Verint expands Nextiva IP video portfolio with comprehensive solutions to address security challenges
Verint expands Nextiva IP video portfolio with comprehensive solutions to address security challenges

Verint® Systems Inc. recently announced a series of new product additions to its Nextiva® IP Video portfolio designed to address vertical-specific security and operational challenges. Combining the latest technologies and robust feature sets, these solutions are designed for the enterprise, critical infrastructure and finance markets. Driving technology excellence in enterprise and critical infrastructure The Nextiva portfolio of networked security solutions offers a wide range of benefits, including user-friendly functionality and enterprise-class performance and reliability. With a focus on supporting enterprise and critical infrastructure environments, these networked video solutions deliver enhanced security and business intelligence. Additions to the Nextiva portfolio include a new mobile client application and a software-based receiver, both available starting in November 2012. Nextiva Mobile application for Nextiva Video Management Software Nextiva Mobile™ is Verint's new mobile client application that enables organizations to view the Nextiva Video Management Software™ from their Apple iOS-based devices, including the iPad and iPhone. The application allows security operators to remotely access video and enhance operational efficiency and effectiveness by viewing live and recorded video from multiple cameras simultaneously. It also provides 10 pre-defined screen layout options, zoom in or out capabilities, and the management of most used and recent camera views. Armed with this mobile client application, users can experience the benefits inherent in today's mobile application platforms to stay connected and informed. Nextiva High-Definition Receiver (HDR) for Nextiva Video Management Software The software-based Nextiva High-Definition Receiver™ provides a versatile and powerful decoder/receiver approach that allows customers to deploy the solution on off-the-shelf workstations. The HDR enterprise-class software can be deployed across multiple screens to deliver high-performance video display capabilities and support multiple frame rates, resolutions and number of tiles/monitors, all while leveraging Nextiva's robust Virtual Matrix™ application. The Nextiva High-Definition Receiver serves as a key tool across mission-critical installations that require high-quality video display. Delivering innovative networked video solutions to banks and financial institutions Banks and financial institutions around the world face new challenges and opportunities with increasing criminal activity and evolving customer behaviour and expectations. Verint is committed to providing proven video solutions to the financial industry to counter security threats, proactively identify and address vulnerabilities, and protect the people, property, assets and reputations of their organizations. Additions to the Nextiva portfolio include a new mini-dome IP camera, available this month, and a small form-factor network video recorder, which will be available starting in November 2012. Nextiva EdgeVR 80 Network Video Recorder The enterprise-class Nextiva EdgeVR® includes Verint's remote monitoring and management software and provides customers with all the benefits of an embedded network video recorder - such as bandwidth optimization, remote access and robust surveillance analytics. The cost-effective, small form-factor Nextiva EdgeVR 80 is a new addition to the Verint EdgeVR product-line and is specifically designed for use in bank ATMs. The Nextiva EdgeVR 80 can support up to eight channels of IP and analogue cameras and contains up to four optional Power-over-Ethernet (PoE) ports to simplify installation and IP migration. Engineered using the latest chipset technologies, it offers powerful and advanced features consistent with those available in Verint's Nextiva EdgeVR 100/200. Developed on an open platform, the solution integrates with various access control systems, surveillance analytics, and other third-party devices and systems. Nextiva V3320RD mini-dome recess mount IP camera featuring H.264 and 1080p technology Nextiva mini-dome recess mount IP cameras incorporate advanced H.264 compression technology with high-performance functionality that delivers crystal clear images. The Nextiva V3320RD IP camera offers an optimal blend of high-definition images with a streamlined and compact design, all at an attractive price point. The Nextiva V3320RD can be installed in minutes and provides PoE options for simplified cable management. The camera delivers 1080p two megapixel video using a 3.4mm lens for broad and versatile coverage, and its discreet, low profile design make it ideal for banking and office environments.

