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Security control rooms should be functional and durable, and their aesthetics should incorporate matching colours that are conducive to a 24/7 operating environment—not too much contrast and easy on the eyes. Another factor driving aesthetics is an enterprise’s desire to create a ‘showpiece’ to demonstrate a commitment to security for shareholders and other stakeholders. “Everyone wants to have a good-looking control room and a cost-effective design,” says Matko Papic, Chief Technology Officer of Evans Consoles. Role of lighting and aesthetics in control rooms “Lighting is a critical factor for operators,” adds Papic. Studies of control rooms have sought to address issues of circadian rhythms (physical, mental, and behavioural changes that a person undergoes over a 24-hour cycle, based on responses to light) and the impact of changing light colours throughout the day. Flexibility is key. Properly adjusted light can increase alertness at 2 a.m.; controlling the colour, tone and intensity of light can increase productivity any time of day. Evans Controls has experts who can do a lighting study of a room as part of construction services and consulting. Evans Controls has experts who can do a lighting study of a room as part of construction services and consulting Aesthetics, depending on the control room, can be very important, agrees Randy Smith, President of Winsted. His company accommodates aesthetics by using a variety of matching laminates, solid (Corian-type) surfaces, and sometimes real wood. They can put in a console with matching work surfaces, a credenza or other furnishings, or can even match existing décor in a facility. Customised tailored furnishing Security control rooms, often operating in glass enclosures, are often used to “make a statement” about the security of a facility, says Smith. Companies want the control rooms to be up-to-date, and have “cool designs.” Sometimes they want to add a company logo to a work surface or side panels, or they want to employ corporate colours in the design. Winsted can customise its offerings to meet any such requirements, says Smith. In too many instances, the control room is an afterthought: They just install furniture that fits with the monitors. How the furnishings are tailored to the operator is often not considered, says Papic. He offers several other considerations: Will the furniture last the lifetime of the control room? How adaptable is a design to possible future changes, whether larger monitors, managing cables, or ability to reconfigure the console? Furniture should not be viewed as a transactional item; there are more issues to address beyond physically housing the equipment, says Papic. Read part 5 of our Control Rooms series here
Today, almost every employee carries with them a smart device that can send messages, capture, and record images and increasingly live-stream video and audio, all appended with accurate location and time stamping data. Provide a way for staff to easily feed data from these devices directly to the control room to report an incident and you have created a new and extremely powerful ‘sensor’, capable of providing accurate, verified, real-time multi-media incident information. You need only to watch the television when a major incident is being reported. The images are often from a witness at the scene who recorded it on their device. It is madness that it has until now been easier for people to share information around the world via Facebook and YouTube etc, in a matter of minutes, than it is to transmit it to those that need to coordinate the response. The public as an additional security and safety sensor In the UK, a marketing campaign designed by government, police and the rail industry is currently running. Aiming to help build a more vigilant network on railways across the country and raise awareness of the vital role the public can play in keeping themselves and others safe, the ‘See It. Say It. Sorted’ campaign urges train passengers and station visitors to report any unusual items by speaking to a member of rail staff, sending a text, or calling a dedicated telephone number. Essentially, the campaign is asking the public to be an additional safety and security sensor. However, with the help of the latest mobile app technology, it is possible to take things to a whole new level and this is being demonstrated by a large transport network in the US. This organisation recognised that the ideal place to begin its campaign of connecting smart devices to the control room as an additional sensor, was by engaging its 10,000 employees (incidentally, this is approximately twice the number of surveillance cameras it has). These employees have been encouraged to install a dedicated app on their mobile devices that enables them to transmit important information directly to the control room, as well as a panic button for their own safety. This data can be a combination of images, text, audio, video and even live-streaming, to not only make the control room aware of the situation but give them eyes and ears on the ground. For the control room operator, the insights being fed to them from this ‘sensor’ have arguably more value than any other as they provide pinpoint accurate and relevant information Combatting control room information overload For the control room operator, the insights being fed to them from this ‘sensor’ have arguably more value than any other as they provide pinpoint accurate and relevant information. For example, if an alert comes in about a fire on platform 3, the operator doesn’t necessarily require any of the information from the other sensors, nor does he need to verify it’s not a false alarm. He knows that the information received has been ‘verified’ in-person (it is also time and location stamped) and that there is an employee located in the vicinity of the incident, who they can now directly communicate with for a real-time update and to co-ordinate the appropriate response. Compare this to a 24/7 video stream from 5000 cameras. It is in stark contrast to the typical issue of sensors creating information overload. The employee only captures and transmits the relevant information, so in essence, the filtering of information is being done at source, by a human sensor that can see, hear, and understand what is happening in context. So, if an intruder is climbing over a fence you no longer need to rely on the alert from the perimeter alarm and the feed from the nearest camera, you simply send a patrol to the location based on what the person is telling you. Furthermore, if the control room is operating a Situation Management/PSIM system it will trigger the opening of a new incident, so when the operator receives the information they are also presented with clear guidance and support regarding how to best manage and respond to that particular situation. Transport networks are using staff and the public as additional safety and security sensors Application of roaming smart sensors To be clear, this is not to suggest that we no longer need these vitally important sensors, because we do. However, one major reason that we have so many sensors is because we cannot have people stationed everywhere. So, in the case of the US transit company, it has been able to add a further 10,000 roaming smart sensors. This can be applied to other industries such as airports, ports, warehouse operations, stadiums, and arenas etc. Now, imagine the potential of widening the scope to include the public, to truly incorporate crowdsourcing in to the day-to-day security function. For example, in May, it was reported that West Midlands Police in the UK would be piloting an initiative that is asking citizens to upload content relating to offences being committed. Leveraging existing hardware infrastructure Typically, when introducing any form of new security sensor or system, it is expected to be an expensive process. However, the hardware infrastructure is already in place as most people are already in possession of a smart device, either through work or personally. What’s more, there is typically an eager appetite to be a good citizen or employee, just so long as it isn’t too much of an inconvenience. Innovations in smart mobile devices has moved at such a pace that whilst many security professionals debate if and how to roll-out body-worn-cameras, members of the public are live-streaming from their full HD and even 4K ready phones. The technology to make every employee a smart sensor has been around for some time and keeps getting better and better, and it is in the pockets of most people around the world. What is different now is the potential to harness it and efficiently bring it in to the security process. All organisations need to do is know how to switch it on and leverage it.
