Heitel Analog Transmission Systems

According to IHS Market, it is estimated that there are over 60 million security cameras in the United States, and other reports say these cameras capture more than four billion hours of footage per week. Over the last decade, IP camera technology has dominated the conversation as it has provided users with a broad offering of enhanced image quality and features. With a large percentage of existing security systems relying on analogue, many end users looking for high definition (HD) video quality have been forced to take on a complete system overhaul. Infrastructure overhaul for HD video To make the switch, customers would need to change everything, from cameras to hardware to wiring– not to mention the lengthy installation process that would ensue. IP cameras also require higher Internet speeds and more cloud space. Whether constrained by budget, bandwidth or storage, many end users have been unable to adopt this new video surveillance method.Thanks to technological advancements within the security industry, HD over Coax offers a viable solution for integrators and end users alike Thanks to technological advancements within the security industry, HD over Coax offers a viable solution for integrators and end users alike. By utilising the current Coaxial cables, this offering yields high definition video, while requiring minimal infrastructure changes and is an optimal surveillance choice for security customers. Plus, with new advancements and updates being made frequently to this technology, there is a solution for every security need. The enhanced alternative of HD over Coax has been warmly welcomed in the security industry, thanks to its simple solutions and ever-evolving features. Many new analogue HD cameras are “plug and play,” able to connect directly to existing Coaxial cables. This eliminates the need for a complete system change, creating cost-savings for the end user and an enhanced video quality offering. Easy solutions for HD video As a result, integrators can cost-effectively upgrade their customer’s surveillance solution while using their legacy infrastructure, making it an attractive option for end users and an easy sell for dealers. Latency in video is another common issue with network-based camera systems, where even the slightest delay in video surveillance can hinder security response HD over Coax cameras themselves are always expanding and evolving to meet a wide array of security needs. With the introduction of fisheye and multi-sensor cameras, users now have a multitude of coverage options, not to mention the introduction of 4K bringing resolution options to the same level as IP. Some newer technologies are even touting 4K cameras paired with 4K digital video recorders (DVRs) made specifically for analogue systems. Longer cables grant transmission for up to 1600 feet, double the distance of standard analogue solutions, and triple that of IP systems. This single cable is able to transmit both HD video and audio. Recently, broadcast quality audio over Coax has become available in limited models, a substantial improvement over older analogue technology, which was unable to transmit audio. Stopping video delay Latency in video is another common issue with network-based camera systems. Even the slightest delay in video surveillance can hinder security response. IP cameras are forced to compress and packetise their video for transmission. The outcome of this is a reduced number of images per video, which in turn causes delay. HD over Coax on the other hand, delivers an unlimited amount of HD images in real time, with smooth motion and impressive clarity. Additionally, the point-to-point transmission delivers uncompressed video free of lag. Another touted benefit is that, unlike IP networked cameras, analogue systems provide a more secure video transmission. With so much sensitive information housed on a businesses’ network, adding another point of network access through an IP camera can create concerns for cyber security risks. HD over Coax delivers an unlimited amount of HD images in real time, with smooth motion and impressive clarity Preventing network hacking With HD over Coax, the physical connections between the camera and DVR prevent network hacking. By keeping the video surveillance system offline, security professionals are able to direct their attention to the physical threats at hand, rather than having to focus on deterring cyber security risks. One of the primary difficulties of deploying HD video solutions is the fact that many older systems utilise a wide variety of HD standards and platforms. To make matters more complicated, after HD over Coax was brought to market, manufacturers raced to create their own version of this technology. Today, the most popular proprietary standards are HD-CVI, HD-TVI and AHD. However, integrators and customers found that attempting to manage multiple HD technologies proved to be near impossible.Integrators and customers found that attempting to manage multiple HD technologies proved to be near impossible Diversifying surveillance through one DVR To combat these issues, manufacturers have introduced products with more flexibility to their portfolios. One example of this is the penta-brid DVR which grants the ability to seamlessly integrate multiple technologies deployed across one application. This means that systems with diverse camera brands and technologies, such as a mix of HD-CVI, HD-TVI, AHD, analogue or IP, can be connected through one DVR. For many end users with legacy analogue systems, penta-brid DVRs give them greater freedom to choose between a variety of solutions, rather than being limited to one option. With video resolution increasing, the space needed to store the footage is similarly rising. Penta-brid technology has been able to adapt to these evolving needs, giving users ample storage space to house the HD and 4K surveillance video with some of the newest models including H.265 compression.  