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Verint expands Channel Partner Program for security systems integrators
Verint expands Channel Partner Program for security systems integrators

Verint announced the launch of its Verint Channel Partner Program. The Verint Americas-based program provides sector-specific training, guidance, and certification designed to deliver strategic value to systems integrators and greater awareness in provider selection to organisations that specify and use Verint's Nextiva® video intelligence solutions. "The Verint Channel Partner Program is designed to meet the security challenges of organisations whose operations are critical to the functioning of the nation, its government and its economy. By providing training, guidance and certification geared specifically to advance today's enterprise and critical infrastructure environments, the program helps build a cadre of systems integrators highly qualified to implement the most effective IP video solutions for this critical sector," says Debjit Das, vice president of global marketing, Verint Video Intelligence Solutions™. Derek Radoski, certified protection professional vice president of Orion Systems Group, a leading system integration firm, speaks to the added value for both Verint partners and their customers. "Verint is a strategic partner that understands what customers need-a trusted advisor to design, implement and grow their security solutions. As a part of Verint's Channel Partner Program, we are pleased to continue to gain knowledge and certifications that will position us to provide our customers with the optimum value from their investment in Verint Nextiva." Verint Nextiva is an award-winning, enterprise-class IP video portfolio that provides a single source for virtually every facet of video surveillance operations. Nextiva features IP video and physical security information management software, integrated analytics, encoders, cameras, wireless devices and intelligent NVRs for use across a variety of vertical market environments. Designed to streamline video management for operations of any size, the integrated Nextiva portfolio provides greater situational awareness and response capabilities, while minimizing the cost and complexity of video system deployment, maintenance and migration to IP. The complete Nextiva portfolio will be exclusively available to Verint associate and advanced partners. Advanced partner certification will be granted to organisations that have completed technical training, proven demonstration capabilities, registered end-user satisfaction and performed an "advanced readiness" audit. Designed to familiarise Verint partners, customers and consultants with its Channel Partner Program, the company will be hosting a complimentary, technology-focused road show across six cities: New York, Seattle, Los Angeles, Chicago, Washington and Houston. Taking place October through December 2011, these seminars also will feature the latest industry-leading security solutions designed to meet the challenges of today's environments. Additional information is available at www.verint.com/channelpartnerprogram.

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Nextiva’s® integrated PSIM™ technology suite for increased situational awareness
Nextiva’s® integrated PSIM™ technology suite for increased situational awareness

Nextiva® PSIM™ generates Actionable Intelligence® from vast amounts of data to enhance security effectiveness, while facilitating system management and optimising costs. Immediate situational awareness and faster response leveraging a intuitive 3D multi-layer user interface, efficient organisational control and management through systemic procedures and standards, contingency planning capabilities for natural disasters and calamities, reduced operational costs through efficient deployment of equipment and resources, and optimised planning and preparedness for situations using virtual simulations alongside debriefing and analysis of real events ensures that Nextiva® PSIM™ will route the right information to the right people at the right time in your organisation.How Does PSIM™ Work?Nextiva® PSIM™ captures information from a variety of security, safety, and building management systems, enables the fusion of the information for a user to view, correlate, and analyse the information to identify situations quickly and efficiently, and initiate and manage response to the situations in collaboration with local agencies. PSIM™ enables various phases of an incident management cycle, facilitates enhanced situational awareness and response, and is based on an open and scalable architecture.4-phase Incident Management Cycle:• Planning: PSIM's™ Scenario Generator lets planners run virtual threat scenarios including crowd behaviour, gas propagation, blast mitigation and floods and more, to determine in advance the response procedures and level of preparedness. Using a 3D geospatial model of the site, PSIM™ helps determine the optimal placement of security equipment.• Training: Users can train on a single interface providing a unified view across the entire operation. Operators learn to identify and assess consequences of potential situations and are familiarised with the standard policies and procedures of the organisation.• Real-Time Monitoring and Control: By providing real-time monitoring and control for routine operations and emergency situations, pre-defined emergency plans are presented in a separate operational view in the form of procedures, checklists and call trees enabling operators to quickly respond and mitigate the event according to standard policies and procedures.• Reporting and Debriefing: A built-in reporting tool generates manual, automatic or scheduled reports. Using reports on the various aspects of a given incident, PSIM™ provides vital intelligence about what transpired as well as other variables. Logging and auditing operators' actions lets organisations analyse the process and make potential adjustments for improvement.Enhanced awareness and responseNextiva® PSIM™ provides various view formats to enhance awareness and response times.• A geographic map view allows operators focus on multiple locations in a geographic region simultaneously.• A multi-site view allows operators to monitor incidents and status at multiple sites simultaneously, interact with different sites through chat, and take control and monitor the sites if necessary.• Two and three dimensional maps for indoors and outdoors, along with the ability to use multiple layers to represent streets, locations and coverage areas of cameras and other sensors, as well the delineation of threat regions and damage zones allows operators to track incidents and suspects, initiate and manage response, and report on potential escalations or spread of incidents on a real-time basis.• In addition, industry standard workflows systemically ensure that operators respond to routine and emergency situations based on standard policies and procedures.  

