Vanderbilt Industries
Download PDF version Contact company

Technology has changed how we communicate. The first alarm systems were simple bells and whistles. Then we went through the evolution of connecting alarm systems to phone lines, whereby an alarm would trigger and ring the phone line, leading to voice dialling and contacting a monitoring station. This method involved transferring information using similar technology to a fax machine.

Periodically, if nothing was going on, the alarm would automatically dial the monitoring station as a means of indicating that everything was in working order. This is referred to as a test call, and if the monitoring station didn't receive this, it would know something was wrong. That's pretty much the way alarm monitoring worked around the world for the last 30 to 40 years.

FlexC multipath communications protocol

Now, the use of IP technology is becoming more widespread across a variety of applications and industries, and the security industry is no exception. IP monitoring makes use of an internet connection to report alarms and other information to the monitoring station. Here, an alarm event is generated by the alarm panel, sending an alarm, via an IP reporting protocol, over the internet to the monitoring station. The IP Monitoring Receiver at the monitoring station receives and processes the alarm, and sends it on to the monitoring station software for handling by an operator.

FlexC is a multipath, multi-redundant, highly encrypted communications protocol that allows secure monitoring and control of IP communication paths

Vanderbilt have been forging a leading pathway with IP monitoring solutions over the past decade. Recent FlexC upgrades by the company have helped solidify this position. FlexC is a multipath, multi-redundant, highly encrypted communications protocol that allows secure monitoring and control of IP communication paths.

Encrypting and monitoring communications

IP communication can be enabled with an encryption key to ensure the data packets cannot be sniffed or intercepted. This provides compliance benefits for very high-security installations or government departments. Vanderbilt’s FlexC protocol is a bespoke design that ensures everything is encrypted, all communications are monitored, and multiple types of attack are considered for defensive purposes to provide the best security possible. FlexC helps establish IP communications between Vanderbilt alarm systems and the monitoring stations.

Fundamentally, IP monitoring is a game changer because it delivers the ability to have far more detailed information readily available. With standard analogue protocol, you couldn't communicate extensively through it and you couldn't interrogate the system. The only way to verify everything was in order, was to physically trigger every alarm to make sure they came in correct. With IP monitoring, alarms are reported almost the instant they’re generated. There’s no dialling and no waiting. As IP reporting uses the internet to communicate, and the data packets are tiny, it takes almost no time to report any event.

Generating alerts on communication fail

The panel, because data is readily available, is polling every few seconds, meaning the monitoring station is always aware of what is going on. Should a poll fail, an alert will be generated, so it’s known within minutes, rather than days, that there’s a communication problem.

With IP monitoring, the operator can interrogate the system for more clarity and information with each incident, thus allowing for a more informed and empowered decision

The nuts and bolts of IP monitoring is greater communication abilities. Through analogue systems, the alarm could only communicate an incident in minimum detail to the monitoring station, for example, ‘Burglary alarm in Zone 1’. Now, communications are far more detailed, including information such as zone names, event ID, internal ID, and when the zone was last armed. This is important because being able to differentiate between the different type of alarms and conditions of that alarm, means monitoring station operators can make more intelligent interactions with the alarm system.

Combating against false alarm callouts

IP monitoring has allowed alarm security to evolve into a whole new ecosystem that has changed interaction with customers. Being able to inform customers what has happened in almost real time will change how the industry works and what people will expect to happen when an alarm triggers.

IP monitoring also helps combat against false alarm callouts, which have always been a massive problem in the industry. But with IP monitoring, the operator can interrogate the system for more clarity and information with each incident, thus allowing for a more informed and empowered decision. Simply put, IP monitoring has revolutionised how monitoring stations can interact to greater effect with the alarm system.

Download PDF version Download PDF version

Vanderbilt Industries news

Vanderbilt Industries announce the launch of major update for its cloud-based access control systems, ACTpro 3.1

Vanderbilt Industries, a globally renowned company in providing state-of-the-art security systems, has announced the launch of the newest version of its cloud-based access control system, ACTpro 3.1. This update introduces key features representing Vanderbilt’s commitment to providing customers with a robust, scalable, and comprehensive access control platform. ACTpro access control system ACTpro is a network-based access control system that benefits from multiple integration scenarios w...

Vanderbilt Industries offer cloud-based security solutions for schools to enhance students and staff safety

School is out for the summer, but as the new school year approaches and students return to the classroom, the need for streamlined security solutions has never been greater. Not only are the typical procedures needed to protect against physical security threats, but the increase of demand for touchless solutions also plays a significant role in educational facilities reopening in a post-COVID society. Currently, over 90% of public schools are already using some type of access control and video...

ACRE acquires Time Data Security (TDS) to strengthen their product portfolio and expand business

ACRE, a provider of state-of-the-art security systems, announces the acquisition of TDS based in Dublin, Ireland. This purchase will enhance ACRE’s strategic expansion plans for strengthening the product portfolio and geography in the UK and Europe and bringing new cloud-based visitor management and access control products to North America. This is ACRE’s first acquisition since being acquired March 11 by Triton Partners. TDS provides cloud-based workspace solutions that will comple...

Vanderbilt Industries case studies

Oliver Law Security installs Vanderbilt ACT365 security system to protect one of Doncaster’s largest gyms, The Fitness Village

Doncaster Culture and Leisure Trust (DCLT), The Dome, required a new solution that would protect several areas, including one of the largest gym’s in Doncaster, The Fitness Village. Vanderbilt ACT365 system DCLT had a specific brief for this project that specified enhancing the staff and customer experience, while simultaneously providing access control solutions to restricted areas from the general public, members, and staff alike. Oliver Law Security (OLS) Ltd. did not hesitate to rec...

Vanderbilt secures a hospital in Ireland with access control integrated solutions

St. James Hospital in Dublin, Ireland, which has more than 1,000 beds, is a teaching hospital that specialises in not only treatment but health promotion and preventative services at its central location. It is also a central location for the treatment of COVID-19 patients. Tasked with keeping patients and staff safe from the threat posed by the COVID-19 pandemic, St. James Hospital needed a way to add additional screening capabilities to its facility alongside its existing access control termi...

Vanderbilt integrates ACT365 with Mobile BankID to enhance supermarket security at ICA Sweden

Installation company Nessence recently integrated Vanderbilt’s ACT365 cloud-based access control and video management system with Mobile BankID in Sweden. Mobile BankID is a citizen identification solution that allows companies, banks, and government agencies to authenticate and conclude agreements with individuals over the internet. The integration with ACT365 comes together to solve a brief put forward by the supermarket chain, ICA Sweden. Web API for integration Tobias Olofsson, Proj...