HD casino surveillance made simple For casinos, HD images are critical for identifying unauthorised personnel and unlawful behaviours to create a safe environment for guests and staff While HD over Coax is beneficial to many end users and integrators, those in the casino and hospitality markets find it crucial. With a combination of high profile guests, large amounts of cash on hand, constant crowds and strict industry regulations, reliable video surveillance is a must. Deploying new IP systems comes at a stiff price. When looking to upgrade their video surveillance, casinos must also be mindful of the installation process. When moving to an IP-based system, ripping out old wires and replacing them with new is the standard practice. This practice can be both disruptive and costly, not to mention gaming regulations require casino activities be monitored at all times so a complete system shutdown would result in revenue loss. This cost can be hard to justify, especially when the current legacy analogue system remains in working condition with only the lower image resolution to date it. For these scenarios, the most cost-effective option is to leverage the legacy infrastructure, replace the existing cameras with new devices, and reap the benefits that HD video has to offer without any lapse in security. For casinos, HD images are critical for identifying unauthorised personnel and unlawful behaviours to create a safe environment for guests and staff. HD over Coax cameras now offer the same resolution as IP cameras with a plug and play approach, that cuts down on expense without sacrificing quality. For businesses and applications that are unable to adopt IP technology, whether it be cost or time prohibitive, HD over Coax now features most of the same benefits IP has to offer without breaking the bank. By providing clear images in real time, maximising existing infrastructure, and affording cyber security benefits, HD over Coax provides an attractive solution for many end users and integrators.

Today ‘terrorism’ has become a word we use and hear every day. The goal of terrorism is a media product - information delivered to nearly every house in the world. So, the weapon of terrorism is information. Therefore, the way we defend and prevent terrorism must also be based on intelligent processing of information - and an early awareness of potential threats and effective preventive action may eliminate most attacks. Video analytics, automated surveillance and AI decision-making are going to change the rules of the struggle between civilians and terrorists by making attempted attacks predictable, senseless and silent. In this article, we will evaluate to what extent technology can investigate and prevent terror crimes considering the latest technology innovations. Civilian feedback helps terrorists to accomplish mission In order to achieve their main goal - loud media response - terrorists and those who order the attacks use unpredictable tactics and the element of surprise; so that after every attack, the media discusses for months the circumstances and their insanity. Unfortunately, each time it happens our society seems to be unprepared. As the media environment grows, terror attacks attract more attention, and the feedback of civilians actually helps the terrorists to accomplish their mission. Features of terrorist crimes Counter-terrorist specialists highlight, among the others, the following inherent symptoms of terror crimes: Unpredictability Public visibility Enormous social resonance The question is: Are there technological solutions that could treat these symptoms at a low level? Crime investigations are based on objective indisputable facts that can be used against suspects in a court. The facts are: Video surveillance materials Facial recognition and ANPR metadata Audio data (e.g. phone calls) Internet communication logs Other registered human actions Metadata sources and analytical systems To be able to collect and analyse that data, it needs to be in a data format that an analytical system will be able to process. Metadata can be generated by processing data of the above sources. Metadata can be stored in relational databases or in blockchain, so it can be a reference for an analytical system or law enforcement structures. Automatic or semi-automatic investigation can be based on crime scenarios, behaviour patterns, forensic search, face and vehicle recognition and synoptical search Aggregation of metadata sources could be constructive because it would significantly increase metadata availability for analytical systems and will improve metadata quality. This would surely require replacement of most of existing security systems and standardisation of new systems so to ensure maximal compatibility of metadata sources and analytical systems. Offline video analytics As these improvements are difficult to develop and implement globally, replacement solutions are being offered currently in the security market. One of them is the concept of offline video analytics, which generates and analyses metadata from any video source. Video sources may vary from ‘old school’ analogue cameras to high-resolution IP cameras recorded in any digital format. Quality of the metadata generated from offline analytical systems is almost unaffected. High quality metadata can be analysed and investigated automatically or semi-automatically for violations, crimes and terror activity. Automatic