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There’s growing noise around smart homes and smarter security. You’ve probably heard it. But there is a place where access control and more have been smart for decades: the workplace. Home automation and IoT are still playing catch-up with the commercial sector. A new insights report from ASSA ABLOY and IFSEC Global — “The Smart Door Locks Report 2018” — measures just how fast consumer smart technology is running. According to a survey conducted for the report, 61% of households now claim to own at least one smart home device or system. Energy monitors, home CCTV cameras, intruder alarms and smart door locks are the most popular, according to the report. All these functions, of course, have been available to businesses for years.61% of households now claim to own at least one smart home device or system Educating the smart home consumer Paradoxically, report data also questions how much consumers really know about their smarter home. A surprising 42% of those surveyed, for example, were unaware they could control a smart door lock from their phone. In fact, many leading smart door lock models offer this feature, delivered by Wi-Fi or Bluetooth and an app. Despite a wealth of features offered by the latest smart door locks — remote and location-based locking/unlocking; voice activation; timed access; emailed entry alerts; and integration with smart camera and lighting systems — most people still have limited knowledge of their capabilities. Smart technology is increasingly becoming the new norm in terms of home security Only 14% of survey respondents described themselves as “very familiar” with what a smart lock can do. Even though most of them probably use smart access control solutions at their workplace. Secure homes through smart technology Monitoring and security are not the only drivers for smart home adoption. We humans also love convenience, and modern living presents us with problems that smart home technology can solve. Ironically, given the report’s findings, it takes a smartphone to really unlock the convenient possibilities of smarter living. The device that’s “always to hand” is central to the newest generation of smart door locks.A smart door lock is a convenient way for a landlord or agency to offer round-the-clock check-in and check-out If homeowners wish to remotely manage property access for friends and family, many smart door locks oblige. You let in guests remotely, send them a virtual digital key, or provide a temporary or single-use PIN to unlock the door. It is just as easy to revoke a digital key, if you don’t want its owner to come around anymore. This is a significant improvement over sharing physical keys — or hiding one under the doormat. We cannot be totally sure where a metal key ends up and have no way to track or cancel it once it’s “out in the wild”. Commercial access control offers such functionality as standard, of course. In addition, smart door locks offer more than just stand-alone operation and clever functions. In a domestic setting, magic happens when locks work in harmony with a home automation system, connected by protocols like Z-Wave, ZigBee or Wi-Fi. "Smart" security on the move The smartphone is becoming a remote control for managing a connected life beyond just home (and even workplace) security. According to Accenture, the parcel delivery services market will grow by $343 billion by 2020. Just like home security, convenience is a major driver of change. Homeowners can send guests a virtual digital key to their phones, or provide a temporary or single-use PIN to unlock the door A recent PostNord pilot in Sweden aimed to remove the inconvenience of waiting home for a postal delivery. Selected customers of some major Scandinavian e-retailers could choose to have parcels delivered inside their front door, if it was equipped with a Yale smart door lock. Home delivery is among potential smart services covered in “The Smart Door Locks Report 2018 ”. When asked whether the ability to receive parcels securely in a porch or lobby would make them more likely to invest in a smart door lock, 79% said it would.It is easy to revoke a digital key, if you don’t want its owner to come around anymore Holiday rentals and smart home tech ASSA ABLOY research published in 2017 forecasts continued growth in the European holiday rentals sector (at 5.8% CAGR). Smart door locks are also making an impact here, at both ends of the market: for service providers — agents and homeowners — and for travellers. A smart door lock is a convenient way for a landlord or agency to offer round-the-clock check-in and check-out, without creating extra work or staff costs. Both Intersoft, in Croatia, and Hoomvip in Spain have built holiday rentals management systems around an app and the ENTR® smart door lock. Agents issue, revoke, track and manage virtual keys for all their guests, saving everyone time and hassle. Travellers use their phones and an app to unlock their apartment. For these visitors the smartphone is already an essential travel accessory. It is a boarding pass, a credit card, a travel guide, and a postcard home... why not a door key, too? And if this key is backed by a trusted home security brand — and a company with vast experience in the mature market for commercial “smart” security — better still.