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CCTV software - Expert commentary

Tackling the challenge of the growing cybersecurity gap
Tackling the challenge of the growing cybersecurity gap

The SolarWinds cyberattack of 2020 was cited by security experts as “one of the potentially largest penetrations of Western governments” since the Cold War. This attack put cybersecurity front and centre on people’s minds again. Hacking communication protocol The attack targeted the US government and reportedly compromised the treasury and commerce departments and Homeland Security. What’s interesting about the SolarWinds attack is that it was caused by the exploitation of a hacker who injected a backdoor communications protocol.  This means that months ahead of the attack, hackers broke into SolarWinds systems and added malicious code into the company’s software development system. Later on, updates being pushed out included the malicious code, creating a backdoor communication for the hackers to use. Once a body is hacked, access can be gained to many. An explosion of network devices What has made the threat of cyberattacks much more prominent these days has been IT's growth in the last 20 years, notably cheaper and cheaper IoT devices. This has led to an explosion of network devices. IT spending has never really matched the pace of hardware and software growth Compounding this issue is that IT spending has never really matched the pace of hardware and software growth. Inevitably, leading to vulnerabilities, limited IT resources, and an increase in IoT devices get more attention from would-be hackers. Bridging the cybersecurity gap In the author’s view, this is the main reason why the cybersecurity gap is growing. This is because it inevitably boils down to counter-strike versus counter-strike. IT teams plug holes, and hackers find new ones, that is never going to stop. The companies must continue fighting cyber threats by developing new ways of protecting through in-house testing, security best practice sources, and both market and customer leads. End-user awareness One of the key battlegrounds here is the education of end-users. This is an area where the battle is being won at present, in the author’s opinion. End-users awareness of cybersecurity is increasing. It is crucial to educate end-users on what IoT devices are available, how they are configured, how to enable it effectively, and critically, how to use it correctly and safely. Physical security network Monitor™ is a software platform that provides a top-down view of the physical security network and ecosystem A valuable product that tackles cybersecurity is, of course, Razberi Monitor™, which is new to ComNet’s portfolio. Monitor™ is a software platform that provides a top-down view of the physical security network and ecosystem. It monitors and manages all the system components for cybersecurity and system health, providing secure visibility into the availability, performance, and cyber posture of servers, storage, cameras, and networked security devices. Proactive maintenance By intelligently utilising system properties and sensor data, Razberi’s award-winning cybersecurity software prevents problems while providing a centralised location for asset and alert management. Monitor™ enables proactive maintenance by offering problem resolutions before they become more significant problems. Identifying issues before they fail and become an outage is key to system availability and, moreover, is a considerable cost saving.

Physical security and the cloud: why one can’t work without the other
Physical security and the cloud: why one can’t work without the other

