted and referred to the right emergency service or rejected for one reason or another. Finally, an ASAP application provides continuing updates including cancellation notices from the alarm monitoring company, notices that emergency service has been dispatched, notices that emergency responders have arrived at the scene and notices that events have been closed out. Houston implemented the technology in 2011 and has reaped enormous benefits. According to Bill Hobgood, Houston encompasses 634 square miles, has a population of 2.3 million people and runs the nation’s fourth largest PSAP. The city receives more than 2,600 police alarms weekly from 43,000 alarm systems monitored by three alarm companies. Upon implementing ASAP-to-PSAP, there was a 13 percent drop in the number of police alarms handled by telephone. Non-emergency telephone calls declined by 15 percent. The PSAP estimates that it is saving $1 - $2 million annually. What about accuracy and response times? Hobgood studied results in his own city of Richmond as well as York County, Va., in the Tidewater region, both of which implemented ASAP-to-PSAP in 2011. Hobgood’s study found that when the system eliminated call-taker involvement, it eliminated spelling mistakes and accidental transposition of street address numbers. It also eliminated problems related to low-volume headsets and accents. Those are impressive business and performance improvements, which is driving Commander Edson’s interest in rolling out more implementations.
Attracting trade visitors from across the subcontinent, the region’s most influential trade fair for the security industry, Secutech India, is scheduled to return for its 9th edition from 7 – 9 May 2020 at the Bombay Exhibition Centre, Mumbai. With exhibitor registration still open, the fair has already attracted more than 350 of the world’s leading security brands with less than three months remaining before it commences. The 2020 exhibition will feature Axis Communication, CP Plus, Hikvision, ZKTeco, Infinova, Matrix, Toshiba and many more. Security devices and turnkey solutions The 2020 edition of Secutech India is set to reflect the country’s digital transformation Detailing the business value of the fair, Ms Regina Tsai, the General Manager of Messe Frankfurt New Era Business Media Ltd said: “Catering to local market requirements such as cost efficiency and a need for fast project implementation, Secutech India assembles the full range of security devices and turnkey solutions under a single roof. Benefiting from its position in Mumbai, India’s commercial centre, last year the fair attracted more than 20,000 buyers travelling from across India’s main regions, and we are looking forward to welcoming even more business this coming May.” The 2020 edition of Secutech India is set to reflect the country’s digital transformation. IP cameras are in high demand from SMEs, retail and the residential segment, while biometric access control systems are also gaining popularity in offices and at border controls, with users gradually favouring contactless systems such as facial recognition above fingerprint biometrics. Core security solutions In the view of Ms Tsai, this year’s fair is taking place at a favourable time for the regional industry: “The government aims to transform India into an electronics export hub, which will open up new opportunities for component manufacturers catering to the local manufacturing sector. But just as importantly, as part of India’s proposed Union Budget 2020, infrastructure development across roads, railway, airports, ports, and economic corridors are expected to raise demand for core security solutions including video surveillance, video analytics, biometrics and intruder detection systems." "The governments ‘Digital India’, ‘Smart City Mission’, and ‘Technology Empowerment’ initiatives will also be growth drivers.” Access control in healthcare facilities As a maturing security market, the appetite for knowledge in India is growing" Among many benefits, the ability to make onsite comparisons, conduct meaningful business discussions and view product demonstrations are a few of the show elements that visitor’s to Secutech India value. According to Ms Tsai, business effectiveness is the top priority for the fair’s organisers: “Initiatives such as the ‘Secutech connect’ business matching service which links buyers with exhibitors based on industry background continue to be highly popular, helping us to generate genuine business outcomes for participants.” But beyond business, information exchange is also a priority says Ms Tsai: “As a maturing security market, the appetite for knowledge in India is growing. This is a need that the upcoming edition of Secutech India will cater for with a series of conferences dealing with topics relevant to the local market, including cyber security, smart city digital infrastructure; the convergence of 5G, artificial intelligence, data analytics and the IoT; access control in healthcare facilities, and fire safety in elderly care homes and restaurants.” Personal protection equipment In addition to its core focus on security, Secutech India 2020, in cooperation with the GPS Association of India, will feature a pavilion dedicated to fleet management, vehicle tracking as well as passenger and driver safety. The concurrent ‘Fire and Safety India’ event will also return as the destination for trade buyers to locate the latest firefighting gear, personal protection equipment and smoke detection systems.
