BCDVideo is finding success at the intersection of IT and security, focusing on the video surveillance market. The Hewlett-Packard OEM partner has seen yearly revenue increases of 25 percent for the past three years. Rapid growth resulted in a desperate need for more space to expand.

Global HQ grand opening

Now a new 51,000-square-foot global headquarters in Buffalo Grove, Illinois, a northwest Chicago suburb, will provide an abundance of room for the company to “stretch our legs,” says Jeff Burgess, CEO/President of BCDVideo. He cut the ribbon at a grand opening event for the corporate headquarters. “Our organic growth has been good, and this is another evolution for the company,” says Burgess. “It’s incredible what we did in such a tight space.”

The new facility includes the BCDVideo Innovation Center, where each system is configured and customised to order. The centre has 90 stations with simultaneous imaging capability for up to 332 video servers. Hardware and software components are combined uniquely to each customer order number, and systems are private-labelled for a variety of manufacturers and integrators, with branding affixed by BCDVideo.

BCDVideo history

BCDVideo has evolved from its roots in the IT market, where expectations of service are high. Ten years ago, when security industry veteran Tom Larson came on board as Director of Sales and Engineering, the company pivoted to focus on the video surveillance market, bringing that higher level of service to security integrators making the transition to IP systems.

“You have to build a better mousetrap, and ours is on the service side, because that’s what gets you repeat business,” says Burgess. “When we brought this to the video market in 2008, they weren’t used to that kind of service. It has always been our edge.” BCDVideo now has 50,000 systems running worldwide, he says.

Risk insurance for integrators

Among its innovative approaches, BCDVideo offered integrators “risk insurance” and took the guesswork out of configuring computer systems to accommodate a specified camera count. Instead of an integrator calculating (or “guesstimating”) the types of IT systems he would need for a certain camera count, BCDVideo does the calculations, configures the system and then guarantees that it will accommodate the system requirements.

BCDVideo has maintained a close working relationship with Genetec over the last three years

“That was the decisive point for us with integrators,” says Burgess. BCDVideo does business with all the national integrators, and Burgess expects growth to continue, expanding business with each integrator, driven by Perry Levine, Director of Strategic Alliances. New sales will also result from stretching into other product areas. In addition to servers and storage, BCDVideo now provides networking and professional services, led by Darren Giacomini, Director of Networking.

Expanded Genetec relationship

BCDVideo has maintained a close working relationship with Genetec over the last three years, in effect providing hardware components that work in lockstep with Genetec’s software systems. Previously, larger solutions sold to Genetec customers were branded BCDVideo. Moving forward, branding everything Genetec will overcome any unintentional channel conflict, says Burgess. 

That Genetec relationship has expanded and BCDVideo produces all of Genetec’s branded hardware products, including the SV-16 and SV-32 as well as the larger solutions. Now Genetec can provide a “unified” hardware/software solution that is “bundled” with software licences and cybersecurity technology unique to Genetec-branded products. If the Genetec relationship continues to evolve, there is 9,000 square feet of empty space in the new facility that can accommodate any growth.

Burgess especially sees growth in the market for systems with under 40 cameras, which will build on BCDVideo’s success in the larger enterprise market.

What comes next? Burgess is careful to warn against complacency and emphasises the need for the company to “bring it every day.” He’s clearly looking to the future: His sons have joined the business – Alex Burgess is Manager of Supply Chain Operations and Max Burgess is Global Accounts Manager. “There’s nothing like coming to work and having two of your sons working with you,” he says. “It means a lot to me.”

Download PDF version

In case you missed it

Unifying the mobile experience: cloud, IoT and the AI evolution of access control in 2019
Unifying the mobile experience: cloud, IoT and the AI evolution of access control in 2019