Human beings have a long-standing relationship with privacy and security. For centuries, we’ve locked our doors, held close our most precious possessions, and been wary of the threats posed by thieves. As time has gone on, our relationship with security has become more complicated as we’ve now got much more to be protective of. As technological advancements in security have got smarter and stronger, so have those looking to compromise it. Cybersecurity Cybersecurity, however, is still incredibly new to humans when we look at the long relationship that we have with security in general. As much as we understand the basics, such as keeping our passwords secure and storing data in safe places, our understanding of cybersecurity as a whole is complicated and so is our understanding of the threats that it protects against. However, the relationship between physical security and cybersecurity is often interlinked. Business leaders may find themselves weighing up the different risks to the physical security of their business. As a result, they implement CCTV into the office space, and alarms are placed on doors to help repel intruders. Importance of cybersecurity But what happens when the data that is collected from such security devices is also at risk of being stolen, and you don’t have to break through the front door of an office to get it? The answer is that your physical security can lose its power to keep your business safe if your cybersecurity is weak. As a result, cybersecurity is incredibly important to empower your physical security. We’ve seen the risks posed by cybersecurity hacks in recent news. Video security company Verkada recently suffered a security breach as malicious attackers obtained access to the contents of many of its live camera feeds, and a recent report by the UK government says two in five UK firms experienced cyberattacks in 2020. Cloud computing – The solution Cloud stores information in data centres located anywhere in the world, and is maintained by a third party Cloud computing offers a solution. The cloud stores your information in data centres located anywhere in the world and is maintained by a third party, such as Claranet. As the data sits on hosted servers, it’s easily accessible while not being at risk of being stolen through your physical device. Here’s why cloud computing can help to ensure that your physical security and the data it holds aren’t compromised. Cloud anxiety It’s completely normal to speculate whether your data is safe when it’s stored within a cloud infrastructure. As we are effectively outsourcing our security by storing our important files on servers we have no control over - and, in some cases, limited understanding of - it’s natural to worry about how vulnerable this is to cyber-attacks. The reality is, the data that you save on the cloud is likely to be a lot safer than that which you store on your device. Cyber hackers can try and trick you into clicking on links that deploy malware or pose as a help desk trying to fix your machine. As a result, they can access your device and if this is where you’re storing important security data, then it is vulnerable. Cloud service providers Cloud service providers offer security that is a lot stronger than the software in the personal computer Cloud service providers offer security that is a lot stronger than the software that is likely in place on your personal computer. Hyperscalers such as Microsoft and Amazon Web Service (AWS) are able to hire countless more security experts than any individual company - save the corporate behemoth - could afford. These major platform owners have culpability for thousands of customers on their cloud and are constantly working to enhance the security of their platforms. The security provided by cloud service providers such as Claranet is an extension of these capabilities. Cloud resistance Cloud servers are located in remote locations that workers don’t have access to. They are also encrypted, which is the process of converting information or data into code to prevent unauthorised access. Additionally, cloud infrastructure providers like ourselves look to regularly update your security to protect against viruses and malware, leaving you free to get on with your work without any niggling worries about your data being at risk from hackers. Data centres Cloud providers provide sophisticated security measures and solutions in the form of firewalls and AI Additionally, cloud providers are also able to provide sophisticated security measures and solutions in the form of firewalls and artificial intelligence, as well as data redundancy, where the same piece of data is held within several separate data centres. This is effectively super-strong backup and recovery, meaning that if a server goes down, you can access your files from a backup server. Empowering physical security with cybersecurity By storing the data gathered by your physical security in the cloud, you're not just significantly reducing the risk of cyber-attacks, but also protecting it from physical threats such as damage in the event of a fire or flood. Rather than viewing your physical and cybersecurity as two different entities, treat them as part of one system: if one is compromised, the other is also at risk. They should work in tandem to keep your whole organisation secure.

Making school safety a priority with smart technology
Making school safety a priority with smart technology

With pupils in the UK set to go back to school on 8 March, there are a number of safety measures schools need to implement to ensure the health and wellness of the staff, students, and school communities.  The first lockdown and closure of schools brought on by the coronavirus pandemic fired a “warning shot” for education facilities managers, forcing head-teachers to re-examine school safety standards. Now that a third lockdown is here and schools have been shut down for a second time, anyone behind the curve with the benefits of smart technology should get on board now before children return to the school environment. And with the ever-changing variants of the COVID-19 virus, schools can’t afford to be “late to class” when it comes to health and safety. Preventing the spread of disease Some schools in the US have been using smart technologies for a while to measure utility consumption and efficiency, streamline maintenance and enhance general school safety. These technologies are playing a significant role in keeping school buildings healthy and preventing the spread of disease. Let’s take a look at how smart technology can help schools to become safer, as well as more energy-efficient and cost-effective.   Thermal detection cameras  Smart cameras placed at entry points of a school can remove the manual task of temperature testing Smart cameras placed at entry points of a school can remove the manual task of temperature testing. These cameras provide medically-accurate, real-time temperatures of individuals in real-time. If a high temperature is detected, the software sends an instant alert to the relevant party. It can also be set to deny access to those with high temperatures or to people not wearing masks.  Safer water  As the coronavirus continues to sweep through the world’s population, healthcare providers should also be on heightened alert for Legionnaires’ disease, another potential cause of pneumonia with similar symptoms. Legionella is a potentially deadly bacteria that can infect a school’s water supply and cause an outbreak of Legionnaire’s disease. It’s a school's duty of care to prevent Legionella infection by monitoring the risk of the bacteria proliferating.  Particularly as schools reopen and previously stagnant plumbing and cooling systems return to use, additional Legionella cases could rear their ugly head to emergency departments in the coming months. Traces of Legionella were recently found at a Worcestershire school. The school was forced to remain shut while treatment and testing took place. Automated flushing and temperature testing Instant alerts will notify relevant staff if water temperatures fall within “Legionella-friendly” parameters The Health and Safety Executive advises, “If your building was closed or has reduced occupancy during the coronavirus (COVID-19) outbreak, water system stagnation can occur due to lack of use, increasing the risks of Legionnaires’ disease… If the water system is still used regularly, maintain the appropriate measures to prevent legionella growth.” Typically, managing the risk of Legionella includes running all outlets for two minutes, taking and recording the temperature of the water to ensure that it’s not conducive to Legionella growth. This is a time-consuming process, which is why schools are looking for automated water temperature monitoring systems. This smart system with automated flushing and temperature testing reports and records water temperature data in real-time. Instant alerts will notify relevant staff if water temperatures fall within “Legionella-friendly” parameters.  Cleaner air  Advisers say that improving air filtration and ventilation in schools can help mitigate the potential airborne transmission of COVID-19. Strategies include: Increasing outdoor air ventilation Filtering indoor air Using portable air cleaners with HEPA filters  Smart building technologies such as advanced HVAC controls can help facilities managers promote cleaner air with less hassle. For example, smart HVAC systems use sensors to remotely monitor and control variables such as:  Humidity Temperature Indoor air quality The level of carbon dioxide and other pollutants The technology is also energy-efficient and cost-effective.  While these solutions may be key to the reopening of schools in the era of COVID-19, they also bring long-term benefits. Although COVID-19 may have accelerated the adoption of smart technology, many of these solutions are focused on health, wellness, and security in general; which have been needed in school systems for a long time.