Milestone Systems’ annual MIPS brings together a rich community of video, security, and technology solution partners focused on advancing innovation. Special guests including Milestone officers, industry leaders, renowned futurists, authors, and a popular TEDx speaker will share their inspirations. Milestone will also showcase three start-ups from its Kickstarter Contest with compelling technologies and businesses that comprehensively address pressing security and societal issues. Milestone Systems, a global provider of open platform video management software (VMS), is hosting the 2020 Milestone Integration Platform Symposium (MIPS) conference, in Dallas, Texas on February 17-19, 2020. Partners, customers and influencers are invited to register for the special two-day event. Applied innovation in video surveillance Milestone will feature a variety of speakers and topics, including TEDx speaker Anders Sorman-Nilsson, and one of the Top Ten Futurists in the world, Gerd Leonhard. The event will also include an exhibition pavilion featuring products and programs from partners including Axis Communications, Dell, Intel, Herta, Lenel S2, and Seneca Data and an innovation showcase with the three most promising ideas from Milestone’s incubator program, Kickstarter. We glimpse at the future through the ideas of our Kickstarter contestants" “MIPS is a one-stop destination for applied innovation in video surveillance,” notes Tim Palmquist, Vice President for the Americas at Milestone Systems. “Each year we hear from an array of speakers that challenge our thinking about today’s technology and the new frontiers of tomorrow. We see new products and programs from the most innovative companies in our industry. Together with XProtect, they serve the needs of our many customers. Finally, we glimpse at the future through the ideas of our Kickstarter contestants. MIPS is a hub for business, network connections and, above all, novel ideas!” Video analytics Leveraging the power of the open platform, the Milestone XProtect video management software (VMS) is compatible with more than 8,500 security and surveillance devices, and more than 450 software integrations from over 3,500 technology partners. Technology partners include providers of network video cameras, cloud solutions, DVRs and NVRs, servers and storage equipment, alarm and detection systems, video analytics, GPS technology, laser and radar scanners, emergency call boxes and more. “The open platform provides an opportunity to innovate freely as circumstances and opportunities dictate, not as a VMS provider dictates,” says Palmquist. “This freedom of innovation has already yielded some of the very best technologies and collaborations in the security industry. It has also resulted in scalable and future-proof systems in healthcare, education, city surveillance and other verticals where Milestone is the platform of choice and where professionals accept nothing less than freedom of choice to do their jobs at the best of their capacity.” Milestone Marketplace 2.0 Integrators will promote their installation experience and connect with technology partners on Marketplace Milestone will launch version 2.0 of the Milestone Marketplace on its website which will enable customers to find resellers and integrators that deliver video solutions based on their pain points or location. Integrators will promote their installation experience and connect with technology partners on Marketplace hereby allowing end-users to access information on the latest innovations. “By launching Milestone Marketplace 2.0, we are inviting customers to search for the latest and greatest technologies in our community. Milestone supports the co-creation of solutions, allowing our community to supply best-in-class technology for a variety of customer needs,” says chief sales and marketing officer at Milestone, Kenneth Hune Petersen. Integrated cloud-based solutions A large part of the MIPS 2020 Dallas event focuses on the many advantages of an open solution, with the Milestone XProtect VMS platform enabling reliable and efficient integrations with thousands of third-party hardware and software products. Detailed discussions of solution applications as well as previews of new integrations and partnerships help integrators, resellers and partners of all types to shape the future of their own businesses. Cloud-based services and integrations will soon take video management systems to a new level MIPS 2020 promises to usher in new integrated cloud-based solutions, which will greatly impact the future of how video systems are designed, deployed, and monetised. Cloud-based services and integrations will soon take video management systems to a new level, expanding how security professionals think about technology and their own business models. Open for startups Additionally, three finalists in Milestone's annual Kickstarter contest will demonstrate their visions. MIPS 2020 participants will have an opportunity to vote for their favourite software coder with the winner being announced during the gala dinner. Milestone believes in inspiring talent to make the world see through connecting new technology ideas, business strategy, and innovation. Three 2020 finalists will have a chance to showcase their visions directly to the Milestone Community of partners and customers at the MIPS2020 conference and beyond. They are: Benoit Koenig is the co-founder and COO at Veesion. Benoit was confronted with shop-lifting on a regular basis in his family-owned supermarkets. During his studies in Artificial Intelligence, he saw the great potential of deep learning applied on video data, which inspired him to start Veesion with two other engineers. Veesion are developing a gesture recognition technology to detect shoplifting in the retail industry. Commenting on Benoit’s idea and company, Palmquist noted, “Veesion is what MIPS is all about. This is an innovation that addresses a major commercial issue for retailers around the world but does so using technology in a respectful, considerate and intelligent manner. I am proud and encouraged that Veesion is enabled by the open platform.” Jennifer Ivens is the founder of Canscan, a technology company that provides automated container inspection services. It was impatience and ambition that prompted her to leave her position as a logistics analyst for an ocean carrier to go into this business for herself. Canscan’s idea is the next-level shipping container checking system, powered by artificial intelligence (AI) called Virtual Checker. “Jennifer and her team have come up with an innovation that addresses many social, economic, and criminal issues. It has the potential to avert some of the human tragedies we hear of and see on television across the globe each year,” Palmquist said. Zeljko Tepic has over 15 years of experience in the development of client/server and cloud architectures. He works on projects involving advanced algorithms, signal processing, Artificial Neural Networks, deep learning, generic algorithms, fuzzy logic, spectral analysis, and more. Venzo Secure’s idea is to provide seamless awareness of critical events by transparently displaying an intuitive “alert timeline” on top of the XProtect Smart Client camera views. The solution will give customers the option to dynamically arrange a view of the cameras in the Smart Client which are closest to the event at hand, and to handle any related events, alarms, analytics or metadata inside the Milestone XProtect video platform, including those from third parties. “Smart city managers, emergency responders, and police will benefit from this new technology enabling them to better respond during a crisis. This technology is poised to save lives, and I am proud that Milestone is supporting Venzo through our Kickstarter program,” commented Palmquist. Over 750 attendees are expected to attend MIPS 2020 at The Gaylord Texan Resort and Convention Centre on February 17-19, 2020 in Dallas, Texas.