The industry faces numerous challenges in the coming year. Physical and cyber security threats continue to become more complex, and organisations are struggling to manage both physical and digital credentials as well as a rapidly growing number of connected endpoints in the Internet of Things (IoT). We are witnessing the collision of the enterprise with the IoT, and organisations now must establish trust and validate the identity of people as well as ‘things’ in an environment of increasingly stringent safety and data privacy regulations. Meanwhile, demand grows for smarter and more data-driven workplaces, a risk-based approach to threat protection, improved productivity and seamless, more convenient access to the enterprise and its physical and digital assets and services. Using smartphone apps to open doors Cloud technologies give people access through their mobile phones and other devices to many new, high-value experiencesEnterprise customers increasingly want to create trusted environments within which they can deliver valuable new user experiences. A major driver is growing demand for the ‘digital cohesion’ of being able to use smartphone apps to open doors, authenticate to enterprise data resources or access a building’s applications and services. Cloud technologies are a key piece of the solution. They give people access through their mobile phones and other devices to many new, high-value experiences. At the same time, they help fuel smarter, more data-driven workplace environments. With the arrival of today’s identity- and location-aware building systems that recognise people and use deep learning analytics to customise their office environment, the workplace is undergoing dramatic change. Improved fingerprint solutions Cloud-based platforms and application programming interfaces (APIs) will help bridge biometrics and access control in the enterprise, overcoming previous integration hurdles while providing a trusted platform that meets the concerns of accessibility and data protection in a connected environment. At the same time, the next generation of fingerprint solutions will deliver higher matching speed, better image capture quality and improved performance. The next generation of fingerprint solutions will deliver higher matching speed, better image capture quality and improved performance Liveness detection will ensure that captured data is from a living person. Biometrics authentication will also gain traction beyond access control in immigration and border control, law enforcement, military, defence and other public section use cases where higher security is needed. Flexible subscription models Access control solutions based on cloud platforms will also change how solutions are deployed. Siloed security and workplace optimisation solutions will be replaced with mobile apps that can be downloaded anywhere across a global ecosystem of millions of compatible and connected physical access control system endpoints. These connections will also facilitate new, more flexible subscription models for access control services. As an example, users will be able to more easily replenish mobile IDs if their smartphones are lost or must be replaced. Generating valuable insights with machine learning Machine learning analytics will be used to generate valuable insights from today’s access control solutionsEducation, finance, healthcare, enterprise, and other niche markets such as commercial real-estate and enterprises focussed on co-working spaces will benefit from a cloud-connected access control hardware foundation. There will be a faster path from design to deployment since developers will no longer have to create an entire vertically integrated solution. They will simply add an app experience to the existing access control infrastructure. New players will be drawn to the market resulting in a richer, more vibrant development community and accelerated innovation. Data analytics will be a rapidly growing area of interest. Machine learning analytics will be used to generate valuable insights from today’s access control solutions. Devices, access control systems, IoT applications, digital certificates and location services solutions, which are all connected to the cloud, will collectively deliver robust data with which to apply advanced analytics and risk-based intelligence. As organisations incorporate this type of analytics engine into their access control systems, they will improve security and personalise the user experience while driving better business decisions. 

What characteristics do salespeople require in the physical security industry?
What characteristics do salespeople require in the physical security industry?

A basic tenet of sales is ABC – always be closing. But it's a principle that most professional salespeople would say oversimplifies the process. Especially in a sophisticated, high-tech market such as physical security, the required sales skills are much more involved and nuanced. We asked this week's Expert Panel Roundtable: What unique characteristics are required of salespeople in the arena of physical security systems?

Can microchip implants replace plastic cards in modern access control?
Can microchip implants replace plastic cards in modern access control?

A futuristic alternative to plastic cards for access control and other applications is being considered by some corporate users in Sweden and the United Kingdom. The idea involves using a microchip device implanted into a user’s hand. About the size of a grain of rice and provided by Swedish company Biohax, the tiny device employs passive near field communication (NFC) to interface with a user’s digital environment. Access control is just one application for the device, which can be deployed in lieu of a smart card in numerous uses. Biohax says more than 4,000 individuals have implanted the device. Using the device for corporate employees Every user is given plenty of information to make an informed decision whether they want to use the deviceCurrently Biohax is having dialogue with curious corporate customers about using the device for their employees. “It’s a dialogue, not Big Brother planning to chip every employee they have,” says Jowan Österlund, CEO at Biohax. Every user is given plenty of information to make an informed decision whether they want to use the device. Data capture form to appear here! “Proof of concept” demonstrations have been conducted at several companies, including Tui, a travel company in Sweden that uses the device for access management, ID management, printing, gym access and self-checkout in the cafeteria. Biohax is also having dialogue with some big companies in the United Kingdom, including legal and financial firms. Österlund aims to have a full working system in place in the next year or so. A Swedish rail company accepts the implanted chip in lieu of a paper train ticket. They accept existing implants but are not offering to implant the chips. Österlund says his company currently has no plans to enter the U.S. market. The device is large enough to locate easily and extract if needed, and small enough to be unobtrusive Access control credential The device is inserted/injected below the skin between the index finger and the thumb. The circuitry has a 10-year lifespan. The device is large enough to locate easily and extract if needed, and small enough to be unobtrusive. The only risk is the possibility of infection, which is true anytime the skin is pierced, and the risk is mitigated by employing health professionals to inject the chip. Use of the device as an access control credential or any other function is offered as a voluntary option; any requirement by an employer to inject the device would be illegal, says Österlund. It’s a convenient choice that is made “based on a well-informed decision by the customer.” Aversion to needles, for example, would make some users squeamish to implant the device. More education of users helps to allay any concerns: Some 10% of employees typically would agree quickly to the system, but a larger group of 50% to 60% are likely to agree over time as they get more comfortable with the idea and understand the convenience, says Österlund. Protection of information The passive device does not actively send out any signals as you walk. It is only powered up by a reader if a user has access rightsIn terms of privacy concerns, information contained on the device is in physical form and is protected. The passive device does not actively send out any signals as you walk. There is no battery. It is only powered up by a reader if a user has access rights. With use of the device being discussed in the United Kingdom, there has been some backlash. For example, Frances O’Grady, general secretary of the Trades Union Congress (TUC), has said: “Microchipping would give bosses even more power and control over their workers.” A big misconception is that the chip is a tracking device, says Österlund. It isn’t. “We love people to get informed,” says Österlund. “If they’re scared or apprehensive, they can just read up. It’s not used to control you – it’s used to give you control.”