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What changes has COVID-19 bought to the installation of VA/PA Systems?
What changes has COVID-19 bought to the installation of VA/PA Systems?

TOA Corporation (UK) Ltd discuss what changes COVID-19 has bought to the installation of VA/PA Systems and how the integration of IP has impacted on that. With a year and a half of global uncertainty, we have seen huge changes in what VA/PA systems will need to deliver in order to provide safe and robust solutions with advanced zone and directional messaging. The impact of COVID has pushed installers to re-think what end-users need long-term to manage any future changes in guidelines especially for large events and complex applications such as travel hubs and how the integration of IP will assist with installing safe systems in the future. Providing public announcements PA/VA has been one of the few parts of our industry that has remained consistent and buoyant during the lockdown. It has been the ideal time for public buildings to upgrade as restrictions did not apply to the construction industry and many installations were actually fast-tracked in the hope that when restrictions lifted commercial properties could open as quickly as possible. PA/VA has been one of the few parts of our industry that has remained consistent This was coupled with the knowledge that changes would have to be made to address the increased demand in providing public announcements outside the standard evacuation messages that most VA/PA have been traditionally used for and enable the impact of having to be flexible to deliver multiple messages. Flexible system management So what is changing? Leading in VA/PA is the availability of IP which enables more flexible system management. It allows installation/solution management engineers to offer remote access to complex systems from a central control room meaning that they can maintain and control systems from one hub and operate for multiple areas on large complex sites such as an airport or stadiums. This provides not only a better level of technical coverage across a whole site but also allows an engineer to monitor and fault find without the delay of waiting to being able to access a specific area. This is especially important for vulnerable applications such as schools and health facilities as it enables them to control and reduce the amount of interaction with engineers they need to give physical access to – therefore reducing risk. Potentially less maintenance This makes it more financially viable for both the end-user and the maintenance provider Long-term, IP also makes these systems much more cost-effective. For example, one engineer can manage a hub of multiple locations with potentially less maintenance call-out costs. This makes it more financially viable for both the end-user and the maintenance provider to justify the initial investment. With these systems being paramount to people’s safety remote intervention allows for swift fault finding and problem resolution in a more effective response time and cost-effective way. To enable this the biggest development has been the integration between product manufacturers and software developers. They have been able to collaborate greatly to get products such a horn speakers to connect via industrial standard network protocols giving much greater flexibility in remote system management. Multi-rack systems The technology involved in VA/PA, especially integrating with IP, has seen huge growth recently and we are involved in projects that involve multi-rack systems to enable controlled zone management and evacuation options with greater collaboration between integrators to get the systems to work effectively. VA/PA systems must be at the forefront of long term solutions and sustainability As more people are allowed to gather in larger numbers public-facing buildings need to address their evacuation and voice announcement procedures in order to be compliant. They need to be able to deliver clear and effective messages to their visitors in order to remain open whenever guidelines change. VA/PA systems must be at the forefront of long-term solutions and sustainability. The other area of VA/PA that has changed immensely in the last 18 months is the vast difference in messaging requirements that organisations need. Public safety announcements Systems that have been used infrequently for emergency situations only are now delivering daily messages with public safety announcements. In reality, although we all hope that we will never go back to the peak of lockdown, installations must be robust to cope with any situation in the future. Many smaller spaces that wouldn’t have thought they would need a PA system at all now understand that they too have an obligation to deliver public information and guidance and on a regular daily basis and this will lead to system designs being scaled up and down to meet the broadening array of applications that require VA/PA and how this is managed in the event that new protocols have to be introduced. Detailed technical plans Systems should be certified on the European Standard EN 54-16 and should be expertly designed Design and planning should be key when sourcing the right solution. Systems should be certified on the European Standard EN 54-16 and should be expertly designed to specification with detailed technical plans and tailor-made to the requirements of the end-user. With people’s safety in your hands, you cannot get these systems wrong so it is important that installers are able to draw on the expert technical team resources that we, as a manufacturer, offer in adhering to this standard and for us to be able to provide a commissioning service to sign off on these important safety systems. Compared with traditional lights and sounders systems we believe the future of evacuation will be voice-based. In our ever-increasing culturally diverse world we have to embrace systems that need to be multi-lingual or be able to dedicate a message to a specific target audience and be able to be drilled down to zones and give much more directional information. Multi-zoned academies As office buildings get taller, health facilities become super hospitals or schools upgrade into multi-zoned academies we have to be able to evacuate or hold back evacuation to enable safe crowd control. In order to facilitate this VA will have to replace traditional systems or work in tandem with them. We must point out that in residential high-rise properties the primary method of evacuation, to comply to BS 8629, would still be traditional lights and sounders even if you install a separate VA system. Voice Alarm and Public Address is a long-term investment, especially as the global situation may take many years to recover, and as manufacturers working with our integrators and software developers we must continue to lead in the development of the best systems to ensure we can keep everyone safe.