For the past several years, there has been a focus by integrators and customers to assure that their card-based access control systems are secure. To give businesses an extra incentive to meet their cybersecurity threats, the Federal Trade Commission (FTC) has decided to hold the business community responsible for failing to implement good cybersecurity practices and is now filing lawsuits against those that don't. For instance, the FTC filed a lawsuit against D-Link and its U.S. subsidiary, alleging that it used inadequate safeguards on its wireless routers and IP cameras that left them vulnerable to hackers.Many companies perceive that they are safer with a card but, if done correctly, the mobile can be a far more secure option Now, as companies are learning how to protect card-based systems, such as their access control solutions, along comes mobile access credentials and their readers which use smart phones instead of cards as the vehicle for carrying identification information. Many companies perceive that they are safer with a card but, if done correctly, the mobile can be a far more secure option with many more features to be leveraged. Handsets deliver biometric capture and comparison as well as an array of communication capabilities from cellular and Wi-Fi to Bluetooth LE and NFC. As far as security goes, the soft credential, by definition, is already a multi-factor solution. Types of access control authentication Access control authenticates you by following three things: Recognises something you have (RFID tag/card/key), Recognises something you know (PIN) or Recognises something you are (biometrics). Your smart phone has all three authentication parameters. This soft credential, by definition, is already a multi-factor solution. Your mobile credentials remain protected behind a smart phone's security parameters, such as biometrics and PINs. Organisations want to use smart phones in their upcoming access control implementations Once a biometric, PIN or password is entered to access the phone, the user automatically has set up 2-factor access control verification - what you know and what you have or what you have and a second form of what you have. To emphasise, one cannot have access to the credential without having access to the phone. If the phone doesn’t work, the credential doesn’t work. The credential operates just like any other app on the phone. The phone must be “on and unlocked.” These two factors – availability and built-in multi-factor verification – are why organisations want to use smart phones in their upcoming access control implementations. Smart phone access control is secure Plus, once a mobile credential is installed on a smart phone, it cannot be re-installed on another smart phone. You can think of a soft credential as being securely linked to a specific smart phone. Similar to a card, if a smart phone is lost, damaged or stolen, the process should be the same as with a traditional physical access credential. It should be immediately deactivated in the access control management software - with a new credential issued as a replacement. Your mobile credentials remain protected behind a smart phone's security parameters, such as biometrics and PINs Leading readers additionally use AES encryption when transferring data. Since the Certified Common Criteria EAS5+ Computer Interface Standard provides increased hardware cybersecurity, these readers resist skimming, eavesdropping and replay attacks. When the new mobile system leverages the Security Industry Association's (SIA) Open Supervised Device Protocol (OSDP), it also will interface easily with control panels or other security management systems, fostering interoperability among security devices.All that should be needed to activate newer systems is simply the phone number of the smart phone Likewise, new soft systems do not require the disclosure of any sensitive end-user personal data. All that should be needed to activate newer systems is simply the phone number of the smart phone. Bluetooth and NFC the safer options Bottom line - both Bluetooth and NFC credentials are safer than hard credentials. Read range difference yields a very practical result from a security aspect. First of all, when it comes to cybersecurity, there are advantages to a closer read range. NFC eliminates any chances of having the smart phone unknowingly getting read such as can happen with a longer read range. There are also those applications where multiple access readers are installed very near to one-another due to many doors being close. One reader could open multiple doors simultaneously. The shorter read range or tap of an NFC enabled device would stop such problems. However, with this said in defence of NFC, it must also be understood that Bluetooth-enabled readers can provide various read ranges, including those of no longer than a tap as well. One needs to understand that there are also advantages to a longer reader range capability. Since NFC readers have such a short and limited read range, they must be mounted on the unsecure side of the door and encounter all the problems such exposure can breed. Conversely, Bluetooth readers mount on the secure sides of doors and can be kept protected out of sight. Aging systems could cause problems Research shows that Bluetooth enabled smart phones are continuing to expand in use to the point where those not having them are already the exceptions With that said, be aware. Some older Bluetooth-enabled systems force the user to register themselves and their integrators for every application. Door access – register. Parking access – register again. Data access – register again, etc. Newer solutions provide an easier way to distribute credentials with features that allow the user to register only once and need no other portal accounts or activation features. By removing these additional information disclosures, vendors have eliminated privacy concerns that have been slowing down acceptance of mobile access systems. In addition, you don’t want hackers listening to your Bluetooth transmissions, replaying them and getting into your building, so make very sure that the system is immunised against such replays. That’s simple to do. Your manufacturer will show you which system will be best for each application. Research shows that Bluetooth enabled smart phones are continuing to expand in use to the point where those not having them are already the exceptions. They are unquestionably going to be a major component in physical and logical access control. Gartner suggests that, by 2020, 20 percent of organisations will use mobile credentials for physical access in place of traditional ID cards. Let’s rephrase that last sentence. In less than 18 months, one-fifth of all organisations will use the smart phone as the focal point of their electronic access control systems. Not proximity. Not smart cards. Phones!
