Soft targets are typically soft because they provide easy public access
A public facility with too much security or the wrong kind  of security can discourage the public from visiting (Photo credit: Steve Williams Photography)

The lethal November 2015 terrorist attacks against several soft targets in Paris have inspired changes in security at facilities considered soft targets across the United States and around the world.

Today’s security directors well understand that “it can happen here.” To be clear, it probably won’t. But because it can, security directors are moving to harden their soft targets against security breaches, from minor to major.

It’s a challenge. Soft targets are typically soft because they must provide easy public access. A public facility with too much security or the wrong kind of security can discourage the public from visiting.

Tightening security at Dr. Phillips Center

Consider the Dr. Phillips Center for the Performing Arts in Orlando, Florida. Opened in November of 2014, the centre spans two city blocks, rises three floors and offers three theatres.

The Walt Disney Theater, the largest of the three, seats 2,700 people and handles major theatrical and concert productions. The two smaller theatres each seat fewer than 300 people and accommodate private groups such as weddings and corporate events.

Construction will begin this year on a medium-sized, 1,700-seat theatre. It will form a wing of the existing building. Another theatre will break ground in several years and attach as a second wing on the other side of the building.

"As a cultural and arts centre, the facility hadn’t really focused on security. They weren’t even checking bags at entrances"

The main building was up and running when Chris Savard came on board as security director a year ago. He and Andy Frain Services, a security management firm retained by the Phillips Center, worked together to design and implement a comprehensive security programme.

“As a cultural and arts centre, the facility hadn’t really focused on security,” Savard says. “They weren’t even checking bags at entrances.”

Savard’s first move was to remedy that and begin checking bags. He was stunned to learn that the bag checkers immediately began to collect large numbers of guns and knives that people were attempting to bring into the theatre.

The warm Florida climate leads many residents and vacationers to don loose-fitting shirts that aren’t tucked in. So Savard is also thinking about “wanding” visitors randomly (using a metal detector) as a supplementary weapons inspection.

“While the building wasn’t designed with security in mind, some of the design features are useful,” Savard says. “For instance, there are tunnels that cross under the building. The purpose of the tunnels is to facilitate moving equipment and set pieces. But it also creates an escape path for people in the building and an entrance for emergency responders.”

Training on behaviour pattern recognition enables identification of individuals exhibiting behaviour patterns indicating security threats
Any basic training for staff and employees teaches that the first step is to run. If you can’t run, hide. If you can’t hide, fight (Photo credit: Steve Williams Photography)

Guarding with security systems and staff training

Savard instituted video surveillance, placing about 60 fixed and pan-tilt-zoom cameras throughout every level of the facility and outside the front entrance. The “back of the house,” where cast members are often in various stages of dressing and undressing, has no cameras.

Plans include the installation of a guard tour system with more than 30 touch points for security officers to tap with a wand as they patrol.

Another of Savard’s main concerns was to develop procedures to protect against today’s security bane of workplace violence. Steps included training security staff and employees to react to various kinds of workplace violence including active shooters. The basic training teaches that the first step is to run. If you can’t run, hide. If you can’t hide, fight.

Another element of the training programme covers situational awareness. Employees learn techniques of behaviour pattern recognition to enable them to identify and approach individuals exhibiting behaviour patterns that may indicate security threats. Self-defence training is part of this as well.

Security, without compromising comfort

Finally, Savard asked the Department of Homeland Security (DHS) to conduct a security assessment and make recommendations. During the assessment, DHS developed a 3D virtual analysis of the centre that calls out access points and pathways through the building. First responder teams dealing with emergencies can access the analysis and plan the safest, most effective response.

In the end, Savard’s programme touches all the bases without becoming oppressive. The programme provides a tutorial on securing soft targets without harming the appeal of public facilities.

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version Download PDF version

Author profile

Michael Fickes End User Correspondent, SecurityInformed.com

In case you missed it

What is the best lesson you ever learned from an end user?
What is the best lesson you ever learned from an end user?

Serving customer needs is the goal of most commerce in the physical security market. Understanding those needs requires communication and nuance, and there are sometimes surprises along the way. But in every surprising revelation – and in every customer interaction – there is opportunity to learn something valuable that can help to serve the next customer’s needs more effectively. We asked this week’s Expert Panel Roundtable: what was the best lesson you ever learned from a security end user customer?

What is the impact of remote working on security?
What is the impact of remote working on security?

During the coronavirus lockdown, employees worked from home in record numbers. But the growing trend came with a new set of security challenges. We asked this week’s Expert Panel Roundtable: What is the impact of the transition to remote working/home offices on the security market?

