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Traditionally, dealer-installers and/or integrators provide the front line of support to end user customers after a sale. Because integrators assemble and provide the “solution” – often using products from multiple manufacturers – they are most familiar with the total system and can troubleshoot any problems. However, manufacturers may be better equipped to deal with specific problems after a sale and also to provide a variety of resources to end-users. It’s a delicate balance, and the best approach may be dependent on the product or even the market. We asked this week’s Expert Panel Roundtable: What is the role of manufacturers in providing support to end user customers after the sale?
Vanderbilt, a provider of state-of-the-art security systems, announces the induction of Facial Recognition Terminals with Temperature Detection by ZKTeco into their access control portfolio. These products are touchless technology that enables skin temperature measurement and masked individual identification during facial and palm verification at access points. They interface with Vanderbilt’s ACTpro on-premise and ACT365 cloud-based access control solutions, and communicate with the systems via a Wiegand output. Introducing mandatory requirements “Through this touchless technology, skin temperature acts as the credential, thus making this a crucial addition to the Vanderbilt portfolio during the current pandemic,” cites Ross Wilks, Head of Marketing Communications at Vanderbilt. “Additionally, as countries begin to introduce mandatory requirements for citizens to wear masks, this touchless technology can detect if someone is or isn’t wearing one.” Paul McCarthy, Product Manager at Vanderbilt, outlines the technical strengths of the products. “They have a read range of 0.6 F / 0.3 C accuracy at 18 inches,” says McCarthy. Facial recognition capability Ultimately the goal of adding these terminals to the Vanderbilt portfolio is to help tackle hygiene concerns “The terminals have a straightforward, intuitive interface to set temperature thresholds and collaborate with the environment around it. Protocols can be set to prevent access if a mask isn’t being worn, or if the temperature of the visitor is above the threshold.” McCarthy further explains that facial recognition capability has reached a new height in the biometrics technology industry. For example, the Facial Recognition Terminals with Temperature Detection contains a maximum of 30,000 facial templates and up to 5000 palm templates, depending on the model selected, and a recognition speed of less than 0.3 seconds per face. Ultimately the goal of adding these terminals to the Vanderbilt portfolio is to help tackle hygiene concerns. Facial recognition terminals “For instance,” cites Andrew Fulton, Director of Business Development for Access Control at Vanderbilt. “A hospital can check when a staff member has their mask fitted and is not above the normal skin temperature limit before granting them access. This feature makes it not only an ideal product for hospitals, but also factories, schools, commercial buildings, airports, stations, and other public areas.” The addition of the Facial Recognition Terminals with Temperature Detection into the Vanderbilt portfolio allows the company to continue providing its customers with smart and reliable strategies to help create a safer environment for staff and visitors during this unprecedented time.
A landmark building located on the north side of the River Thames, has seen its security upgraded with Smart R Distribution and systems integrator, Isecurity Systems Limited, working in partnership to ensure tenants are protected by the latest advances in Access Control technology. The Northern & Shell Building at 10 Lower Thames Street, London EC3 which offers dramatic panoramic river views, has an on-site restaurant, a 10 storey glazed atrium and glass wall climber lifts. Among its tenants, Northern & Shell Group occupies approximately 110,000 sq. ft. spread over the ground, 4th, 9th and 10th floors. Single software platform As part of a phased office refurbishment programme, the owners of the building reviewed the tools available to the security personnel to enable them to maintain a safe and secure environment for approximately 5,000 people who work in the building, as well as contractors and visitors. “The existing Geoffrey Access Control system had been in use for over 20 years and although it was still operating effectively, its functionality was limited compared to more modern solutions,” said Russell Morgan, Project Manager for Elsenham, Essex based Isecurity Systems, who have had a long term association with Northern & Shell Group. “A decision was made to invest in the latest generation Vanderbilt Security Management System (SMS) which enables users to efficiently manage alarms, lifts, visitors and the photo ID badging process, from a single software platform.” Magnetic stripe readers The Comelit video entry system integrates seamlessly with the SMS control system Russell and his colleagues at Isecurity Systems worked with the Smart R Distribution team to supply a Vanderbilt SMS access control system and they also in the process of replacing the 140 aging magnetic stripe readers with new CIDRON access control readers which support securely encrypted DESfire EV2 contactless Smart Cards from Cambridge UK based Authenticard. Smart R Distribution also supplied a new Comelit ViP video entry system, comprising 8 door stations and 2 control desk positions, which has been installed by Isecurity Systems to allow operators within the building’s 24/7 control room, to communicate and remotely open doors for contractors and couriers who need to gain entry via, for example, to a basement entrance. The Comelit video entry system integrates seamlessly with the SMS control system. Efficient access control solution “We now have a highly efficient Access Control solution which helps us to manage the smooth movement of large numbers of people through turnstile controlled speed lanes located in our reception area and it also enables us to control who can gain access to other restricted areas within the building,” said Dave Wratten, Facilities Manager for Northern & Shell Group. “Isecurity Systems and Smart R should be applauded for working in partnership to ensure that all the equipment was delivered to site exactly when it was needed and then installed to our complete satisfaction.”
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