Securing mobile vehicles: The cloud and solving transportation industry challenges
Securing mobile vehicles: The cloud and solving transportation industry challenges

Securing Intelligent Transportation Systems (ITS) in the transportation industry is multi-faceted for a multitude of reasons. Pressures build for transit industry players to modernise their security systems, while also mitigating the vulnerabilities, risks, and growth-restrictions associated with proprietary as well as integrated solutions. There are the usual physical security obstacles when it comes to increasingly integrated solutions and retrofitting updated technologies into legacy systems. Starting with edge devices like cameras and intelligent sensors acquiring video, analytics and beyond, these edge devices are now found in almost all public transportation like buses, trains, subways, airplanes, cruise lines, and so much more. You can even find them in the world’s last manually operated cable car systems in San Francisco. The next layer to consider is the infrastructure and networks that support these edge devices and connect them to centralized monitoring stations or a VMS. Without this layer, all efforts at the edge or stations are in vain as you lose the connection between the two. And the final layer to consider when building a comprehensive transit solution is the software, recording devices, or viewing stations themselves that capture and report the video. The challenge of mobility However, the transportation industry in particular has a very unique challenge that many others do not – mobility. As other industries become more connected and integrated, they don’t usually have to consider going in and out or bouncing between networks as edge devices physically move. Obviously in the nature of transportation, this is key. Have you ever had a bad experience with your cellular, broadband or Wi-Fi at your home or office? You are not alone. The transportation industry in particular has a very unique challenge that many others do not – mobility Can you trust these same environments to record your surveillance video to the Cloud without losing any frames, non-stop 24 hours a day, 7 days a week, 365 days a year? To add to the complexity – how do you not only provide a reliable and secure solution when it’s mobile, travelling at varying speeds, and can be in/out of coverage using various wireless technologies? Waiting to upload video from a transport vehicle when it comes into port, the station, or any centralised location is a reactive approach that simply will not do any longer. Transit operations require a more proactive approach today and the ability to constantly know what is going on at any given time on their mobile vehicles, and escalate that information to headquarters, authorities, or law enforcement if needed; which can only occur with real-time monitoring. This is the ultimate question when it comes to collecting, analysing, and sharing data from mobile vehicles – how to get the video from public transportation vehicles alike to headquarters in real time! Managing video data In order to answer this question, let’s get back to basics. The management and nature of video data differs greatly from conventional (IT) data. Not only is video conducted of large frames, but there are specific and important relationships among the frames and the timing between them. This relationship can easily get lost in translation if not handled properly. This is why it’s critical to consider the proper way to transmit large frames while under unstable or variable networks. The Internet and its protocols were designed more than two decades ago and purposed for conventional data. Although the Internet itself has not changed, today’s network environments run a lot faster, expand to further ranges, and support a variety of different types of data. Because the internet is more reliable and affordable than in the past some might think it can handle anything. However, it is good for data, but not for video. This combination makes it the perfect time to convert video recording to the Cloud! Video transmission protocol One of the main issues with today’s technology is the degradation of video quality when transmitting video over the Internet. ITS are in dire need for reliable transmission of real-time video recording. To address this need a radical, yet proven, video transmission protocol has recently been introduced to the market. It uses AI technology and to adapt to different environments in order to always deliver high quality, complete video frames. This protocol, when equipped with encryption and authentication, enables video to be transmitted reliably and securely over the Internet in a cloud environment. One of the main issues with today’s technology is the degradation of video quality when transmitting video over the Internet Finally, transportation industry has a video recording Cloud solution that is designed for (massive) video that can handle networks that might be experiencing high error rate. Such a protocol will not only answer the current challenges of the transportation industry, but also make the previously risky Cloud environment safe for even the most reserved environments and entities. With revolutionary transmission protocols, the time is now to consider adopting private Cloud for your transportation operations.

