Gallagher Security, a division of Gallagher Group, a privately-owned New Zealand company, is a global presence in integrated access control, intruder alarm and perimeter security solutions.

Gallagher entered the global security industry in the 1990s with the purchase of security access control business Cardax. In the last several decades, the company has leveraged its experience in electric fence technology to develop a variety of innovative solutions used to protect some of the world's most high-consequence assets and locations.

Solving business problems

Among Gallagher’s recent innovations is the Security Health Check, a software utility that enables customers to run an automated check on their Gallagher Command Centre security system.

To get an update on the company, we interviewed Richard Huison, Gallagher’s Regional Manager for the U.K. and Europe, who says he has a passion for technology and solving business problems. Huison says working in the industry for more than 20 years has shown him you can never stop evolving and adapting.


Q: What are Gallagher's points of differentiation versus competitors?

Huison: Gallagher’s strengths are in solving business problems outside of the normal access control and intrusion detection solutions. Enforcing company policy through compliance and competency is what really matters to business continuity. Using Gallagher Command Centre to oversee the security, health and safety and compliance brings true business value to the client who benefits from reduced costs and risk to the success of their growth and strategy.


Q: What is the biggest challenge for customers in the security market, and how does Gallagher help to meet that challenge?

Huison: A great solution fit is key. Where most fail is choosing a solution that does not meet the needs of the client in 10 to even 20 years’ time. As businesses evolve and grow, so must the security solution. In a recent conversation, a client had to replace a 300-door access control system that was no longer supported. ‘Why Gallagher?’ they asked. The answer: ‘If you had chosen Gallagher 10 years ago, we would not be having this conversation.’ Ensuing the system you choose is legacy-compliant is king.

Gallagher solutions cover a broad mix of verticals, with strengths in high security, education and large corporate entities
Gallagher’s brand is well known for protecting Critical National Infrastructure

Q: Please describe Gallagher's geographic presence in the UK and Europe.

Huison: Gallagher’s brand is well known for protecting Critical National Infrastructure. They choose to adopt our solutions because we meet the highest levels of resilience against cyber-attacks. Our ability to modernise legacy systems ensures the maximum return on investment with minimal disruption to business continuity. Gallagher solutions cover a broad mix of verticals, with strengths in high security, education and large corporate entities. Our Channel Partner network is continually growing so more clients can benefit from the diverse and powerful Gallagher Command Centre software.


Q: Describe how Gallagher is typically integrated into larger systems.

Huison: Our systems offer the flexibility of being standalone or globally networked via our Multi-Server environment. Most integration happens logically where data is pushing into our Command Centre database. The single point of truth allows for minimal data errors and efficiencies around manual input. The total cost of ownership is greatly reduced in allowing the system to work for the client and not the other way round. Over and above this, Integration into other solutions brings that rich data back to one software front end.


Q: What is Gallagher's biggest challenge and how will the company seek to meet that challenge?

Huison: Our biggest and continual opportunity is being a relentless innovator. We are not short of ideas and how we are bucking the trends with our solutions. Broadcasting these messages is not always easy in the digital age. This is why Gallagher is investing heavily in more shows, publications and specific vertical conferences globally.


Q: What is the market's biggest misconception about Gallagher?

Huison: Our brand is known for perimeter solutions with our monitored Pulse Fence. What many forget is we have a very powerful access control and integrated intrusion detection solution that meets Government standards around the world. We are unique in that all three can be controlled via one software platform that is cyber-resilient and infinitely configurable to suit many verticals.


Q: What is your message to the security market?

Huison: Many see Gallagher as only suitable for large and complex sites. I openly challenge our audience, speak to us and you may find we can provide an Enterprise Level solution that is delivered on budget and provide an outstanding return on investment for the client. Our pedigree of 80 years shows we never stop innovating and building that trusted advisor status with many lifelong clients.

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version

Author profile

Larry Anderson Editor, SecurityInformed.com & SourceSecurity.com

An experienced journalist and long-time presence in the US security industry, Larry is SourceSecurity.com's eyes and ears in the fast-changing security marketplace, attending industry and corporate events, interviewing security leaders and contributing original editorial content to the site. He leads SourceSecurity.com's team of dedicated editorial and content professionals, guiding the "editorial roadmap" to ensure the site provides the most relevant content for security professionals.

In case you missed it

What is the impact of lighting on video performance?
What is the impact of lighting on video performance?

