|Shorter wait time and customer scheduled support are among the few key components of the programme|
Key components of the programme include:
- Shorter wait time for technical support: Requests for real time support by dealers will be improved through a number of key initiatives that include increasing technical support personnel by 50%, implementing a new computerised customer service support system, ending support of obsolete products, and limiting direct phone support to only authorised dealers.
- Customer scheduled support calls: Customers can now pre-schedule technical support sessions to avoid waiting phone queues.
- Factory direct system configuration programming: Vicon's new menu of professional services includes factory-direct system pre-configuration of network system components such as network cameras, encoders, NVRs, DVRs, and workstations. These services include the configuration of network settings, camera titles, recording, and pre-registration of all software licenses specific to the needs of the customer and are intended to provide an efficient means of installing and commissioning network video systems.
- Professional services: Engineers are now available to provide on-site project supervision and system commissioning and customised Vicon classroom training at the customers' location of choice.