Download PDF version Contact company

Q: Mr. Seiter, Mr. Ekerot, you both joined Bosch Building Technologies’ business unit Video Systems & Solutions as Senior Vice Presidents in March 2020, when the Coronavirus pandemic was just beginning. How did your business unit get through 2020?

Magnus Ekerot:

The crisis was also felt at Bosch. At the same time, demand has risen for solutions that keep businesses open and protect people's health. We offer corresponding video solutions that can make a significant contribution to containing the pandemic. 

Michael Seiter:

Overall, we managed the past year well despite the challenges and have been growing again since the third quarter compared to 2019. We see good opportunities for further growth in 2021.

Q: Has the Corona crisis again accelerated the development of smart technologies in the security technology market, and does the security market in contrast to most industries benefit from the crisis more than it suffers?

Michael Seiter:

The Corona crisis has definitely demonstrated that the future lies in data-driven solutions. Thanks to our product development strategy already being based on this, we at Bosch were very quickly able to develop new products for the ‘New Normal’ and to expand existing products accordingly.

To give one or two examples: in cooperation with Philips, we very quickly developed a people counting solution for retail operations – smart Philips displays in conjunction with smart cameras from Bosch that provide protection for staff and customers. The In-Store Analytics software solution was also implemented with additional features. Shop owners can now make decisions based on customer movement data such as “Where do we position products to avoid queues or crowds?”

HTD involves a touch-free monitoring system to accurately and speedily identify people with heightened skin temperature 

The latest highlight is the Bosch Human Skin Temperature Detection solution, in short HTD. This involves a touch-free monitoring system to accurately and speedily identify people with heightened skin temperature at control points in offices, factory floors, or airports. The benefits of previously existing solutions on the market are sometimes called into question. Competitors are often unable to deliver what they promise because, for example, the measured temperature of the skin does not correspond to the core temperature of the person, or fluctuates, due to environmental influences. Therefore, we developed a software-based solution that, in compliance with GDPR, first allows people with potentially elevated body temperatures to be filtered out, and in a second step, allows medical personnel to perform a more targeted fever measurement.

Q: You see a lot of potential for the video security industry in new technologies such as Artificial Intelligence and the Internet of Things. What specific opportunities do you mean, and how are you leveraging these technologies at Bosch Building Technologies?

Michael Seiter:

Bosch has committed itself fully to an “AIoT” – AI meets IoT – strategy. The development of AI algorithms and software, in general, is at Bosch significantly driven in the security space.  By AIoT, we specifically mean the networking of physical products and the deployment of artificial intelligence.

With AI we aim to enable clients to understand events at an ever-deeper level and predict them in the future – the keyword being predictive – so that they can act proactively. This is particularly important for health and safety. An example is the Intelligent Insights solution where the user can anticipate potentially dangerous situations, for instance in maintaining social distance and a maximum number of people numbers in any one area.

Q: From your point of view do you have an advantage over other suppliers when it comes to AI-based products in the video arena?

Michael Seiter:

The analysis and utilisation of video data have long been front and centre with us. Since 2016 we’ve been following the strategy of offering AI applications in the form of integrated intelligent video analytics as a standard in our network cameras.

Data such as colour, object size, object speed, and direction are all measured. Simply put, you can say this is seeing and understanding – which is the principle behind smart security cameras. Today it’s much more a question of intelligent, data-based solutions than collecting high-quality pictures and storing them for the record.

Bosch has been investing heavily in AI for years, from which we can benefit greatly in our area. In the first quarter, for example, we will launch a vehicle detector based on deep learning that is already running on our cameras. This will create significant added value for our customers in the area of intelligent traffic control.

Q: Mr. Ekerot, what advantages do customers have in AI-based video security from Bosch?

Magnus Ekerot:

A key advantage is strong customer focus with tailored solutions that are at the same time modular and scalable through new AI algorithms

A key advantage is our strong customer focus with tailored solutions that are at the same time modular and scalable through new AI algorithms. Take the example of Camera Trainer, a machine learning software that can be directly uploaded to Bosch network cameras. The camera is thus trained up on recognising objects and situations – tailored to the specific needs of our customers. If the camera detects the defined scenario, it performs a predefined action in real-time – for example, a count or an alarm.

The latest example is our new camera platform Inteox. As a completely open camera platform, Inteox combines Bosch's intelligent video analytics with an open operating system. This allows programmers to develop specific software applications - or apps - for various application purposes. These can then be loaded onto cameras – the same principle as an app store for smartphones. To sum up, Bosch AI applications support customer-specific needs related to data analysis while enabling totally new applications within and beyond the video security market.

Q: Can you name a specific current project where Bosch has deployed an AI-based solution?

Magnus Ekerot:

A current ground-breaking project using our smart cameras is being implemented as a pilot in the USA. Smart Ohio enables users to configure more intelligent traffic flows and thus ensure mobility, safety, and the efficient use of roads today and tomorrow.