Trends and challenges we will see in the AI-driven security space in 2021
Trends and challenges we will see in the AI-driven security space in 2021

For decades, the nature of global safety has been evolving. From physical security threats like large-scale terrorist attacks and lone actor stabbings to chemical threats such as the Salisbury poisonings and even microbiological threats such as COVID-19, new challenges are constantly arising and the threat landscape we operate in today is constantly changing. Compounding the complexity of the security issues is the complexity and nature of attacks. With the economic downturn, there is the traditional rise in theft, violence and other crimes. Compound this with unmanned businesses and work-at-home staff, and there is a perfect storm for a rise in security threats. Artificial intelligence (AI) and specifically the branch of AI known as machine learning (ML), was already causing widespread disruption in many industries, including the security industry. AI has been a driving force to replace labour-based business models with integrated data and actionable intelligence that is context-aware. It has become apparent that AI will play a big part in the ongoing fight against both pandemics such as COVID-19, as well as other threats that we may face in the future. With all of this in mind, 2021 is poised to be a big year for AI growth. While AI is going to continue to impact our lives in dozens of ways, from smart sensors to face mask compliance detection, the following reflects a few top trends and challenges that I have my eye on for 2021 as we close out this year. The rise of smart city investments One such example is the increasing development of smart cities and how AI can be leveraged to build safe communities. To date, we’ve seen an increase in the number of smart city programmes around the globe; cities that are beginning to deploy innovative technologies for the management and ease of life services. Compounding the complexity of the security issues is the complexity and nature of attacks Typical development of a city includes standard infrastructure - roads, schools, power, water, transportation. Now, internet, data and AI capabilities are part of the standard infrastructure requirements for all new developments. AI promises to deliver increased efficiencies with the infrastructure that will accommodate growing populations while reducing our impact on the environment, resources, and communities. Global cities now account for more than half of the world’s population, and the United Nations projects the number to balloon to 68% by mid-century. Owing to both demographic shifts and overall population growth, that means that around 2.5 billion people could be added to urban areas by the middle of the century, predicts the UN Department of Economic and Social Affairs (DESA). With an increase in population has come an increase in global spending on smart city initiatives to drive down the impact of growing urban concentration. Global spending on smart city initiatives is expected to total nearly $124 billion this year, an increase of 18.9% over 2019, according to IDC's Worldwide Semiannual Smart Cities Spending Guide, while Singapore, Tokyo, London and New York as the big spenders - expected to spend more than $1 billion in 2020. Using AI-driven technology to create safer public and private spaces Today, security solutions driven by AI are being developed and can be covertly deployed across a range of physical environments to protect the population in a more efficient, and accurate manner. As we look ahead to the future of public safety, it’s clear that new AI technology can dramatically improve the effectiveness of today’s physical security space. One such deployment is the use of video object recognition/computer vision software that can be integrated into existing video monitoring security (VMS) systems. These enhanced VMS systems can be deployed both inside and outside of buildings to identify risks and flag threats, such weapons, aggressive behaviours, theft, and safety compliance. This helps to minimise the impact of a breach by an early alert to onsite security in real-time to the location and nature of the potential threat, allowing them to intervene before a loss occurs. These same AI-enabled video solutions can similarly be used to provide advanced business operations in retail, logistics, and manufacturing organisations. Multi-sensor