Latest Verint Systems news

Verint to host a webinar to showcase Op-Centre’s features and key benefits for banks to efficiently tackle security issues
Verint to host a webinar to showcase Op-Centre’s features and key benefits for banks to efficiently tackle security issues

Banks and other financial institutions regularly face a gamut of threats: fraud, complying with ever-changing regulatory requirements and cyber crime to name a few — all while being expected to adopt innovative technology that addresses customer experience demands. To that end, on May 6 at 2:00-3:00 EST industry experts from Verint, STS Group, Hancock Whitney Bank and TCF Bank will offer an inside look at how Verint Op-Centre’s newest features and key benefits allow banks to efficiently tackle security issues through a single graphical interface. Intelligent software platforms Though banking customers are demanding more all-digital banking options, when it comes to security, the transition to largely digital isn’t always so simple. Many banks have struggled to adopt a proactive approach to video security, causing a major drain on time and resources. Banks are looking to make the switch to intelligent software platforms and innovative technology that boosts efficiencies, thereby helping them achieve the coverage necessary to reduce fraud while also enhancing the customer experience and reaching operational goals. Many banks have struggled to adopt a proactive approach to video security Enter: Verint Op-Centre. The video management solution for modern-era financial organisation, Verint Op-Centre is an advanced enterprise-class video management solution that enables organisations to monitor and manage Verint-networked NVRs from a central location in a secure, centralised manner. Developed to meet the unique needs of the financial services market, Op-Centre reduces the complexity of video system management across geographically dispersed locations. Video system administration It simplifies video system administration and empowers users to institute a more proactive, efficient approach to maintenance. Its benefits include, but are not limited to: Maintaining vigilance in cyber defence and data protection Adhering to regulatory audit compliance Automating operational tasks for improved efficiency and reaching operational goals Strengthening risk management In the upcoming panel discussion, attendees will get an inside look at how Verint customers are leveraging Op-Centre’s newest features and key benefits. Thousands of financial institutions across the U.S. turn to Verint to identify the best ways to strengthen risk management across domains with technology that simplifies, automates and modernises their fraud and safety programs. “Financial institutions of today need a security solution that truly does it all: enhanced cybersecurity, modernised data visualisation with charts and graphs, and the ability to centrally monitor and maintain NVRs in any number of locations,” Verint GM Matt Tengwall said. “Verint Op-Centre allows security leaders to work smarter and more efficiently.”

Which new buzzwords reflect the security industry’s trends?
Which new buzzwords reflect the security industry’s trends?

As an industry, we often speak in buzzwords. In addition to being catchy and easy to remember, these new and trendy industry terms can also reflect the state of the security market’s technology. In short, the latest buzzwords provide a kind of shorthand description of where the industry is - and where it’s going. We asked this week’s Expert Panel Roundtable: What new buzzword(s) rose to prominence in the security industry in 2020? (And how do they reflect industry trends?)