The new vehicle detector mentioned by Mr. Seiter also plays a central role here. Our overall goal is to provide connected smart sensor solutions for public and private transportation agencies to enable them to operate their roads safely and efficiently.

The Intelligent Insights can anticipate potentially dangerous situations, for instance in maintaining social distance and a maximum number of people numbers in any one area

Q: Mr. Seiter, you have been involved with the topic of mobility for some time. What experience from your previous job in the automotive business of Bosch might help you when it comes to further develop the video portfolio of Bosch Building Technologies?

Michael Seiter:

There's a lot to tell. First of all, the development of core algorithms for video-based solutions, whether for autonomous driving, for vehicle interior monitoring, or for our Bosch Building Technologies video systems, all come together at Bosch's Hildesheim location. This gives us considerable synergies and allows us to bring R&D results to market faster and more flexibly.

Essentially, assisted driving systems use AI algorithms that process ever-increasing volumes of video data. Attempts are being made to imitate the human being and enable the vehicle to understand better the surrounding environment with its ‘eyes’. This predictive capability is especially critical with autonomous driving. For example, key questions include: “How should the car respond and what could potentially happen next?” “What kind of environment does it find itself in?” etc. There are many activities in this area at Bosch that in my new role in security we can also strongly benefit from.

I am now bringing a lot of this experience and existing R&D achievements to Bosch Video Systems & Solutions, which also results in further synergies with our mobility division: At Stuttgart Airport, autonomous driving is already being implemented together with Mercedes-Benz and the parking garage operator Apcoa as part of the "Automated Valet Parking" project, or AVP for short, in which intelligent video systems from Bosch Building Technologies are making a significant contribution.

Mr. Ekerot, you have a lot of experience in the video security area. Where do you position Bosch Building Technologies now in this market and what specific goals are you pursuing?

Magnus Ekerot:

Our clients are looking for reliable partners and products. We are a strong brand; you can rely on Bosch products. Bosch is a thought leader in video and a pioneer in AI applications in this field since 2016. Data security is everything to us: Our products conform to the EU’s GDPR regulations. Beyond that, we have an extensive camera portfolio that complies with the US National Defense Authorization Act (NDAA) for video security devices. This enables our portfolio to be deployed for example within US government buildings.

We are planning to conclude more software maintenance agreements with our clients in 2021. These deliver investment and future security for our customers and include for example a ‘patch guarantee’ along with regular updates with new functionalities. This is the first step in a comprehensive plan to access new revenue channels for us and our partners delivering the best technology and excellent service to the end-user!

Overall, many new products will be launched this year and this trend will intensify. Our goal is to establish new product families that follow a simple principle: “The development and delivery of disruptive, predictive video solutions that every user can trust because of the underlying sustainable forward-thinking mindset.”

It’s been much discussed of late that Bosch is one of the very first companies globally that operates on a CO2-neutral basis. How does sustainability impact your business?

Magnus Ekerot:

IoT solutions are actually sustainable and contribute to environmental protection

Our IoT solutions are actually sustainable and contribute to environmental protection. For example, our cameras are sustainable in that they remain up-to-date through software updates and needn’t be constantly exchanged for new ones. Our systems demonstrate sustainability also operationally as they can be managed remotely. System integrators don’t need to be physically present, thus avoiding unnecessary travel with its accompanying emissions.

All in all, Bosch Building Technologies develops ways to accompany and support our clients in reaching their climate goals via new technologies. This can be done, for example, through improved energy efficiency, the total cost of ownership models, organising and simplifying the supply chain, and helping our customers meet their social responsibilities.

The Power of Bosch helps us here to leverage company-wide research to be two steps ahead, a shade faster, when it comes to new technologies and initiatives that our and future generations will benefit from. I should also say that I am personally very proud to work for a company that set an ambitious climate goal for itself and achieved it!

Can you already share a preview of your technology innovations in 2021?

Michael Seiter:

We see great market potential for our cameras that use artificial intelligence and can be updated flexibly throughout their lifecycles. I have already mentioned the deep learning-based vehicle detector in our cameras.

More such solutions – also for other applications where object and person recognition are important – will follow in the course of the year. And the best part is: with AI, the more data we collect and the more intelligently we use it, the better the solutions become and the more added value they bring to the customer. This will revolutionise our industry!

Another example is our cloud-based solutions, for example for alarm monitoring. Here, we can now also integrate third-party cameras and, building on this, offer and jointly develop our intelligent software-based solutions. This gives our customers more opportunities to take advantage of the opportunities created by AI.

The trend towards integration of the various security technologies seems to be driven mostly by the rapid progress in software development. Does this affect full-range suppliers such as Bosch and what specific plans for fully integrated security solutions do you have for the future?