Technology is changing the look and function of today’s security control rooms. Old-school CRT (cathode-ray tube) monitors are giving way to the thinner, flat screen monitors in the control room environment, but the transition is gradual. Randy Smith of Winsted still sees many control rooms that need to make the conversion, which is a boon to his company’s business. Furniture today is designed differently to accommodate the thinner monitors, often with larger screens. Need for integrated rack systems With the increase of IP-based systems comes the need for integrated rack systems that include advanced functionality such as cable management, adds Jim Coleman, National Sales Manager, AFC Industries. Server rooms are environmentally controlled by cooling systems and power systems monitored on the IP network. Low-profile flat screens allow centres to utilise space vertically, thus creating a smaller footprint for the consoles. Additionally, with IP-based systems, workstations will have a smaller footprint because there is less cumbersome equipment. In most cases the servers are stored in a secured, climate controlled environment to eliminate overheating of the servers and maintain their security, says Coleman. This environment also helps with cable and power management. AFC builds technical furniture racks that adhere to the precise needs of computer network server room operators. The company designs and fabricates LAN workbenches with versatile functionalities, and server room workstation racks that are scalable. There is a complete line of IT workbenches, IT computer racks and computer server rack mounts with flexible mounting options. In most cases the servers are stored in a secured, climate controlled environment to eliminate overheating of the servers and maintain their security Flexible control room designs Matko Papic, Chief Technology Officer of Evans Consoles, says the transition from bulky CRT equipment to flat-screen (lower profile) monitors was a major disruption in control room design; it changed the whole dynamic. Another evolution is the use of IP video streaming, which allows more flexibility in manipulation of audio-video content, and requires more flexible control room designs. Another shift, driven by larger, higher-definition monitors, is a shift to fewer monitors that display more information. Instead of a smaller monitor for each information stream, larger monitors now consolidate that information into “dashboard” displays. Looking ahead, control rooms will need to be more flexible, both in the initial design and the ability to adapt to changing technology, says Papic. Legacy customers who are currently using PCs may be moving to more remote applications. Sit-stand equipment will continue to be increasingly prevalent. “There will be more emphasis on flexibility, technology integration, and the ability to change over the life of the system,” says Papic. Consolidation of multiple operations into a single system A trend in security is consolidation of multiple physical operations into a single system, says Papic. As a result, more customers are taking more interest in alarm management and situational awareness. How is the technology being used in terms of alarm triggers? How can the systems react rapidly and provide information to a larger audience in the control room? These questions impact how control rooms are designed, and Evans Consoles can adapt lessons learned from other markets to these trends in the security arena. Greater use of technology is inevitable, says Coleman of AFC Industries. “It is virtually impossible for humans to monitor all security data at the street level in our cities,” he says. “As computers become more powerful and their programs more all-encompassing, we will see a greater shift to robotic and technology uses that will provide enhanced monitoring capabilities and safety Read our Control Rooms series here
A used car lot owner had re-occurring issues with intruders cutting holes in the perimeter fence during night-time hours and vandalising or burglarising the area. The intruders would not enter the small office building, so the security system was never triggered. The customer did own a video surveillance system and it would record criminal activity but it did not prevent or deter crime. Integrating motion detectors Using the existing intrusion alarm panel (Interlogix NX8-v2 panel) and the existing video system, the system integrator introduced two OPTEX Visual Verification Bridges and four OPTEX Redwall SIP-3020 Outdoor PIR motion detectors. The motion detectors were installed over the two main perimeter light poles pointing into the lot with IP cameras located directly above each of the motion detectors. Access to camera visual With the two Visual Verification Bridges installed, the integrator can provide operators immediate access to eight live cameras during every alarm event. The Redwall SIP-3020 provided up to 30m of distance coverage and 20m width, complete with anti-masking and vandal tampers. With this simple but effective solution, the integrator was able to provide their customer with immediate visual verification of alarm sensors, only when the alarm panel is armed. Wireless key fobs were provided so the dealer can arm and disarm the system from outside the gate helping to eliminate false alarms during arming and disarming. Reduced false alarms Since the completion of this installation, there have been several nuisance alarms caused by cats that were immediately disregarded. Due to the visual verification solution there was no intrusion and the client has not had any vandalism or crime since. Per the customer’s request, the OPTEX Bridge has been installed on three additional car lots.