Cloud technologies and the IoT have opened up seemingly endless possibilities for the modern retail organisation. Customers have never had as much control over purchasing decisions as they do today, with the ability to make transactions at the touch of a button for goods and services from the comfort of their own homes or on the move. However, the customer data lying at the heart of this frictionless shopping experience presents an ever more attractive commodity to cyber criminals. Attacks are growing in number and it has been reported that in the last 12 months there have been 19 significant data breaches. This presents a major problem for both retailers and customers. Cloud technologies and the IoT have opened up seemingly endless possibilities for the modern retail organisation In addition to the immediate disruption and downtime a breach can cause, the damage to the reputation of a business or brand can be lifelong. With GDPR related fines from the ICO now as much as €20m or 4% of an organisation’s global annual turnover, whichever is higher, the resulting combination of the cost of the breach itself, reputational erosion and any crippling fines can be devastating. It is therefore essential that retailers are aware of the steps and procedures they should be following to ensure full data compliance and to guarantee the integrity of their IT infrastructure. Ensuring full GDPR compliance It’s vital to ensure that everyone understands the security implications and knows how to respond effectively in the event of a breach. Internally, all teams and departments should have the confidence to raise the alert if a breach is suspected. Externally, companies should look to encourage conversations across the entire supply chain to ensure requirements are effectively met and security risks are adequately addressed. It is a requirement of the GDPR that the necessary steps be taken to guard against attack and protect existing software and systems It is a requirement of the GDPR that the necessary steps be taken to guard against attack and protect existing software and systems. Effective cybersecurity lifecycle management of IoT devices, such as network video surveillance cameras, is an example of a measure which should be put in place to help prevent such devices from being compromised, mitigating risk and ultimately maintaining customer trust. Establishing a truly secure retail solution can only be accomplished if security has been analysed at every stage. Evolving physical systems For protection of the physical retail environment, the move away from legacy security solutions such as traditional CCTV, which typically sat outside of a company’s IT operation, to the modern cloud-enabled security technologies we see today, allows retailers to unlock a wealth of business benefits previously impossible with analogue technologies. Today’s systems provide far greater accuracy of detection, vastly improved image quality, even in low light, and an array of business intelligence options to aid operations, such as people counting, queue monitoring and stock control. Protecting the physical security of the retail environment The ability to create live security alerts as well as forensic evidence for later analysis allows security teams to be proactive rather than reactive. In addition, the growing use of edge capabilities to process data within the cameras themselves negates the additional time and potential lag associated with continually passing surveillance information back and forward to servers, streamlining and therefore vastly improving operations. System vulnerabilities equals vulnerable data For network cameras being introduced onto an IT network, it’s essential to ensure that they do not become compromised and used as a backdoor to gain entrance to a business’s innermost workings and most valuable commodity; its data. The importance of guarding against system vulnerabilities cannot be ignored and it is therefore vital to ensure that all installed technologies are Secure by Default; built from the ground up with cybersecurity considerations at the forefront, to strengthen system security. In addition, software updates and firmware upgrades will keep the devices protected in line with the evolving threat landscape. The importance of guarding against system vulnerabilities cannot be ignored Forging and maintaining relationships with stakeholders is key to establishing a healthy supply chain built on mutual trust and respect. Only by following such an approach can the integrity of systems be fully guaranteed, with trusted vendors and installers working together to ensure that ethical practices are followed, and cybersecurity principles are adhered to. Due diligence should be carried out to make sure that all stakeholders involved in the manufacture, supply and installation of security software and systems understand the importance of keeping security best practice at the forefront of everything they do. Addressing the ongoing challenge Retailers must be able to rely on technologies that support their operational requirements and address associated risks, while at the same time, supporting IT security policies. By following procedures around the cybersecurity of IoT devices, and realising the importance of implementing high quality products and services through relationships with trusted vendors and partners, retailers will benefit from connected physical security systems that deliver on the promise of better protection of the business and customer, to effectively mitigate the mounting cyber security threat.
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