security solutions Also, targeted magnetic and radar sensor technologies, concealed in everyday objects like planter boxes or inside walls, can now scan individuals and bags entering a building for concealed threat objects. Using AI/machine learning, these two sensor solutions combined can identify metal content on the body and bag and match the item to a catalogue of threat items, such as guns, rifles, knives and bombs. Security solutions driven by AI are being developed and can be covertly deployed across a range of physical environments Without this advanced multi-sensor solution, it becomes nearly impossible to discover a weapon on a person's body before it appears in an assailant’s hands. This multi-sensor solution allows for touchless, unobtrusive access to a building, but allows for immediate notification to onsite security when a concealed threat is detected. The hidden technology thus empowers security staff to intercept threats before they evolve into a wider scale attack, while also maintaining the privacy and civil liberties of the public, unless, of course, they are carrying a concealed weapon or pose a physical threat. With the advent of sophisticated surveillance and technological innovation, a level of caution must be exerted. Despite the ongoing global debate, there remains little regulation about the use of AI technologies in today’s physical security space. One thing is certain; it must be deployed in the right place, at the right time, with the right privacy and civil liberty protection objectives. People don’t want to be protected by omnipresent, obstructive and overbearing security systems that infringe on their privacy and civil liberties. They want a proper balance between security and their current way of life, one that must be fused together. Technology and tracing COVID-19 Machine learning-based technologies are playing a substantial role in the response to the COVID-19 pandemic. Traditionally, the key purpose of surveillance systems has been to detect and deter threats, including the detection of visible and hidden weapons and abnormal behaviour. While this, of course, remains a primary focus, today we are seeing how surveillance systems defend against new invisible threats, as well as rapidly automate the process of contact-tracing to capture and contain a virus before it spreads. Again, the ability to track and trace through parsing algorithms that can manage through enormous amounts of data provides a highly scalable and rapid response mechanism to control the spread of threats. AI has demonstrated potential for identifying those displaying symptoms of infectious diseases, without requiring physical human contact Although the threat may not be visible, it is just as destructive. By incorporating AI into existing technologies, government, healthcare and security professionals can monitor public spaces and environments through the combined use of digital and thermal video surveillance cameras and video management systems); just one of the solutions being explored. AI has demonstrated potential for identifying those displaying symptoms of infectious diseases, without requiring physical human contact. By Using AI-powered video analytic software, businesses can monitor face masks, social distancing and large gathering compliance and also detect elevated body temperature. Critically, technology must be capable of both identifying and tracking the virus but also be unobtrusive. An unobtrusive system that is adaptable enough to be deployed across a range of environments where the public gathers in enclosed spaces is necessary to be effective. Security in 2021 Technology has proven itself to be a valuable ally in times of crisis. For smart cities, the use of innovative AI/machine learning technologies will help optimise security solutions in areas that are brimming with potential. As we look ahead to the future of security in a world that is impacted by such a wide range of threats, from physical to chemical to microbiological, it’s clear that new technologies, specifically AI can dramatically improve the effectiveness of security systems and help us to better defend against a wide spectrum of threats. Technology has a huge role to play in making our communities safe in 2021 and beyond, but for security systems to be effective, they must not be oppressive or obstructive. This will ensure they have the full support of the public - the key to success.

