Technical Support

BCDVideo is your partner to offer support with any of our products – both pre and post-sale. BCDVideo provides video surveillance technical support with expertise in IP video security, networking, storage, virtualisation, and more. BCDVideo’s Video Recording Platform products all come standard with both lifetime telephone support, and a five-year worldwide on-site warranty, In addition, the BCDVideo SMARTtechnology features embedded in the systems allow for remote access, remote video recovery, and full system monitoring.

BCDVideo’s video recording platform products all come standard with lifetime telephone support. In addition to traditional phone support, BCDVideo offers a five-year worldwide on-site warranty. 

If you are uncertain of the nature of your issue, BCDVideo video surveillance technical support can remotely execute diagnostic testing to help determine the cause of the problem. Many times the issue can be resolved over the phone or via an updated firmware patch. If it is determined that there is a hardware issue with the unit, you will have all of the information needed to initiate that service call. With BCDVideo's available technology, there should never be a reason to go on-site either before or after the service call is made.

BCDVideo news

BCDVideo installs Genetec StreamvaultTM as the company’s 100,000th video surveillance recording appliance

BCDVideo announced the landing of the company’s 100,000th video surveillance recording appliance. The pioneer in video data infrastructure and appliances for the physical security industry is celebrating 20 years in the computer industry, with over a decade in the video surveillance arena. The multinational hardware manufacturer currently records video in 75 countries worldwide under the BCDVideo brand, as well as through over 30 OEM software and camera partners, for whom they private-labe...

BCDVideo to celebrate its 20th year anniversary at the Global Security Exchange (GSX) 2019

BCDVideo, the provider of purpose-built IP video surveillance solutions, is marking its 20th year in business at the Global Security Exchange (GSX) in Chicago. Since its founding in 1999, BCDVideo has evolved into a multinational hardware manufacturer with close to 100,000 systems currently recording video surveillance in 75 countries. BCDVideo’s customer-first approach and focus on proactive response has allowed the company to become the most trusted source for security integrators seeki...

BCDVideo expands presence in USA with the hiring of Matt Strautman and adding new sales rep firms

BCDVideo, the provider of IP video surveillance infrastructure and appliances for the physical security industry, announced the hiring of Matt Strautman, who will serve as channel manager leading business development. In this role, Strautman will help foster growth by working with and educating security integrators, original equipment manufacturer (OEM) partners, and architectural and engineering firms on the latest industry, technology, and systems best practices. “Matt has outstanding O...

BCDVideo case studies

BCDVideo enhances bank security with its IP video surveillance systems

Financial institutions require reliable IP video surveillance systems that provide high-performance, quality, and scalability. Unfortunately, with limited budgets, many financial institutions are still utilising outdated appliances. When security is not a priority, they are putting themselves at risk for fraud, theft, and data breaches. Security Integrators have an opportunity to help financial institutions by upgrading their systems with an up-to-date NVR server and overall video surveillance...

BCDVideo completes video surveillance solution for banking and finance

Financial institutions of all sizes demand simple, reliable solutions to protect against fraud, theft, and accidents in the workplace. Advancements in camera resolution and storage capabilities have put pressure on banks and credit unions to upgrade their video surveillance systems. Upgrading to a modern, economical NVR server will greatly increase system performance and scalability for small-budget projects with benefits seen across both loss prevention and business insights. Reliable high per...

BCDVideo SAS drives offer superior video storage solutions for the healthcare industry

Video surveillance has begun offering healthcare providers more than just security; video analytics are now allowing hospitals and clinics to achieve their business goals. Improving patient satisfaction is supported by staff reminders when a patient has been left alone for too long. Even more, an alert can be given to staff members when a patient arrives that needs assistance. This reduces wait times, improves service and gives patients better outcomes.  However, healthcare costs are risin...