Michael Seiter:

Naturally, this suits us as a full-scope supplier. Bosch solutions are deployed in many cross-domain client projects. We have experts for the different domains under one roof and a strong brand with the same quality promise for all areas. Nevertheless, it is always also about specific domain excellence. Only when you master all different areas and have profound and proven expertise in each of them you can succeed in integrated cross-domain projects. The respective business units craft their future strategies and innovation roadmaps with this in mind – as we do in the field of Video Systems & Solutions.

Our business unit offers fully integrated Bosch video solutions that can be extended and operated on open systems. This is why we drive open platforms such as Inteox, to offer customers from a wide range of industries the right solutions. Our Bosch Integration Partner Program that we launched in 2012 is also heading in this direction – every product can be integrated into multiple other systems and VMS solutions.

In summary: At Bosch, we are both a one-stop-shop, but also an open-system, meaning we offer customers maximum flexibility in their choice of products and services.

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version Download PDF version

In case you missed it

The future of accommodation: when coliving and PropTech combine
The future of accommodation: when coliving and PropTech combine

As technology develops at an ever-faster rate, the possibilities for where and how new innovations can be used are endless. The property sector is one such area where new technology, such as smarter video surveillance, is being used to improve the quality of life for families and communities by increasing security as well as implementing changes based on new insights. Specifically for the coliving movement, cloud-based video surveillance is helping operators to improve the communal spaces for their tenants in ways that on-premises surveillance never could. From tighter security measures to better social spaces, here’s how coliving is benefitting from the PropTech (property technology) boom. What is coliving? The coliving movement is the latest iteration of a recurring human trend. The act of communally sharing space and resources while benefiting from a supportive community is something we’ve seen time and again throughout history. A place that everyone can call home addresses multiple needs. With the concept of shared spaces, and the possibility to work and socialise together, it’s no longer simply a trend. Specifically for the coliving movement, cloud-based video surveillance is helping operators to improve the communal spaces for their tenants in ways that on-premises surveillance never could. As living expenses become ever higher, for many – particularly younger – people getting on the property ladder is difficult, and renting an apartment alone can feel isolating. Coliving spaces offer a ready-built community, and many responsibilities – like maintenance, for example – lie with the building owners, and the cost is included. Where does PropTech come in? PropTech is dramatically changing the way people research, rent, buy, sell and manage property. The combination of the internet, huge compute power, cloud platforms and artificial intelligence (AI) have all combined to create technologies that are transforming the way the entire property sector works. Whether that’s helping buildings to operate more efficiently or even become more sustainable, PropTech is a sector that’s on the rise. When it comes to coliving, PropTech is helping to make these environments safer and smarter for the people who live there. One of the fundamental areas of building design is people’s safety. Following the past year where health has been at the forefront of everyone’s minds, PropTech is enabling entrance systems with touchless doorways and innovative ventilation systems, for example. And even without taking the pandemic into consideration, people living in shared spaces need to be confident that the security is well-managed, and the management wants to ensure that only tenants and their guests can enter the premises. How cloud video surveillance drives better coliving Once seen as an ‘add-on’ to building design, video surveillance and access control are now becoming increasingly important elements of the PropTech movement, and they are equally as desirable for coliving too. Surveillance cameras are essentially sensors that can monitor activity, patterns, and any other changes in a given environment. Analysis of video data can occur in real-time to effect changes immediately, or video can be stored and evaluated at a later date. In a coliving environment, a cloud-based video surveillance system can help operators to understand how tenants use their space, and implement changes to benefit them. Traditionally, video surveillance data stored on-premises had limited uses, as it was often only accessed after a security incident, such as a break-in. The video therefore wouldn’t be used frequently and the camera and storage system would just be another cost not yielding any ROI. Cloud technology has had a dramatic impact on video surveillance. Remote management delivers the ability to modify, adjust and perfect the system without needing to be present at the site, while remote monitoring alerts operators to any unusual incidents such as an equipment malfunction or breakage. In a coliving environment, a cloud-based video surveillance system can help operators to understand how tenants use their space, and implement changes to benefit them. For example, surveillance can show operators which areas in the communal spaces are frequented the most and at what times, including areas such as the laundry room or gym where space might be limited. By using AI to analyse the video, operators can use insights from it to improve the existing set up wherever possible, and also learn lessons about how to better design future co-living spaces. In today’s world, this technology can also help to keep everyone safe and healthy. Cameras can identify if someone is wearing a face mask as they go to enter a building and deny entry until they put one on. Thermal cameras are another easy tool to screen people for an elevated temperature before they even enter a communal space. Though a raised temperature does not mean you have COVID-19, the technology can provide an initial screening, so that individuals with elevated temperature readings can be checked manually for other symptoms or possibly be recommended for a test. The future of smart living Coliving is not a new phenomenon – humans have been living in communal places for many years, working and socialising together for the benefit of everyone. What makes today’s coliving movement unique is the range of rapidly developing technology that is being implemented to improve the environments for tenants. As an arguably lower cost and higher quality way of life, coliving spaces are certainly here to stay, and so the PropTech surge is no doubt going to grow with it.