or semi-automatic investigation can be based on crime scenarios, behaviour patterns, forensic search, face and vehicle recognition and synoptical search. Fast and effective investigation of terror activities may prevent attacks and also can reduce the number of active terrorists. Human head microvibration is linked with the vestibular-emotional reflex (VER) and depends on emotional status Deep learning and neural network technologies However, realtime crime and terror prevention requires instant metadata generation and analysis. The investigation instruments mentioned above would not be of the same efficiency. Firstly, processing capabilities of analytical system must be very high because the system should be able to record data, generate metadata and analyse it at the same time in realtime conditions. Currently the most powerful server processors can run only tens of detectors so it becomes very costly. That is why these kinds of solutions are only used in critical infrastructure. However, if they were used widely they would dramatically reduce the number of criminal and terror activities. Deep learning and neural network technologies (so-called artificial intelligence - AI) are coming to the security market to replace classic video analytics. These systems are not yet much more efficient hardware-wise; however, they have greater potential and they are cheaper. Behaviour patterns, actions, sounds, speech, faces, car number plates and many other metadata types can be identified and collected and analysed by AI in realtime. Security surveillance and analytical AI systems could know about each person’s life and social background so it could make automatic decisions Emotion recognition/vibraimage technology Emotion recognition (or vibraimage) technology measures micromovements (vibration) of a person by processing video from a camera or any video source. Human head microvibration is linked with the vestibular-emotional reflex (VER) and depends on emotional status. Vibraimage systems detect human emotions by the control of 3D head-neck movements accumulated in several frames of video processing. Vibraimage is a system that detects all human emotions. Blockchain can bring awareness of different views. Imagine if the security surveillance and analytical AI system knew about each person’s life and social background so it could make automatic decisions to give more surveillance priority to those who potentially could take negative action. Although security equipment is becoming more affordable, the budgeting of security systems at a government and private level is still the biggest problem. As the global population is growing and migration is getting more intense, public and private security is becoming a natural need. Meanwhile, the security market is ready to deliver solutions that can instantly investigate and even prevent terror activities.

Everybody has been hooked on the discussions about Analogue HD or IP systems, but shouldn’t we really be thinking about WiFi and 5G connectivity, removing the need for expensive cabling? Are wireless networks secure enough? What is the potential range? Even the basic question about whether or not the network is capable of transferring the huge (and growing) amount of data required for High Res Video, which will soon be quadrupled with the advent of 4K and higher resolutions. The future of video surveillance monitors We have seen a massive uptake in 4K monitors in the security industry. While they have been relatively common in the consumer market, they are only now beginning to really take off in the CCTV market, and the advances in Analogue HD and IP technology mean that 4K is no longer the limited application technology it was just a few years ago. Relatively easy and inexpensive access to huge amounts of storage space, either on physical storage servers or in the cloud, both of which have their own positives and negatives, have really helped with the adoption of 4K. Having said that the consensus seems to be, at least where displays are concerned, there is very little need for any higher resolution. So, where next for monitors in CCTV? 8K monitors are present, but are currently prohibitively expensive, and content is in short supply (although the Japanese want to broadcast the Tokyo Olympics in 8K in 2020). Do we really need 8K and higher displays in the security industry? In my own opinion, not for anything smaller than 100-150+ inches, as the pictures displayed on a 4K resolution monitor are photo realistic without pixilation on anything I’ve seen in that range of sizes. The consensus seems to be, at least where displays are concerned, there is very little need for any higher resolution Yes, users many want ultra-high resolution video recording in order to capture every minute detail, but I feel there is absolutely no practical application for anything more than 4K displays below around 120”, just as I feel there is no practical application for 4K resolution below 24”. The higher resolution camera images can be zoomed in and viewed perfectly well on FHD and 4K monitors. That means there has to be development in other areas. Developments in WiFi and 5G What we have started to see entering the market are Analogue HD and IP RJ45 native input monitors. Whilst you would be forgiven for thinking they are very similar, there are in fact some huge differences. The IP monitors are essentially like All-In-One Android based computers, capable of running various versions of popular VMS software and some with the option to save to onboard memory or external drives and memory cards. These are becoming very popular with new smaller (8-16 camera) IP installs as they basically remove the need for an NVR or