The physical security market continues to experience growth as users look to capitalise on the promises of emerging technologies and because of this, 2017 proved to be a great year for Oncam. In fact, this year was the best year in Oncam's history in terms of sales, as 360-degree fisheye cameras have gone from being a “specialty” camera used only in certain applications to a primary device for enabling total situational awareness. Today, many of our customers leverage 360-degree cameras exclusively to provide extensive coverage inside a facility or in a large outdoor area, with traditional narrow field-of-view cameras used only at “choke” points. Increase in cybersecurity threats and breaches At the end of 2016, we predicted a major trend this year would be an increase in cybersecurity concerns for users of physical security systems, and we were right. An increase in cybersecurity threats and breaches have put organisations on watch. Based on this and the adoption of more IT-centric infrastructure and protocols, there is significant collaboration between IT and physical security, and true “convergence” is finally starting to happen. The adoption of video analytics also continued to increase this year, as most video surveillance projects involved the use of some form of analytics and data analysis. Demand for safeguards As we move into 2018, the trends of 2017 will roll over, and cybersecurity will continue to be a major issue. Suppliers of hardware and software will put an even greater emphasis being cyber secure and end users will increasingly demand safeguards. Additionally, the deployment and use of advanced analytics based on newer artificial intelligence-based technologies will continue to increase. It will be the technology providers that find ways to allow users to capture additional value from the information collected by security systems that will accelerate growth. Oncam made significant investments in new products that leverage analytics and cloud technologies. In 2018, we will continue to invest in the development of new products, with a focus on solutions for particular applications across industry segments. Beyond our technology advancements, we've invested significantly in boosting our sales force in the Americas and adding industry experts to ensure sustained customer and partner success with our solutions. From our vantage point, Oncam is well positioned to capitalise on opportunities for growth in the coming year.
Qumulex is a new startup with a mission to provide physical security integrators a transition path to embrace the technology of the cloud and a subscription-based business model. Qumulex’s products seek to provide capabilities to embrace the cloud without an integrator having to turn their back completely on the ‘transactional revenue’ of installing new systems. As the transition happens, Qumulex offers a product line that supports any mix of systems from on-premises to the cloud. The flexible deployment model – enabling a cloud installation, an on-premise installation or any combination – is one of the ways Qumulex seeks to differentiate itself in the market. Installing fully on-premise system The Qumulex cloud-based platform uses a gateway device located on-premises to which local cameras are connected The system is designed so that an integrator can install a fully on-premise system and then later ‘flip a switch’ and transition to a cloud model, says Tom Buckley, VP Sales and Marketing. The Qumulex initial 1.0 system launch is currently entering its final beta test. Full commercial availability is expected in the first quarter of 2020, which the company will highlight in a bigger 20x20 booth at ISC West next year. The Qumulex cloud-based platform uses a gateway device located on-premises to which local cameras are connected. Ensuring cybersecurity, the gateway provides a ‘firewall’ of sorts to avoid any cybersecurity threat from entering an enterprise through a vulnerable IP camera. The system is designed to be ‘cloud-agnostic’ and to work with any public or private cloud, using Docker