Dark video images contain little or no information about the subject being surveilled. Absence of light can make it difficult to see a face, or to distinguish the color of clothing or of an automobile. Adding light to a scene is one solution, but there are also new technologies that empower modern video cameras to see better in any light. We asked this week’s Expert Panel Roundtable: what impact does lighting have on the performance of video systems?

Alarm.com adapts during pandemic to enable partners to ‘succeed remotely’
Alarm.com adapts during pandemic to enable partners to ‘succeed remotely’

As a cloud-based platform for service providers in the security, smart home and smart business markets, Alarm.com has adapted quickly to changing conditions during the coronavirus pandemic. In the recent dynamic environment, Alarm.com has kept focus on supporting their service provider partners so they can keep local communities protected. “We moved quickly to establish work-from-home protocols to protect our employees and minimise impact on our partners,” says Anne Ferguson, VP of Marketing at Alarm.com. The Customer Operations and Reseller Education (CORE) team has operated without interruption to provide support to partners. Sales teams are utilising webinars and training resources to inform and educate partners about the latest products, tools, and solutions. Alarm.com’s partner tools are essential for remote installations and support of partner accounts. Helping customers remain connected Adapting to challenges of the coronavirus pandemic, Alarm.com is further investing in solutions that help customers remain connected and engaged. The company has created a resource hub called “Succeeding Remotely” that provides tools, tips and news links that partners can use to adapt their business operations. From adjusting sales and installation techniques to maintaining cellular upgrades, Alarm.com is helping partners stay connected to customers remotely, keep their teams trained, and address rapidly evolving customer concerns without rolling trucks.The company has created a resource hub called “Succeeding Remotely “Additionally, after seeing all that our partners are doing to support their local communities in need, we were compelled to highlight those efforts with ongoing videos called Good Connections, which we’re sharing with our partner community to spark more ideas and ways to help,” says Ferguson. “Though our partners have experienced varying degrees of disruption to their business, we’re inspired by their adaptability, ingenuity and resilience,” says Ferguson. “Along with establishing proper safeguards for operating in homes and businesses, our partners are leveraging our support resources more heavily, while our entire staff has worked tirelessly to deliver new, timely resources.” Do-It-Together solutions Alarm.com partners are successfully employing Do-It-Together (DIT) solutions, focusing on 3G-to-LTE upgrades, and pivoting to new verticals like commercial and wellness. Many are also streamlining their business operations and taking advantage of virtual training opportunities to enhance their technicians’ skills and knowledge, says Ferguson. Do-It-Together installs involve depending on customers to perform part or all of the installation process. Partners can send customers fully configured kits with mounting instructions, or technicians may guide customers on a remote video call. Alarm.com’s tools, training and products help partners modify remote installation options depending on each customer’s needs. End users can validate the Alarm.com Smart Gateway with their central station that sensors they have mounted were done correctly using the Alarm.com mobile app Alarm.com Smart Gateway For example, the Alarm.com Smart Gateway can be pre-configured with indoor and outdoor cameras for easy customer installation and to reduce the likelihood of future service calls. Also, end users can validate with their central station that sensors they have mounted were done correctly using the Alarm.com mobile app. “DIT is helping our partners continue onboarding customers and avoid backlogs,” says Ferguson. “We’ve been pleasantly surprised by the resiliency and level of future investment that our residential and commercial partners have shown in the face of adversity,” adds Ferguson. For example, a significant number of business customers have used the slow period to install systems that are typically too disruptive to put in during normal business hours. Similarly, service providers are adopting new technologies or business models, such as cloud-based access control. “They’re often saying to us, ‘I’m going to take this opportunity to make changes to improve our business,’ and have been working closely with us on training and business consulting to support their efforts,“ she says. Shift to the cloud Ferguson sees a growing preference for cloud-managed surveillance and access systems over ones that have historically been run on-premise. The technology itself is attractive, but especially driving change is the enhancement to the daily lives of service providers and customers, which have been strained during this time. “The foundational benefit of our cloud-based solution is the hassle-free, seamless customer experience it delivers,” says Ferguson. “We make this possible by taking ownership of the servers, software maintenance, firmware updates, health monitoring, and more. With cloud technology, these aspects become invisible to the customer and take a lot off their plate, which is more important than ever.” End users can take advantage of Smart Tip video tutorials to help with DIT installations, or they can use the Alarm.com Wellcam to connect with loved ones anywhere.End users can take advantage of Smart Tip video tutorials to help with DIT installations Partners can attend training workshops focused on remote installation tactics, while driving consumer interest in new offerings through Alarm.com’s Customer Connections platform. The goal is to make it simple for partners to stay connected to their customers to maximise lifetime account value. “We are well-positioned to endure the pandemic because of the strength of our partners in their markets along with our investments in technology, hardware and our team,” says Ferguson. “As restrictions slowly lift, there is cautious optimism that the residential, commercial, property management, plumbing/HVAC, builder and other verticals will recover quickly. We believe that as more partners adopt the DIT model and add commercial and wellness RMR, they will find increasing opportunities to deploy security, automation, video, video analytics, access and more throughout their customer base.”