dedicated storage server. Developments in the area of WiFi and 5G connectivity are showing great promise of being capable of transferring the amount of data generated meaning the next step in this market would maybe be to incorporate wireless connectivity in the IP monitor and camera setup. This brings its own issues with data security and network reliability, but for small retail or commercial systems where the data isn’t sensitive it represents a very viable option, doing away with both expensive installation of cabling and the need for an NVR. Larger systems would in all likelihood be unable to cope with the sheer amount of data required to be transmitted over the network, and the limited range of current wireless technologies would be incompatible with the scale of such installs, so hard wiring will still be the best option for these for the foreseeable future. There will be a decline in the physical display market as more development goes into Augmented and Virtual Reality Analogue HD options Analogue HD options have come a long way in a quite short time, with the latest developments able to support over 4MP (2K resolution), and 4K almost here. This has meant that for older legacy installations the systems can be upgraded with newer AHD/TVI/CVI cameras and monitors while using existing cabling. The main benefit of the monitors with native AHD/TVI/CVI loopthrough connections is their ability to work as a spot monitor a long distance from the DVR/NVR. While co-axial systems seem to be gradually reducing in number there will still be older systems in place that want to take advantage of the benefits of co-axial technology, including network security and transmission range. Analogue technologies will eventually become obsolete, but there is still much to recommend them for the next few years. Analogue technologies will eventually become obsolete, but there is still much to recommend them for the next few years Another more niche development is the D2IP monitor, which instead of having IP input has HDMI input and IP output, sending all activity on the screen to the NVR. This is mainly a defence against corporate espionage, fraud and other sensitive actions. While this has limited application those who do need it find it a very useful technology, but it’s very unlikely to become mainstream in the near future. Augmented Reality and Virtual Reality Does the monitor industry as a whole have a future? In the longer term (decades rather than years) there will definitely be a decline in the physical display market as more and more development goes into AR (Augmented Reality or Mixed Reality depending on who’s definition you want to take) and VR (Virtual Reality). Currently AR is limited to devices such as smartphones (think Pokémon Go) and eyewear, such as the ill-fated Google Glass, but in the future, I think we’ll all have optical implants (who doesn’t want to be The Terminator or RoboCop?), allowing us to see whatever we decide we want to as an overlay on the world around us, like a high-tech HUD (Heads Up Display). VR on the other hand is fully immersive, and for playback or monitoring of camera feeds would provide a great solution, but lacks the ability to be truly useful in the outside world the way that AR could be. Something not directly related to the monitor industry, but which has a huge effect on the entire security industry is also the one thing I feel a lot of us have been oblivious to is the introduction of quantum computers, which we really need to get our heads around in the medium to long term. Most current encryption technology will be rendered useless overnight when quantum computers become more widespread. So, where does that leave us? Who will be the most vulnerable? What can we do now to mitigate the potential upheaval? All I can say for sure is that smarter people than me need to be working on that, alongside the development of the quantum computer itself. Newer methods of encryption are going to be needed to deal with the massive jump in processing power that comes with quantum. I’m not saying it will happen this year, but it is definitely on the way and something to be planned for.

The Škoda dealership had sufferedfrom a series of thefts and vandalismin their parking areas With over 25 years of experience, Rindt & Gaida has become a firmly established car dealership for the Škoda brand in the Hannover region. Customers have come to appreciate the good service, well-maintained used cars and the high-quality new Škoda vehicles offered by Rindt & Gaida. Unfortunately, this is true not only for honest customers, but also for criminals. Therefore, the Škoda dealership is now protecting its parking lot for new cars with a customized safety concept, in which FLIR thermal imaging cameras play an important role. "On our parking lot for new cars, we were having problems with some pretty audacious thieves, who were after the alloy rims on our brand-new vehicles." explains Stefan Butterbrodt, Service Manager at Rindt & Gaida. "This type of theft alone is bad enough in itself, but even more damage was incurred because they simply dropped the new vehicles on their door sills. You can't sell a vehicle like this as a new car. Of course this also causes a considerable effort in dealing with the insurance company and leads to higher insurance premiums on the long run." Sophisticated security concept Therefore in 2014 the dealership decided to actively combat this organised theft. The Škoda dealership contacted security specialist Tobias Vieth at the security technology company HDS Sicherheitstechnik. After analysing the requirements on site, it was clear to him: a standard solution would not be suitable in this case. "A fence had already