software and ‘containers,’ a standard unit of software that packages code and all its dependencies so an application runs quickly and reliably from one computing environment to another. At launch, the Qumulex system will use the Google cloud. Greater situational awareness The open platform approach will enable users to assemble best-of-breed solutions Another point of differentiation for the new platform is a unified access control and video surveillance environment – both are part of the same program. Access control can drive video events and vice versa for greater situational awareness. A unified system avoids having to integrate separate systems. A big emphasis for Qumulex is ease of use. They have designed the user interface to be as simple and intuitive as possible, using consumer-oriented systems such as Nest and the Ring Doorbell as a model of simplicity. Finally, the open platform approach will enable users to assemble best-of-breed solutions. Keeping it simple, the system offers native integration with only the major camera manufacturers that represent most of the market: Axis, Hanwha, Arecont, Panasonic, Vivotek and Sony. Longer-term storage Other cameras can be included using the ONVIF interface. On the access control side, the system will initially be compatible with Axis door controllers, Allegion wireless door locks and ASSA ABLOY Aperio wireless door locks. Future versions of the software will seek to integrate HID Edge and Vertx and eventually Mercury panels. The gateway device may incorporate only a solid-state drive (SSD) for buffering Qumulex is taking a ‘mobile-first’ approach. The software is designed as a ‘progressive web app,’ which means is it is adaptable to – and fully functioning in – any smart phone, mobile device, laptop, or on a desktop computer with multiple monitors. The gateway device may incorporate only a solid-state drive (SSD) for buffering, or as many hard drives as the customer wants for storage. Short-term storage is available in the cloud, but local hard drives may be used for longer-term storage which can get expensive given the monthly fees of cloud storage. Using third-party server To manage the variety of scenarios, Qumulex will offer a line of gateways and recorders, or a customer can use a third-party server along with Qumulex, which is an open system. Qumulex will use a manufacturer’s representative sales model and has already signed up 11 rep firms covering the United States (the initial target of the launch). The company has been spreading the word among integrators, too, first at the ISC West show last spring, when 98 integrators saw demonstrations of the system at a suite in the Palazzo. Another 48 integrators saw the system at ESX in Indianapolis in June. At the recent GSX show in Chicago, Qumulex had a booth on the show floor, where they scanned 450 badges that yielded 176 unique integrators. Entering the physical security market Qumulex just closed a second round of funding, which does not include any ‘institutional’ money Buckley estimates there are around 10,000 total security integrators in the United States that sell products similar to theirs at their price point. They are working to build their database to reach out to those integrators. (Exacq had more than 4,500 dealer/integrators before it was sold to Tyco/Johnson Controls.) Qumulex is the third company to enter the physical security market by the same team that launched two other successful startups in the last 20 years: Exacq Technologies (sold to Tyco in 2013) and Integral Technologies (sold to Andover Controls in 2000). Both previous companies were built around a need to help the integrator community transition to newer technologies. Qumulex just closed a second round of funding, which does not include any ‘institutional’ money. The first round of investment involved only the founders, and the second round added some ‘angel’ investors to the mix. The funding allows more flexibility and control over the company’s timeline and the evolution of the product’s feature set, free of outside mandates, says Buckley.