COVID-19 worries boost prospects of touchless biometric systems
COVID-19 worries boost prospects of touchless biometric systems

Spread of the novel coronavirus has jolted awareness of hygiene as it relates to touching surfaces such as keypads. No longer in favour are contact-based modalities including use of personal identification numbers (PINs) and keypads, and the shift has been sudden and long-term. Both customers and manufacturers were taken by surprise by this aspect of the virus’s impact and are therefore scrambling for solutions. Immediate impact of the change includes suspension of time and attendance systems that are touch-based. Some two-factor authentication systems are being downgraded to RFID-only, abandoning the keypad and/or biometric components that contributed to higher security, but are now unacceptable because they involve touching. Touchless biometric systems in demand The trend has translated into a sharp decline in purchase of touch modality and a sharp increase in the demand for touchless systems, says Alex Zarrabi, President of Touchless Biometrics Systems (TBS). Biometrics solutions are being affected unequally, depending on whether they involve touch sensing, he says. Spread of the novel coronavirus has jolted awareness of hygiene as it relates to touching surfaces such as keypads “Users do not want to touch anything anymore,” says Zarrabi. “From our company’s experience, we see it as a huge catalyst for touchless suppliers. We have projects being accelerated for touchless demand and have closed a number of large contracts very fast. I’m sure it’s true for anyone who is supplying touchless solutions.” Biometric systems are also seeing the addition of thermal sensors to measure body temperature in addition to the other sensors driving the system. Fingerscans and hybrid face systems TBS offers 2D and 3D systems, including both fingerscans and hybrid face/iris systems to provide touchless identification at access control points. Contactless and hygienic, the 2D Eye system is a hybrid system that combines the convenience of facial technology with the higher security of iris recognition. The system recognises the face and then detects the iris from the face image and zeros in to scan the iris. The user experiences the system as any other face recognition system. The facial aspect quickens the process, and the iris scan heightens accuracy. TBS also offers the 2D Eye Thermo system that combines face, iris and temperature measurement using a thermal sensor module. TBS's 2D Eye Thermo system combines face, iris and temperature measurement using a thermal sensor module Another TBS system is a 3D Touchless Fingerscan system that provides accuracy and tolerance, anti-spoofing, and is resilient to water, oil, dust and dirt. The 2D+ Multispectral for fingerprints combines 2D sensing with “multispectral” subsurface identification, which is resilient to contaminants and can read fingerprints that are oily, wet, dry or damaged – or even through a latex glove. In addition, the 3D+ system by TBS provides frictionless, no-contact readings even for people going through the system in a queue. The system fills the market gap for consent-based true on-the-fly systems, says Zarrabi. The system captures properties of the hand and has applications in the COVID environment, he says. The higher accuracy and security ratings are suitable for critical infrastructure applications, and there is no contact; the system is fully hygienic. Integration with access control systems Integration of TBS biometrics with a variety of third-party access control systems is easy. A “middleware” subsystem is connected to the network. Readers are connected to the subsystem and also to the corporate access control system. An interface with the TBS subsystem coordinates with the access control system. For example, a thermal camera used as part of the biometric reader can override the green light of the access control system if a high temperature (suggesting COVID-19 infection, for example) is detected. The enrollment process is convenient and flexible and can occur at an enrollment station or at an administration desk. Remote enrollment can also be accomplished using images from a CCTV camera. All templates are encrypted. Remotely enrolled employees can have access to any location they need within minutes. The 3D+ system by TBS provides frictionless, no-contact readings even for people going through the system in a queue Although there are other touchless technologies available, they cannot effectively replace biometrics, says Zarrabi. For example, a centrally managed system that uses a Bluetooth signal from a smart phone could provide convenience, is “touchless,” and could suffice for some sites. However, the system only confirms the presence and “identity” of a smart phone – not the person who should be carrying it. “There has been a lot of curiosity about touchless, but this change is strong, and there is fear of a possible second wave of COVID-19 or a return in two or three years,” says Zarrabi. “We really are seeing customers seriously shifting to touchless.”