been built to discourage burglars. Unfortunately, this did not have the desired effect. What we needed was a comprehensive concept, including a camera and video analysis system.” says Tobias Vieth. Mr. Vieth therefore developed a security concept together with Dirk Ostermann from the company DOI Video Security Business. It relies on detection by FLIR thermal imaging cameras. Originally, the site including the parking lot for new cars was to be monitored using three or four FLIR FC series S thermal imaging cameras, which have a resolution of 320 x 240 pixels and different lenses for different fields of view. However, due to the fact that the parking lot for new cars is divided by a road, there would have been an area that would no longer be visible for the cameras. "Now we have set up two FLIR cameras on this space for new cars", explains Tobias Vieth. "The area measures 50 x 70 meters and the biggest challenge was that a road runs between the space and the mast." As a solution, Dirk Ostermann recommended using a FLIR FC 645 S with a high thermal image resolution of 640 x 480 pixels. With its field of view of 45 x 37 degrees, it is able to oversee the entire area. Massive mast for clear detection conditions The thermal imaging cameras have been installed at different heights and facing in different directions. Tobias Vieth designed a 16-meter mast and had a structural engineer calculate it specifically for this purpose. "We decided to make it extra sturdy to avoid vibration and fluctuations in the camera image and thus allow for crystal clear presentation and accurate detection." A megapixel speed dome camera has been installed on the mast. As soon as the FLIR thermal imaging cameras detect suspicious activity, the speed dome automatically targets the location in question. This helps ensure clear identification of possible thieves. FLIR cameras monitor different areasof the parking lot from a central mast,with an alarm triggering a high-speeddome camera to identify the perpetrator Minimising false alarms Dirk Ostermann, owner of DOI Video Security Business advised HDS Sicherheitstechnik advice on product selection and system design. "It was important for us that as few false alarms as possible were sent to the security control centre. That's why we used high-quality products from FLIR Systems, Norma Systems and Heitel. This combination had proven itself in other projects," explains Dirk Ostermann. "The video analysis method used here was specifically aligned with thermal imaging technology. This has to be extremely precise to ensure that as few false alarms as possible are sent from the Heitel system to the security control centre operated by the company Mebo Sicherheit GmbH in Bad Segeberg, Germany. The video analysis should detect people and not small animals such as cats or rabbits. For potential burglars, who enter the grounds at night, the security control centre has to be able to see what's going on immediately by using live images." Rapid response in the event of an emergency Torsten Ulmer from the company Xtralis provided the Heitel recording system with the Norma systems software, which sends live images directly to the security control centre whenever suspicious activity is detected. "In cases of emergency, intervention measures are immediately implemented: the police or security personnel takes action on site without delay. The control centre can then see exactly whether there is a single perpetrator or several. It can then provide the police with targeted information. This could include whether a robbery is actually in progress or whether vehicles or buildings are being vandalised. Instructions from the control centre like 'back up a few metres, the perpetrators are to your right' can be very helpful in these situations. It would also be conceivable to address the perpetrators directly over the loudspeakers to scare them away if it is more important to protect the property than to apprehend the intruders." Wide-range protection "So far, we have secured three areas, which include the parking lot for new vehicles, the area in front of the building and a back courtyard. Just three days after installing the system, it detected a theft on the parking lot for new cars," explains Tobias Vieth proudly. Dirk Ostermann is also impressed with the results: "Coordination between the system manufacturers worked really well. We not only did the planning, but provided the customer with support during startup together with experts from the individual manufacturers, who were on site and helped get the system up and running. This worked out really well." Škoda Service Manager Stefan Butterbrodt is also satisfied: "The pictures I've seen are sensational. Now that the final installations are finished, we have full camera surveillance and video analysis capabilities. I can confidently say that it was worth the investment. We are very satisfied and can only recommend it." Extending the secured area The parking lot for new vehicles, the area in front of the building and a back courtyard have been secured, but in September 2014 a new problem arose in the area reserved for used cars. "Unfortunately, a small section of our site is not yet covered, and that's exactly where an incident has now occurred. We had a graffiti attack on some vehicles in the used car area," says Stefan Butterbrodt. "At the moment we have between 5 and 10 vehicles in the sales area with graffiti on them, which of course have to be cleaned. Therefore we are now planning to extend the security to cover the entire site." It's a new challenge for Tobias Vieth's design team at HDS and security specialist Dirk Ostermann - and of course for FLIR's FC series S thermal imaging cameras.

