Technical Support

BCDVideo is your partner to offer support with any of our products – both pre and post-sale. BCDVideo provides video surveillance technical support with expertise in IP video security, networking, storage, virtualisation, and more. BCDVideo’s Video Recording Platform products all come standard with both lifetime telephone support, and a five-year worldwide on-site warranty, In addition, the BCDVideo SMARTtechnology features embedded in the systems allow for remote access, remote video recovery, and full system monitoring.

BCDVideo’s video recording platform products all come standard with lifetime telephone support. In addition to traditional phone support, BCDVideo offers a five-year worldwide on-site warranty. 

If you are uncertain of the nature of your issue, BCDVideo video surveillance technical support can remotely execute diagnostic testing to help determine the cause of the problem. Many times the issue can be resolved over the phone or via an updated firmware patch. If it is determined that there is a hardware issue with the unit, you will have all of the information needed to initiate that service call. With BCDVideo's available technology, there should never be a reason to go on-site either before or after the service call is made.

BCDVideo news

BCDVideo announces release of Hybrid Cloud Connectivity solution, in partnership with Tiger Technology

BCDVideo, a globally renowned video data infrastructure solutions firm, has debuted its new Hybrid Cloud Connectivity offering, in partnership with premier software developer, Tiger Technology. Known for their work designing secure, high-performing data management solutions for companies across Enterprise IT, Surveillance, Media and Entertainment, and Small Medium Business (SMB)/Small Medium Enterprise (SME) markets, Tiger Technology’s software expertise pairs with BCD’s prowess in...

BCD International releases Harmonize Conductor VMware plug-in for REVOLV portfolio of hHCI products

BCD International releases Harmonize Conductor VMware plug-in, exclusively available on the REVOLV portfolio of hybrid hyper converged infrastructure (hHCI) products. REVOLV is an innovative hHCI solution that reduces or even eliminates inefficiencies often presented by infrastructure in the video surveillance space: large hardware footprint, high power and cooling costs, multiple OS, and software systems, and limited resources dedicated to each server. BCD’s REVOLV application offers an...

BCD International appoints Jonathan Benedick as National Sales Engineer for the REVOLV project team

BCD International has announced the hiring of Jonathan Benedick, a military veteran with an active top secret/SCI security clearance and eight years of proven experience in the United States Air Force, as National Sales Engineer for the REVOLV Product Portfolio Platform. All REVOLV opportunities will flow through Benedick from the BCD sales teams. Network infrastructure expert Benedick possesses a well-rounded comprehensive background in server installation and maintenance, network infrastruct...

BCDVideo case studies

BCDVideo enhances bank security with its IP video surveillance systems

Financial institutions require reliable IP video surveillance systems that provide high-performance, quality, and scalability. Unfortunately, with limited budgets, many financial institutions are still utilising outdated appliances. When security is not a priority, they are putting themselves at risk for fraud, theft, and data breaches. Security Integrators have an opportunity to help financial institutions by upgrading their systems with an up-to-date NVR server and overall video surveillance...

BCDVideo completes video surveillance solution for banking and finance

Financial institutions of all sizes demand simple, reliable solutions to protect against fraud, theft, and accidents in the workplace. Advancements in camera resolution and storage capabilities have put pressure on banks and credit unions to upgrade their video surveillance systems. Upgrading to a modern, economical NVR server will greatly increase system performance and scalability for small-budget projects with benefits seen across both loss prevention and business insights. Reliable high per...

BCD announces BCD Illinois Build Centers to operate to support and provide for critical infrastructure and essential services

The State of Illinois has enacted a ‘stay at home’ order effective as of Saturday, March 21, at 5pm to curb the spread of the COVID-19 coronavirus. This means all residents are mandated to ‘remain at home’ and only essential businesses may remain open to provide critical services. Everybody fully supports this measure as it will hopefully slow the spread of the virus. Securing critical infrastructure Under the order, Illinois Gov. J.B. Pritzker has mandated that all Ill...