Convergence in financial security: Much more than a buzzword
Convergence in financial security: Much more than a buzzword

As a leader, I am a big proponent of using what’s happened in the past — and is currently happening in the present — to better prepare our business and our customers for what’s to come. Applying this mindset in the financial industry is particularly helpful. The emergence of various technologies and trends enables us to determine what we can optimise for the highest efficiency and satisfaction level. The past few years have been focused on the Internet of Things (IoT), data and analytics, and enhancing proactivity to mitigate the increasingly significant threat of fraud and cyber risks. While each of these elements will continue to play an essential role in the industry moving forward, we’re starting to see two common threads that will rise above all in the coming years: collaboration and convergence. When broken down in terms of its relevance for banks and credit unions, we can expect to see these trends in certain areas in the future. Security and customer engagement We’re starting to see two common threads that will rise above all in the coming years: collaboration and convergence There's no overstating the importance and value of one's hard-earned money. When it comes to keeping it safe, consumers demand their relationship with a financial institution is built on one powerful characteristic: trust. Customers must feel confident in placing their funds in someone else's hands, with the comfort and understanding that the institution's primary goal is to meet their needs while safeguarding information at all times. The digital transformation and incorporation of intelligent technology into the banking environment have undoubtedly changed how trust is defined in this industry. As customers become more tech-savvy, their idea of a trustworthy and engaging banking partner begins. We're seeing the necessity of digital services for elevating customer satisfaction, such as mobile banking, chat features, and intelligent virtual assistants, complementing in-person service, and modernising customer engagement. Now that customers are becoming more aware of some of the risks imposed by technology, simplifying and automating programs is more critical for banks than ever before. To address and mitigate customer concerns about data security and privacy, financial organisations must prioritise deploying an integrated, end-to-end solution that considers the vulnerability of the Internet of Things (IoT) and the risks of the cyber world. A security-led strategy But the aspect of security must remain at the centre of this strategy. As both the financial industry and the threats it faces become more complex, the promise of secure housing and management of one of our most sensitive assets is always top-of-mind. Ensuring adequate security, surveillance, and investigative processes are the key for banks to establish superior customer engagement and develop a healthy relationship based on protection. It’s a simple fact: Financial institutions can’t drive exceptional customer service without security having a seat at the table. In general, the customer experience is typically made up of these two elements above all else, and loyal customers place their trust in banks to demonstrate an apparent dedication to understanding how both sides impact one another — which is in more ways than one. Financial institutions can’t drive exceptional customer service without security having a seat at the table As we start to see the physical layouts of branches evolve to become more productive for customer engagement, it’s imperative to ensure that security is considered in these changes. For example, many bank environments are transitioning to be more liberal and free-flowing, which we will all take advantage of after the pandemic is behind us. These new environments could introduce various risks when it comes to employee and asset protection, making it paramount for security to react to this adjustment accordingly from a safety and fraud perspective. Physical security and IT By now, you’re probably more than familiar with the term “convergence.” The evolution of the threat landscape and the significance of risks that today’s banking and financial providers face have made the word top-of-mind. Organisations worldwide demand a more holistic approach to security to ensure they’re consistently protecting consumer data, employees, brand reputation, and infrastructure. Though this type of convergence has already begun to occur, the integration of physical and IT security will only become more critical in the years ahead. The use of advanced networked and cloud-based technologies in financial institutions — primarily through wireless network connections — has led to IT’s increased involvement in security decisions and operations, which is the right path to follow if a bank or credit union wants to ensure its solutions are protected against cyber threats. The collaboration between physical and IT security teams must exist at every level of the process; from procurement to installation to maintenance over time, it’s crucial that IT personnel are involved and asking the right questions. In the future, physical security groups will likely rely on IT professionals to help them solve problems regarding the technical and cyber sides of security solutions. Collaboration is key Whether it's due to the evolving risk landscape financial institutions face or the desire to adhere to customer demands, it’s become clear that collaboration will be the key to success for banks and credit unions in the future. A modernised customer engagement strategy must incorporate a focus on security, and that element of safety must be comprised of both physical and IT components. A modernised customer engagement strategy must incorporate a focus on security But while the traditional definition of convergence may seem simple to understand, we must look beyond these words to determine how exactly the practice can and should be implemented. In a more detailed sense, convergence can be defined as a marrying of cyber and physical security capabilities to form a comprehensive approach to identify potential threats and expand awareness for better event response. This level of “converged collaboration” fuels a unified and cohesive security strategy built with all areas of security in mind and can lead to better incident management and faster response. And with the potential impact of today’s security threats on a bank’s people, property, and brand, this approach is necessary to ensure that no stone is left unturned.

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