A global UK department store, with a commitment to offering quality products and outstanding service, has ensured the protection of its customer service mobile equipment with Traka’s intelligent locker solutions. Traka’s specialist locker systems The high street favourite has integrated Traka’s specialist locker systems throughout its branch network and top ranking online operations, to store, charge and manage dedicated mobile devices, enabling instant availability for customer service teams across the UK. The high street favourite has integrated Traka’s specialist locker systems throughout its branch network The move was part of a key store investment strategy, which introduced the mobile devices to enable authorised users to take web orders and respond to customer enquiries and stock checks, instantly and efficiently. Digital key management Speaking about the use of digital key management and its impact on the department store processes, a representative for the store said, “We are devoted to working on every aspect of our operations, to continue our pledge of delivering quality products and outstanding service. We believe this, put together with our continued commitment to price matching is what is resonating with our customers.” “We want to streamline our stores and online services to be equally enjoyable places to shop. We are aware we need to respond to personalised customer queries quickly and efficiently, with the right information on any product or service. Intelligent tracking technology “To achieve this, we need our customer-facing teams to be equipped with fast working intelligent technology. Here, Traka excelled at providing a branch solution that allows us to not only store dedicated devices securely, but also integrates into our daily operational systems. We can track where each device is and provide staff with peace of mind that every device is fully charged and up to date with our latest exclusive offers.” Traka’s intelligent lockers were fully networked into existing systems, using its latest generation TrakaWEB software Traka’s intelligent lockers were fully networked into existing systems, using its latest generation TrakaWEB software. This offered in-locker charging facilities, full audit control capability, dedicated fault reporting on any issues with a piece of equipment, and capability to exchange an item with minimal time or resource disruption. Intelligent locker systems Steve Bumphrey, Traka UK Sales Director added, “Any department store’s success is dependent on providing a high level of service, deep knowledge of what it is they’re selling, and a willingness to ensure customers receive the right item. Being able to do so quickly and efficiently, is where the introduction of mobile devices have proven invaluable.” Steve adds, “Traka’s involvement was to understand the unique requirements of the customer services teams and create and network our intelligent locker systems, to make a significant operational difference. Staff no longer need to hunt for working devices to respond to customer enquiries, safe in the knowledge they are ready to use with very latest cross brand and department product and service information and pricing.”
After eight years as an Engineer in the Royal Australian Army, I briefly worked at Telstra before joining Honeywell Australia. In 2000 I moved with Honeywell to Europe, and in 2010 took a position at ASSA ABLOY. My current role is global CTO for the ASSA ABLOY Group. During my career I have developed extensive knowledge of the global residential and commercial security industry, and of all aspects of building automation. I have had responsibility for sales leadership, project and product management, R&D, marketing and general management, in both Australia and Europe. How did you come to work in the security industry? At Honeywell Australia in the early 1990s, I was working on the design and installation of medium- to large-sized projects with a mix of building automation and security. I felt a natural inclination towards the security products, which were undergoing important technical changes at the time — integrated solutions, RFID technologies, graphic displays and more. I found this interesting and ended up specialising by taking on the role of Product Manager for security products in Australia. What is the best professional advice you have received (and from whom)? A very good boss of mine once told me that it is fine to rush ahead and try to change the world, but it is critical to ensure your team is standing beside you: you can’t do it alone. What's something few people know about you? I am a rather poor but passionate fisherman. I enjoy an occasional fishing trip with friends and would like to do it much more. Quick Facts Film or TV? Both. Film for drama; TV for information, especially documentaries on technology and science. Biggest hero My wife. How she tolerates me sometimes I don’t know! First job My first “real” paid job was as a jig fitter making roof trusses and frames for homes. Ideal holiday Fishing from a boat in a sunny location like the Mediterranean. My wife would be very happy, and that is very important firstly, plus I might even catch a fish! Favourite album ELO, “Out of the Blue”. What's the most rewarding thing about what you do for a living? Without doubt the people I get to work with, both colleagues and customers. The opportunity to learn from them, to understand challenges they face or ideas they have, and then work with them and others on solving them. This is what gets me out of bed in the morning. What are your interests, hobbies and passions outside security? Aside from poor attempts at fishing, I love walking (“rambling,” as the English call it) through wonderful countryside around my home in South Oxfordshire. I also love to cook — and tend to take over the kitchen come weekends and the BBQ in summer (I am an Aussie, after all). And I love to read and learn about technology and science in general, not as an expert but more a collector of interesting facts. Where was your last vacation? Would you recommend it to others? This summer I was truly lucky to spend two weeks in the Greek Islands, a week on land at a hotel and a week sailing on a catamaran with friends. Would I recommend it? Absolutely, especially the sailing part. Being with good friends on a small boat gave me a great perspective on island life.
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UK department store installs Traka’s intelligent locker solution to protect customer service mobile equipment
- UK department store installs Traka’s intelligent locker solution to protect customer service mobile equipment
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