How AI is revolutionising fraud detection
How AI is revolutionising fraud detection

The Annual Fraud Indicator estimates that fraud costs the United Kingdom approximately £190 billion every year. The private sector is hit the hardest and loses around £140 billion a year, while the public sector loses more than £40 billion, and individuals lose roughly £7 billion. The effects of fraud can be devastating on both individuals and organisations. Companies can suffer irreversible damage to reputation and be forced to close, and individuals can experience significant personal losses. Everyone should be aware of the risks and take steps to protect themselves against fraudulent activity. Fraud detection technology Fraud detection technology has advanced rapidly, over the years and made it easier for security professionals to detect and prevent fraud. Here are some of the key ways that Artificial Intelligence (AI) is revolutionising fraud detection - with insight from Tessema Tesfachew, the Head of Product at Avora. An anomaly can be described as a behaviour that deviates from the expected An anomaly can be described as a behaviour that deviates from the expected. According to Tessema Tesfachew, “Autonomous monitoring and anomaly detection specifically, have made detecting fraudulent activity faster and more accurate. Machines can monitor data 24/7 as it comes in, build patterns of behaviour that take into account seasonality and shifting trends, and identify events that don’t fit the norm.” For example, banks can use AI software to gain an overview of a customer’s spending habits online. Having this level of insight allows an anomaly detection system to determine whether a transaction is normal or not. Suspicious transactions can be flagged for further investigation and verified by the customer. If the transaction is not fraudulent, then the information can be put into the anomaly detection system to learn more about the customer’s spending behaviour online. Accurate root cause analysis Root cause analysis goes one step further than anomaly detection, by allowing security professionals to pinpoint what caused the anomaly. Tessema explains how an example of this would be if a system detects that the rate of fraudulent transactions has increased. Root cause analysis would pinpoint the specific ATM or point of sale, where this increase is occurring. Swift action can then be taken to prevent fraudulent activity at that location in the future. Fewer false positives As mentioned, false positives can occur if a fraud detection system identifies behaviour that goes against the norm, for instance, if a customer makes a transaction in a new location. In many cases, customers are required to complete identity verification to prove that a transaction is not fraudulent. Digital customer identity verification can help brands build a strong and reputable image. That said, forcing users to complete identify certifications regularly can cause frustration and harm the customer experience. AI anomaly detection AI fraud detection systems can carry out accurate data analysis in milliseconds and identify complex patterns in data AI anomaly detection is far more accurate and results in fewer false positives. Increasing the accuracy of anomaly detection helps companies improve customer relationships and build a strong reputation. This will have a positive impact on brand image and sales revenue. AI fraud detection systems can carry out accurate data analysis in milliseconds and identify complex patterns in data. Machines are more efficient than even the most skilled fraud analysts and make fewer errors. This is why AI fraud detection software is the preferred option in larger organisations. Importance of fraud analysts However, fraud analysts still play an important role in fraud prevention. Using a combination of human intervention and AI is usually the most effective approach when it comes to fraud detection. According to, innovative organisations now use a variety of AI and supervised and unsupervised machine learning to identify and protect against fraud. AI systems can complete time-consuming and repetitive tasks, such as data collection and analysis. This means that fraud analysts can focus their time and attention on critical tasks that require human intervention, e.g. monitoring risk scores. AI can automate processes and enhance the quality of the fraud analysts’ work. Conclusion In to Tessema Tesfachew’s opinion, “Fraud detection has become vastly more efficient and effective with the introduction of Artificial Intelligence (AI). Previously, methods for detecting fraudulent activities were still data-rich, but relied more on human intervention and expert bias, and were thus, more time consuming and prone to error.” AI technology, particular anomaly detection, has streamlined fraud detection and created a more efficient, and accurate system for detecting and preventing fraud. Covid-19 has increased the number of online transactions, which creates more opportunities for fraudulent activity. However, it also allows businesses to gain more information on their customers and enhance the capabilities of AI security software. It is more important than ever for organisations to utilise AI technology in fraud detection strategies.

What new technologies and trends will shape video analytics?
What new technologies and trends will shape video analytics?

The topic of video analytics has been talked and written about for decades, and yet is still one of the cutting-edge themes in the physical security industry. Some say yesterday’s analytics systems tended to overpromise and underdeliver, and there are still some skeptics. However, newer technologies such as artificial intelligence (AI) are reinvigorating the sector and enabling it to finally live up to its promise. We asked this week’s Expert Panel Roundtable: What new technologies and trends will shape video analytics in 2021?