New markets for AI-powered smart cameras in 2021
New markets for AI-powered smart cameras in 2021

Organisations faced a number of unforeseen challenges in nearly every business sector throughout 2020 – and continuing into 2021. Until now, businesses have been on the defensive, reacting to the shifting workforce and economic conditions, however, COVID-19 proved to be a catalyst for some to accelerate their long-term technology and digitalisation plans. This is now giving decision-makers the chance to take a proactive approach to mitigate current and post-pandemic risks. These long-term technology solutions can be used for today’s new world of social distancing and face mask policies and flexibly repurposed for tomorrow’s renewed focus on efficiency and business optimisation. For many, this emphasis on optimisation will likely be precipitated by not only the resulting economic impacts of the pandemic but also the growing sophistication and maturity of technologies such as Artificial Intelligence (AI) and Machine Learning (ML), technologies that are coming of age just when they seem to be needed the most.COVID-19 proved to be a catalyst for some to accelerate their long-term technology and digitalisation plans Combined with today’s cutting-edge computer vision capabilities, AI and ML have produced smart cameras that have enabled organisations to more easily implement and comply with new health and safety requirements. Smart cameras equipped with AI-enabled intelligent video analytic applications can also be used in a variety of use cases that take into account traditional security applications, as well as business or operational optimisation, uses – all on a single camera. As the applications for video analytics become more and more mainstream - providing valuable insights to a variety of industries - 2021 will be a year to explore new areas of use for AI-powered cameras. Optimising production workflows and product quality in agriculture Surveillance and monitoring technologies are offering value to industries such as agriculture by providing a cost-effective solution for monitoring of crops, business assets and optimising production processes. As many in the agriculture sector seek to find new technologies to assist in reducing energy usage, as well as reduce the environmental strain of modern farming, they can find an unusual ally in smart surveillance. Some niche farming organisations are already implementing AI solutions to monitor crops for peak production freshness in order to reduce waste and increase product quality.  For users who face environment threats, such as mold, parasites, or other insects, smart surveillance monitoring can assist in the early identification of these pests and notify proper personnel before damage has occurred. They can also monitor vast amounts of livestock in fields to ensure safety from predators or to identify if an animal is injured. Using video monitoring in the growing environment as well as along the supply chain can also prove valuable to large-scale agriculture production. Applications can track and manage inventory in real-time, improving knowledge of high-demand items and allowing for better supply chain planning, further reducing potential spoilage. Efficient monitoring in manufacturing and logistics New challenges have arisen in the transportation and logistics sector, with the industry experiencing global growth. While security and operational requirements are changing, smart surveillance offers an entirely new way to monitor and control the physical side of logistics, correcting problems that often go undetected by the human eye, but have a significant impact on the overall customer experience. Smart surveillance offers an entirely new way to monitor and control the physical side of logistics, correcting problems that often go undetected by the human eye. Video analytics can assist logistic service providers in successfully delivering the correct product to the right location and customer in its original condition, which normally requires the supply chain to be both secure and ultra-efficient. The latest camera technology and intelligent software algorithms can analyse footage directly on the camera – detecting a damaged package at the loading dock before it is loaded onto a truck for delivery. When shipments come in, smart cameras can also alert drivers of empty loading bays available for offloading or alert facility staff of potential blockages or hazards for incoming and outgoing vehicles that could delay delivery schedules planned down to the minute. For monitoring and detecting specific vehicles, computer vision in combination with video analysis enables security cameras to streamline access control measures with license plate recognition. Smart cameras equipped with this technology can identify incoming and outgoing trucks - ensuring that only authorised vehicles gain access to transfer points or warehouses. Enhance regulatory safety measures in industrial settings  Smart surveillance and AI-enabled applications can be used to ensure compliance with organisational or regulatory safety measures in industrial environments. Object detection apps can identify if employees are wearing proper safety gear, such as facial coverings, hard hats, or lifting belts. Similar to the prevention of break-ins and theft, cameras equipped with behaviour detection can help to automatically recognise accidents at an early stage. For example, if a worker falls to the ground or is hit by a falling object, the system recognises this as unusual behaviour and reports it immediately. Going beyond employee safety is the ability to use this technology for vital preventative maintenance on machinery and structures. A camera can identify potential safety hazards, such as a loose cable causing sparks, potential wiring hazards, or even detect defects in raw materials. Other more subtle changes, such as gradual structural shifts/crack or increases in vibrations – ones that would take the human eye months or years to discover – are detectable by smart cameras trained to detect the first signs of mechanical deterioration that could potentially pose a physical safety risk to people or assets. Early recognition of fire and smoke is another use case where industrial decision-makers can find value. Conventional fire alarms are often difficult to properly mount in buildings or outdoor spaces and they require a lot of maintenance. Smart security cameras can be deployed in difficult or hard-to-reach areas. When equipped with fire detection applications, they can trigger notification far earlier than a conventional fire alarm – as well as reduce false alarms by distinguishing between smoke, fog, or other objects that trigger false alarms. By digitising analogue environments, whether a smoke detector or an analogue pressure gauge, decision-makers will have access to a wealth of data for analysis that will enable them to optimise highly technical processes along different stages of manufacturing - as well as ensure employee safety and security of industrial assets and resources. Looking forward to the future of smart surveillance With the rise of automation in all three of these markets, from intelligent shelving systems in warehouses to autonomous-driving trucks, object detection for security threats, and the use of AI in monitoring agricultural crops and livestock, the overall demand for computer vision and video analytics will continue to grow. That is why now is the best time for decision-makers across a number of industries to examine their current infrastructure and determine if they are ready to make an investment in a sustainable, multi-use, and long-term security and business optimisation solution.