Xtralis will unveil the new HeiTel Cam4mobile VG family atSecurity Essen Xtralis, the world’s leading provider of very early & reliable detection and remote visual verification safety and security solutions, will exhibit new capabilities for its HeiTel’s VideoGateway (VG) series including sophisticated, remotely-based software and CMS applications solutions for the web, smart phone, tablet, PC, and workstations at 2014 Security Essen tradeshow, held 23-26 September in Essen, Germany. The Xtralis booth will be located in Hall 2.0 at stand 309. All attendees are invited to stop by the Xtralis stand for live product demonstrations and presentations. Xtralis will unveil the new HeiTel Cam4mobile VG family, a 4-channel version of its popular compact digital security design for mobile applications. The Cam4Mobile delivers live transmission via embedded 3G/LTE connectivity with optional GPS tracking and geo-fencing in combination with real-time recording of up to 4/10 HD video streams. The HeiTel Cam4mobile VG is compatible with all major camera brands and includes camera-specific features such as a 360° view. It is fully integrated into the Xtralis Event Management System (EMS) platform with extended feature set such as HThealthcheck and HTdownload, tailor-made for any Security Remote Monitoring application, supporting an unlimited number of sites and ready to enable up to 50 security officers to instantly manage any kind of security threat. The HeiTel VG family for mobile applications is extremely popular with police, armoured vehicle services such as cash & transit, trucking, and any light rail application. The Cam4Mobile deliverslive transmission viaembedded 3G/LTEconnectivity Also on exhibit at Security Essen will be new capabilities available across the entire HeiTel VG family, not only for mobile but also stationary applications. Features demonstrated will be native integration with Xtralis’ award-winning ADPRO PRO-E PIR detectors, enhanced pre-alarm image viewing features, and pre-recorded audio tracks for automatic audio intervention in the event of a security threat. The new ADPRO PRO-E PIR detectors are specifically designed to make perimeter protection more cost-effective and reliable. At Security Essen Xtralis will introduce SmokeTrace, a video content analytic (VCA) currently available on the Xtralis ADPRO FastTrace 2/2E. SmokeTrace provides real-time, onsite visual verification of a fire threat; so that false alarms are virtually eliminated and situational awareness is delivered to first responders for a more efficient response. The next-generation HeiTel VG family will support SmokeTrace, in addition to IntrusionTrace & LoiterTrace. Xtralis will also exhibit the award-winning ADPRO FastTrace 2E, and demonstrate how Central Monitoring Stations (CMS) can quickly and efficiently offer additional security applications and services at the touch of a button.

Gemini delivers total control room management solution, handling alarms, events, CCTV, and other security systems in one The latest version of the Gemini monitoring platform will be on the Bold Communication’s stand E15 in Hall 4. Gemini delivers the total control room management solution - handling alarms, events, CCTV, lone worker and other security systems in one, simple to use common interface. The latest software release includes support for several additional CCTV systems, the innovative Bold Audio Gateway for management of incoming and outgoing voice traffic and enhanced Gemini Web deployment.              Gemini provides a holistic and strategic security solution, particularly where there is a mix of legacy products and new technology across multiple, dispersed sites. Whether product integration is implemented at the site level or within the management application, Gemini applies filtering, prioritisation and intelligence for a rapid and measured response. The MultiView multi-screen feature provides the operator with an overview of all monitored systems and handling processes which can be tailored to each individual site or globalised for consistency and ease of data input. Together with support for industry standard intruder and fire panels, and signaling formats, Gemini also offers high quality interfaces for Adpro FastTrace, Dedicated Micros, Heitel and many other CCTV monitoring systems.  Gemini provides a single point of control. The scope of each user’s access to the system is totally configurable, ensuring that the activities and efficiency of the operator are appropriately managed.  Advanced reporting, with a new Custom Report Designer and graphical reporting options, provide users with a complete security overview. The Gemini solution has a broad range of user types, accredited commercial ARCs and RVRCs. The Gemini solution has a broad range of user types - accredited commercial ARCs and RVRCs as well as private control rooms such as JD Sports and train operator Scotrail, and public sector organisations like Enfield council and the University of Aberdeen. Many of the original ideas for system enhancements have been generated by the diverse Bold customer base and the product continues to be developed in line with the changing needs of the monitoring sector. For example, users have driven improvements to usability and increased control room efficiency, and cost saving with the introduction of innovative new system activity management.     Where security requirements are complex and interoperate, it is even more important that functionality, usability, support and system management are delicately balanced. The Gemini reporting engine can generate data across all the diverse supported systems and account types. Gemini delivers management data in simple, easy to understand Microsoft Office formats.    An effective integrated security system is one which handles complexity intelligently, so that the escalation and decision making process for the operator is clearly defined and easy to follow. With a variety of client deployments available, the Gemini solution is accessible from any location and is totally scalable with unlimited users, connections and third party interfaces. All systems supplied are supported by our Bold Technical 24/7 support service so there is always help and advice when needed. Please pay us a visit on Stand E15 in Hall 4 at IFSEC 2013 and let us show you Bold can offer.