Latest Exacq Technologies news

University of North Carolina at Greensboro (UNCG) installs upgraded NVRs/DVRs with exacqVision VMS platform
University of North Carolina at Greensboro (UNCG) installs upgraded NVRs/DVRs with exacqVision VMS platform

UNC Greensboro (UNCG) is one of 17 campuses within the University of North Carolina system. Founded in 1891, UNCG is the largest and most diverse university in the Piedmont Triad region, serving more than 20,000 students and employing approximately 2,800 faculty members. UNC Greensboro (UNCG) The university is in the heart of Greensboro, which boasts nearly 260,000 people, making it visible within the larger community as well. Landlocked by local streets, the 200-acre campus with 30 buildings poses unique security issues, as it is crisscrossed with major roads, making it a priority to ensure pedestrian and bicycle safety. UNCG has its own police department (UNCG PD), with more than 40 members, who ensure the safety of the campus As a public institution, UNCG is also largely open to the community and hosts numerous events, activities, and services, which are regularly accessed by residents of nearby neighbourhoods and the city of Greensboro at large. UNCG has its own police department (UNCG PD), with more than 40 members, who ensure the safety of the campus. UNCG PD relies on its video surveillance system to alert them to incidents, record video for forensic purposes, and also provide video analytics for traffic and crowd control. Proactive video surveillance and camera system With a growing campus and rising security needs, UNCG PD, with the help of its systems integrator, NETCom Cabling and Security Systems, located in Greensboro, North Carolina, recognised it required a more efficient and proactive video surveillance and camera management system. The days when DVRs could provide the necessary recorded data quickly, gave way to the need for a more responsive approach, such as a shared enterprise system, to bring together cameras, recording, and the intelligent usage of both. The exacqVision platform and Z-Series video recorders UNCG PD’s foray beyond the NVR/DVR world began with the installation of the exacqVision platform, starting with its Z-Series recorders, to cover its parking decks. From there, it began to incorporate a hybrid platform, including exacqVision VMS, to support the analogue cameras used for the parking decks, as well as the IP cameras being installed for security elsewhere. The migration began several years ago, but today the campus boasts nearly 900 cameras in use, with about 700 IP and the remainder analogue. Each recorder can handle up to 128 IP cameras and 64 analogue ones, and it works with thousands of IP camera models. Within that time, the UNCG PD has also grown to become a state-of-the-art department, with its own command and emergency operations centre, where it can monitor and manage its video surveillance system. Intuitive video surveillance system In selecting the exacqVision Z-Series, UNCG’s police department was seeking an intuitive system In selecting the exacqVision Z-Series, UNCG’s police department was seeking an intuitive system that would put the necessary information at the fingertips of whosoever was on duty. It was also critical to deploy a system with built-in redundancy, to protect against any data loss, in the event of a power issue or system fail. “It’s a pretty easy end-user experience for our officers, without a lot of technological background,” said Joshua Green, Technical Services Analyst for the UNCG PD. Scalable video security system The software within the system makes it simple to perform tasks, such as playing back recordings or searching for data, using a single screen. One of the biggest benefits of the Z-Series is its scalability, offering one of the largest processors and fastest speeds of the DVRs on the market. The system’s design also makes it easy to add new cameras and licensing. One of the common usages of the exacqVision platform is for traffic management. Using the video from the exacqVision system, they can perform tasks, such as counting parking spaces, to know when a parking lot is full, as well as to watch crosswalks, to see how pedestrian and vehicle traffic is moving, or where people are congregating. Key inputs for efficient resource allocation It can also be used to help the police department determine where to put resources. For example, how many people are in the workout room and does that area need extra patrols, or are there concerns about equipment in the computer lab and how should that be monitored? There is also time savings to be gained, by working with exacqVision VMS platform There is also time savings to be gained, by working with exacqVision VMS platform, a system that lets the user easily search recorded video, with a timeline search. Green recalled an instance when someone was concerned that an iPad had been stolen, but a quick check of the video showed within a matter of minutes that the item had been safety stored away, rather than taken. UNCG, NETCom and Intelligent Marketing Inc. partnership As a long-time user of the Z series and exacqVision VMS, UNCG, NETCom and Intelligent Marketing Inc. are quick to share their success stories and concerns to improve the product. “These guys, (Tim Reese, Sergeant for the technical services area, and Green), are working with Exacq engineers on changes that everyone will benefit from,” such as improvements to the mapping feature,” said Bob Moulton, North Carolina’s Territory Manager for Intelligent Marketing, a security manufacturer representative firm that works closely with end-user customers. Smart video surveillance solution The ability to make integrations down the road, because of the scalability of the system, whether it’s adding card access or expanding the number of cameras, makes the Z-Series a smart strategic investment for the university. We are looking to the future of our surveillance system to ensure the safety of the university’s students" “We are looking to the future of our surveillance system to ensure the safety of the university’s students, faculty and visitors,” said Tim Reese, Sergeant for the technical services area, adding “Migrating to and implementing a new NVR platform provides the university with an important foundation for future surveillance capabilities and usability.” Implementing new NVR platform Systems integrator, NETCom Cabling and Security Systems concurred with those sentiments. “We enjoyed the opportunity to collectively work together with the University of North Carolina’s police department and Intelligent Marketing Inc. to support the University’s goal of continuously making improvements to ensure the campus remains secure,” said Aaron Spivey, Director of Security at NETcom Cabling. Aaron Spivey adds, “Together, we’ve achieved that objective and we look forward to continuing to work together in the future.” Security system providers: Intelligent Marketing Inc., based in Haverhill, Massachusetts., works in concert with manufacturers, distributors, specifiers, and integrators to assist with system design and specifications. Intelligent Marketing Inc. delivers proactive customer service, training, and support from project inception to completion, and more. NETcom Cabling and Security Systems, Greensboro, North Carolina, has been in business since 1990, specialising in category 5e/6 and 6a copper, indoor/outdoor fiber installations, card access, cameras, perimeter detection, gate entry systems, paging and AV solutions. NETcom has the capabilities to create comprehensive commercial cabling and security plans, through its in-house CAD department.

Platinum Protection Systems, LLC installs exacqVision Integrator Services Portal to efficiently prioritise and coordinate service
Platinum Protection Systems, LLC installs exacqVision Integrator Services Portal to efficiently prioritise and coordinate service