Feenics Inc., an award-winning provider of the Access Control as a Service (ACaaS) Keep by Feenics cloud-hosted platform, has added two new team members to its Ottawa headquarters. Yannis Souris has been appointed Marketing Manager and Chris Smith takes on the role of Regional Sales Manager for the Northeast, as the company continues to address its ongoing fast growth in the cloud-hosted access control market. Souris is a seasoned marketing professional with 20 years of experience in digital marketing programs, brand management and e-Commerce platforms. His marketing, advertising and creative work has garnered Souris considerable recognition—earning more than 200 local, national and international awards. Cloud-hosted platform Chris Smith is a results-oriented professional with nearly a decade of experience managing a national territory At Feenics, Souris will work closely with top management to continue to communicate the Feenics story of the efficiencies of a cloud-hosted platform—focusing on social media, media outreach and internal and external marketing programs. Prior to joining Feenics, Souris was Digital Marketing Director for Knowland Courses and Workshops in Ottawa. New Regional Sales Manager for the Northeast, Chris Smith is a results-oriented professional with nearly a decade of experience managing a national territory, focusing on the implementation of effective strategies to increase sales and grow the customer base. Most recently he was Regional Sales Manager for Interlogix, where he managed and developed the dealer channel, attaining leading sales results. His other achievements include: 2018 Top Rising Talent Award; Employee of the Quarter Q1 2018; and Top 10% in sales quota achievement. Assist in critical initiatives “As we continue to grow, adding important team members will assist in our critical initiatives and messaging,” said Paul DiPeso, Executive Vice President of Feenics. “With these two hires, we bring new and exciting marketing expertise and deep sales experience to the Feenics organisation.” Keep by Feenics gives users the choice of on-site servers or offsite cloud deployment Feenics continues to fortify its position as an ACaaS market leader, recently certified as an International Organisation for Standardisation ISO 9001:2015 company. To address global growth, Feenics opened an office in the Middle East and since has added other management and sales team members to solidify its market expansion. Feenics is the maker of Keep, a cloud-hosted platform that provides extreme scalability, unprecedented flexibility and advanced security in ACaaS applications. Native visitor management It integrates native visitor management and a RESTful API that allows systems installers simple integration of a wide array of complementary systems and open hardware devices, generating new revenue streams while creating a path for customers to lower their total cost of system ownership. Keep by Feenics gives users the choice of on-site servers or offsite cloud deployment, hosted by the public cloud Amazon Web Services. Keep significantly minimises costs through simple, maintenance-free and automatic upgrades, patches, disaster recovery and back up.
Interlogix, a division of UTC Climate, Controls & Security, announces a plan to dismantle its businesses in the United States and Canada by the end of the year. Here is a statement from the company: “After a thorough portfolio review of our security business, we have communicated our plans to wind down our Interlogix U.S. and Canada businesses. This decision will allow us to focus on the significant growth opportunities for our other fire and security businesses, including LenelS2.” Fire detection and life safety Dealers can continue to purchase, install, register, and service Interlogix products with complete confidence" Interlogix products will be manufactured and orders fulfilled through 2019 and will be available for purchase from distributors and dealers during ‘a well-coordinated transition period,’ according to the company. “We will continue to provide customer support related to product technical services, timely fulfilment and comprehensive product warranty into 2020 and beyond,” says the company statement “Dealers can continue to purchase, install, register, and service Interlogix products with complete confidence.” Interlogix represents a full product line including intrusion detection, video surveillance, fire detection and life safety, access control and security/fire data transmission products. Enhanced video streaming capabilities Interlogix was created in the merger in 2000 of ITI Technologies and SLC Technologies. It was purchased by General Electric in 2002 and later renamed GE Security. United Technologies Corp. (UTC) bought the security business of General Electric in 2010 and reverted back to using the Interlogix brand. Last year, Interlogix introduced TruVision Navigator version 8.0 of its unified security software Last year, Interlogix introduced TruVision Navigator version 8.0 of its popular unified security software, including enhanced video streaming capabilities, integration with the Interlogix UltraSync Modular Hub systems and tighter integration with IFS networking switches. Voice-controlled digital devices Early this year, Interlogix reinvested in its UL-listed, professional-grade, security panel lineup and added two touchscreen controls. In addition, it began providing access to more device integrations – such as sensors, lights, locks, thermostats and garage door controls, video doorbell cameras and voice-controlled digital devices, among others. In the spring, the company re-launched its Interlogix Security Pro program, a national channel partner program offering Interlogix dealers an array of resources and incentives designed to help them successfully grow their businesses.
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