Platinum Protection Systems, LLC went from personally checking on customers' cameras to verify operation, to setting up email notifications and now instant camera, and server status via exacqVision Integrator Services Portal. Small customers typically do not have the time to monitor their security systems. Therefore, Platinum Protection Systems needed a real-time system, to easily access all of their customer’s surveillance equipment, through one interface. They have deployed more than 1,000 cameras into the Portal interface, in order to continuously monitor critical video recording components. exacqVision Integrator Services Portal exacqVision Integrator Services Portal gives Platinum Protections Systems a way to properly prioritise and coordinate service. Within minutes of seven cameras going down at a bus terminal customer, Platinum was able to contact them immediately, address the situation and dispatch a prepared technician, with the appropriate tools needed, to restore the cameras, before any important video could be lost. “exacqVision provides us a way to give our customers proactive support, faster and more costeffective than ever before,” said Michael Terrizzi, Owner, Platinum Protection Systems, LLC. Enhanced reliability and trust With exacqVision Integrator Services Portal, Platinum Protection Systems could ensure 24/7 reliability Platinum Protection Systems, LLC had a customer with more than 300+ cameras and 4 video recorders installed on their campus. The addition of exacqVision enabled them to improve their service and ensure no storage alarm issues occurred. With exacqVision Integrator Services Portal, Platinum Protection Systems could ensure 24/7 reliability and respond immediately. Prior to the Portal, the end user and previous integrator only conducted a bi-annual audit of drive health and had missed a RAID5 drive failure, because there was no notifications setup. “Having access to exacqCloud gives our customers another set of eyes and a constant reassurance of security system reliability,” said Michael Terrizzi, Owner of Platinum Protection Systems, LLC. Benefits of exacqVision Integrator Services Portal include: Quickly address problems with real-time dashboard. Implement faster, lower cost service. Provide software update services to your users by scheduling remote software updates. Receive notifications of critical video recording components. No special network configuration.

Ednetics provides exacqVision integrator services portal to monitor activity and system health for their customers
Ednetics provides exacqVision integrator services portal to monitor activity and system health for their customers

Exacq is a manufacturer of video management system (VMS) software and servers used for video surveillance. exacqVision VMS software is readily available on factory-installed exacqVision hybrid and IP camera servers or on commercial off-the-shelf servers. “exacqVision integrator services portal enables us to provide our customers with the proactive, turnkey support they need,” said Dave Teague, Director, EdneticsProtect™. Providing technology solutions Since 1997, Ednetics has been providing technology solutions to the educational and public markets including video surveillance and IP-based access control. As an exacqVision elite dealer, Ednetics installs exacqVision video management system (VMS) software and network video recorder (NVR) solutions. The exacqVision integrator services portal dashboard gives Ednetics a one-stop place to view all activity Ednetics has connected more than 150 recorders and nearly 9,000 cameras to the exacqVision integrator services portal. The exacqVision integrator services portal dashboard gives Ednetics a one-stop place to view all activity and system health for their customers. Video security systems The Ednetics team has been using the integrator services portal to be proactive in servicing their customers’ video security systems. Daily, two team members access the portal to quickly scan through all customer system activity. If a camera goes offline, they can instantly check to see if the camera is in warranty. This presents Ednetics with the opportunity to immediately act on getting an advanced replacement or a new camera if it is out of warranty. However, just because a camera shows connected does not mean it is functioning properly. Within the portal, Ednetics can inspect the camera’s aim and focus to make sure it is functioning properly. Ednetics plans to equip their technical support team with the portal dashboard, providing immediate access to view system events and to respond promptly when the system needs attention. Technical support employee Ednetics has also configured baseline notifications to send an email when a camera or recorder is offline Visually, the team member can see a red indicator within the integrator services portal next to the specific camera or server. Within minutes, the employee will be able to direct a tier II technical support employee to troubleshoot. Ednetics has also configured baseline notifications to send an email when a camera or recorder is offline for an extended period of time. These email alerts are sent to an Ednetics team member as well as the key customer contact. Additionally, over time Ednetics has used the integrator services portal to identify trends with cameras, systems, and firmware. If one customer is having an issue with a specific camera or firmware, then the team knows to check other customers using the same cameras or firmware before they encounter any problems. Automatic software updates exacqVision integrator services portal enables Ednetics to provide remote and on-site monitoring. Through two new types of service contracts, Ednetics will give their customers more value and assurance that their system is constantly being monitored. With the full-service contract, Ednetics uses the portal to remotely diagnose and perform on-site repairs when necessary. Ednetics has been able to provide relevant information to their sales force to generate additional sales Additionally, the service contracts include automatic software updates. The portal eliminates the need for a separate network configuration while providing an easier way to handle their managed services and generate additional revenue. exacqVision integrator services portal acts as one, centralised database to maintain all software updates. Ednetics has been able to provide relevant information to their sales force to generate additional sales. Through the portal, the sales team can quickly see MAC addresses, expiration dates and quotes, and schedule software updates. Remote software updates Benefits of exacqVision integrator services portal: Quickly address problems with a real-time dashboard Implement faster, lower-cost service Provide software update services to your users by scheduling remote software updates Receive notifications of critical video recording components No special network configuration

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